Mesh Router
User’s Guide
38
12
Troubleshooting
Failure Symptom
Cause
Solution
Cannot turn on
Battery charge too low
Battery has been
changed
New battery needs to
be discharged before
use
Replace battery
Wait at least 60
seconds to turn on
Mesh Router
Check RAE Systems
web site for inform-
ation on batteries
Controller cannot
receive the Mesh
Router’s signal
Too much distance
between the Mesh
Router and the
controller
There is an obstruction
between the Mesh
Router and the controller.
Controller does not
receive completed data
packet
Battery is low
Mesh Router and
controller have
different Pan ID
numbers
The distance should be
300 m, line of sight.
Relocate Mesh Router(s)
Relocate the Mesh
Router or deploy more
Mesh Routers
Press [Y/+] on the
detector to force it to
send data packets
Replace battery
Set all units to the
same Pan ID number
No Antenna Icon
There is no reader or
controller nearby.
The controller or
reader’s network has
changed.
Move the Mesh Router
closer to a working
controller or reader.
Make sure the selected
networks match.
Move the Mesh Router