28
Guarantee of Quality
Rada products have the benefi t of our one year
manufacturer’s guarantee which starts from the date of
purchase.
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
This guarantee is subject to the following
conditions:
•
The product must be installed and maintained in
accordance with the instructions given in this guide.
•
Repair work must only be undertaken by us or our
approved agent.
Note!
If a service visit is required
the product must be fully installed and connected to
services.
•
Repair under this guarantee does not extend
the original expiry date. The guarantee on any
replacement parts or product ends at the original
expiry date.
•
For shower fi ttings or consumable items we reserve
the right to supply replacement parts only.
The guarantee does not cover:
•
Call out charges for non product faults (such as
damage or performance issues arising from incorrect
installation, improper use, lack of maintenance, build
up of limescale, frost damage, corrosion, system
debris or blocked fi lters) or where no fault has been
found with the product.
•
Water or electrical supply, waste and isolation
issues.
•
Compensation for loss of use of the product or
consequential loss of any kind.
•
Damage or defects caused if the product is repaired
or modifi ed by persons not authorised by us or our
appointed representative.
•
Routine maintenance or replacement parts to comply
with regulatory requirements.
What to do if something goes wrong
If your product does not function correctly when you fi rst
use it, contact your installer to check that it is installed
and commissioned in accordance with the instructions in
this manual.
Should this not resolve the issue, contact us and we will
offer you or your installer advice.
If the performance of your product declines, check within
this manual to see if maintenance is required. Contact us
if you require further assistance.
Rada Customer Service
Technical Helpdesk Service
Our dedicated Customer Services Team is
comprehensively trained and can offer help and advice,
spare parts, accessories or a service visit.
We will need you to have your model name or number
and date of purchase.
As part of our quality and training programme calls may
be recorded or monitored.
Spares and Accessories
We maintain extensive stocks of genuine spares and
accessories and aim to provide support throughout the
products life.
Payment can be made by phone at time of order using
most major Credit or Debit cards and we aim to despatch
orders within two working days. Items purchased from us
are guaranteed for 12 months from date of purchase.
For safety reasons spares exposed to mains voltages
should only be fi tted by competent persons.
Returns – items can be returned within one month of date
of purchase, providing that they are in good condition and
the packaging is unopened. Please obtain authorisation
from our Customer Services Team before return. We
reserve the right to apply a 15% restocking charge.
Service / Repairs
We have a nationwide team of fully trained and approved
Service Technicians who can carry out all service or repair
work both within the guarantee period and beyond.
You have the assurance of a fully trained Technician,
genuine Rada spare parts and a 12 month guarantee on
any chargeable work done.
Service Contracts
A regular service ensures your product continues to
perform at the peak of performance. We offer yearly
or bi-annual servicing carried out by our full trained
technicians subject to site survey.
Contact us for more details.
Rada Controls,
Cromwell Road,
Cheltenham,
Gloucestershire,
GL52 5EP
Customer Service & Specifi cation Enquiries
Telephone: 0844 571 1777
Mon to Fri 8:30 am - 5:0 pm
E-mail: [email protected]
Fax: 01242 282595
Rada is a registered trademark of
Kohler Mira Limited.
The company reserve the right to alter
product specifi cations without notice.
www.radacontrols.com
CUSTOMER SERVICE
1139248-W2-D
© Kohler Mira Limited, August 2012
CUSTOMER CARE
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