Broadband Phone Adapter
Appendix A: Troubleshooting - Common Problems and Solutions
USER GUIDE
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the Broadband Phone
Adapter. Read the description below to solve your problems. If you can’t find an answer here, check the Qwest Web site at
www.qwest.com/mybroadbandphone
or the Linksys Web site at
www.linksys.com
.
Common Problems and Solutions
1. I don’t hear a dial tone, and the PHONE LED is not lit.
Go through this checklist until your problem is solved:
A. Make sure the telephone is plugged into the PHONE port.
B. Disconnect and re-connect the RJ-11 telephone cable between the Broadband Phone Adapter and telephone.
C. Make sure your telephone is set to its tone setting (not pulse).
D. Make sure your network has an active Internet connection. Try to access the Internet. If you do not have a connection,
power off your network devices, including the Broadband Phone Adapter and broadband (DSL)/cable modem. Wait
E. 30 seconds, and power on the broadband (DSL)/cable modem first. Then power on the Broadband Phone Adapter and
other network devices.
F. Verify your account information and confirm that the phone line is registered with your Broadband Phone Service.
2. I’m trying to access the Broadband Phone Adapter’s Web-based Utility, but I do not see the login screen.
Instead, I see a screen saying, “404 Forbidden.”
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Summary of Contents for Broadband Phone Adapter
Page 1: ...Broadband Phone Adapter USER GUIDE...
Page 72: ...Broadband Phone Adapter Appendix G Regulatory Information USER GUIDE 67...
Page 73: ...Broadband Phone Adapter Appendix G Regulatory Information USER GUIDE 68...
Page 74: ...Broadband Phone Adapter Appendix G Regulatory Information USER GUIDE 69...
Page 77: ...www qwest com...
