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Broadband Phone Adapter

Chapter 5: Using the Interactive Voice Response Menu - Overview

USER GUIDE

Chapter 5: Using the Interactive Voice

Response Menu

13

Overview

NOTE:

Qwest sent the Broadband Phone Adapter, pre-configured for you, and you do not need to change any settings.

If you wish to make changes, follow the instructions in this chapter.

This chapter explains how to use the Interactive Voice Response Menu to configure the Broadband Phone Adapter’s network settings.
You will use the telephone’s keypad to enter your commands and select choices, and the Broadband Phone Adapter will use voice
responses.

For more advanced configuration, refer to “Chapter 6: Using the Web-based Utility.”

Accessing the Interactive Voice Response Menu

1. Use a telephone connected to one of the Broadband Phone Adapter’s PHONE ports. (You can only access the Interactive Voice

Response Menu through an analog telephone, not any of the Internet phones.)

2. Press 

****

(in other words, press the star key four times).

3. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”

4. Refer to the following table that lists actions, commands, menu choices, and descriptions. After you select an option, press the #

(pound) key. To exit the menu, hang up the telephone.

Summary of Contents for Broadband Phone Adapter

Page 1: ...Broadband Phone Adapter USER GUIDE...

Page 2: ...band Phone Adapter 6 The Back Panel 6 The Front Panel 7 Chapter 4 Getting Started 8 Before You Begin 8 Connecting the Broadband Phone Adapter 8 Configuring the Broadband Phone Adapter 10 Placing the P...

Page 3: ...Asked Questions 48 Appendix B Finding the MAC Address and IP Address for Your Ethernet Adapter 52 Windows 98 or Me Instructions 52 Windows 2000 or XP Instructions 53 For the Phone Adapter s Web based...

Page 4: ...Login Screen 10 Figure 4 6 Router WAN Setup Screen 10 Figure 4 7 MAC Clone Settings 10 Figure 4 8 Static IP Settings 11 Figure 4 9 PPPoE Settings 11 Figure 4 10 Measurement between Wall Mount Slots 1...

Page 5: ...GUIDE Figure 6 8 Voice Info Screen 31 Figure 6 9 Line 1 Status 32 Figure 6 10 Voice System Screen 35 Figure B 1 IP Configuration Screen 52 Figure B 2 MAC Adapter Address 52 Figure B 3 MAC Physical Add...

Page 6: ...can have up to two Broadband Phone Service lines per Adapter But what does all of this mean Networks are useful tools for sharing Internet access and computer resources Multiple computers can share In...

Page 7: ...hrough Chapter 3 Getting to Know the Broadband Phone Adapter most users will only need to use the following chapters Chapter 4 Getting Started This chapter instructs you on how to connect and set up t...

Page 8: ...or Ethernet address of your PC s Ethernet network adapter Appendix C Windows Help This appendix describes how you can use Windows Help for instructions about networking such as installing the TCP IP...

Page 9: ...s of assigning IP addresses to your network devices A static IP address is a fixed IP address that you assign manually to a PC or other device on the network Since a static IP address remains valid un...

Page 10: ...described below if you are connecting your Broadband Phone Service to Qwest Broadband Subscriber Service For broadband DSL users many ISPs may require you to log on with a user name and password to g...

Page 11: ...ter s ports are located on the back panel PHONE 1 2 Use this port to connect an analog phone with an RJ 11 telephone cable ETHERNET The ETHERNET port connects to a network device such as a PC or a swi...

Page 12: ...g up or upgrading its firmware The Power LED is red at power on for a short period of time while the device performs the power on self test Once the device successfully completes the power on self tes...

Page 13: ...ting the Broadband Phone Adapter 1 Power off your network devices including your modem and PC 2 Connect the RJ 11 phone cable to the Broadband Phone Adapter s PHONE 1 port Connect the other end to you...

Page 14: ...other end to your Broadband DSL cable modem 6 Power on the Broadband DSL Cable modem 7 Connect the included power adapter to the Broadband Phone Adapter s power port and then plug the power adapter i...

Page 15: ...e for user access this cannot be changed Then enter the user password 4 The Router Status screen will appear Click the WAN Setup tab 5 Proceed to the appropriate instructions for your Internet Connect...

Page 16: ...ll Changes button 6 Qwest pre configures the Broadband Phone Adapter default voice settings Refer to the documentation supplied by Qwest for more information However if you need to configure additiona...

Page 17: ...on its back panel The distance between the two slots is 58 mm 2 28 inches 1 Determine where you want to mount the Broadband Phone Adapter 2 Drill two holes into the wall Make sure the holes are 58 mm...

Page 18: ...ct choices and the Broadband Phone Adapter will use voice responses For more advanced configuration refer to Chapter 6 Using the Web based Utility Accessing the Interactive Voice Response Menu 1 Use a...

Page 19: ...g press 1 To review the new setting press 2 To re enter the new setting press 3 To cancel your entry and return to the main menu press star For example to enter the IP address 191 168 1 105 by keypad...

Page 20: ...the option followed by the pound key or hang up to exit Hear the Internet connection type of the Broadband Phone Adapter Hear the IP address assigned to the Broadband Phone Adapter s Internet externa...

Page 21: ...tion Check MAC Address Check Firmware Version Check Primary DNS Server IP Address Check Internet Web Server Port Check Local IP Address Set Internet Connection Type Command press these keys on the tel...

Page 22: ...ng numbers on the telephone keypad Use the star key when entering a decimal point Enter the IP address using numbers on the telephone keypad Use the star key when entering a decimal point Description...

Page 23: ...ess 0 to disable Press 1 to confirm Press star to cancel Description If the Broadband Phone Adapter acts as the router for your network use the router NAT mode If your network already has a router use...

Page 24: ...P Q R S o q r or s press 7 To enter T U V t u or v press 8 To enter W X Y Z w x y or z press 9 To enter all other characters press 0 NOTE Make sure your PC s Ethernet adapter is set to obtain an IP ad...

Page 25: ...main tabs Router and Voice Additional tabs will be available after you click one of the main tabs This chapter will describe each web page of the Web based Utility and each page s key functions Route...

Page 26: ...Ethernet port If the Broadband Phone Adapter uses its default address then enter 192 168 0 1 in the Address field If you have assigned a static IP address to the Broadband Phone Adapter then enter IP...

Page 27: ...number of the Broadband Phone Adapter software Hardware Version Shown here is the version number of the Broadband Phone Adapter hardware MAC Address Shown here is the MAC address of the Broadband Phon...

Page 28: ...Displayed here is the IP address of the secondary DNS server LAN IP Address Displayed here is the local IP address of the Broadband Phone Adapter Broadcast Pkts Sent Displayed here is the number of b...

Page 29: ...onnection Type Select the connection type you use DHCP Static IP PPPOE PPPoE DHCP or DHCP PPPoE If you select PPPoE DHCP or DHCP PPPoE then the Broadband Phone Adapter will try the first Internet conn...

Page 30: ...main name if provided by your ISP Primary DNS Enter the IP address of the primary DNS server Secondary DNS optional Enter the IP address of the secondary DNS server MAC Clone Settings Enable MAC Clone...

Page 31: ...ompeting for bandwidth Select the method you want to use NONE CBQ or TBF The default is NONE Maximum Uplink Speed Enter the maximum upload speed of your Internet connection The default is 128Kbps VLAN...

Page 32: ...92 255 255 255 224 255 255 255 240 255 255 255 248 or 255 255 255 252 The default is 255 255 255 0 Enable DHCP Server To use the Broadband Phone Adapter as a router assigning IP addresses select yes O...

Page 33: ...ect no To use this feature select yes The default is no Host MAC Address Enter the MAC address of the device whose IP address you want to specify Host IP Address Enter the IP address you want to assig...

Page 34: ...0 x x being a different number for each server you specify DMZ Settings Enable DMZ DMZ hosting forwards all ports at the same time to one computer This allows one local user to be exposed to the Inter...

Page 35: ...none Inbound Only Outbound Only or Inbound and Outbound The default is Disabled System Reserved Ports Range Starting Port This port range defines the random TCP UDP ports used by the application runni...

Page 36: ...ardware Version Shown here is the version number of the Broadband Phone Adapter hardware MAC Address Shown here is the MAC address of the Broadband Phone Adapter Client Certificate Shown here is the s...

Page 37: ...ecv Displayed here is the number of SIP messages received by the Broadband Phone Adapter SIP Bytes Recv Displayed here is the number of SIP bytes received by the Broadband Phone Adapter External IP Di...

Page 38: ...same status information available Call 1 2 State Displayed here is the status of the call Call 1 2 Tone Displayed here is the type of tone used by the call Call 1 2 Encoder Displayed here is the code...

Page 39: ...isplayed here is the number of bytes sent Call 1 2 Bytes Recv Displayed here is the number of bytes received Call 1 2 Decode Latency Displayed here is the number of milliseconds for decoder latency Ca...

Page 40: ...ange the password for user access to the Web based Utility System Configuration User Password Enter the password for the user By default there is no password When you have finished making your change...

Page 41: ...ed into the PHONE port B Disconnect and re connect the RJ 11 telephone cable between the Broadband Phone Adapter and telephone C Make sure your telephone is set to its tone setting not pulse D Make su...

Page 42: ...dress to identify itself in a network If the IP address is not unique to a network Windows will generate an IP conflict error message You can assign a static IP address to a PC by performing the follo...

Page 43: ...the Properties option C In the Components checked are used by this connection box highlight Internet Protocol TCP IP and click the Properties button Select Use the following IP address option D Enter...

Page 44: ...ion uses the following items box highlight Internet Protocol TCP IP Click the Properties button E Enter a unique IP address that is not used by any other computer on the network connected to the Broad...

Page 45: ...Obtain DNS server address automatically are selected 4 Click the OK button in the Internet Protocol TCP IP Properties window and click the OK button in the Local Area Connection Properties window 5 R...

Page 46: ...ng with the Broadband Phone Adapter 2 If you do NOT get a reply check the cable and make sure Obtain an IP address automatically is selected in the TCP IP settings for your Ethernet adapter D In the c...

Page 47: ...umers Please refer to the Router WAN Setup Internet Connection Settings section of Chapter 6 Using the Web based Utility for details on Internet Connection Type settings D Make sure you use the right...

Page 48: ...rt forwarding through the Broadband Phone Adapter s Web based Utility We will be setting up web ftp and mail servers A Access the Broadband Phone Adapter s Web based Utility by going to http 192 168 0...

Page 49: ...pter to deliver incoming packets or data to a specific computer This also applies to the Internet applications you are using The best way to get the information on what port services to use is to go t...

Page 50: ...to For example if the web server s Ethernet adapter IP address is 192 168 0 100 you would enter 100 in the field provided Check Appendix B Finding the MAC Address and IP Address for Your Ethernet Adap...

Page 51: ...the Broadband Phone Adapter s Web based Utility by going to http 192 168 0 1 or the IP address of the Broadband Phone Adapter Go to the Router Application tab B Disable or remove the entries you have...

Page 52: ...t your workstation s IP settings are correct IP Address Subnet Mask B Default Gateway and DNS Restart the computer that is having a problem C If the PCs are configured correctly but still not working...

Page 53: ...Phone Adapter will support A The Broadband Phone Adapter will support up to 253 IP addresses Q Where is the Broadband Phone Adapter installed on the network A In a typical environment the Broadband P...

Page 54: ...troubleshooting of any non Windows operating systems Q Does the Broadband Phone Adapter support ICQ send file A Yes with the following fix click ICQ menu preference connections tab and check I am beh...

Page 55: ...to the local IP address of the server computer Q How can I block corrupted FTP downloads A If you are experiencing corrupted files when you download a file with your FTP client try using another FTP p...

Page 56: ...ne Adapter A No Q Does the Broadband Phone Adapter replace a modem Is there a DSL or cable modem in the Broadband Phone Adapter A No this version of the Broadband Phone Adapter must work in conjunctio...

Page 57: ...ind the adapter s MAC or IP address in Windows 98 Me 2000 or XP Windows 98 or Me Instructions 1 Click Start and Run In the Open field enter winipcfg Then press the Enter key or the OK button 2 When th...

Page 58: ...e down the Physical Address as shown on your computer screen it is the MAC address for your Ethernet adapter This appears as a series of numbers and letters The MAC address Physical Address is what yo...

Page 59: ...to communicate over a network This is true for wireless networks as well Your PCs will not be able to utilize wireless networking without having TCP IP enabled Windows Help provides complete instructi...

Page 60: ...ast Internet connection Browser An application program that provides a way to look at and interact with all the information on the World Wide Web Byte A unit of data that is usually eight bits long Ca...

Page 61: ...nslates the names of websites into IP addresses Domain A specific name for a network of computers Download To receive a file transmitted over a network DSL Digital Subscriber Line An always on broadba...

Page 62: ...a network IP Address The address used to identify a computer or device on a network IPCONFIG A Windows 2000 and XP utility that displays the IP address for a particular networking device ISP Internet...

Page 63: ...e Point to Point Protocol PPP to be tunneled through an IP network This protocol is also used as a type of broadband connection in Europe RJ 45 Registered Jack 45 An Ethernet connector that holds up t...

Page 64: ...wledgement from the recipient of data sent TCP IP Transmission Control Protocol Internet Protocol A set of instructions PCs use to communicate over a network Telnet A user command and TCP IP protocol...

Page 65: ...131 PPPoE Client Point to Point Protocol over Ethernet RFC 2516 ICMP Internet Control Message Protocol RFC792 TCP Transmission Control Protocol RFC793 UDP User Datagram Protocol RFC768 RTP Real Time P...

Page 66: ...Algorithms G 711 A law and law G 729 A Dynamic Payload Adjustable Audio Frames per Packet Physical Interfaces 2 100baseT RJ 45 Ethernet Port IEEE 802 3 1 WAN 1 LAN 2 RJ 11 FXS Phone Ports For Analog C...

Page 67: ...Power Adapter 100 240V 50 60Hz 26 34VA AC Input 1 8 m cord Indicator Lights LEDs Power Ethernet WAN Phone 1 Phone 2 Documentation Quick Installation and User Guides are downloadable from www qwest com...

Page 68: ...Phone Adapter Appendix F Warranty Information USER GUIDE Appendix F Warranty Information Please refer to the Broadband Phone Service Terms Conditions for warranty information located at www qwest com...

Page 69: ...ccur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to...

Page 70: ...S 003 rule Cet appareil est conforme la norme NMB003 d Industrie Canada EC Declaration of Conformity Europe In compliance with the EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC and Amendmen...

Page 71: ...ed by EU Directive 2002 96 EC on Waste Electric and Electronic Equipment WEEE This document contains important information for users with regards to the proper disposal and recycling of Linksys produc...

Page 72: ...Broadband Phone Adapter Appendix G Regulatory Information USER GUIDE 67...

Page 73: ...Broadband Phone Adapter Appendix G Regulatory Information USER GUIDE 68...

Page 74: ...Broadband Phone Adapter Appendix G Regulatory Information USER GUIDE 69...

Page 75: ...inksys USER GUIDE Appendix H Contact Information Broadband Phone Service For support www qwest com residential customerService contactus voip html Linksys Visit Linksys online for information on the l...

Page 76: ...after handling How to Use this Guide Your guide to the Broadband Phone Adapter has been designed to make understanding networking with the Broadband Phone Adapter easier than ever Look for the follow...

Page 77: ...www qwest com...

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