TROUBLESHOOTING GUIDE
Customer Service Center: See the last page of the User Manual to find the contact details for the
Customer Service Center for your area.
No discharge of air.
Cord is not plugged in.
Make sure power cord is plugged in and the switch is
ON.
Turn the unit ON by pressing the power button on the
control panel or remote control.
Check the Honeycomb Cooling Media. If you see mold
spots on the media or suspect an algae issue, remove
and replace the Honeycomb Cooling Media. Contact
the Customer Service Center for more information.
Check water tank & other product parts. If you see
mold spots or suspect an algae issue, use a damp
cloth to wipe away the algae until all spots have
disappeared. Make sure all parts are clean & dry
before storage. Contact the Customer Service Center
if problem persists.
Turn on Cool Mode function from remote or control panel.
Refill water tank.
Contact Customer Service Center.
When the unit is used for the first time, the
Honeycomb Cooling Media will have an odor, which
will dissipate within a few hours of initial use.
Replace with new batteries. Follow the polarity guide
inside the battery compartment.
If replacing new batteries in the correct position does
not work, contact the Customer Service Center.
Try to activate the unit with the Remote Control. If the
unit responds, then the Control Panel on the unit may
be experiencing problems - contact the Customer
Service Center.
If neither the Remote Control or the Control Panel is
working, contact the Customer Service Center.
Power is not ON.
Pump is not turned ON.
Low or no water in tank, when
COOL is selected.
Damaged Pump or Calcium
deposits on blower.
When the unit is new.
Algae or mold due to moist parts.
In very damp conditions, algae
may form.
Remote control batteries are old
& used or inserted incorrectly in
the battery compartment.
Damaged Control Panel
on unit.
Not Cooling in Cool
Mode / Unit is making
noise.
Odors.
The QE1S Cooling Mode is best in dry climates. If the ambient
humidity level is high (60% or above), refrain from using the
QE1S Cooling Mode until ambient humidity is reduced.
In Cooling Mode, make sure the window/doors are
open and there is adequate cross-ventilation in the
room so that the moisturized air can circulate better.
Do not use the evaporative cooling function on days
with high ambient humidity.
In Cooling Mode, the QE1S
produces moisture as a result of
evaporative cooling. This is
normal.
Excessive humidity in the
room.
Remote control does not
work.
Damaged remote control.
The unit does not
respond.
PROBLEM
POSSIBLE CAUSE
SOLUTION
EN
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