30
SiPix is not responsible for incidental or consequential damages resulting from any
breach of warranty. SiPix is not responsible under any other legal theory, including,
but not limited to lost profits, and any cost of recovering reprogramming or
reproducing any program or data stored in or used with SiPix products.
Warranty Information
If your SiPix product needs to be returned for repair, you must contact SiPix
technical support prior to shipment for an RMA number before sending in the
product.
The RMA number is a Return Merchandise Authorization number. SiPix
will refuse all shipments without a proper RMA number.
The RMA number
MUST
be printed on the outside of the original shipping carton in large print written in
black ink next to the shipping label. Failure to properly pack shipment could cause
serious damage to the product and void the warranty.
Should any defect(s) be discovered, the product may be returned to SiPix with a
valid RMA number. If you are returning product for repair, please be sure to do
the following:
1) Call SiPix Customer Support Mon-Fri during regular business hours toll free at
866-888-1678(US and Canada) and obtain an RMA (Return Merchandise
Authorization) number.
2) Print your RMA number on the OUTSIDE of the original shipping carton in large
print written in black ink next to the shipping label.
3) Include a copy of the bill of sale with the returned product.
4) Unless otherwise instructed, do not return any manuals or software when
returning items for repair.
5) Ship to SiPix via a traceable shipping method and retain the tracking number.
Note:
This product is intended for use only within the boundaries and territories of
the United States and Canada. If you purchased this product in Mexico or South
America and need assistance or repair, you must contact your originating reseller
for service and support. SiPix Imaging, Milpitas CA, will not accept any shipments
from outside the boundaries and territories of the USA and Canada. SiPix often
bundles many different third party software options with its products. If any of
these options were ordered with your SiPix product and they appear to be missing
or incorrect, contact your reseller immediately.
