StorNext QM1200, QS1200 or QS2400 Base System - Replacing a Drive
April 2015
Quantum Corporation
- 3 -
Removing a Drive from the Drive Tray
1.
Gather support data about your storage array by using one of these methods:
—
Use the storage management software to collect and save a support bundle of your storage array. From the
Array Management Window, select
Monitor >> Health >> Collect Support Data
. Then name and specify a
location on your system where you want to store the support bundle.
—
Use the command line interface (CLI) to run the
save storageArray supportData
command to
gather comprehensive support data about the storage array. For more information about this command,
refer to
Command Line Interface and Script Commands
. Running this command can temporarily impact
performance on your storage array.
2.
Did the Recovery Guru direct you to replace a failed drive?
—
Yes
– Continue.
—
No
– Run the Recovery Guru to identify the failed component.
3.
Put on antistatic protection.
4.
Unpack the drive.
a.
Set the new drive on a flat, static-free surface near the base system.
b.
Save all packing materials in case you need to return the drive.
ATTENTION Possible equipment damage
– You must replace the drive within three minutes after
removal to prevent
the possibility of overheating the equipment.
ATTENTION Possible loss of data access
–
Never insert drives into the base system without first confirming
that the drive firmware level is compatible with the other drives. Inserting a drive with an incorrect firmware
level can cause loss of data access. For information about the supported drive firmware levels, contact your
Customer and Technical Support representative.
ATTENTION Possible loss of data access
–
Magnetic fields can destroy all data on the drive and cause
irreparable damage to the drive circuitry. To avoid the loss of data access and damage to the drives, always
keep drives away from magnetic devices.
ATTENTION Possible hardware damage
–
To prevent electrostatic discharge damage to the tray, use proper
antistatic protection when handling tray components.
NOTE
Install only drives that are specifically designed for your base system and that have been specifically
tested and qualified in the factory.
