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Annex

 40 

© QUANCOM Informationssysteme GmbH

Name:

Company:

Address:

Phone:

Fax:

Computer Brand / Processor:

Operating System:

Display Adapter:

Mouse:

QUANCOM board

Other adapters installed:

Hard disk (capacity, free): 

The problem is:

List any error messages:

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The following steps cause the problem to recur:

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7.4

Hardware and Software configuration form

This  form  helps  you  to  list  your  hardware  and  software  settings.  Complete  this  form  each

time you change your software or hardware configuration, and use this form as a reference

for  your  current  configuration.  Complete  this  form  accurately  before  contacting  QUANCOM

Informationssysteme  GmbH  for  technical  support,  so  that  our  application  engineers  can

answer your questions more efficiently.

Summary of Contents for CLOCK77/ISA

Page 1: ...CLOCK77 PCI CLOCK77 USB CLOCK77 ISA QUANCOM Informationssysteme GmbH ...

Page 2: ...rties QUANCOM shall not be responsible for any errors or omissions contained in this user s manual and reserves the right to make changes without notice Passing on and duplication of this manual and the utilisation of its contents as well as the software belonging to the product are permitted only with written permission by QUANCOM Wesseling April 2009 Version 4 3 1 ...

Page 3: ... CLOCK77 PCI Express 8 Board overview 9 Connector of the CLOCK77 PCI Express 9 LED Description 10 5 CLOCK77 PCI Rev 4 x 10 Board overview 11 Connector to the CLOCK77 receiver module 12 LED Description 13 6 CLOCK77 USB 13 USB Receiver Module 14 7 CLOCK77 PCI Rev 3 x 14 Board overview 15 Connector to the CLOCK77 receiver module 15 Jumper settings for cards power supply 16 LED Description 17 8 CLOCK7...

Page 4: ...3 The length of my antenna cable is not sufficient 33 Attitudes of the time 34 ID s in the event announcement under Windows XP 2000 NT 34 Windows XP 2000 NT Distribution of the time in a Windows network 34 Windows XP 2000 NT Event minutes are overfilled by a large number of inputs 35 Windows XP 2000 NT Error message No 2140 35 I cannot install the CLOCK77 under Windows 2000 35 Windows ME 98 95 Err...

Page 5: ...ur products and manuals We are also interested in the applications you developed with our products and we want to help if you have problems with them To make it easy for you to contact us this manual contains comment and configuration forms for you to complete These forms are in chapter Documentation Comment Form at the end of this manual 1 4 Changes in this manual and software updates QUANCOM pro...

Page 6: ...rmationssysteme GmbH Driver Software for the various operating systems Manual If a component is missing please contact your dealer QUANCOM reserves the right to change the extent of delivery without a preliminary announcement ...

Page 7: ...and components contain very delicate integrated circuit IC chips To protect them against damage from static electricity you must follow some precautions whenever you work on your computer Use a grounded wrist strap before handling computer components If you don t have one touch both of your hands to a safely grounded object or to a metal object such as the power supply case Hold components by the ...

Page 8: ... to detach the four safety screws on the back of the case with a screw driver Then you can pull the cover forwards If necessary you must remove impeding cables 3 The slots are positioned at the rear side of your computer Unused slots are covered by a small metal plate Search for a free slot detach its holding screw and remove the small metal plate belonging to it 4 Position the extension card into...

Page 9: ...ling the CLOCK77 USB for Windows XP 2000 or Installing the CLOCK77 USB for Windows ME 98 and after that you safely can connect the USB Module to the PC If you do otherwise Windows won t find the drivers and the module won t work properly To locate the USB connectors of your PC you have to look into the manual of your motherboard or PC System The location varies from model to model ...

Page 10: ...re the often reoccurring and disturbing deviations of the PC clock completely Once connected with the PC and installed even the annoying conversion of summer to winter time belongs to the past Thanks to the signals from the German Mainflingen CLOCK77 accomplishes this function independently The receiver module is delivered with one lead approx 5m and a D SUB plug connector or USB connector All nec...

Page 11: ... current time of day is now being transmitted These datas consist of short and long low signals and are transmitted for one minute Afterwards the software resets the new time of day and if necessary the new date on the PC 3 3 Steps of installation only for Clock77 ISA Set the desired port address on the CLOCK77 ISA see in Chapter The CLOCK77 ISA board Switch your PC off remove the screws remove th...

Page 12: ...Technical hardware description 8 QUANCOM Informationssysteme GmbH 3 4 CLOCK77 PCI Express 3 4 1 Board overview ...

Page 13: ...nfigured This happens at the start until reset the computer or by the operating system LED didn t light PCI Express interface is configured The LED 2 Access LED flashes briefly when requests such as reading writing to the CLOCK77 PCI Express card The LED 3 PCI Express failure LED lights up when the connection to the PCI Express bus can not be carried out LED didn t light connection to the PCI Expr...

Page 14: ...Technical hardware description 10 QUANCOM Informationssysteme GmbH 3 5 CLOCK77 PCI Rev 4 x 3 5 1 Board overview ...

Page 15: ...CLOCK77 PCI CLOCK77 USB CLOCK77 ISA 11 QUANCOM Informationssysteme GmbH 3 5 2 Connector to the CLOCK77 receiver module ...

Page 16: ...LED Description Die LED 1 Konfigurations LED lights until the Clock77 PCI interface is configured This happens at the start until reset the computer or by the operating system Die LED 2 Access LED flashes briefly when requests such as reading writing to the CLOCK77 PCI Card ...

Page 17: ...CLOCK77 PCI CLOCK77 USB CLOCK77 ISA 13 QUANCOM Informationssysteme GmbH 3 6 CLOCK77 USB 3 6 1 USB Receiver Module ...

Page 18: ...nssysteme GmbH 3 7 CLOCK77 PCI Rev 3 x Available since May 2003 The card is comparable with the clock 77 PCI Rev 2 x The attitude between 3 3V and 5V operating voltage is new It was replaced in the meantime by the CLOCK77 PCI Rev 4 x 3 7 1 Board overview ...

Page 19: ...LOCK77 ISA 15 QUANCOM Informationssysteme GmbH 3 7 2 Connector to the CLOCK77 receiver module 3 7 3 Jumper settings for cards power supply Semple Jumper settings for 5V power supply Semple Jumper settings for 3 3V power supply ...

Page 20: ...LED Description Die LED 1 Konfigurations LED lights until the Clock77 PCI interface is configured This happens at the start until reset the computer or by the operating system Die LED 2 Access LED flashes briefly when requests such as reading writing to the CLOCK77 PCI Card ...

Page 21: ...CLOCK77 PCI CLOCK77 USB CLOCK77 ISA 17 QUANCOM Informationssysteme GmbH 3 8 CLOCK77 PCI Card Rev 2 x This version of the interface map became in May 2003 by the Rev 3 x replaces 3 8 1 Board overview ...

Page 22: ...Technical hardware description 18 QUANCOM Informationssysteme GmbH 3 8 2 Connector to the CLOCK77 receiver module ...

Page 23: ...CLOCK77 PCI CLOCK77 USB CLOCK77 ISA 19 QUANCOM Informationssysteme GmbH 3 9 CLOCK77 ISA Card 3 9 1 Board overview ...

Page 24: ...Technical hardware description 20 QUANCOM Informationssysteme GmbH 3 9 2 JP1 Address jumper for I O connection in the PC 3 9 3 D Sub 9 socket of CLOCK77 ISA CLOCK77 PCI ...

Page 25: ...ars which prompts for a restart of the system click on Yes After rebooting the system the installation will resume automatically This step will only be necessary if no version of the software installer is present on your system Continue the installation after reboot with clicking on Next in the shown window Please obey that you close all running windows programs prior installation of the drivers A...

Page 26: ...QUANCOM Informationssysteme GmbH After the files were copied and the drivers registered the installation will be closed with Finish You now may connect the CLOCK77 USB to a free USB connector and reboot your system to ensure that all drivers are loaded properly ...

Page 27: ...t Choose the destination and press Next Windows opens a dialog to chose a file now Please click on the button Choose Change to the CD Drive and choose the folder Win XP 2000 Windows will find the file CLK77PCI INF automatically Please click on OK to move on with the installation of the driver In the next window you have to confirm with Next that you want to install the driver In the following wind...

Page 28: ...d agreeing the license agreement with I accept the license agreement go on with Next You may now enter your personal user data name organisation and accept your entered values with Next You can choose the destination path of the CLOCK77 Software with Browse Click on Next to accept your decision Now you choose the model of your clock CLOCK77 PCI and go on with Next The installation process will be ...

Page 29: ...choose Add a new device and click on Next In the following window chose No select device from list and go on with Next From the shown list chose other devices and click on Next Now click on Disk and then on Browse Now choose CLK77ISA INF from the folder WIN XP 2000 on the Installation CD and continue with Open Commit the following Window with OK Now choose CLOCK77 ISA and click on Next The drivers...

Page 30: ...ntinue the installation after reboot with clicking on Next in the shown window Please obey that you close all running windows programs prior installation of the drivers After reading and agreeing the license agreement with I accept the license agreement go on with Next You may now enter your personal user data name organisation and accept your entered values with Next You can choose the destinatio...

Page 31: ...OM drive Click on Start Run and choose SETUP EXE from the WIN NT folder of the Installation CD and click on OK Please obey that you close all running windows programs prior installation of the software Start the process with clicking on Next Now you choose the model of your clock PCI Card and go on with Next You can choose the destination path of the CLOCK77 Software with Browse Click on Next to a...

Page 32: ...se SETUP EXE from the WIN NT folder of the Installation CD and click on OK Please obey that you close all running windows programs prior installation of the software Start the process with clicking on Next Now you choose the model of your clock ISA Card and go on with Next Inside the following screen enter the base address of your ISA board and continue with Next You can choose the destination pat...

Page 33: ...al is weak bad or disturbed The antenna should be aligned so that only green lines are displayed for several minutes If no lines are displayed then the reception of the time is not possible In this case it is necessary to correct the position of the antenna In particular radiation loaded computer environments disturb the perfect reception of the time of day For this reason you should position the ...

Page 34: ...tion open monitor During installation the program will automatically be moved into the startup folder and will start every time you log on A service program which runs in the background refreshes the time in regular intervals even when you are not logged on rote Linie grüne Linie guter Empfang schlechter Empfang These updates are shown in the event protocol of Windows 2000 NT If you have no recept...

Page 35: ...ch the address adjusted on the board the software will return with an error Check your port or change the base address of the board With the reception of the synchronisation mark the software will try to decode the received time signal If you enabled the status display switch e different chars will be drawn in the top left corner of the screen The description of these chars will follow Anzeige Bed...

Page 36: ... alternate Base address xxx is a hexadecimal number between 100 and 3FF default xxx 1D0 LPT1 378 with Herkules graphics card LPT1 3BC LPT2 278 p0 searches for the CLOCK77 PCI txx Set offset for received time in hours positive numbers add xx hours and negative numbers subtracts xx hours Allowed values 12 12 Date is adjusted if needed wx Set the number of correct received time signals with PC time d...

Page 37: ...tain time intervals This can be reconstructed in event minutes applications Even if the time is to be set in the case of smaller or only in the case of larger time deviations then exists a Registry entry which makes an attitude within the range v 50ms for possible 60 min Registry entry MaxDiffTime 400 default 400ms 7 1 1 The length of my antenna cable is not sufficient The length of my antenna cab...

Page 38: ... network This computer has a name e g Platz1 under network characteristics From this computer the following instructions are entered NET TIME PLATZ1 SET Each further computer in the network receives likewise the current time of day Install under NT for the Schedule service and copy the instruction into a batch file Implement this file with the RK instruction each hour 7 1 5 Windows XP 2000 NT Even...

Page 39: ...s Either you go to system control on start system into the equipment manager from WIN2000 not the service manager and disablen the CLOCK77 Or you click during the hardware recognition of WIN2000 of far ones on discharge for a driver to look and break simply if WIN2000 requests you the address drivers to indicate Thus the map becomes automatically disabled Now you must accomplish a restart which is...

Page 40: ... QUANCOM Informationssysteme GmbH data in such a situation 7 1 9 Possible problems under DOS Can I use a Memory Manager QEMM 386 EMM386 It is possible to use a Memory Manager but the performance maybe decrease ...

Page 41: ... on the QUANCOM installation CD Important Informationen bereit If you have further questions please contact our support team For this case please prepare the following information Exact type of the board Version of the driver Version of the QLIB Operating system hardware equipment and bus system Name and version of the program which reports the failure A detailed failure description To make sure p...

Page 42: ... support quancom de Adress QUANCOM INFORMATIONSSYSTEME GmbH In der Flecht 14 50389 Wesseling Wenn Sie Hilfe brauchen erreichen Sie uns unter QUANCOM Hotline Deutschland If you need urgent help call QUANCOM Hotline Germany 0 22 36 89 92 20 Monday Thursday from 9 00 to 18 00 Friday from 9 00 to 17 00 ...

Page 43: ...92 20 Wenn Sie uns die Karte zurückschicken legen Sie diese bitte in die Originalverpackung oder eine adäquate Verpackung um einen Transportschaden zu verhindern Zusätzlich bitten wir Sie uns eine Kopie der Originalrechnung mitzuschicken 7 3 Technical support form If you have internet access please enter the following URL in your browser http www quancom de quancom qshop nsf techniksupport OpenFor...

Page 44: ...__________________________ ______________________________ ______________________________ ______________________________ ______________________________ The following steps cause the problem to recur ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ 7 4 Hardware and Software configuration form Th...

Page 45: ...___________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ __________________________________ 7 5 Dokumentations Formular QUANCOM Informationssysteme G...

Page 46: ..._____________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ Mail to support quancom de Fax to 49 2236 89 92 49 Address QUANCOM I...

Page 47: ...ed trade mark of Intel Corporation USB is registered trade mark of USB Implementers Forum Inc JAVA is registered trade mark of Sun Microsystems DELPHI and Pascal are registered trade mark of Borland Corporation PCI is registered trade mark of PCI Special Interest Group PCI Express is registered trade mark of PCI Special Interest Group National Instruments LABVIEW is registered trade mark of Nation...

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