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Q24/Q48 Tape Library

Installation and Operations Manual

4.7.5

Main error codes

Error

Code

Description

User Action

Critical Component Status

Barcode Reader Error,

cannot initialize BCR

Retry operation; after

several occurrences

contact technical support

Media changer probably defective.

Flexi cable to BCR not properly

connected.

Flexi cable to BCR damaged.

Barcode engine defect.

Barcode Reader Error,

no response from BCR

Retry operation; after

several occurrences

contact technical support

Media changer probably defective.

Flexi cable to BCR not properly

connected.

Flexi cable to BCR damaged.

Barcode engine defect.

EEPROM Error, no

response from EEPROM

(located on media

changer controller)

Retry operation; after

several occurrences

contact technical support

Media changer probably defective.

Media changer controller not working

(hardware problem, EEPROM defect).

Media changer

controller generic

problem

Reset the unit and retry

operation. After several

occurrences contact

technical support

Media changer probably defective.

Media changer hardware not working

(cables, distribution boards, media

changer controller).

Setting of gripper

motor parameters

failed

Reset the unit and retry

operation. After several

occurrences contact

technical support

Media changer probably defective.

Elevator distribution board defect.

Cabling incorrect.

Setting of slider motor

parameters failed

Reset the unit and retry

operation. After several

occurrences contact

technical support

Media changer probably defective.

Elevator distribution board defect.

Cabling incorrect.

Setting of elevator

motor parameters

failed

Reset the unit and retry

operation. After several

occurrences contact

technical support

Media changer probably defective.

Elevator distribution board defect.

Cabling incorrect.

Setting of rotation

motor parameters

failed

Reset the unit and retry

operation. After several

occurrences contact

technical support

Media changer probably defective.

Media changer controller defect.

Setting of sled motor

parameters failed

Reset the unit and retry

operation. After several

occurrences contact

technical support

Media changer probably defective.

Media changer controller defect.

Summary of Contents for Q48

Page 1: ...Q24 and Q48 Tape Library Installation and Operations Manual Document No 511011 Rev 03...

Page 2: ...n of QUALSTAR Trademark Notices QUALSTAR makes no representation or guarantees with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fit...

Page 3: ...ntified in this manual as field replaceable These include the power supply tape drives library controller and magazines User replacement of such complete components with corresponding parts supplied b...

Page 4: ...e rack rests on the leveling jacks Install stabilizing feet on the rack Extend only one rack component at a time CAUTION Static sensitive Risk of damage to devices A discharge of static electricity da...

Page 5: ...7 Removing the shipping lock 13 2 8 Rack mounting the library 14 2 9 Installing a tape drive 16 2 10 Installing the library controller 17 2 11 Installing a power supply 17 2 12 Connecting the cables 1...

Page 6: ...6 Q48 Four partition configuration 62 3 4 Default settings 64 4 Troubleshooting 65 4 1 Installation problems 65 4 1 1 Cabling 65 4 1 2 Compatibility 65 4 1 3 Backup application installation 65 4 1 4...

Page 7: ...o remove the base chassis 91 5 10 2 Removing the base chassis from the rack 91 5 11 Replacing the base chassis 92 6 Packaging the unit for transportation 93 7 Technical specifications 96 7 1 Hardware...

Page 8: ...drive 16 Figure 17 Install a library controller 17 Figure 18 Install a power supply 18 Figure 19 Connect the FC cable 19 Figure 20 Proper barcode label placement 22 Figure 21 Write protecting a tape...

Page 9: ...Error display 73 Figure 64 RMU Error display 73 Figure 65 Remove a tape drive 88 Figure 66 Remove the library controller 89 Figure 67 Remove the power supply 90 Figure 68 Re installing Shipping Lock...

Page 10: ...nclude Platform support for either one or two half height LTO5 or LTO6 tape drives in a Q24 Tape Library and one to four in a Q48 Tape Library Connectivity Fibre Channel FC and or Serial Attached SCSI...

Page 11: ...of magazines 2 12 slots each Power supply 1 Number of mail slots 1 Library controller 1 Number of tape slots 24 less mail slots 1 1 2 Q48 Tape Library Height 4U Tape drives 1 to 4 half height drives...

Page 12: ...Q24 and Q48 Tape Library is used to access the power button operator control panel OCP left and right magazines LED s and the mail slot 1 2 1 Q24 Tape Library Front panel 1 2 2 Q48 Tape Library Front...

Page 13: ...at requires attention by the operator 6 LED ERROR amber is illuminated when an unrecoverable tape drive or library error occurs A corresponding error message is shown on the LCD screen 7 UP button is...

Page 14: ...ase holes The power supply is on the left side tape drives are in the middle and the library controller is on the right side of the library Ref Description Ref Description 1 Power supply lower left A...

Page 15: ...V AC power connection 3 LED blue is illuminated when AC power is connected 4 LED amber is illuminate when a fan failure occurs The fan is running to slow or defective 5 LED green is illuminated when...

Page 16: ...tape drive 1 3 4 Library controller Ref Description 1 Ethernet port RMU connection Left LED amber is illuminated when a connection is in place Right LED green is illuminated when the connection is re...

Page 17: ...20 80 percent relative humidity non condensing Clearance Back Minimum of 15 4 cm 6 inches Front Minimum of 30 8 cm 12 inches for mail slot Minimum of 60 cm to remove magazines 24 inches Sides Minimum...

Page 18: ...le is associated with an HBA channel Once a tape drive has been plugged in it should remain on the same channel to retain the association between the HBA channel and WWID 2 3 Fibre Channel Requirement...

Page 19: ...ough a storage area network SAN NOTE Use an appropriate HBA for your tape drive due to performance considerations A lower throughput HBA might result in performance degradation when backing up highly...

Page 20: ...safety requirements and guidelines for manual material handling Remove all tape cartridges to reduce the weight Obtain adequate assistance to lift and stabilize the library during installation or rem...

Page 21: ...4 Remove the accessory package and set aside if included 5 Remove the two rack rails and set aside if included 6 Lift the library out of the carton and remove the bag from the loader Save the packagin...

Page 22: ...e the yellow label that is securing the shipping lock on the top of the library 2 Remove the shipping lock 3 Store the shipping lock in the slot provided on the rear panel Important The lock is requir...

Page 23: ...tion in which the library rack is to be installed 2 Use a pencil to mark the location on each vertical rail in the rack 3 In the rack mount kit are two sets of eight M6 screws Determine the type of ra...

Page 24: ...rack mount kit Figure 14 Install the mounting brackets 7 Slide the library onto the rack rails 8 Secure the library to the rack using a 3 Phillips screwdriver placed through the small holes in the mo...

Page 25: ...tape drive in the bottom of the drive bay A drive bay cover must be installed over any upper empty drive positions 2 If a drive cover is present loosen the screws and remove the cover to install one h...

Page 26: ...ve the library controller bay cover 3 Before installing the library controller inspect its connectors Ensure that the connectors are intact free of any foreign objects and have no cracks or deformed o...

Page 27: ...pproved power cords Observe local health and safety requirements and guidelines for manual material handling WARNING Usage of non approved power cords Risk of personal injury Risk of damage to devices...

Page 28: ...the tape drive mini SAS connector because it might be keyed differently SAS signal rates require clean connections and a minimum number of connections between the HBA and the library Do not use adapte...

Page 29: ...e library media changer To confirm that the host server s operating system has recognized the library consult the operating system documentation 2 14 Powering the library up or down Press the power bu...

Page 30: ...ium LTO tape drives Keep Ultrium LTO cartridges separated from strong magnetic fields such as computer monitors electric motors speakers or X ray equipment Exposure to electromagnetic energy or magnet...

Page 31: ...practice to use bar code labels on your tape cartridges Your host software may need to keep track of the following information via the associated barcode Date of format or initialization Tape s media...

Page 32: ...padlock symbol is visible indicating that the cartridge is write protected Slide the switch to the left to allow the Library to write data to the cartridge Ref Description 1 Insertion arrow 2 Barcode...

Page 33: ...for tape cartridge storage However the lower front slot in the left hand magazine functions as a mail slot The mail slot is used to import export individual tape cartridges without interrupting the li...

Page 34: ...information and login menu screens until a login with correct PIN is entered 3 1 2 OCP Rules OCP commands obey the following basic rules 1 Any operational conflict between commands received from the...

Page 35: ...D will be illuminated The OCP will also display a specific error code to help identify the failure The following are additional operational details regarding the LED s The Ready Activity LED will be l...

Page 36: ...ENTER button to select the displayed value the cursor moves to the next editable digit Each digit can be changed in the same way After pressing the ENTER button at the last digit the complete entry w...

Page 37: ...brary Installation and Operations Manual 3 1 7 Menu flow charts OCP Startup Screen Home Screen Mainmenu Commands Menu Configuration Menu Information Menu Service Menu R Figure 23 Main menu Copyright Q...

Page 38: ...Info Inventory View license key See Fig 65 Library Error Log Drive Status Library Status Library Identity Library Network General Drive Info Information Menu Library IPv4 Settings example Drive Identi...

Page 39: ...Library Installation and Operations Manual Library Info Drives See Fig 64 Drive Inventory Inventory Magazine Inventory Information Menu View License key Figure 25 Information menu 2 of 2 Copyright QUA...

Page 40: ...Q24 Q48 Tape Library Installation and Operations Manual Commands Menu Open Mailslot Move Medium Unlock Magazines Reinventory or or or Figure 26 Commands menu Copyright QUALSTAR 2015 31...

Page 41: ...al Logical Library Library Settings Drive Network Restore Library Config Save Library Config Add License Key Set Date and Time Restore Defaults Configuration Menu Set Access PIN Drive example SCSI Fig...

Page 42: ...llation and Operations Manual Service Menu Service Menu Library Library Verify Run Tests Library FW Upgrade by USB Display Contrast Reboot Dump all USB Upload Skin file Figure 28 Service menu 1 of 2 C...

Page 43: ...4 Q48 Tape Library Installation and Operations Manual Drive Power Service Menu Service Menu Drive Clean Drive Drive Test Drive FW Upgrade by USB Figure 29 Service menu 2 of 2 Copyright QUALSTAR 2015 3...

Page 44: ...from the RMU you must first set the desired static IP address at the OCP or configure to use DHCP 3 2 2 Operations through the RMU The following operations are available through the remote management...

Page 45: ...n interfere with host based application software causing data loss Make sure the library is idle before attempting to perform any remote operations that will take the library offline To login select t...

Page 46: ...bold italics The items listed in the Action bar are fixed but the items in the Object bar vary according to the action selected see Section 3 2 2 above Similarly the contents of the detailed informat...

Page 47: ...uired and that the library is not capable of performing operations Table 4 Legend of status icons RMU The information displayed is as follows Date Time Status Overall library status Drive Status Indiv...

Page 48: ...tion Serial Number Product ID Currently Installed Library Firmware Boot code Firmware Revision Barcode Reader Library Mode World Wide Node Name 2 Extended Logical Library information If the unit has m...

Page 49: ...identification of the drive Serial Number Serial number of the drive Firmware Revision Operating firmware level of the drive World Wide ID Unique unit identifier of the drive Physical Drive Number Num...

Page 50: ...nformation MAC Address Full Qualified Domain Name IPv4 Addressing Enabled Disabled IPv4 DNS Server 1 IP address of domain name server 1 IPv4 DNS Server 2 IP address of domain name server 2 DHCPv4 Addr...

Page 51: ...hether library is ready to accept commands Cartridge in Transport Indicates whether the media changer contains a cartridge Number Of Moves Odometer Indicates total number of moves made by the media ch...

Page 52: ...lecting it from the pull down menu Figure 37 Drive status The following information is displayed 1 Drive status Status Indicates whether drive is ready for use Cartridge in Drive Indicates whether the...

Page 53: ...on about the tape inventory in the library A summary of each magazine is shown To get detailed information click on the button This will expand the display for the specified magazine and provide detai...

Page 54: ...In sequential mode the library automatically loads and unloads tapes from the tape drive The sequential mode is used when the backup software is not media changer aware or was designed for standalone...

Page 55: ...uage is English Possible alternate language selections are German Italian Spanish and French In order for the selection to take affect the desired language must be selected in the drop down menu and t...

Page 56: ...l tape drives in the library and allows modification to the configuration The user is also able to select the Power On check box through this page to activate the drive Figure 43 Drive configuration 3...

Page 57: ...ubmitting the changes The Domain Name may be up to 39 chars long Allowed characters are A Z a z 0 9 hyphen and period Disallowed characters are hyphen as the first character blanks or consecutive hyph...

Page 58: ...erver allows the library to communicate with other network clients via their host name If you have a DNS Server on your network enter the IP address in this field o IPv6 DNS Server This is the alterna...

Page 59: ...4 Target 1 o IPv4 Target 2 o IPv4 Target 3 IPv6 SNMP Target Addresses o IPv6 Target 1 o IPv6 Target 2 o IPv6 Target 3 Community name Security User Name SNMP Trap Notification Filter o Critical Events...

Page 60: ...d Select this item if you would like the Operator Control Panel display to be password protected OCP Access PIN Code The password for accessing the OCP when the OCP Access PIN is enabled max 4 charact...

Page 61: ...k SNTP time server the address may be a maximum of 40 characters o UTC Time Zone Offset This drop down menu allows the administrator to select the appropriate time zone offset so that the time will be...

Page 62: ...vent parameters for Email Notification This page allows the user to modify the event notification parameters Figure 49 Event parameters for Email Notification Changes that can be made are Notification...

Page 63: ...ore to factory defaults Save Restore Configuration Save Configuration to File The Save button will save the current library settings to a file which can later be uploaded back to the library to restor...

Page 64: ...library Figure 51 Move media Select the source and destination and then click the Move button to move a tape cartridge 3 2 8 2 Determining current media Inventory This page allows the user to rescan...

Page 65: ...on 4 4 This manual process should only be used if the magazine cannot be released using the OCP or the RMU 3 2 9 Service 3 2 9 1 Performing General library Diagnostics This page provides the system ad...

Page 66: ...tic Select Drive and Select the Drive Test to be performed Drive Support Ticket Select Drive and choose last current unload Save Drive Dump Select Drive once defined 3 2 9 3 Determining and updating f...

Page 67: ...ion to the library may be lost depending on the timing of the reboot This is because the RMU web page refreshes itself at intervals defined by a default time delay If the reboot completes successfully...

Page 68: ...d Save Service Dump allows the direct viewing or saving of the file 3 2 9 6 Cleaning tape drive s This page allows the user to initiate the tape drive cleaning process if required Figure 59 Clean a ta...

Page 69: ...Q24 Q48 Tape Library Installation and Operations Manual 3 2 9 7 Cartridge Memory Provides details of the tapes stored in the library Figure 60 Cartridge Memory Copyright QUALSTAR 2015 60...

Page 70: ...iring a dedicated tape drive 3 3 1 Q24 Single partition configuration Tape drive 1 half height drive default element addresses 256 Tape drive 2 half height drive default element addresses 257 Magazine...

Page 71: ...ve default element address 256 Magazines 1 Partition 2 Tape drive 2 half height drive default element address 256 Magazines 2 Partition 3 Tape drive 3 half height drive default element address 256 Tap...

Page 72: ...or after a Reset to Default They can be changed by SCSI SMC command Removed Drives If a drive is physically removed it is reported to the host application by reference to its SCSI element address It...

Page 73: ...configuration Disabled Configure reserved slots Reserved slots 0 SCSI master drive The lowest physical drive is initially the LUN master drive OCP contrast setting 10 Library Mode Automatic Auto load...

Page 74: ...ed If spare cables are available this can be achieved by replacing one cable at a time and assessing whether the problem is cured as a result Note that power may be left on while exchanging any of the...

Page 75: ...g to a local only backup Make sure the backup server has enough memory to handle the bandwidth of the backup or restore Clean the tape drive using OCP see Section 3 1 7 RMU see Section 3 2 9 6 Cleanin...

Page 76: ...l or electrical conditions and is not physically damaged in any way Many backup applications do not read or write to tapes that were created using a different backup application In this case perform a...

Page 77: ...t the tape and load a known good tape In some cases a tape can be worn out have a defective tape memory or have been formatted as a Firmware Upgrade Cartridge Any tape that is suspected of being defec...

Page 78: ...ng the library To remove a stuck tape cartridge follow these steps 1 Unlock the magazine using the OCP see Section 3 1 7 RMU see Section 3 2 8 3 Emergency release if you are not able to unlock the mag...

Page 79: ...zine Figure 62 Rear panel access holes 4 Push the end of a small metal pin or straightened paper clip into the magazine access hole at the back of the device While holding the pin or clip have a secon...

Page 80: ...te with the RMU or OCP to the appropriate screen RMU screen Service General Diagnostic System Test OCP screen Main Menu Service Service Library Run Tests System Test 4 6 2 Slot to Slot test The Slot t...

Page 81: ...ep 7 7 The library loads the scratch tape into the first tape drive then unloads it and returns it to the mail slot If the user selected to test both the tape drives if present the library will load t...

Page 82: ...ample 1 General Error display Select the Hint button to show the Hint display 2 Hint display Select the Detail button to show the Detail display 3 Detail display Figure 64 OCP Error display 4 7 4 RMU...

Page 83: ...ia changer probably defective Media changer hardware not working cables distribution boards media changer controller 84 Setting of gripper motor parameters failed Reset the unit and retry operation Af...

Page 84: ...tor motor voltage to low Media changer controller or distribution boards defect Check elevator mechanism according stiffness in movement 8C Rotation blocked Run Library Verify Test after several occur...

Page 85: ...hanger probably defective Elevator distribution board defect Cabling incorrect Check gripper gears 94 Slider outside range Slider has reached a position beyond the expected range Run Library Verify Te...

Page 86: ...ences contact technical support Media changer probably defective Gripper motor not connected or defect Media changer controller or distribution boards defect Check gripper mechanism according stiffnes...

Page 87: ...r or distribution boards defect Check top sled mechanism gears sheet guide locking according stiffness in movement A4 Cannot find sled 2 block within the expected range Note only relevant for 8U Run L...

Page 88: ...iled Reset the unit and retry operation After several occurrences contact technical support Media changer probably defective No communication from library controller to media changer controller Media...

Page 89: ...controller probably defective Probably a hardware problem check library controller C8 Cannot Upgrade from FTP Retry of Firmware upgrade if not successful contact technical support Library controller...

Page 90: ...occurrences contact technical support Library controller probably defective Probably a hardware problem check library controller D9 No SCSI IC detected Retry operation after several occurrences conta...

Page 91: ...Drive Communication Error Library controller has lost communication to drive The sub code indicates which drive is affected Example Sub code 01 drive 1 Retry operation if not successful contact techni...

Page 92: ...eader bent Drive initialize repeatedly Drive defect no function F8 Invalid drive command Retry operation if not successful contact technical support Drive probably defective F9 Invalid drive parameter...

Page 93: ...gripper close 22 Error slider home movement 23 Error during move gripper to scan pos 24 Error reading barcode label 25 Error during move sled to scan position 26 Error during move elevator to scan po...

Page 94: ...uring movement to mail slot open position 82 Error during moving back sensor was found 90 Movement to home position failed 91 Elevator movement to home position failed 92 Error during sled movement to...

Page 95: ...status 90 Media changer load not reached tape present sensor 91 No activity after Load command 92 Timeout while loading tape 93 No activity after Load command 94 Timeout drive unload 95 Tape drive ter...

Page 96: ...of damage may reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or...

Page 97: ...bscrews located on the rear of the tape drive with your fingers 4 Slightly pull out and push down the tab containing the product ID label so it does not interfere with the tape drive as shown below 5...

Page 98: ...he blue thumbscrews located on the library controller with your fingers 5 Pull the library controller straight out of the library as shown below Figure 67 Remove the library controller 6 To store or s...

Page 99: ...als 5 8 Replacing the power supply Use this procedure to replace the power supply with another power supply 1 Remove the power supply from the library as described above 2 To install the new power sup...

Page 100: ...ection 4 3 Remove the magazines from the library with OCP see Section 3 1 7 RMU see Section 3 2 8 3 2 If the OCP or RMU does not work remove the magazines manually See Section 4 4 3 Power down the lib...

Page 101: ...4 To store or ship the removed base chassis repackage it in its original packaging materials see Section 6 5 11 Replacing the base chassis 1 Remove the base chassis from the rack as described above 2...

Page 102: ...hipping lock and the yellow label must be replaced into the slot on the top cover of the library from its storage slot on the rear panel Before packaging the library 1 Pull out the tab with the produc...

Page 103: ...Q24 Q48 Tape Library Installation and Operations Manual Figure 71 Packaging the Q24 library Figure 72 Packaging the Q48 library Copyright QUALSTAR 2015 94...

Page 104: ...Q48 Tape Library Installation and Operations Manual Step Description 1 Packaging box 2 Bottom shell 3 Library 4 Middle shell Q48 only 5 Top shell Table 8 Packaging the library Copyright QUALSTAR 2015...

Page 105: ...lb 15 6 kg 2 HH drive unit 53 6 lb 24 3kg 4 HH drive unit 57 6lb 26 1kg Weight with media 2 HH drive unit 46 lb 21 1 kg 2 HH drive unit 74 1 lb 33 6 kg 4 HH drive unit 77 9 lb 35 3 kg Table 9 Hardware...

Page 106: ...terface drive dependent 6 GB sec SAS 8 GB sec FC Table 11 Q24 Maximum storage capacity and data transfer rate Characteristics Specification Q48 tape library with LTO6 drive s Maximum storage capacity...

Page 107: ...his product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your equipment by handling it over to a designated collection point for the recyclin...

Page 108: ...cording to UL 60950 Germany GS Figure 74 Device standards 8 3 CE mark The CE mark is a mandatory conformity mark on many products placed on the single market in the European Economic Area EEA The CE m...

Page 109: ...protection against radio and television interference in a residential installation Although the equipment has been tested and found to comply with the allowed RF emission limits as specified in the ab...

Page 110: ...ator Control Panel Includes display buttons and LED s and enables the user to operate the unit from the front PCB Printed Circuit Board Example Library controller RMU Remote Management Unit Provides t...

Page 111: ...the library 12 USB device 20 Operating 25 OCP 25 Operating modes 25 Philosophy 25 Partitioning 61 RMU 35 Date time 52 Factory defaults 54 Library identity dynamic 42 Login 36 Operations 35 Reboot libr...

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