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Quadro6L/4L Manual I: Installation Guide

Quadro6L/4L; (SW Version 5.2.x)

Table of Contents

Manual I: Installation Guide

About This Installation Guide ........................................................ 6

Requirements............................................................................. 7

Hardware Overview..................................................................... 8

The Connectors Panel of Quadro6L/4L......................................................8

Quadro6L/4L’s Front Panel LEDs..............................................................9

Step 1: Installing the Quadro ..................................................... 11

Networking Overview ........................................................................... 11

LAN/WAN Connection Options ............................................................... 12

Connecting the Hardware ..................................................................... 16

Step 2: Configuring the Quadro .................................................. 20

Step 2.1: Logging into Quadro .............................................................. 20

Step 2.2: System Configuration Wizard .................................................. 21

System Configuration .....................................................................................21

DHCP Settings for the LAN Interface .................................................................22

Regional Settings...........................................................................................22

Emergency and PSTN Access Code Settings .......................................................23

Finishing the System Configuration Wizard ........................................................24

Step 2.3: Internet Configuration Wizard ................................................. 26

Uplink Configuration.......................................................................................27

WAN IP Configuration .....................................................................................28

PPP/PPTP Configuration...................................................................................29

WAN Interface Configuration ...........................................................................30

DNS Settings ................................................................................................30

Finishing the Internet Configuration Wizard........................................................31

Step 2-A: Using IP Lines ............................................................ 32

Supported SIP Phones.......................................................................... 35

Tested SIP Phones............................................................................... 35

Step 2-B: Using Key System Emulation........................................ 37

Using SLA Lines for SIP Calls ................................................................ 38

How to disable the Key System Emulation .............................................. 40

Step 2-C: Using Receptionist ...................................................... 41

Step 3: Registering on Epygi’s Technical Support........................... 42

Step 4: Making/Receiving Calls ................................................... 43

Using the Default SIP Addresses............................................................ 43

Appendix: Changing the Admin Password ..................................... 45

Appendix: Configuring NAT Traversal........................................... 47

Appendix: Registering on Epygi’s SIP Server................................. 50

Appendix: Checking the Connections ........................................... 55

Summary of Contents for Quadro6L

Page 1: ......

Page 2: ...0 Plano Texas 75024 Representative in Brazil Saga Sistemas e Computadores SA Av Rio Branco 18 8 andar Rio de Janeiro 20090 001 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and h...

Page 3: ...ro to rain or moisture To avoid electrical shock do not open the Quadro Refer servicing to qualified personnel only Never install wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specified for wet locations Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the net work interface Use caution when i...

Page 4: ...ccess Code Settings 23 Finishing the System Configuration Wizard 24 Step 2 3 Internet Configuration Wizard 26 Uplink Configuration 27 WAN IP Configuration 28 PPP PPTP Configuration 29 WAN Interface Configuration 30 DNS Settings 30 Finishing the Internet Configuration Wizard 31 Step 2 A Using IP Lines 32 Supported SIP Phones 35 Tested SIP Phones 35 Step 2 B Using Key System Emulation 37 Using SLA L...

Page 5: ... the menus available for administrators only Fur thermore it includes all the system s default values at a glance Manual III see Extension User s Guide This guide describes in detail the menus available for extension users Further more it includes all the call codes at a glance Quadro6L 4L SW Version 5 2 x ...

Page 6: ...xtension User s Guides Step 1 Installing the Quadro explains the connection of cables and devices to the Qua dro XXStep 2 Configuring the Quadro describes the configuration steps necessary to integrate the Quadro into your network environment XXStep 2 A Using IP Lines explains how to configure IP lines on the Quadro IP PBX and to connect IP phones to become functional in the Quadro s LAN Step 2 B ...

Page 7: ...port directly or through a hub or switch One CAT 5 Ethernet cable with an RJ45 connector to connect to the Quadro LAN port One PC with a 10 100 Mbps Ethernet card or adapter installed TCP IP network protocol installed on each PC For optimal results Internet Explorer 5 5 or higher or Netscape Navigator 4 7 or higher are recommended Please Note The Quadro6L 4L is shipped with one RJ11 cable and one ...

Page 8: ...rmal reset is executed by pressing the Reset but ton with a paper clip for an instant Pressing the reset button and holding it down for seven seconds or more will execute a factory reset This will restore the factory defaults and clear all settings including the IP address and the administration password you entered Please Note A Factory Reset forces the default LAN IP address of 172 30 0 1 and de...

Page 9: ...llow emergency firmware is needed blinking red green red yellow firmware update 3 For Quadro 6L Green LED for FXO Line 1 6 on or blinking line in use off line not in use 4 For Qudaro4L Green LED for FXO Line 1 4 on or blinking line in use off line not in use 5 EXT 1 green Status of the FXO LINE 3 available only for Quadro4L on or blinking line in use off line not in use 6 EXT 2 green Status of the...

Page 10: ...rgency firmware The yellow red green Info Fault LED will stop blinking alternately red yellow and start blink ing red green red yellow This shows that Quadro has accepted the emergency firmware and is loading it After a few seconds Quadro will boot showing the boot LED sequence Quadro6L 4L SW Version 5 2 x 10 ...

Page 11: ...dress statically or dynamically A Static IP address is a fixed manually assigned IP address that remains valid until changed If you plan to use the Quadro as your Internet access router contact your Internet Service Provider ISP to find out if a static IP address is assigned to your account If so you will need this static IP address when configuring the Quadro device A dynamic IP address is a temp...

Page 12: ...dro4L Fig l 5 Configuration Quadro4L behind a router with IP phones on WAN In this and the following configuration Fig I 4 Fig I 5 Fig I 6 and Fig I 7 the IP router typically acts as a DHCP server for the LAN and assigns the IP addresses to the PCs and other devices The Quadro can be connected through its WAN port directly to one of the router s LAN ports and will get an IP address from the router...

Page 13: ...tion A Quadro6L with an Ethernet WAN port behind a router which is connected to a cable or xDSL modem IP phones are placed on the LAN side of the Quadro6L Fig l 6 Configuration Quadro6L behind a router with IP phones on LAN A Quadro4L with an Ethernet WAN port behind a router which is connected to a cable or xDSL modem IP phones are placed on the LAN side of the Quadro4L Quadro6L 4L SW Version 5 2...

Page 14: ...ro4L behind a router with IP phones on LAN A Quadro6L used as an Internet Access Router connected directly to the Internet Fig l 8 Configuration Quadro6L used as Internet Access Router A Quadro4L used as an Internet Access Router connected directly to the Internet Quadro6L 4L SW Version 5 2 x 14 ...

Page 15: ...rnet Access Router Please Note The Admin PC is connected to the Quadro s LAN port through a switch hub to access the Web Management of the Quadro Fig I 6 Fig I 7 Fig I 8 and Fig I 9 It is recommended to have Admin PC acting as a DHCP client and obtaining IP address from the Quadro Quadro6L 4L SW Version 5 2 x 15 ...

Page 16: ...Fig l 10 Installation Quadro6L behind a router with IP phones on WAN Quadro4L behind a router with IP phones connected to WAN Fig l 11 Installation Quadro4L behind a router with IP phones on WAN Quadro6L behind a router with IP phones connected to LAN Fig l 12 Installation Quadro6L behind a router with IP phones on LAN Quadro6L 4L SW Version 5 2 x 16 ...

Page 17: ...dro Quadro4L behind a router with IP phones connected to LAN Fig l 13 Installation Quadro4L behind a router with IP phones on LAN Quadro6L used as Internet access router Fig l 14 Installation Quadro6L used as an Internet Access Router Quadro6L 4L SW Version 5 2 x 17 ...

Page 18: ...s connected between the Quadro and your PC use a crossover cable from the LAN interface of the Quadro to the hub switch Connect at least one SIP phone to the Quadro You will need an intermediate hub switch Use a crossover cable to connect the hub switch to the Quadro s LAN or WAN socket Plug your SIP phones to the hub switch with a straight CAT 5 cable with an RJ45 connector The same hub switch ca...

Page 19: ... without any visual indication The LAN and WAN LEDs verify that the Ethernet connection is established between the end points If these LEDs are not illuminated there is a connection problem between the Quadro and the other device Some modems hubs switches and routers will require the use of crossover cables Quadro6L 4L SW Version 5 2 x 19 ...

Page 20: ...r http 172 30 0 1 Quadro s default LAN IP address if the PC is con nected to the Quadro s LAN port The Login page of the Quadro will be displayed see Fig l 16 Fig l 16 Login page Enter admin as the Username and 19 as the password to log in as the administrator Once you log in you will enter into the Quadro Management Menu Please Note If you consecutively enter a wrong password and or username for ...

Page 21: ...he first page of System Configuration Wizard shows all items to be configured Click the Next button to start Enter into the Host Name field the unique name top right corner un der Epygi logo for the Quadro device The Domain Name text field requires the LAN side domain name which the Quadro belongs to For a basic configuration the LAN IP address does not need to be changed but if you must change it...

Page 22: ...port of your Quadro Please Note Make sure there is only one DHCP server on the LAN otherwise unpredict able network behavior can occur Fig l 19 DHCP Settings for the LAN Interface page Click on Next to display the Regional Settings page Regional Settings If your Quadro is located outside of the United States it is important to properly configure your line connections to the PSTN in your location F...

Page 23: ...fixes see Step 4 Making Receiving Calls Calling the emergency number is accomplished in the same way if FXO lines are not attached to SLAs But in this case you should use your extension buttons Line1 Line3 on Aastra phones Programmable Button 1 6 on snom phones by default Please Note If FXO lines are attached to SLAs the emergency code specified on this page will not work if the Blind Transfer to ...

Page 24: ...Click on Finish to complete the System Configuration Wizard The Quadro will then stop in ternal functions and apply the changes made in the Wizard Fig l 23 Wizard Execution Progress page After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press OK to confirm the settings Quadro6L 4L SW Version 5 2 x 24 ...

Page 25: ...our LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connection to Quadro If you changed the network configuration of the LAN restart your LAN connection to re ceive a new IP address from the new network Then you can access the Web Management of the Quadro on...

Page 26: ...ch is available upstream and downstream WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the following data is needed the WAN IP ad dress the subnet mask the IP address of the standard gateway and the IP ad dress of the Domain Name Server DNS MAC address needed when the ISP requires a specific MAC address for the WAN Additionally for Point to Poi...

Page 27: ...m service in the United States typical values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data applications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Protocol by choosing between available WAN interface proto cols PPPoE Point to Point ove...

Page 28: ...automatically by the ISP This is common with cable modem and DSL service Assign Manually requires the administrator to enter the external IP Address the corresponding Subnet Mask and the IP address of the Standard Gateway This is common when you have a static IP address with your ISP Fig l 27 WAN IP Configuration page Click on Next to display the WAN Interface Configuration page Quadro6L 4L SW Ver...

Page 29: ...nected LAN has to connect to Quadro first Always connected Quadro stays in the always connected mode This will allow Quadro always remain online in the network The IP Address Assignment field is used to specify the external IP address given to the Quadro Usually it is a dynamic address but in some cases you may be given a static IP address Fig l 28 PPP PPTP Configuration page If your ISP assigns a...

Page 30: ...selected Fig l 29 WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet in bytes Click Next to display the DNS Settings page DNS Settings For DNS the selection is set to Dynamically by Provider When using a static IP address fixed values must be entered Fig l 30 DNS Settings page The Quadro will suggest the correct settings If Dynamically by ...

Page 31: ...ig l 31 Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard After this is complete the Quadro will display the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Please Note the settings should be co...

Page 32: ...ig l 32 The Auto Configuration option is available for tested and supported SIP phones The list of tested SIP phones is given below The Auto Configuration option described in detail below requires specifying some basic parameters on the Quadro and restarting the phone Please Note With the both options IP phones download their configuration from the Qua dro s TFTP server Therefore if the phones obt...

Page 33: ...ber for simultaneous calls supported by the SIP IP phone which is the sum of the number of active and held calls For example if this field is set to 1 only one active call is possible to have on the phone and making or ac cepting a second call while the other is on hold will not be allowed Note that this number depends on the phone brand and model and cannot exceed the number of simultaneous calls...

Page 34: ...determine if the SIP session is still active Reset the SIP Phone After restart the appropriate configuration will be automatically downloaded from the Quadro to the SIP Phone Some SIP phones require only reboot for configuration download Other SIP Phones may require additional configuration For example by default IP Dialog SIP Tone II is in non auto provisioning mode therefore the user has to manu...

Page 35: ...a 6731i also supports FVC Aastra 6739i also supports FVC Tested SIP Phones Below is the list of SIP phones that are tested and can be configured to work with Quadro6L 4L using the automatically configuration option Some Quadro s supported fea tures like Paging Intercom etc may be missing in these SIP phones CISCO 7960 Grandstream BT100 CISCO SPA525G2 Grandstream BT200 CISCO SPA303 Grandstream GXP1...

Page 36: ...atrix IP9600 MWD5 snom m9 AudioCodes 310HD Swissvoice IP 10S AudioCodes 320HD Thomson ST2030S Panasonic KX UT136 Berkshire ATL 5000 Panasonic KX UT123 Panasonic KX TGP550T04 To use Plug and Play PnP option for supported IP phones connect them to LAN WAN for the Quadro and power up If the phone is in default settings then it will automatically select a free IP line and attach to an extension If not...

Page 37: ...a 480iCT snom 820 Aastra 57iCT snom 821 Aastra 9480iCT snom 870 Aastra 6731i The Key System Emulation feature allows to Have a direct connection to the available PSTN lines and SIP networks behind the Quadro by pushing the programmable keys on the IP phone Monitor the availability and status of all configured external lines via programma ble keys on the IP Phones Place the call on hold from one IP...

Page 38: ...ble for the calls on the config ured SLA line The corresponding programmable key will be blinking during incoming calls on that SLA line To make an outgoing call the caller will simply need to push that pro grammable key to get access to the FXO line in default configuration as indicated above The Advanced Configuration link moves to the Advanced Configuration page that is used to enable disable t...

Page 39: ...lable for calls through Auto Attendant or Call Routing Table SIP used to assign the SLA line to the certain SIP account This selection has two sub selections o Custom Settings used to define a SIP server and SIP registration pa rameters The following parameters are required for this selection Username the registration username on the SIP server Password the registration password on the SIP server ...

Page 40: ...ugh the defined SIP server the user should simply push the programmable key assigned to the corresponding SLA line and dial the SIP num ber of the called user Please Note Quadro can also be configured in a mixed Key System Emulation mode i e having one SLA lines assigned to the SIP servers will still make possible to have others as signed to the available PSTN lines How to disable the Key System E...

Page 41: ... be set up on the Qu adro The Quadro s basic configuration should be done in the same way as described in the Step 2 The Receptionist related setup with detailed instructions on how to configure the Quadro and the attached IP Phones is described in the Receptionist Setup on Quadro docu ment which you can find at the Epygi s Web portal Quadro6L 4L SW Version 5 2 x 41 ...

Page 42: ...page gives you the username and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which is located on a label on the bottom of Quadro You will also need the date of purchase Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will appear Complete all fields and record the Login ...

Page 43: ...e corresponding SLA line Using the Default SIP Addresses Making Internet IP calls is simple with the Quadro By default every standard analog tele phone connected to one of Quadro s phone lines functions as an IP phone If you open the Extensions Management page you will see that some SIP Addresses are available one attached to the Auto Attendant and one to each extension These SIP addresses are the...

Page 44: ...fer to Appendix Registering on Epygi s SIP Server which describes how to change the default SIP addresses on the Epygi SIP server and in the Quadro devices With the directory ser vice you can create a private directory accessible from the Internet using a user name password This service is enabled through the Epygi SIP Server Quadro6L 4L SW Version 5 2 x 44 ...

Page 45: ... Phone Access Password Fig l 39 Change Password page The GUI Access Password offers the following components The Old Password field requires the current password of the Administrator An error message prevents entering the wrong password The New Password field requires a new password for the Administrator Reen tering the new password in the Confirm New Password field will confirm the new password U...

Page 46: ...mbols are inserted Note If Administrator is changing the Local Administrator or Extension passwords or Local Administrator is changing the Extension password then the Old Password field is not displaying Attention It is highly recommended to define a proper and non empty password on this page if the extension is being used for the Call Relay service from the Quadro s Auto At tendant Write down the...

Page 47: ...nd are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the In ternet the same port forwarding setup must be configured on each router NAT Traversal Setup Install the Quadro behind the router If the Quadro is configured with its factory default settings it is already configured for DHCP and will obtain an IP address automatically ...

Page 48: ... Settings SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field For Mapped Port enter the router s corresponding port num ber in this case 5060 Save the entries Go to the RTP Parameters page and select Use Manual NAT Traversal Fig l 42 NAT Traversal Settings RTP Parameters Quadro6L 4L SW Version 5 2 x 48 ...

Page 49: ... to the values specified on the router in this case to 6000 Min and 6099 Max respectively Click the Save button to save the contents The Quadro will activate the settings and register the extensions on the Epygi SIP Server after a few minutes You can verify the settings from the main Quadro Management menu under Status in the SIP Registration Status section Quadro6L 4L SW Version 5 2 x 49 ...

Page 50: ...ed The displayed page now welcomes you and allows you to Subscribe a New Extension Fig l 44 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and cannot be changed and the last three are user def...

Page 51: ...ension number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed Fig l 46 SIP Services Your Extension page This table shows unreg in the Stat column This entry will change to reg when the re quired settings in the Quadro are complete and the Quadro successfully registers on the SIP Server Repeat...

Page 52: ...he Quadro and go to Extensions Management Fig l 47 Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button The Extensions Management Edit Entry page will be displayed Go to the General Settings page and adjust the Display Name as needed Fig l 48 Extensions Management Edit Entry General Settings page Go to the SIP Setting...

Page 53: ...i SIP server you may enter sip epygi com Most SIP server providers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is Select Registration on SIP Server if you want to establish and receive IP calls Click the Save button to activate the settings Other settings of the extension might be also modified from Extensions Management Edit Entry page refer to th...

Page 54: ...to Epygi s SIP Server you will find the value reg for this number in the col umn Stat Reg This will indicate that the Quadro has successfully registered the new num ber If this does not happen after a few minutes again verify the SIP Number and pass words Quadro6L 4L SW Version 5 2 x 54 ...

Page 55: ...ay look as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translation NAT Check External visibible address 212 126 210 179 Detected NAT type Restric...

Page 56: ...ed connection type and the IP address of this router s WAN port are displayed Fig l 52 SIP Registration Status page Quadro cannot work behind your router if Detected Connection Type is one of the follow ing Unknown connection unexpected error Symmetric NAT Symmetric Firewall Blocked UDP If you get one of the above mentioned Detected Connection Types either connect the Qu adro in front of the route...

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