Quadra-Fire SANTAFEI-MBK Owner'S Manual Download

Page: 27 / 52

January 21, 2013

7019-221D

Page 27

Santa Fe Pellet Insert

Troubleshooting

With proper installation, operation, and maintenance your appliance will provide years

of trouble-free service. If you do experience a problem, this troubleshooting guide

will assist a qualified service person in the diagnosis of a problem and the corrective

action to be taken. This troubleshooting guide can only be used by a qualified service

technician.

Symptom

Possible Cause

Corrective Action

Plug in appliance - No

response.

No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.

Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.

Call light on. No fire.

No fuel in firepot.

Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.

Control box defective.

Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in and

operating.

Check vacuum switch is plugged in.

Check vacuum hose is in good condition,

clear and connected at both ends.

Check thermocouple is in good condition

and plugged in properly.

Make sure venting system is clean.

Make sure front door is closed.
Replace control box.

Call light on. No fire.

Partially burned fuel in

firepot.

Firepot clean-out plate not closed.

Firepot is dirty (missed ignition).

Check that firepot clean-out plate is fully

closed.

Clean firepot. Make sure there is no clinker

in the firepot.

Clinkers may have to be broken up with

firepot clean-out tool or other means.

Call light on. No fire.

Unburned pellets in

firepot.

Firepot clean-out plate not closed.

Firepot is dirty.

Ignition hole blocked.

Igniter not working.

Control box defective.

Check that firepot clean-out plate is fully

closed.

Clean firepot. Make sure there is not a clin

ker in the firepot. Clinkers may have to be

pushed out of firepot with firepot clean-out

tool or other means.
Scrape with solid piece of wire.

Remove ash drawer to see if igniter is

glowing red on start-up.

Check igniter wires for good connection.

Replace igniter using 1/4 inch (6mm) male

/female spade connectors.

Replace control box.

Slow or smoky start-up. Firepot clean-out plate not closed.

Firepot is dirty.

Excessive amount of fuel at start-up.

Check that firepot clean-out is fully closed.
Clean firepot. Make sure there is not a

clinker in the firepot. Clinkers may have to

pushed out of firepot with firepot clean-out

tool or other means.
Reduce feed rate using feed rate adjust-

ment control rod located inside hopper.

Summary of Contents for SANTAFEI-MBK

Page 1: ...arances to combustibles as specified Failure to comply may cause house fire Check building codes prior to installation Installation MUST comply with local regional state and national codes and regulations Contact local building or fire officials about restrictions and installation inspection requirements in your area CAUTION Tested and approved for wood pellets and shelled field corn fuel only Bur...

Page 2: ...ds Association CSA B415 1 and Title 40 of the U S Code of Federal Regulations Part 60 SubPart AAA OMNI Test Laboratories Accrediations The Standards Council of Canada the American National Standards Institute and the U S Environmental Protection Agency Route power cord away from unit Do not route cord under or in front of appliance DANGER Risk of electrical shock Disconnect power supply before ser...

Page 3: ...C Grille Installation 18 D Door Handle Remvoal 19 E Door Removal 19 F Adjustable Hearth Support 20 G Panel Trim 21 H Log Set Placement 22 I Thermostat Installation 23 Section 8 Operating Instructions A Fuel Size Material 24 B General Operation Information 24 C Before Your First Fire 25 D Starting Your First Fire 25 E Fire Characteristics 25 F Feed Rate Adjustment 25 G Ignition Cycles 26 H Insert R...

Page 4: ...et Insert LABORATORY OMNI Test Laboratories Inc REPORT NO 061 S 77d 6 2 TYPE Solid Fuel Room Heater Pellet Fuel Burning Type Insert STANDARD ASTM E1509 2004 ULC S628 93 and ULC ORD C1482 M1990 Room Heater Pellet Fuel Burning Type and UM 84 HUD Mobile Home Approved Particulate Emissions Rating 0 7 grams hr BTU Output 8 000 30 000 hr Heating Capacity up to 1 500 sq ft depending on climate zone Hoppe...

Page 5: ...e loca tion of the vent termination CAUTION If burning shelled field corn you must use ap proved venting specifically designed for corn to prevent corro sion or degradation Follow the instructions from the venting manufacturer Since pellet exhaust can contain ash soot or sparks you must consider the location of Windows Air Intakes Air Conditioner Overhang soffits porch roofs adjacent walls Landsca...

Page 6: ...eason Ensure adequate outdoor air for all combustion appliances and exhaust equipment Ensure furnace and air conditioning return vents are not located in the immediate vicinity of the appliance Avoid installing the appliance near doors walkways or small isolated spaces Recessed lighting should be a sealed can design Attic hatches weather stripped or sealed Attic mounted duct work and air handler j...

Page 7: ... met 8 The masonry chimney is inspected by a profes sional and is clean or the factory built metal chimney is installed according to the manufac turer s instructions and clearances 9 The chimney meets the required minimum height 10 All labels have been removed from the glass door 11 Plated surfaces have been wiped clean if applicable 12 Thermostat or remote has been installed 13 A power outlet is ...

Page 8: ...ces A Appliance Dimensions Figure 8 3 Front View Figure 8 1 Top View Figure 8 2 Side View 21 1 2 546mm 28 7 8 733mm 23 5 8 600mm 8 203mm C L 12 3 4 324mm 8 5 8 219mm 23 584mm 25 3 8 645mm Panel A B Standard 30 inches 762mm 40 inches 1016mm Large 33 inches 838mm 50 inches 1270mm A B ...

Page 9: ...e A C B D C B 0 in Clearance To Exposed Section And Face Trim C L B Clearance To Combustibles UL and ULC Inches Millimeters A Top of Hopper Top Vent 2 0 51 Rear Vent 2 5 64 B Side of Hopper Top or Rear Vent 2 0 51 C Back of Hopper Top or Rear Vent 2 5 64 D Vent Pipe to Combustible Top or Rear Vent 3 0 76 12 in 305mm Combustible Mantel 6 in 152mm Outside Air Top Vent 2 in 51mm Rear Vent 2 5 in 64mm...

Page 10: ...nufacturers instructions for installation The original factory built clearance fireplace chimney cap must be re installed after installing the approved chimney liner meeting type UL 103 HT requirements 2100 F per UL 1777 If the chimney is not listed as meeting HT requirements or if the factory built fireplace was tested prior to 1998 a full height listed chimney liner must be installed from the ap...

Page 11: ...ptions listed below Do not removal the bricks and mortar from the existing fireplace The following modifications are premissible Removal of damper or locked in open position Removal of smoke shelf or baffle Removal of ember catches Removel of fire grate Removal of view screen curtain Removal of doors External trim pieces which do not affect the operation of the fireplace may be removed providing t...

Page 12: ...n installing venting system WARNING B Venting Termination Requirements 1 Termination must exhaust above air inlet elevation It is recommended that at least 60 inches 1524mm of verti cal pipe be installed when appliance is vented directly through a wall This will create a natural draft which will help prevent the possibility of smoke or odor venting into the home during a power outage It will also ...

Page 13: ...s 1 foot of horizontal pipe and a foot of horizontal pipe is twice as restrictive as a foot of vertical pipe D Pipe Selection Chart The table below can help you calculate the equivalent feet of pipe which is a method used to determine pellet vent size Figure 13 1 C Equivalent Feet of Pipe 2 ft 2 ft 3 ft 2 ft Example of 3 Elbow Rear Vent Termination Calculation Figure 13 1 Figure 13 2 Pellet Ventin...

Page 14: ...aw outside combustion air from Wall floor or ceiling cavity Enclosed space such as an attic or garage NOTE Illustrations reflect typical installations and are FOR DESIGN PURPOSES ONLY Illustrations diagrams are not drawn to scale Actual installation may vary due to individual design preference A Full Reline With Outside Air Horizontal Outside Air through Rear Wall Horizontal NOTE Use metal plate a...

Page 15: ...OTE In Canada only a full reline is allowed per ULC S628 93 ORD ULC C1482 M1990 NOTE In Canada this fireplace insert must be installed with a continous chimney liner a 6 inch 152mm in diam eter extending from the fireplace insert to the top of the chimney The chimney liner must conform to the Class 3 requirments of CAN ULC S635 Standard for Lining Sys tems for Extising Masonry or Factory Built Chi...

Page 16: ...mbustibles and floor protection requirements on pages 9 10 for listings to combus tibles and appropriate chimney systems 6 Use silicone to create an effective vapor barrier at the location where the chimney or other component penetrates to the the exterior of the structure 7 Follow the chimney manufacturer s instructions when installing the vent system for use in a mobile home 8 Installation shall...

Page 17: ...lex pipe and run pipe through wall 5 Attach hose to outside termination cap with second hose clamp 6 Secure termination cap to outside surface 7 Secure trim ring to interior wall Tools Needed Phillips head screwdriver wire cutters hole saw or jig saw CAUTION Never draw outside combustion air from Wall floor or ceiling cavity Enclosed space such as an attic or garage The leveling bolts are located ...

Page 18: ...lat installed on the grilles and after the grilles are installed on the appliance they are then finger bent into position 4 Attach the 4 grille bracket covers to the lower 4 grilles and the top 3 grilles Slip the metal strips through the grille openings and secure to grille with screws pro vided Do not finger bend the cover brackets at this time 5 Secure the lower grille to the appliance with 2 sc...

Page 19: ... door Using a 5 32 Allen wrench loosen set screw by a couple of turns but do not remove 2 Push the pin completely out and remove the handle 3 Re install in reverse order E Door Removal 1 Remove the door handle and face Follow instructions from D above 2 The door can now be lifted off the hinges 3 Re install in reverse order ...

Page 20: ...mely difficult once trim has adhered to tape Do a dry run first without removing paper from tape 6 Place cut edge of trim under top lip and into position on scissors Place side pieces on first and then front piece The front piece overlaps side pieces 7 Once you are satisfied with the positioning remove trim and set aside 8 Remove the paper from double sided tape that is to accept trim side Align s...

Page 21: ...ere are 2 screws for each leg Figure 21 2 2 Open the hopper lid by pulling toward you This will make it easier to set the panels in place Secure the panels to the insert 2 screws per leg as shown in Figure 21 3 3 Connect the trim pieces together using the L Brack ets supplied Figure 21 4 4 Slide the trim over the top of the panels 5 Install the access panels At the bottom of the access panel there...

Page 22: ... logs are not covered under warranty Any placement vari ation other than shown here can cause excessive heat and shall void the appliance warranty 1 Open door to expose the firebox 2 Install the left log first and then the right log Figure 23 1 3 Lean the logs against the cast iron brick in the back of the firebox 4 Push the logs to the far left and far right against the sides of the firebox Figur...

Page 23: ...at is located too close to the appliance you may need to set the temperature setting slightly higher to maintain the desired tem perature in your home 3 There is a 4 screw terminal block located on the junction box to the right of the power cord inlet The center 2 screws are for the thermostat wires The outer 2 are the mounting screws for the terminal block Figure 23 1 I Thermostat Installation Fi...

Page 24: ...ce will automatically light and deliver heat When the room is up to temperature and the thermostat is satisfied the red call light will shut off and the appliance will shut down The red call light is located behind the left access panel Figure 24 1 HIGH MED LOW RESET BUTTON 2 Heat Output Controls This appliance is equipped with a heat output control switch that has three settings or burn rates low...

Page 25: ...bol to increase the feed rate and flame height or towards the symbol to decrease the feed rate and flame height 3 Re tighten the wing nut F Feed Rate Adjustment Instructions D Starting Your First Fire 1 A thermostat is required for proper operation of this appliance except for corn At this time fill the hopper with pellets set the thermostat to its lowest setting Plug the power cord into nearby ou...

Page 26: ... Noise is caused by metal expanding and contracting as it heats up and cools down similar to the sound pro duced by a furnace or heating duct This noise does not affect the operation or longevity of your appliance 2 Ash buildup on glass 2 This is normal Clean the glass 3 Glass has turned dirty 3 Excessive build up of ash The lower burn settings will produce more ash the higher burn settings produc...

Page 27: ...n Make sure front door is closed Replace control box Call light on No fire Partially burned fuel in firepot Firepot clean out plate not closed Firepot is dirty missed ignition Check that firepot clean out plate is fully closed Clean firepot Make sure there is no clinker in the firepot Clinkers may have to be broken up with firepot clean out tool or other means Call light on No fire Unburned pellet...

Page 28: ...ausing loss of vacuum Empty hopper of fuel Use a wet dry vacuum cleaner to remove remaining fuel from hopper including feed tube Check feed chute for obstructions Loosen 2 screws and jiggle feed assembly Check that set screw is tight on feed spring shaft at end of feed motor Check connections on feed motor replace if defective No call light Appliance does not begin start sequence Thermostat not se...

Page 29: ...p of baffle Clean behind rear brick panels Change fuel brand to pre mium Check that firepot clean out plate is fully closed Reduce feed rate using feed rate adjustment control rod located inside hopper Nuisance shutdowns Low flame Sawdust buildup in hopper Feed motor is reversing Defective thermocouple Defective control box Firepot more than 1 2 full Increase feed by opening feed rate adjust ment ...

Page 30: ...tion for each step listed in the chart below Cleaning or Inspection Frequency Daily Weekly Monthly Yearly Ash Pan Every 5 bags of fuel OR X Ash Removal from Firebox More frequently depending on the fuel type or ash build up OR X Beneath Heat Exchanger Every 1 ton of fuel OR X Blower Combustion Exhaust More frequently depending on operating environment OR X Blower Convection More frequently dependi...

Page 31: ...1 on page 26 4 Cleaning Ash Drawer Frequency Weekly or every 5 bags of fuel By Homeowner Locate the ash drawer underneath the firepot and slide the ash drawer straight out Empty into a non combustible container and re install ash drawer 3 Ash Removal from Firebox Frequency Weekly or more frequently depending on ash build up By Homeowner a There must not be any hot ashes in the firebox during clean...

Page 32: ...brick set 8 Cleaning the Glass Frequency When clear view of the firepot is obscure By Homeowner a Appliance must be completely cool before cleaning glass b Use a damp paper towel or any non abrasive glass cleaner Wipe off with dry towel Handle glass assembly with care When cleaning glass Avoid striking scratching or slamming glass Do NOT clean glass when hot CAUTION Do NOT use abrasive cleaners Us...

Page 33: ...pected at least once every year to determine if clean ing is necessary The venting system may need to be cleaned at least once a year or more often depending upon the quality of your fuel or if there is a lot of horizontal pipe sections Ash will build up more quickly in the horizontal sections 10 Cleaning the Hopper Frequency Monthly or every 1 ton of fuel By Homeowner After burning approximately ...

Page 34: ...ds more than half way up the firepot By Homeowner Poor quality pellet fuel or lack of maintenance can create conditions that make the firepot fill quickly with ashes and clinkers This condition makes the appliance susceptible to overfill ing the firepot with pellets which may result in smoking sooting and possible hopper fires Figure 34 1 shows an example where the firepot overfills pellets back u...

Page 35: ...tory for shipping purposes only This can be removed once the appliance is installed Lift up blower from the magnet and remove g Re install in reverse order Wing nut plate installed for shipping purposes only Discard Magnet attached to bottom of blower Blower locator plate 1 Combustion Exhaust Blower Replacement a Remove panel set and disconnect flue b Pull appliance out onto the hearth c Remove ri...

Page 36: ...iter wires are clear of any movement i e ash drawer firepot cleaning rod cleaning slide plates etc f Re install the ash drawer and then re install the side panel and re connect the power a The door handle and face must be removed first Follow instructions found on page 19 b Remove door from the insert and lay on a flat surface face down c Using a screwdriver tap the bottom of the rope retainer rod...

Page 37: ...lity Figure 37 4 6 The baffle does not completely cover the top of the firebox There is an opening on the left as shown in Figure 37 5 Tabs Figure 37 4 Figure 37 5 H Baffle Brick Set Removal 1 Follow proper shutdown procedures in Section 10 2 The top baffle has a hook on the bottom left side that rests on the top lip of the cast brick There is a tab on the bottom right side that hooks into the sid...

Page 38: ...1 2013 R Santa Fe Pellet Insert Figure 38 2 Hook on left side Tab on right side Figure 38 3 Figure 38 4 Figure 38 5 Lift brick pull forward at an angle and drop down into notches Figure 38 1 Re installing Baffle Brick Set Cont d ...

Page 39: ...e the thermocouple cover ceramic protection tube The thermocouple sends a millivolt signal to the control box indicating the preset temperatures of the green and red lights have been obtained When describing the location of a component part it is always AS YOU FACE THE FRONT OF THE APPLIANCE 2 Convection Blower The convection blower is mounted at the bottom rear of the appliance There are 2 impell...

Page 40: ...lly reset itself Thermocouple Burn Selector Thermostat Block Igniter Call Light Snap Disc 3 Reset Button Fuse Receptacle Snap Disc 1 Exhaust Blower Convection Blower Vacuum Switch Snap Disc 2 Capacitor Feed Motor Yellow Blue Gray Black Black Black Black Black White White Red Red Purple Red Hopper Switch 19 Snap Disc 3 Burn Back Protector 250 F Snap disc 3 is mounted on the back of the auger tube i...

Page 41: ...t Exhaust Collar Power Cord Recpticle Terminal Block Center 2 Screws for Thermostat Wires or Remote 110 Outlet for Remote Control Only unfused Fuse Red Call Light Outside Air Inlet Figure 41 1 Cleaning Rods Heat Exchanger Tubes Figure 41 3 Component Locations Right Side Figure 41 4 Component Locations Left Side RIGHT SIDE LEFT SIDE Exhaust Blower Feed Tube Snap Disc 2 Figure 41 2 Snap Disc 2 locat...

Page 42: ...d View Figure 42 1 Service Parts 09 11 R Pellet Insert SANTAFEI MBK Part number list on following page Beginning Manufacturing Date Dec 2009 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 ...

Page 43: ...k Nickel 7019 189 Gold 7019 159 Nickel 7019 162 6 Grill Bracket Cover 7019 199 7 Lower Grill Assembly 4 Pc Black 7019 008 Black Nickel 7019 190 Gold 7019 160 Nickel 7019 163 8 Ash Draw Assembly 7019 006 9 Face Assembly w Door SRV7019 045 Face Skin Assembly SRV7019 046 10 Door Handle Assembly SRV7019 037 Door Handle Black Nickel 7019 174 11 Door Assembly with Glass 7019 013 12 Glass Assembly 17 1 4...

Page 44: ...aw 229 0230 24 Flue Collar Assembly 7019 031 25 Blower Convection 812 4900 Y Blower Magnet Pkg of 10 7019 188 10 26 Outer Skin Back SRV7019 101 27 Feed Assembly 812 4760 Y 27 1 Screw 8 32 x 3 8 Pkg of 40 225 0500 40 Y 27 2 Feed Motor 812 4421 Y 27 3 Collar Set 7 8 229 0520 27 4 Bearing Feed System Nylon SRV7000 598 Y 27 5 Gasket Feed Motor 240 0731 Y 27 6 Feed Spring Assembly Only SRV7001 046 Y 27...

Page 45: ... 5200 Y Bolt Firepot 1 1 4 Long Pkg of 25 225 0120 25 Y Bushing Firepot 410 8320 Y Floor Firepot 414 0290 Y Gasket Firepot 240 0930 Y 36 5 Thermocouple 812 4470 Y 36 6 Thermocouple Clamp SRV7001 203 Y Component Pack Includes Firepot Cleanout Tool Power Cord Wire Harness For Thermostat Warranty Card Consumer View Quality Cards Owners Manual How To Operate Dvd SRV7019 042 Cleanout Tool 414 1140 Y Dv...

Page 46: ... Rear 811 0872 Channel Air Intake 413 7040 Cover Outside Air Kit Floor 411 1071 Hose Alum Flex 2 Inch X 3 Ft 200 0860 Outside Air Cap Assembly 7001 044 Outside Air Collar Assembly 7001 045 Trim Plate Outside Air Kit 412 7100 Panel Set Large Black Nickel SP SFI3350 NB Gold SP SFI3350 GD Bracket L Trim 832 0840 Logo Quadra Fire Black Nickel 200 3240 Gold 200 3180 Trim Panel Set Black Nickel 7019 027...

Page 47: ...ART NUMBER FASTENERS Bolt Hex Head 1 4 20 X 1 Pkg of 10 25221A 10 Y Nut Ser Flange Small 1 4 20 Pkg of 24 226 0130 24 Y Nut Wing 8 32 Pkg of 24 226 0160 24 Y Screw Flat Head 1 4 20 Pkg of 24 7000 130 24 Y Screw Flat Head Philips 8 32 X 1 2 Pkg of 10 832 0860 Y Screw Machine Screw 1 4 20 X 5 8 Pkg of 24 220 0440 24 Y Screw Pan Head Philips 8 32 X 3 4 Pkg of 24 229 1100 24 Y Screw Pan Head Philips 8...

Page 48: ...Page 48 7019 221D January 21 2013 R Santa Fe Pellet Insert Date of Service Performed By Description of Service E Service And Maintenance Log ...

Page 49: ...R January 21 2013 7019 221D Page 49 Santa Fe Pellet Insert F Homeowner s Notes ...

Page 50: ...Page 50 7019 221D January 21 2013 R Santa Fe Pellet Insert G Warranty Policy ...

Page 51: ...R January 21 2013 7019 221D Page 51 Santa Fe Pellet Insert ...

Page 52: ...8195 6053165 6145502 6170481 6237588 6296474 6374822 6413079 6439226 6484712 6543698 6550687 6601579 6672860 6688302B2 6715724B2 6729551 6736133 6748940 6748942 6769426 6774802 6796302 6840261 6848441 6863064 6866205 6869278 6875012 6880275 6908039 6919884 D320652 D445174 D462436 Canada 1297749 2195264 2225408 2313972 Australia 780250 780403 1418504 or other U S and foreign patents pending Date pu...

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