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8

04/21

7019-802H

User Guide

Operating Instructions

D. Fuel Material and Fuel Storage

Pellet fuel quality can greatly fluctuate. This appliance has 

been designed to burn a wide variety of fuels, giving you 

the choice to use the fuel that is most economical in your 

region.

Hearth & Home Technologies strongly recommends only 

using Pellet Fuel Institute (PFI) certified fuel.

Fuel Material

•  Made from sawdust or wood by-products

•  Depending on the source material it may have a high or 

low ash content.

Higher Ash Content Material 

•  Hardwoods with a high mineral content

•  Fuel that contains bark

•  Standard grade pellets and high ash pellets

Lower Ash Content Material

•  Softwoods

•  Fuels with low mineral content

•  Premium grade pellets

Clinkers

Minerals and other non-combustible materials such as sand 

will turn into a hard, glass-like substance called a clinker 

when heated in the fire pot. 

A. Fire Safety

To provide reasonable fire safety, the following should be 

given serious consideration:

• 

Install at least one smoke detector and CO monitor on 

each floor of your home.

•  Locate detectors away from the heating appliance and 

close to the sleeping areas.  

•  Follow the detector’s manufacturer’s placement and 

installation instructions and maintain regularly.

• 

A CO detector should be installed in the room with the 

appliance.

• 

Conveniently locate a Class A fire extinguisher to 

contend with small fires.

• 

In the event of a hopper fire:

 - Evacuate the house immediately.

 -

Notify fire department.

B. Non-Combustible Materials

Material which will not ignite and burn, composed of any 

combination of the following: 

 - Steel

 - Plaster

 - Brick

 - Iron

 - Concrete

 - Tile

 - Glass

 - Slate

Materials reported as passing ASTM E 136, Standard Test 

Method for Behavior of Metals, in a Vertical Tube Furnace 

of 750° C. 

C. Combustible Materials

Material made of/or surfaced with any of the 

following materials:

 - Wood

 - Compressed Paper

 - Plant Fibers

 - Plastic

 -

Plywood/OSB

 - Sheet Rock (drywall)

Any material that can ignite and burn:

 flame proofed or 

not, plastered or non-plastered.

Visit 

www.quadrafire.com/shopping-tools/videos

 to view 

product and use & care videos.

Fire Risk.

•  Do not operate appliance before reading 

and understanding operating instructions.

•  Failure to operate appliance properly may 

cause a house fire.

WARNING

CAUTION

Do not burn fuel that contains an additive; (such as 

soybean oil).

• 

May cause hopper fires

•  Damage to product may result 

Summary of Contents for SANTAFEI-C

Page 1: ...ons is not followed exactly a fire could result causing property damage personal injury or death Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other...

Page 2: ...ore servicing Replace glass only with 5mm ceramic available from your dealer To start set thermostat above room temperature the appliance will light automatically To shutdown set thermostat to below r...

Page 3: ...Fuel Material and Fuel Storage 8 E Before Your First Fire 9 F Filling the Hopper 9 G General Operating Information 10 H Starting Your First Fire 10 I Fire Characteristics 11 J Feed Rate Adjustment In...

Page 4: ...ots blowers junction boxes wire harnesses transformers and lights excluding light bulbs X X Molded Refractory Panels Glass Liners X Vent Free Burners Vent Free Logs X X Castings Medallions and Baffles...

Page 5: ...overed by this warranty Limited Catalyst Warranty o For wood burning products containing a catalyst the catalyst will be warranted for a six year period to the original purchaser at catalyst WARRANTY...

Page 6: ...45 lbs Fuel Premium Wood Pellets Weighted average LHV Low Heating Value efficiency using data collected during EPA emissions tests in accordance with the requirements of CSA B415 1 Weighted average H...

Page 7: ...The size of the room must be at least 50ft per 1 000 Btu hr stove input if the stove exceeds the room size outside air must be installed H California Prop65 WARNING This product and the fuels used to...

Page 8: ...e heating appliance and close to the sleeping areas Follow the detector s manufacturer s placement and installation instructions and maintain regularly A CO detector should be installed in the room wi...

Page 9: ...ing occasionally Performance Higher ash content requires the fire pot and the ash drawer to be emptied more frequently Hardwoods require more air to burn properly Premium wood pellets produce the high...

Page 10: ...then adjust the thermostat to its highest setting The red call light will be on which is located on the front of the junction box behind the left access panel This indicates the thermostat is calling...

Page 11: ...ards the symbol to decrease the feed rate and flame height 3 Re tighten the wing nut Finger Hole in Rod Wing Nut Figure 11 3 I Fire Characteristics A properly adjusted fire with the heat output contro...

Page 12: ...dles and other heat sensitive ob jects on mantel or hearth Heat may damage these objects M Restarting the Appliance Restart Process 1 When the unit has run out of fuel add pellet fuel to the hopper 2...

Page 13: ...and is advanced to each following item by a single press of the NEXT button The options for each item are changed using the UP or DOWN buttons ITEM 01 CLK CLOCK FORMAT 12Hr default This displays the...

Page 14: ...porarily changed set temperature will return to the programmed value stored in memory when start time of the next upcoming scheduled event is reached MORN DAY EVE OR NITE While the temporary changed s...

Page 15: ...Y button to set desired days with original setting NOTE The word COPY will not appear on the display for Monday but will display each day afterwards for approximately one second and the day of the wee...

Page 16: ...adding batteries to the compartment When finished line up the front of the thermostat to the base and firmly press together to securely latch the front and back halves together properly BATTERY GRAPHI...

Page 17: ...m the impellers becoming dirty over time See maintenance and service section for maintaining and servicing What is the metal object with the bend in it that came inside the plastic bag It is a clean o...

Page 18: ...obscured OR X Heat Exchanger Drop Tube Every 1 ton of fuel OR X Hopper Every 1 ton of fuel or when changing fuel types OR X Venting System More frequently depending on the fuel type OR X This pellet...

Page 19: ...uel you are burning will dictate how often you have to clean your fire pot If the fuel you are burning has a high dirt or ash content it may be necessary to clean the fire pot more than once a day Dir...

Page 20: ...nd continue throughout the rest of the firebox c Replace right brick and baffle and close cast hinge face 9 Cleaning the Hopper Frequency Monthly or every 1 ton of fuel By Homeowner After burning appr...

Page 21: ...g Exhaust Blower Requires No Lubrication Frequency Yearly or as needed By Quality Service Technician Homeowner Remove left right brick The exhaust blower is behind the right brick Vacuum this area tho...

Page 22: ...e 22 2 The correct flame size when good quality premium pellet fuel is burned is shown in Figure 22 3 If the ash buildup exceeds the half way point in the fire pot IMMEDIATE ATTENTION AND CLEANING IS...

Page 23: ...Unburned pellets in fire pot Fire pot clean out plate not closed Fire pot is dirty The ignition hole between the igniter bracket and fire pot is blocked Igniter not working Control box defective Chec...

Page 24: ...es not shut off Blower not plugged in Blower is clogged with ash Blower is defective Control box is defective Check that blower is plugged into wire harness Clean exhaust system Replace blower Replace...

Page 25: ...Housing Bolts Blower Mounting Screws Figure 25 2 Figure 25 3 2 Convection Blower PART NUMBER 812 4900 a The blower is located at the bottom rear of the insert If an outside air kit is also installed...

Page 26: ...r left brick 3 Reinstall bricks in reverse order ensuring that the bricks are flush against the back wall of the firebox Figure 26 4 and Figure 26 5 Figure 26 1 Brick is flush against back wall Brick...

Page 27: ...ash drawer and then re install the side panel and re connect the power Figure 27 1 Igniter Igniter Bracket Thumb Screw E Glass PART NUMBER SRV7021 032 1 Open the face and remove door from the applian...

Page 28: ...utomatically start blinking 6 blinks every 10 seconds for 60 seconds and then will stop 8 Heat Output Switch The heat output switch is located on the lower right side of firebox in front of the right...

Page 29: ...he auger tube in the center of the appliance and has a reset button To access it remove the right side panel If the fire tries to burn back into the feed system or push exhaust up the feed tube this s...

Page 30: ...Terminal Block Center 2 Screws for Thermostat Wires or Remote 110 Outlet for Remote Control Only unfused Fuse Red Call Light Outside Air Inlet Figure 30 1 Cleaning Rods Heat Exchanger Tubes Figure 30...

Page 31: ...31 04 21 7019 802H C Service Maintenance Log Date of Service Performed By Description of Service...

Page 32: ...32 04 21 7019 802H Date of Service Performed By Description of Service...

Page 33: ...33 04 21 7019 802H Date of Service Performed By Description of Service...

Page 34: ...C Beginning Manufacturing Date Apr 2019 Ending Manufacturing Date Active Pellet Insert Part number list on following page 04 21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27...

Page 35: ...7019 189 Nickel SRV7019 162 6 Grill Bracket Cover 7019 199 7 Lower Grill Assembly 4 Pc Black 7019 008 Black Nickel 7019 190 Nickel SRV7019 163 8 Ash Draw Assembly 7019 006 9 Face Assembly w Door SRV7...

Page 36: ...ge Gasket SRV7036 180 Latch Draw 229 0230 24 Flue Collar Assembly 7019 031 25 Blower Convection 812 4900 Y Blower Magnet Pkg of 10 7019 188 10 26 Outer Skin Back SRV7019 101 27 Feed Assembly 812 4760...

Page 37: ...d Black Nickel SRV7019 172 Spring Firepot 200 2050 36 3 Heating Element Assembly 18 Loop Igniter Pkg of 10 SRV7000 462 10 Y 36 4 Firepot Assembly SRV414 5200 Y Bolt Firepot 1 1 4 Long Pkg of 25 225 01...

Page 38: ...Log Rear Left 7050 144 Log Rear Right 7050 143 Outside Air Kit Rear 811 0872 Channel Air Intake SRV413 7040 Cover Outside Air Kit Floor 411 1071 Hose Alum Flex 2 Inch X 3 Ft SRV200 0860 Outside Air C...

Page 39: ...Nut Wing 1 4 20 Pkg of 12 226 0110 12 Nut Wing 8 32 Pkg of 24 226 0160 24 Y Pin 3 16 X 1 2 7000 229 Rivet Iron 1 4 X 1 1 4 Pkg of 25 229 0090 25 Screw Flat Head 1 4 20 Pkg of 24 7000 130 24 Y Screw F...

Page 40: ...maintenance instructions included Read understand and follow these instructions for safe installation and operation Leave this manual with party responsible for use and operation of this appliance We...

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