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Installation Manual

5. Troubleshooting

54

www.qtech.ru

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Summary of Contents for QSR-2920 Series

Page 1: ...INSTALLATION MANUAL www qtech ru QSR 2920 Series Router QSR 2920 04 AC QSR 2920 04 AC AC QSR 2920 14 AC QSR 2920 14 AC AC QSR 2920 14P AC QSR 2920 24 AC QSR 2920 24 AC AC...

Page 2: ...l under no circumstance be responsible for any accident negligence breach of contract defamation and infringement of copyright or intellectual property right incurred by using the related content of t...

Page 3: ...o the product versions as below Product name Product Version QSR 2920 series router QSR 2920 04 AC V1 QSR 2920 04 AC AC V1 QSR 2920 14 AC V1 QSR 2920 14 AC AC V1 QSR 2920 14P AC V1 QSR 2920 24 AC V1 Q...

Page 4: ...ages are possible Convention of command formats Format Description Bold Keywords of command line Italic Parameters of command line Brace Options in the brace are compulsory Bracket Options in the brac...

Page 5: ...ods and steps of configuring the equipment software functions with the typical cases made available for reference Technical Support Technical support hotline 7 495 797 33 11 555 Email feedback support...

Page 6: ...r Module of QSR 2920 Series Router 21 2 INSTALLATION PREPARATIONS 23 2 1 Check Router Running Environment 23 2 2 Safety Precautions 23 1 2 2 General Safety 23 2 2 2 Electrical Safety 23 3 2 2 Static S...

Page 7: ...View POE Status Information 49 5 TROUBLESHOOTING 52 5 1 Troubleshooting of Configuration System 52 1 5 1 Troubleshooting about no Display on Terminal 52 2 5 1 Troubleshooting about Messy Code on Termi...

Page 8: ...ggestions on fundamental AC power supply 68 7 4 Router Grounding Specifications and Protection 70 1 7 4 Router Grounding Specifications 70 2 7 4 General Grounding Specifications 70 3 7 4 Grounding Spe...

Page 9: ...AC AC 18 FIGURE 1 14 THE REAR APPEARANCE DIAGRAM OF QSR 2920 24 AC AC 18 FIGURE 2 1 USING METHOD OF ANTI STATIC WRIST 24 FIGURE 3 1 THE MINIMUM SLIDE HEIGHT 27 FIGURE 3 2 INSTALL THE FLOATING NUT 28...

Page 10: ...AUGHTER CARD 55 FIGURE 6 3 INSTALL THE INTERFACE DAUGHTER CARD 56 FIGURE 6 4 FIX THE CAPTIVE SCREW 56 FIGURE 6 5 UNINSTALL THE SFP MODULE 57 FIGURE 6 6 INSTALL THE DUST CAP OF THE SFP MODULE 57 FIGURE...

Page 11: ...LE A 2 ROUTER WEIGHT 62 APPENDIX TABLE B 1 10BASE T 100BASE TX 1000BASE T RJ45 63 APPENDIX TABLE B 2 1000BASE X SFP 63 APPENDIX TABLE B 7 USB INTERFACE ATTRIBUTES 64 APPENDIX TABLE B 8 CONSOLE PORT AT...

Page 12: ...0 04 AC Appearance and Hardware The dimension of QSR 2920 04 AC is 442mm 380mm 44 2mm W x D x H The front appearance diagram of QSR 2920 04 AC is shown in Figure 1 1 and the rear appearance diagram is...

Page 13: ...am is shown Figure 1 4 Figure 1 3 The front appearance diagram of QSR 2920 04 AC AC 1 Reset button 2 Function status indicator 3 USB CONSOLE port 4 RJ45 CONSOLE port 5 USB interface 6 1000Base X SFP E...

Page 14: ...dicator 3 USB CONSOLE port 4 RJ45 CONSOLE port 5 USB interface 6 1000Base x SFP Ethernet COMBO optical interface 7 1000Base T Ethernet COMBO electrical interface 8 GE port GE0 0 GE0 23 9 Fan outlet Fi...

Page 15: ...net COMBO electrical interface 8 GE port GE0 0 GE0 23 9 Fan outlet Figure 1 8 The rear appearance diagram of QSR 2920 14 AC AC 1 Grounding screw 2 Power 1 switch 3 Power 1 socket 4 Power 2 socket 5 Po...

Page 16: ...electrical interface 8 GE port GE0 0 GE0 23 port 0 7 support POE 9 Fan outlet Figure 1 10 The rear appearance diagram of QSR 2920 14P AC 1 Grounding screw 2 Power 1 switch 3 Power 1 socket 4 Power 2 s...

Page 17: ...ace 7 Two 10 100 1000Base T two Gigabit Combo ports 8 GE port GE0 0 GE0 47 Figure 1 12 The rear appearance diagram of QSR 2920 24 AC 1 Grounding screw 2 Power switch 3 Power socket 4 Slots of MX9 inte...

Page 18: ...o 10 100 1000Base T two Gigabit Combo ports 8 GE port GE0 0 GE0 47 9 Fan outlet Figure 1 14 The rear appearance diagram of QSR 2920 24 AC AC 1 Grounding screw 2 Power 1 switch 3 Power 1 socket 4 Power...

Page 19: ...2920 04 AC AC 4 COMBO QSR 2920 14 AC 4 COMBO QSR 2920 14 AC AC 4 COMBO QSR 2920 24 AC 2 COMBO 2 GE QSR 2920 24 AC AC 2 COMBO 2 GE QSR 2920 14P AC 4 COMBO GE0 0 GE0 47 port LAN port 48 RJ45 interfaces...

Page 20: ...ystem fan status is normal off indicates that the system fan status is alarm POE Green On The POE module of the device works normally Off The POE module of the device alarms USB Green on indicates tha...

Page 21: ...h two power supplies and the default configuration is 75W power supply QSR 2920 14P AC is equipped with one power supply and the default configuration is 200W QSR 2920 24 AC is equipped with one power...

Page 22: ...Installation Manual 1 Router Introduction 22 www qtech ru AD200 1D005C01 200WACDC power Output 12V system power supply and 54V POE system power...

Page 23: ...refer to Appendix C1 Appendix C1 Environment Requirement The good grounding is the basis of the router running and the important guarantee conditions of preventing lightning and resisting interferenc...

Page 24: ...oard and do not touch the components or printed circuit For the security please check the resistance of the anti static wrists The resistance between the body and the ground should be 1 10 megohms The...

Page 25: ...r cable Console cable Optional cable Equipment and instruments Configurable termianl a common PC or a laptop Multimeter 2 4 Open Package and Inspection QSR 2920 series router adopts the carton packagi...

Page 26: ...l Router to Cabinet This section describes how to install the QSR 2920 series router to the 19 inch standard cabinet Installation Preparations QSR 2920 series router is 1U high so ensure that enough i...

Page 27: ...de on the cabinet and mark the installation hole position using a marker The space height above the slide must be larger than the to be installed router chassis height and enough margin is reserved 1U...

Page 28: ...on hole on the hanging ear Figure 3 2 Install the floating nut Install Router to Cabinet Before installing the router to the cabinet ensure that the corresponding positions on the cabinet are installe...

Page 29: ...ing nuts on the chassis mounting ears and cabinet post square hole bar so as to prevent the router from sliding front and back The hanging ear does not bear the weight Do not bear the router only usin...

Page 30: ...the grounding bar Please use the ground cable carried by the router The steps of installing the ground cable are as follows Step 1 Remove the ground screw on the chassis of the router Step 2 Bind the...

Page 31: ...her reasons on the power transmission line When a SPD is used the AC power first enters the SPD and then enters the router Figure 3 5 The power SPD 1 Socket Connects the router power 2 Normal work ind...

Page 32: ...to the router first cascade the port lightning protector before connecting the signal line to the router interface to reduce the probability of router damage caused by lightning stroke The port light...

Page 33: ...e PE as short as possible to ensure the well contact with the router ground terminal After the connection is finished use a multimeter to check the connection Avoid that the port lightning protector i...

Page 34: ...ether the installation is correct please confirm that the power is turned off avoiding that the connection error damages the body or router components Check and ensure that the PE is connected correct...

Page 35: ...according to the following steps Step 1 Prepare one PC or laptop Confirm that the PC or laptop has the RS 232 serial interface Step 2 After confirming that any one of the router or PC or laptop is po...

Page 36: ...st remove the RJ 45 connector of the configuration cable and then remove the DB 9 side of the configuration cable 2 4 1 Set PC HyperTerminal Parameters The following takes running Windows XP HyperTerm...

Page 37: ...3 Location information interface Step 2 Display the following Telephone and Modem interface and click OK Figure 4 4 The Telephone and Modem interface Step 3 Display the following Connection Descripti...

Page 38: ...following Connect to interface select the serial interface used by the connection in the Connect using and click OK Figure 4 6 Connect to interface Step 5 Display the following COM1 Properties interfa...

Page 39: ...e 4 7 com Properties interface Step 6 Display the following test HyperTerminal interface and click Properties Figure 4 8 test HyperTerminal interface Step 7 Display the following test properties inter...

Page 40: ...displays the print information The setting of the HyperTerminal is complete Figure 4 10 test Hyperterminal interface after setting 3 4 1 Power on and Start Check before Power on Check the router befo...

Page 41: ...ws to ensure that the later configuration work can be done normally After the router is powered on the ventilation system works and check whether there is the sound of the fan rotation and whether the...

Page 42: ...t carry Ethernet twisted pair Please prepare the desired cables by self in advance 2 4 2 Access Network via Fiber For the SFP optical interface of the router you can use the fiber to connect the netwo...

Page 43: ...shown in Figure 4 12 Step 3 Get the SFP module out from the packing box The appearance of the SFP module is as shown in Figure 4 13 Use the hands to hold the two sides of the SFP module and push it i...

Page 44: ...of the SFP module directly The TX wire should be connected to the RX wire of the peer router the RX wire should be connected to the TX wire of the peer router Connect Fiber on Optical Module Step 1 We...

Page 45: ...cap of the optical interface is installed as shown in Figure 4 18 Figure 4 18 Install the dust cap of the optical interface 4 3 Hardware Management This section describes various hardware management...

Page 46: ...CH LLC All Rights Reserved QSR 2920 24 AC V1 Version Information System ID 08c6b37393e1 Hardware Model QSR 2920 24 AC V1 with 1024 MBytes SDRAM 8192 MBytes flash Hardware Version 002 Hotswap Supported...

Page 47: ...show system power Display as follows System Power Information Power 1 ONLINE Status Normal Description STATISTICS 1 IN 0 OUT 0 IERR 0 OERR System Power Information Power 2 ONLINE Status Normal Descri...

Page 48: ...r including the fan location information fan speed fan work status swapping times of the fan module and the error times during swapping Command router show system fan Display as follows System FAN Inf...

Page 49: ...er Temperature C The temperature of the optical module only for the optical module supporting the DDMI function Voltage V The work voltage of the optical module only for the optical module supporting...

Page 50: ...power Standard USER DEFINED 53 1V 498 0mA 26 4W 39 0 gi0 7 On low Searching None None 0 0V 0 0mA 0 0W None Table 4 6 Key field description of the information displayed via show power summary Field Des...

Page 51: ...wer 93 5W Table 4 7 Key field description of the information displayed via show power manage Field Description Power Management Mode The distribution mode of the POE power System Total Power The total...

Page 52: ...the terminal 2 The setting of the configuration terminal parameters is wrong the parameter requirement set the baud rate as 9600 data bit as 8 parity check as none stop bit as 1 traffic control as non...

Page 53: ...power cable on the power slot of the router Re swap the power cable and confirm whether the power cable is loose Step 3 Replace the power cable connected to the router and then check whether the power...

Page 54: ...Installation Manual 5 Troubleshooting 54 www qtech ru E mail support qtech ru...

Page 55: ...swap Step 1 Power off the router Step 2 Use a Phillips screwdriver to loosen the captive screws of the interface daughter card Use two hands to hold the captive screws of the interface daughter card...

Page 56: ...the panel of the interface daughter card gently to enable the panel of the interface daughter card and the back panel of the router to joint Figure 6 3 Install the interface daughter card Step 6 Use...

Page 57: ...e removed SFP module with the dust cap and put it in the anti static bag or packaging box as shown in the following figure Figure 6 6 Install the dust cap of the SFP module Step 4 Up turn the handle o...

Page 58: ...ly Please first pull out the fiber and then install 6 3 De dust the Router This section describes how to de dust the QSR 2920 series router The de dusting mainly refers to the air inlet outlet swappab...

Page 59: ...vacuum cleaner to de dust the vanes of the backup fan and the air inlet and outlet of the router 2 6 3 De dust the Interface Daughter Card To reduce the maintenance risks de dust the interface daught...

Page 60: ...volatile cleaning agent dedicated for the circuit board to de dust the interface daughter card IPA isopropyl alcohol for example The advantage of using cleaning agent is thorough and can effectively...

Page 61: ...that the normal deployment of the system service will not be affected For the high power laser interface use the cleaning tool and material for cleaning For the small power optical interface use the...

Page 62: ...42mm 380mm 44 2mm W D H QSR 2920 04 AC AC 16W 442mm 380mm 44 2mm W D H QSR 2920 14 AC 30W 442mm 380mm 44 2mm W D H QSR 2920 14 AC AC 30W 442mm 380mm 44 2mm W D H QSR 2920 14P AC 30W 140W 442mm 380mm 4...

Page 63: ...rface standard IEEE 802 3 IEEE802 3u IEEE802 3ab Connector type RJ45 Work mode 10Mbps 100Mbps 1000Mbps Half duplex full duplex auto negotiation Maximum transmission distance 100m Connection cable Stra...

Page 64: ...ice via the command Cables no 4 7 2 CONSOLE Port Attributes Appendix Table 7 3 1 1 1 CONSOLE Port attributes Attribute Description Interface standards Asynchronous EIA TIA 232 Connector type RJ45 Baud...

Page 65: ...the reliability of the router reduces greatly The long time high temperature affects the router life and speeds up the aging of insulation materials When the router enters the high temperature environ...

Page 66: ...ation pads shrink which causes the fastened screws loose Meanwhile in dry environment static electricity appears easily which harms the circuits on the router 3 7 3 Cleanliness Requirements Dust is ha...

Page 67: ...gnetic radiation public impedance including grounding system coupling and lead such as power cables signal lines and output lines Therefore pay attention to the following items Take valid anti grid di...

Page 68: ...r the work current and faulty current of the router Ensure that the independent router has the independent AC power distribution protection device The configuration protection switch should be larger...

Page 69: ...ase the communication load requires uninterruptible or transient free AC the UPS or inverter power supply system shall be used In the case of abnormity of the mains supply the telecommunication bureau...

Page 70: ...ding and distribution frame lightning protection and grounding share a group of ground body 2 Protection ground shall be done for the metal parts of the router that normally is not energized 3 Ground...

Page 71: ...ons for Communication Power The grounding specification of the communication power is as shown in the following table Appendix Table 7 3 6 2 1 Grounding specifications for communication power S N Desc...

Page 72: ...d be grounded reliably and connected to the protection ground bar in the equipment room When the cable enters indoors a signal lightning arrester should be added to the corresponding interface of the...

Page 73: ...rs which can effectively reduce the damage rate of the induction lightning of the router The Ethernet cable is the interconnection line of the indoor signal and should not be led aerially outdoors The...

Page 74: ...of Cables The signal cables should be installed and bundled by indoor and outdoor drawn from the outlet holes of different chassis to the user terminal or cascading router Precautions for Using Fiber...

Page 75: ...much force Avoid pulling pressing and extruding the fiber The permitted maximum tensile force and crush force of the fiber are as shown in the following table Appendix Table 7 3 6 2 1 Permitted force...

Page 76: ...stalled metal structure should ensure the equipotential connection For the equipotential connection of the interconnected routers refer to the following figure After connection use the multimeter to m...

Page 77: ...able is the crimping RJ 45 crystal plug and the other side is a DB9 hole The view of the console cable is shown in the following figure Appendix figure 7 3 6 2 1 Console cable The connection relations...

Page 78: ...ansmitting difference cable pairs Appendix Table 7 3 6 2 1 Connection table of the GE Ethernet RJ45 interface cable RJ 45 Signal Direction RJ 45 1 TD0 1 2 TD0 2 3 TD1 3 6 TD1 6 4 TD2 4 5 TD2 5 7 TD3 7...

Page 79: ...the using conditions in the environmental protection use period the environmental substances or elements contained in the product do not leak or mutate The environmental protection use period of the...

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