Qsan XN7024R Owner'S Manual Download | Manualshive

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Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

10.

Quick Maintenance

This chapter provides quick maintenance and instruction of removing/installing FRU (Field
Replaceable Unit) or optional components of XCubeNAS. Any of the FRU components can be
hot swapped and replaced with zero downtime in the rare event of a component failure. If you
encounter any issues caused by FRU components while operating the XCubeNAS, please refer
to related section and follow the quick troubleshooting procedures step by step.

CAUTION:

We recommend that all maintenance is carried out by a certified
technician. Do not attempt to carry out any maintenance outside of those
outlined in the following section of this guide. System damage due to
incorrect maintenance or FRU replacement can affect your product
warranty. If you are unsure of the problem related to your XCubeNAS
system, we strongly recommend you contact or get help from QSAN
support team:



Via the Web:

http://www.qsan.com/en/contact_support.php



Via Telephone: +886-2-7720-2118 extension 136

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)



Via Skype Chat, Skype ID: qsan.support

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime:
09:30 - 01:00)



Via Email:

[email protected]

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Summary of Contents for XN7024R

Page 1: ...re Owner s Manual QSAN Technology Inc www qsan com Copyright 2018 QSAN Technology Inc All rights reserved No part of this document may be reproduced or transmitted without written permission from QSAN Technology Inc ...

Page 2: ...otice Trademarks QSAN the QSAN logo XCubeNAS and QSAN com are trademarks or registered trademarks of QSAN Technology Inc Intel Xeon Pentium Core Celeron and Intel Inside logo are trademarks of Intel Corporation in the United States and other countries Other trademarks and trade names used in this document to refer to either the entities claiming the marks and names or their products are the proper...

Page 3: ...antee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible ...

Page 4: ...rence when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and uses in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correc...

Page 5: ...oper operation 8 Do not place the XCubeNAS near any liquid 9 Do not place the XCubeNAS on any uneven surface to avoid falling off and damage 10 Do no place the XCubeNAS on the ground and do not step on the system to prevent any potential damages 11 Make sure the voltage is correct in the location where the XCubeNAS is installed Contact the distributor or the local power supply company for the info...

Page 6: ... equivalent type battery use and dispose of used batteries according to the instructions INFORMATION QSAN provides a limited warranty for QSAN branded hardware products System hardware and peripheral product s 3 years limited warranty from date of original purchase For more detail warranty policy please refer to QSAN official website https www qsan com en warranty php ...

Page 7: ...Disk Drive Form Factors 16 3 Install the System Hardware 17 3 1 Install the Disk Drive in the Tray 17 3 2 Upgrade Memory 21 3 3 Install the Optional Host Card 25 3 4 Replace System Fan 28 3 5 Replace Malfunctioning PSU 29 3 6 Replace System Controller 29 3 7 Install the Rail Kits 31 3 8 Connect the System to the Host 34 3 9 Start Up Your System 35 4 Discover and Install QSM 37 5 Restart Shutdown L...

Page 8: ...iguration Rules 50 9 2 Cabling the System 51 10 Quick Maintenance 54 10 1 Replace Fan Module 55 10 2 Replace Power Supply Unit 56 11 Support and Other Resources 58 11 1 Getting Technical Support 58 11 2 Documentation Feedback 59 Appendix 60 End User License Agreement EULA 60 Expansion Enclosure List 63 ...

Page 9: ...nge disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this owner s manual Related Documents There are related documents which can be downloaded from the website XCubeNAS QIG Quick Installation Guide https www qsan com en downlo...

Page 10: ...day UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 Via Email support qsan com Information Tip and Caution This manual uses the following symbols to draw attention to important safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestio...

Page 11: ...e which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you have a choice between two or more options or arguments Sla...

Page 12: ...ich is designed for composite SMB and enterprise applications for enterprise and SMB users Before setting up your new XN7024R please check the package contents to verify those items below Besides make sure to read the safety instructions carefully 1 1 Package Contents Main Unit 1 AC Power cord 2 RJ45 Cable 1 Screws for 3 5 drives 6 32 100 Screws for 2 5 drives M3 100 ...

Page 13: ... and SATA 6Gb s backward compatible with SAS 6Gb s and SATA 3Gb s supported 8GB DDR4 ECC U DIMM RAM Max 32GB 4 128GB Built in 1GbE Network Interface 1 and 10GbE Network Interface 2 Built in 12Gb s SAS wide ports 2 for capacity expansion Tool less design for fan module and power supply replacing Following tables are hardware specifications of XN7024R Model Name XN7024R Form Factor Rackmount 4U 24ba...

Page 14: ...thernet Ports 1 GbE LAN RJ45 x1 10 GbE LAN RJ45 x2 PSU 770W 850W 1 1 redundant 80 PLUS Platinum 100 127V 10A 50 60Hz 200 240V 5A 50 60Hz Dimension H x W x D mm 19 Rack mount 170 3 x 438 x 515 Agency Certifications FCC Class A CE Class A BSMI Class A VCCI Class A Note Model specifications are subject to change without notice Please refer to http www qsan com for the latest information 1 LFF Large F...

Page 15: ...N7024R hardware component and give you the ability to be able to successfully configure and operate your XN7024R system Following is the key components of XN7024R Front and Rear Panel System Controller System Disk Drive Numbering Disk Drive Form Factors 2 1 Front and Rear Panel The figure below contains the information about buttons and indicators modules Front Panel ...

Page 16: ...ols and Indicators Number Location Description 1 Front Power Button LED Indicator for Power Status 2 Unique Identifier UID Button LED Indicator 3 System Access LED Indicator 4 System Status LED Indicator 5 USB 2 0 Port 6 Disk Drive Power LED Indicator 7 Disk Drive Status LED Indicator 8 Back Power Supply Unit 1 9 Fan Module 1 ...

Page 17: ...ontroller Module 11 Power Supply Unit 2 12 Fan Module 2 13 System Controller Additional Host Card Expansion Slot 14 Controller Status LED 15 Master Slave LED 16 Unique Identifier UID LED Indicator 17 Mute Button 18 Reset Button 19 Console Port 3 5mm jack to RS232 20 Service Port 21 Gigabit LAN Port 22 USB 3 0 Port 23 10GbE RJ45 Port 24 12Gb s SAS Wide Port SFF8644 ...

Page 18: ...rs or purchase the best cost performance SAS SATA HDDs or SSDs from the market it will significantly reduce your IT infrastructure investment cost Please refer to the following website for the compatibility of HDD and SSD https www qsan com en download php Table 2 2 Supported Disk Drive Types Form Factor Number of Tray Supported Drive Type 3 5 LFF Tray 24 3 5 SAS NL SAS SATA HDD 2 5 SAS SATA SSD T...

Page 19: ...Drive Installation A screwdriver Phillips 1 At least one 3 5 or 2 5 SAS SATA drive please visit www qsan com for compatible drive models CAUTION Please ensure that there is no data on the disk to prevent important data being formatted 3 1 2 LFF Disk Drive Description Table 3 1 Front Side Components of LFF Disk Drive Trays Item Number Description 1 Release Button 2 Disk Drive Lock 3 Carrier Handle ...

Page 20: ...s Reserved 3 1 3 Install the Disk Drive LFF 1 Open the drive tray Push the release button from right to left to open the carrier handle Hold the carrier handle and pull out the disk drive tray repeat the steps above to remove other disk drive trays ...

Page 21: ...four spots indicate below with four 6 32 screws provided in the accessory box 3 Install a 2 5 SSD into an LFF tray Place the drive in the blue area shown below of the tray Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box ...

Page 22: ...drive tray into the empty drive bay all the way to the back until the carrier handle can be closed Push the disk drive lock from right to left to lock the drive tray TIP Make sure the tray is pushed in all the way otherwise the drive might not function properly 5 Repeat the steps above to install all prepared drives ...

Page 23: ...NAS and disconnect power network cable s or any other device cable that is attached to your system to prevent any possible damages 2 Remove the controller from the system chassis Loosen the screws below the release lever on the back of the XCubeNAS Pull down both release lever at the same time then pull out the controller Use one hand to hold one end of the controller module the side with release ...

Page 24: ...lot Push the retaining clips on the slot out to the sides Align the notch on the gold edge of the module with the notch in the memory slot Push down on the memory module with firm and even pressure The retaining clips will snap into position as the module is correctly inserted 4 Put back the controller you removed in step 2 Align the controller with the chassis then gently push the controller all ...

Page 25: ...e controller The following table is the suggested installation combination for memory Table 3 2 The Suggested Installation Combination for Memory Pair 1 Pair 2 Total Memory Slot 1 Slot 3 Slot 2 Slot 4 4GB 4GB 8GB Default 4GB 4GB 4GB 4GB 16GB 8GB 8GB 16GB 8GB 8GB 8GB 8GB 32GB 16GB 16GB 32GB 16GB 16GB 16GB 16GB 64GB 32GB 32GB 64GB 32GB 32GB 32GB 32GB 128GB CAUTION To ensure the system stability you ...

Page 26: ...channel memory configuration 2 RAMs Supports two modules inserted into slot 1 and slot 3 or slot 2 and slot 4 as one pair of dual channel memory configuration 4 RAMs Supports four modules inserted into all the slots as two pairs of dual channel memory configuration INFORMATION 1 If you want to purchase the optional memory please contact your nearest local reseller or visit QSAN official website ht...

Page 27: ... CANNOT be hot plugged in the controller module TIP Please note that if you change the host card type on the controller the network setting may change depending on your system configuration 1 Shutdown your XCubeNAS and disconnect power network cable s or any other device cable that is attached to your system to prevent any possible damages 2 Remove the controller from the system chassis Loosen the...

Page 28: ...touching any irrelevant components to prevent damage 3 Remove the dummy host card bracket Loosen the screw s on the controller cage Remove the dummy host card bracket 4 Install the host card Align the host card to the slot then gently push all the way into the controller cage until you hear a click sound Make sure the host card connector is well connected to the controller module ...

Page 29: ...h the chassis then gently push the controller all the way to the back Push back and release lever then fasten the screws on the back of the XCubeNAS INFORMATION 1 If you want to purchase the optional adapter card please contact your nearest local reseller or visit QSAN official website https qsan com location 2 See the recommended adapter cards from the QSAN website https www qsan com en download ...

Page 30: ... secured rack or on a stable surface 1 Shutdown your XCubeNAS and disconnect power network cable s or any other device cable that is attached to your system to prevent any possible damages 2 Remove the fan module from XCubeNAS Press the lever of the fan module at the rear panel in the indicated direction Pull out the fan module from the XCubeNAS 3 Prepare a new fan module and push it back to the s...

Page 31: ... cord from the PSU to be replaced 2 Remove the PSU from XCubeNAS Push the lever of the PSU at the rear panel in the indicated direction Pull out the PSU from the XCubeNAS 3 Prepare a new PSU and push it back to the slot until you hear a click Please make sure that the direction of the PSU is correctly installed to prevent any potential damage caused by improper installation 3 6 Replace System Cont...

Page 32: ... controller from the system chassis Loosen the screws below the release lever on the back of the XCubeNAS Pull down both release lever at the same time then pull out the controller Use one hand to hold one end of the controller module the side with release levers and the other hand hold the bottom of the controller Pull out the controller module until it is free from the system chassis 3 Prepare a...

Page 33: ...d rail kit full extension and thin slide with tool less bracket AA612508 series please contact QSAN authorized reseller CAUTION The populated XCubeNAS system can be very heavy to avoid any potential injury or harm to installers or damage to the system we strongly recommend at least two certified operators or engineers perform the system installation 1 Pull the inner rail out and slide the intermed...

Page 34: ...32 Copyright 2018 QSAN Technology Inc All Rights Reserved 2 Install the inner member onto the chassis 3 Install the outer rail bracket assembly to the frame Repeat this step for the other side ...

Page 35: ...fully extended in locked position Ensure ball bearing retainer is located at the front of the middle member Insert chassis into the middle outer member When hitting the stop pull push release tab to unlock and retract chassis into rack Use M5x20 screws to fasten the chassis ear ...

Page 36: ... 3 8 Connect the System to the Host XN7024R has two on board 10GbE and one on board 1GbE LAN ports for host connections You can learn more about the path configuration in cabling for XN7024R by following images a One LAN connection b Multiple LAN connections ...

Page 37: ...one end of each power cord to the power ports located on the back of the XCubeNAS and the other end to a power outlet 2 Connect at least one LAN cable to one of the LAN ports and the other end to your switch router or hub 3 Press the power button to turn on your XCubeNAS Your XCubeNAS is now online and detectable from a network computer ...

Page 38: ... you purchase must equal to or be higher than the minimum requirement to ensure the system safety and reliability INFORMATION The Following are the operational conditions for XN7024R Temperature Operating temperature 0 to 40 C Shipping temperature 10 C to 50 C Operating Relative Humidity 20 to 80 non condensing Non Operating Relative Humidity 10 to 90 ...

Page 39: ...CubeNAS 2 Open a web browser on your computer connected to the same local area network as XCubeNAS and use either of the following methods on the browser a Use Web Finder find qsan com Please make sure the XCubeNAS has internet access ability before using the Web Finder b If your XCubeNAS cannot be connected to the internet please try downloading and installing XFinder application from the QSAN we...

Page 40: ...ts Reserved 3 Click Connect on the Web Finder or double click on your XCubeNAS on the XFinder the welcome page will be launched on your web browser 4 Click Quick Setup or Custom Setup to start the setup process and follow the onscreen instructions ...

Page 41: ... PC must be on the same local network 3 If you cannot find your XCubeNAS the default IP address for LAN 1 is 169 254 1 234 4 If you expanded your memory or add a network expansion card earlier on you can now check to make sure the system recognizes the new module You can check the status by following steps a Login to QSM as admin or a user belongs to the administrator s group b Find the memory sta...

Page 42: ...hutdown Logout QSM If you want to restart shutdown or log out QSM please follow the steps below 1 To restart or shutdown QSM please click on the QSAN logo on the top left corner then choose the option which you would like to proceed Click Yes button on the confirm window ...

Page 43: ...41 2 To log out QSM please click User Profile on the top right corner then choose Logout Click Yes button on the confirm window ...

Page 44: ...rear panel for 3 seconds a short beep sound for 1 second will be heard The administrator password and all the network settings will be reset the system configuration will result in Reset Admin password to the default value 1234 All networking set to DHCP All data service ports set to default setting All data service enable and set to default port VLAN will be terminated Vswitch will be deleted Por...

Page 45: ... set to default AntiVirus setting are deleted SQL settings are set to default Media Library index will be deleted After configs are deleted restart the XCubeNAS Log out QSAN Cloud Reset to default through QSM You can also reset network setting or all the setting through QSM 1 Please click Control Panel System Maintenance System Recovery Choose the option which you would like to proceed a Reset net...

Page 46: ...44 Copyright 2018 QSAN Technology Inc All Rights Reserved 2 Click the Reset Device button to proceed ...

Page 47: ...ear panel Please refer to the following content for definitions of LED behaviors Table 7 1 Descriptions of the System Controls and Indicators LEDs Number Description Definition 1 Enclosure Power Button LED Power Button Press the button one time to turn ON or OFF the system power Keep pressing for 4 seconds to force turn OFF the system power ...

Page 48: ...he host interface activity is on going Off no host interface activity Note This behaviour does not include 1G port s activity 4 Enclosure Status LED Indicate current health status of the system Amber 1 The storage folder pool has reached its full capacity 100 2 The storage folder pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive 5 One...

Page 49: ...ar panel Blue the system has been identified Off the system has not been identified 10 1G LAN Port Speed Left Amber 1000Mbps connection Green 100Mbps connection Activity Link Right Light OFF No connection Light ON Connected to the internet Light flashes when data is being accessed 11 10G LAN Port 10G dual port connector embedded 2 LEDs Left LED Right LED Left LED to indicate upper port Right LED t...

Page 50: ...tained OFF No link is detected or link fails HQ 10G4S2 10GbE via SFP Number Definition 1 Link Status LED Left Green flashes Asserted when the link is established and packets are being transmitted along with any receive activity Access OFF No link is detected or link fails 2 Speed LED Right Blue Asserted when a 10G link is established and maintained Amber Asserted when a 1G link is established and ...

Page 51: ...ity 100 2 The system pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive or hard disk failed 5 One of the pool is in degraded mode 6 Hardware self test error e g PSU failed abnormal voltage the temperature is at critical high low any cooling fan module failed or removed any pool failed Note If one event has triggered the beep sound the ...

Page 52: ...guration for XCubeNAS and enclosure units Please refer to the table below for a maximum number of expansion enclosures and disk drives prior to performing system deployment Table 9 1 XCubeNAS System and Expansion Enclosure Configuration Rules NAS Model Expansion Enclosures Max No of Expansion Units Max No of Disk Drives Max Raw Capacity HDD 14 TB SSD 2 TB XN7024R XD5312D 2U 12Bay 8 24 12x8 120 1 6...

Page 53: ...w the steps below to expand your storage space 1 Connect your XCubeNAS to one or more expansion unit s via the SAS port and SAS cable s The following images illustrate some examples of expansion types for your system a Single Path Expansion ...

Page 54: ...yright 2018 QSAN Technology Inc All Rights Reserved b Dual Path Expansion 2 After connected to the expansion units you can check the deployment topology on QSM Control Panel Storage app Overview Enclosure Map ...

Page 55: ...53 3 The status of each expansion unit will be shown on QSM Monitor app Hardware ...

Page 56: ... by step CAUTION We recommend that all maintenance is carried out by a certified technician Do not attempt to carry out any maintenance outside of those outlined in the following section of this guide System damage due to incorrect maintenance or FRU replacement can affect your product warranty If you are unsure of the problem related to your XCubeNAS system we strongly recommend you contact or ge...

Page 57: ... fan failed to function you can check the fan status on QSM Please go to Monitor app Hardware The System Health and Fan Speed will show Error if failed You can also check the status by clicking Dashboard on the top right corner on the desktop The System Status will also display Error and its message Fan No is not functioning ...

Page 58: ...Minute RPM value on QSM 10 2 Replace Power Supply Unit XCubeNAS comes with two redundant Power Supply Units PSU that can be hot swapped it when the PSU is not functioning If a PSU or its fan failed to function you can check the PSU status in two ways 1 On PSU the PSU LED will turn to color amber 2 In QSM Please go to Monitor app Hardware The PSU status will show Error if failed You can also check ...

Page 59: ...ncountered an issue and need to be replaced immediately To replace the malfunction PSU please refer to chapter 3 5 Replace Malfunctioning PSU After the new PSU is successfully installed the PSU status LED will be green and you can see the PSU status displaying Good on QSM ...

Page 60: ...Friday UTC 8 3 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 4 Via Email support qsan com Information to collect 1 Product name model or version and serial number 2 Firmware version 3 Error messages or screenshot images 4 Product specific reports and logs 5 Add on products or components installed 6 Third party products or components insta...

Page 61: ...meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback including the document title part number revision and publication date located on the front cover of the document ...

Page 62: ...ACCORDANCE WITH THE RESELLER S APPLICABLE RETURN POLICY General QSAN Technology Inc QSAN is willing to grant you User a license of software firmware and or other product sold manufactured or offered by QSAN the Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the ...

Page 63: ...ANY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE WORKMANLIKE EFFORT TITLE AND NON INFRINGEMENT ALL PRODUCTS ARE PROVIDE AS IS WITHOUT WARRANTY OF ANY KIND QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS ERRORS VIRUSES OR OTHER DEFECTS IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL CONSEQUENTIAL OR SIMILAR DAMAGES OR LIA...

Page 64: ...ves the right to renew the software or firmware anytime QSAN may assign its rights and obligations under this EULA to any third party without condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to...

Page 65: ...ernal connectors Enclosures LFF 2U12 LFF 3U16 LFF 4U24 SFF 2U26 No of Hard Drives 12 16 24 26 Hard Drive Interfaces 12Gb s 6Gb s 3 5 2 5 SAS NL SAS HDD 2 5 SAS SSD 3 5 SATA HDD 2 5 SATA SSD 2 5 SAS NL SAS HDD 2 5 SAS SATA SSD Dimension H x W x D mm 88 x 438 x 515 130 4 x 438 x 515 170 3 x 438 x 515 88 x 438 x 491 Power Supply 770W 850W 1 1 redundant 80 PLUS Platinum AC Input 100 127V 10A 50 60Hz 2...

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