QOLSYS IQ PANEL 2 Installation Manual Download

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SYSTEM TESTS

Neighbor Info

Use “Neighbor Info” to view which devices can “see” each other. The more
neighbors a device can see means more possible routes back to the controller.

QOLSYS CONFIDENTIAL AND PROPRIETARY

PAGE OF

Touch “View” next to
any device and a pop-
up will appear listing
it’s “Neighbor Nodes”

Z-WAVE TESTS

FIND IT

NEIGHBOR INFO

Z-WAVE TESTS

SYSTEM TESTS

Swipe down
for access

SETTINGS

ADVANCED SETTINGS

ENTER CODE (1111, 2222)

Summary of Contents for IQ PANEL 2

Page 1: ... IQ Panel 2 is a 7 touchscreen built with an Android operating system providing full security and smart home functionality in an easy to use interface INSTALLATION MANUAL Qolsys IQ Panel 2 Software Version 2 0 6 ...

Page 2: ...ed is not comprehensive but is specifically dedicated to those menus features and systems accessible solely to those with the proper installation code Features accessible to users and installers alike are outlined in the IQ Panel 2 User Guide The information contained is confidential and proprietary and is solely owned by Qolsys Inc Any reproduction modification or distribution without permission ...

Page 3: ...e provided with this Product In Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems CAN ULC S540 Warning For Canadian installations this Product and all sensors associated with it collectively the System should be tested once a week The test shall be performed also with primary DC power de energized For recommended smoke de...

Page 4: ...na The battery should NEVER be disconnected without following proper power down procedures page 120 Failure to comply may result in data corruption panel failure and a void of the manufacturer s warranty CAUTION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 4 57 Siren Security RF Radio Expansion Slot Barrel Jack Power Image Sensor Antenna Toggle Switch ...

Page 5: ...INSTALLING THE PANEL ...

Page 6: ...IMPORTANT Not properly routing the RF antenna in the wall will greatly reduce RF sensor range If there is a gap on the top because the panel did not completely close firmly pinch at all 4 snap tab locations to ensure proper closure You will hear a pop or snap sound when pinched QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 6 57 WALL MOUNT OPTION Connect your 5 0 5 5v DC Power supply to the barrel ja...

Page 7: ...ace the cover by inserting the top first then while making sure the cable passes under the opening firmly press down on the bottom until the cover snaps into place QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 7 57 TABLE STAND OPTION Insert your thumb or finger under the opening on the back cover and firmly pull up to remove 1 2 3 Insert table stand dowels into the 2 upper keyholes Slide the stand f...

Page 8: ...ons IMPORTANT IF USING CUSTOM LENGTH WIRE Use 18AWG wire no longer than 25ft to ensure sufficient power is received at the panel NOTES 5 0 5 5vDC IN GND SENSOR 1 GND SENSOR 2 GND EXT SIREN GND WARNING Use 5 0 5 5v Power Supply ONLY 4 7k 4 7k CLOSED LOOP CIRCUIT EXT SIREN Maximum Voltage 12vDC Maximum Current 300mA 5 0 5 5vDC IN BARREL JACK BARREL JACK FOR USE WITH SUPPLIED BARREL CONNECTOR CABLE O...

Page 9: ...STALLING A DAUGHTER CARD IMAGE SENSOR DAUGHTER CARD QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 9 57 Before powering on the panel install the Image Sensor Daughter Card if planning to use an Image Sensor ...

Page 10: ...ufficient power is received at the panel QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 10 57 Press and hold the power button on the right side of the panel for 3 seconds to power up POWERING THE PANEL Connect power supply WARNING Use 5 0 5 5v Power Supply ONLY If using the provided cable the striped wire is ...

Page 11: ...PROGRAMMING ...

Page 12: ...AGE OF 12 57 To access the Settings tray swipe down on the bar at the top of the screen The Settings tray has quick access to system battery wi fi bluetooth cellular status as well as volume control brightness and other quick settings Swipe down for access FIND IT ...

Page 13: ...eather Temperature Toggle between Farenheight and Celcius Status View the Current Status of security sensors Zone Name Status Open Close Active Idle Tamper Failure Battery and sensor History Also view Alarms and History for security sensors globally Z Wave Device Status View the Current Status of Z Wave devices Name Type Status Normal Failure and Battery Also view Alerts and History for Z Wave glo...

Page 14: ...oorbell Turns light on only after 7pm for 15 min when Doorbell is activated must have a sensor with the default quick name Doorbell added in the panel Activity Monitor Activity Monitor allows access to disarm sensors that are programmed as 24 hours zones such as Sensor Groups 8 9 25 A valid Master User or Guest code is required to control 24 hour activity sensors 2 options are provided Quick Acces...

Page 15: ...ced Settings Enter your dealer installer or master code The code used to enter Advanced Settings determines the level of access PROGRAMMING FIND IT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 15 57 Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ADVANCED SETTINGS INSTALLER MENU 1111 DEALER MENU 2222 ...

Page 16: ...to running this test Cell signal strength is only available after the test has been ran successfully To begin the test press Start and watch for the results on the screen QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 16 57 CONNECTING TO ALARM COM FIND IT CELLULAR TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 17: ...ks appear in a list Touch the desired network and use the keyboard to type the password if required QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 17 57 Enable Wi Fi if not already active Swipe down from the top menu bar and select settings CONNECTING TO WI FI FIND IT WI FI Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 18: ... the system can be properly downgraded Patch Tag A code corresponding to a specific software update on the server Automatic Upgrade Allow the panel to update it s software as new versions become available Note For UL cUL automatic upgrade is not allowed Automatic Background Check and Download Allows the panel to check for new software in the background and download it to local storage so that it c...

Page 19: ...vidual available card to start the test In some cases the test may take several minutes after which the panel will show a result of a Pass or Fail If the test results in Fail double check the daughter card connection reboot the panel and rerun the test again DAUGHTER CARD TEST PRIOR TO PROGRAMMING DEVICE FIND IT DAUGHTER CARDS TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTE...

Page 20: ...r Contact info is not previously filled out or pushed from Alarm com a pop up is generated when accessing the Installation icon requiring that dealer contact information to be entered This information is used to populate the Contact Us tab in the Message Center Note Company Name and Company Phone Number are required and must be filled out to continue with panel programming ...

Page 21: ...PROGRAMMING QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 21 57 Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 FIND IT INSTALLATION ...

Page 22: ...CONFIDENTIAL AND PROPRIETARY PAGE OF 22 57 DEVICES FIND IT DEVICES Z Wave Devices Unsupported icon only available through the Dealer Code Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 23: ... Security Sensors Add edit or delete up to 128 security RF or life safety devices This includes support for Image Sensors when Image Sensor Daughter Card is installed QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 23 57 SECURITY SENSORS FIND IT SECURITY SENSORS Note image sensors functionality has not been investigated by UL cUL This is a supplementary feature that does not interfere with mandatory l...

Page 24: ... HW2 for hardwired contacts Select OK to confirm 4 Configure sensor group name chime etc with smart filtering drop down lists 5 Select Add New to complete and move to the next sensor QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 24 57 NOTE The hardwire inputs on the panel can only be programmed as a Door Window Motion or Glass Break Sensor Type When enrolling an S Line sensor the panel will auto det...

Page 25: ...touch Done 3 Choose Sensor Type from list 8 Click Add New to save the information and complete the process 4 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 5 Choose Chime Type from list 6 Indicate Sensor Group from list 7 Indicate whether you want Voice Prompts on or off QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 25 57 Motion Family...

Page 26: ...e ONLY with Qolsys multi sensor smoke QS5110 840 GROUP NAME SUPERVISED SCENARIO 38 Water Sensor Y Triggers an alarm when sensor detects presence of water UL NOTE flood sensor functionality has not been evaluated by UL cUL Please note When selecting Water you will see two additional options under Sensor Sub Type For IQ TempH20 QS5500 PO1 the IQ Flood QS5516 840 select Multi Function 1 for all other...

Page 27: ...mediately when armed to both Stay and Away 17 Glass Break Away Only Y Arms and trips shock sensors immediately when armed only to Away Please note When selecting Shock you will see two additional options under Sensor Sub Type For IQ Shock select IQ Shock for all others select Other Shock 1 OFF SENSOR GROUPS SUBTYPES ...

Page 28: ...word etc Wi Fi Devices View and remove Wi fi devices associated with the panel as well as configure the Qolsys Access point WI FI DEVICES WI FI DEVICES FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES IQ Remote Devices Pair an IQ Remote Secondary Touchscreen to the panel whether it is connected to the customer s network or the panel s built in Acce...

Page 29: ...he IQ Remote This will find the panel on the network and connect to it 4 The remote device will pair to the panel and will show that it is active on the list You can then edit device name and sensor group ping or delete the device IQ Remote Devices Pair an IQ Remote Secondary Touchscreen to the panel via the customer s network or the panel s built in access point Note The IQ Remote will automatica...

Page 30: ... Wave device from the IQ Panel 2 s memory does not require you to have the device Remove All Devices Delete all Z Wave devices from the IQ Panel 2 s memory Z Wave Devices Add Edit Clear and Remove Z Wave Devices You can also View Edit associations as well as access Z Wave Settings Z Wave Settings Configure device limits and other Z Wave settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 30 57 Vi...

Page 31: ...Edit Device icon 5 Select Automation to enable simple light rules Night Turns light on at 7pm and off at 6am Evening Turns light on at 7pm and off at 11pm Front Door Turns light on for 15mins when Front Door opens must have a sensor with the default quick name Front Door added in the panel Doorbell Turns light on only after 7pm for 15 min when Doorbell is activated must have a sensor with the defa...

Page 32: ...ired Touch Clear Device Panel will start sending a Clear signal Press Pair or Learn button on device Note each Z Wave device is different and not all devices have a hard button to pair or learn Refer to your device s installation manual for specifics on pairing or learning Panel returns to Z Wave Device menu when complete QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 32 57 CLEAR DEVICE ...

Page 33: ...ve devices allowed on the IQ Panel 2 in all categories and to control other Z Wave settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 33 57 Z WAVE SETTINGS Z WAVE SETTINGS FIND IT DEVICES Z WAVE DEVICES Note This feature has not been evaluated by UL cUL This is a supplementary functionality that will not interfere with the minimum mandatory operation of the life safety and burglary protection of...

Page 34: ...CUSTOMIZATION PANEL SETTINGS ...

Page 35: ...ring power restore Loss of Supervisory Signals for Emergency Sensors 4 Select the length in hours 4 12 24 before reporting a loss of supervision on life safety devices NOTE For UL cUL the wireless supervision window for Emergency sensors Smoke Heat CO Detectors shall be set to 4h Loss of Supervisory Signals forZ Wave 4 Select the length in hours 4 24hrs before reporting a loss of supervision on Z ...

Page 36: ...n sending a tamper to auto learn a sensor enabling this will allow an open close of the sensor to trigger auto learn Panel Glass Break Detector Disabled Creates an independent zone that leverages the panel s built in microphones to act as a glass break detector This will fall into the zone order at the time you enable this feature Delete All Sensors Deletes all security sensors and Bluetooth devic...

Page 37: ...is information is used to troubleshoot bugs and diagnose panel problems The panel will upload any logs saved in it s memory Auto Upload Logs Disabled Automatically upload the system s log to the servers every 24 hours Log Level Debug Tell the panel how much information to record in log files No log output No information recorded Fatal Record fatal or severely problematic information only Error Rec...

Page 38: ...ich locations have triggered the alarm UL Note for UL cUL this feature is not allowed for Fire CO Burglar Alarm Fire Verification Disabled When enabled panel requires two fire events from smoke detector one detector twice or two detectors once each Severe Weather Siren Warning Enabled When enabled siren will sound when the panel receives a severe weather alert When disabled panel will use severe w...

Page 39: ...s all options Installer Code 1111 Code to access installer options only Duress Authentication Disabled Toggle whether or not to allow duress codes Secure Arming Disabled Require user code for arming panel Note this option shall be enabled for UL cUL Security and Arming Change arming settings entry and exit delays enable Duress Authentication and more QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 39 ...

Page 40: ... you are still home and changes arming to Stay mode Arm Stay No Delay Enabled Arm stay immediately with no countdown timer Auto Exit Time Extension Enabled Automatically extend countdown timer if delay door is opened during countdown process a second time Keyfob Instant Arming Enabled When enabled turns off exit delay if keyfob is used to arm the system Keyfob Alarm Disarm Disabled When enabled th...

Page 41: ...arm Alarm Photos Enabled When enabled the built in camera will take a single photograph during an alarm event Alarm Videos Enabled When an alarm is triggered the panel will record a video clip for 4 mins from it s built in 5mp panel camera Settings Photos Disabled Whenever Advanced Settings are accessed the panel will take and store a photo Allow Master Code to Access Image Settings Disabled Allow...

Page 42: ...N ADC Toggle rule on to enable ability to send panel camera images to ADC Note User must have Interactive Gold or an Image sensor package on their account Be sure to add a recipient so the photos have a destination otherwise you will not see the uploaded photos on your device s ...

Page 43: ... well as Master Reset and access to change Dealer Contact information N A Installer All Settings N A Master All user related features and Settings including connecting to Wi Fi User Management Sound App and Sensor customization On the date indicated when created optional User Arming Disarming On the date indicated when created optional Guest Arming Disarming On the date indicated when created opti...

Page 44: ...SYSTEM TESTS ...

Page 45: ...ver network counters neighbor info diagnostics advanced diagnostics System Tests There are many different tests you can perform to ensure the system is working properly Wi Fi Devices Test Held for future use QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 45 57 SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Sensor Test Shows actual dBm signal st...

Page 46: ...ter Cards Test Tests the integrity of the installed daughter cards Dual Path Test Verifies the Wi Fi path is connecting to Alarm com SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Panel Glass Break Test Test the panel s microphones to ensure proper sensitivity for built in Glass Break ...

Page 47: ... page of each sensor paired to the panel along with the average dBm level the last event s dBm level and how many packets were received from the sensor Select the graph icon to the right of each sensor to view an individual sensor s graphed signal strength in real time ADVANCED SENSOR TEST FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Refer to page 85 f...

Page 48: ...F failures could occur This line dynamically adjusts to 12 dBm above the ambient RF noise floor in the environment The RED line represents a dBm level where signal strength is Critical and RF failures are likely This line dynamically adjusts to 6 dBm above the ambient RF noise floor in the environment TROUBLESHOOTING If a sensor falls below the yellow line try changing it s orientation vertical ho...

Page 49: ...t fails relocate device change batteries and or rediscover network To perform a Z Wave Test touch the Run button A successful test will result in a Pass and a time stamp QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 49 57 Z WAVE TESTS FIND IT Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Z WAVE TEST ...

Page 50: ...h leading back to the panel Note If a test fails relocate device change batteries and or rediscover network Select a single device or all and then select Rediscover A result including a time stamp will appear under Status QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 50 57 Z WAVE TESTS FIND IT REDISCOVER NETWORK Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 11...

Page 51: ... see means more possible routes back to the controller QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 51 57 Touch View next to any device and a pop up will appear listing it s Neighbor Nodes Z WAVE TESTS FIND IT NEIGHBOR INFO Z WAVE TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 52: ...TS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 View the network s or an individual device s last known working route Use the Key chart to decipher which devices are repeating nodes have a strong or weaker signal or perhaps need to be moved to another location QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 52 57 ...

Page 53: ...r Settings to access this test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 53 57 Testing Select Run to begin test Circle will turn YELLOW when a successful clap test has been detected and Microphones are listening Circle will turn GREEN when the panel hears the proper glass break frequency being detected PANEL GLASS BREAK TEST FIND IT PANEL GLASS BREAK TEST SYSTEM TESTS Swipe down for access SETTI...

Page 54: ...ripped using a glass break simulator Once tripped an alarm will be sent to the central station Follow the on screen instructions to ensure a proper test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 54 57 PANEL GLASS BREAK TEST FIND IT PANEL GLASS BREAK TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ...

Page 55: ...quirements Wall mounted Power supply connected Panel Glass Break detection enabled Armed Away Detection Area 90 Line of sight No obstacles 3ft Minimum from the panel up to 15ft max Glass Requirements Tempered Glass 1 8 t0 1 4 Plated Glass 1 8 to 1 4 Insulated Glass 1 8 to 1 4 Window must be framed Minimum Dimensions 12 by 12 ...

Page 56: ... Note The IQ Panel 2 must be connected to a wi fi network to enable Dual Path When enabled dual path connectivity allows the IQ Panel 2 to use both cellular and Wi Fi radios for signals and communication simultaneously DUAL PATH TEST FIND IT DUAL PATH TEST IQ Panel 2 is compatible with the following UL ULC listed monitoring station receivers SG System I II III IV 5 NOTE Wi Fi is for supplemental u...

Page 57: ...Conforms to UL Std S985 1023 1635 Certified to ULC Sub C1023 ULC Std S545 Qolsys Inc proprietary Reproduction without permission is not permitted ...

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