QNAP TDS-h2489FU User Manual Download Page 2

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Contents

About This Guide........................................................................................................................................................3

Audience..................................................................................................................................................................... 3

Document Conventions.............................................................................................................................................3

2. Product Overview

About the TDS-h2489FU............................................................................................................................................4

Hardware Specifications............................................................................................................................................4

Package Contents...................................................................................................................................................... 7

Components............................................................................................................................................................... 8

Front Panel.............................................................................................................................................................8

Front Panel LEDs................................................................................................................................................... 8

Front Panel OLED Display...................................................................................................................................10

Rear Panel............................................................................................................................................................ 11

System Board.......................................................................................................................................................12

Drive Numbering.................................................................................................................................................13

Safety Information...................................................................................................................................................14

Installation Requirements...................................................................................................................................... 15

Setting Up the NAS.................................................................................................................................................. 15

3. Installation and Configuration

Hardware Installation..............................................................................................................................................17

Drive Installation.................................................................................................................................................17

Replacing Memory Modules.............................................................................................................................. 22

Replacing Expansion Cards................................................................................................................................26

Hot-Swapping Redundant Power Supply Units...............................................................................................30

Expansion Unit Installation................................................................................................................................32

QuTS hero Installation............................................................................................................................................ 36

Installing QuTS hero Using Qfinder Pro...........................................................................................................37

Installing QuTS hero Using the Cloud Key....................................................................................................... 38

4. Basic Operations

Power Button........................................................................................................................................................... 42

Reset Button.............................................................................................................................................................42

LEDs...........................................................................................................................................................................43

Audio Alert................................................................................................................................................................45

5. NAS Migration

NAS Migration Requirements.................................................................................................................................47

Status and Setting Changes After NAS Migration................................................................................................47

Migrating a NAS....................................................................................................................................................... 48

6. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS.................................................................................. 49

Hot-swapping Failed Drives....................................................................................................................................49

Recovering Unintentionally Removed Healthy Drives........................................................................................ 50

Support and Other Resources................................................................................................................................50

7. Glossary

Cloud Key.................................................................................................................................................................. 51

TDS-h2489FU User Guide

Summary of Contents for TDS-h2489FU

Page 1: ...TDS h2489FU User Guide Document Version 1 17 02 2022 ...

Page 2: ... Modules 22 Replacing Expansion Cards 26 Hot Swapping Redundant Power Supply Units 30 Expansion Unit Installation 32 QuTS hero Installation 36 Installing QuTS hero Using Qfinder Pro 37 Installing QuTS hero Using the Cloud Key 38 4 Basic Operations Power Button 42 Reset Button 42 LEDs 43 Audio Alert 45 5 NAS Migration NAS Migration Requirements 47 Status and Setting Changes After NAS Migration 47 M...

Page 3: ...d 51 myQNAPcloud Link 51 Qfinder Pro 51 QuTS hero 51 8 Notices Limited Warranty 52 Disclaimer 52 GNU Public License 52 CE Notice 60 UKCA Notice 60 FCC Notice 60 VCCI Notice 61 BSMI Notice 61 SJ T 11364 2006 61 2 ...

Page 4: ... the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings provi...

Page 5: ... you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Ordering P N...

Page 6: ...tant Use only QNAP memory modules to maintain system performance and stability For NAS devices with more than one memory slot use QNAP modules with identical specifications Using unsupported modules may degrade performance cause errors or prevent the operating system from starting Note This device supports ECC memory modules Maximum memory 2 TB 32 x 64 GB Flash memory 5 GB dual boot OS protection ...

Page 7: ... 2 SSD form factor 2280 SSD cache acceleration support 2 5 inch drive bays 1 to 24 Hot swapping The device supports hot swapping drives except for the following M 2 SSDs Network 2 5 Gigabit network interface 4 x 2 5 GbE RJ45 Note These ports provide 2 5 Gbps 1 Gbps 100 Mbps and 10 Mbps network connection speeds 25 Gigabit Ethernet ports 2 x 25 GbE SFP28 SmartNIC via a pre installed dual port 25GbE...

Page 8: ...e For details go to https www qnap com go product rail kit Power supply unit 2 x 1200W 100 240V AC 50 60Hz System battery CR2032 lithium battery 3V 225 mAh Sound level 56 4 dB A 56 4 dB A 56 4 dB A Note The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System 6 x 60 mm 12V DC f...

Page 9: ...nel 2 Drive status LED 4 Front panel LEDs Front Panel LEDs The front panel LEDs indicate system status and related information when the NAS is powered on The following LED information applies only when the drive is correctly installed and when the NAS is connected to the network For details on the location of the LEDs see Front Panel TDS h2489FU User Guide Product Overview 8 ...

Page 10: ... LED LED Status Description System power Blue The device is powered on Flashes blue Errors or warnings are detected e g fan error one or more power supply units are not detected Off The power supply unit is disconnected TDS h2489FU User Guide Product Overview 9 ...

Page 11: ...k volume is about to reach its full capacity The system fan is not functioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member ...

Page 12: ...vice name 3 Power status 6 IP address Rear Panel No Component No Component 1 Power supply unit 2 7 PCIe slot 1 PCIe 4 0 x16 2 2 5 Gigabit Ethernet ports RJ45 8 Power supply unit 1 3 2 5 Gigabit Ethernet ports RJ45 9 USB 3 2 Gen 1 Type A ports TDS h2489FU User Guide Product Overview 11 ...

Page 13: ...x8 Note This slot is preinstalled with a 25 GbE SFP28 network card 21 Memory slot 16 Channel N DIMM 1 4 PCIe slot 1 PCIe 4 0 x16 22 Memory slot 15 Channel N DIMM 2 5 Memory slot 32 Channel F DIMM 1 23 Memory slot 14 Channel M DIMM 1 6 Memory slot 31 Channel F DIMM 2 24 Memory slot 13 Channel M DIMM 2 7 Memory slot 30 Channel E DIMM 1 25 Memory slot 12 Channel P DIMM 1 8 Memory slot 29 Channel E DI...

Page 14: ... slot 3 Channel I DIMM 1 17 Memory slot 20 Channel A DIMM 2 35 Memory slot 2 Channel J DIMM 2 18 Memory slot 19 Channel A DIMM 1 36 Memory slot 1 Channel J DIMM 1 Drive Numbering Drive Label Drive Type Compatible Drives 1 to 16 2 5 inch U 2 PCIe Gen 4 NVMe 2 5 inch U 2 PCIe Gen 3 NVMe solid state drives 2 5 inch U 2 PCIe Gen 4 NVMe solid state drives 17 to 24 2 5 inch U 2 PCIe Gen 4 NVMe and 2 5 i...

Page 15: ... injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords from the device before installing or replacing system componen...

Page 16: ...quirements and information carefully before setting up the NAS or installing NAS components 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see the following topics Installing 2 5 inch Solid State Drives on 2 5 inch Trays Installing M 2 Solid State Drives For the list of compatible drive models go to h...

Page 17: ...For details see QuTS hero Installation 9 Log on to QuTS hero TDS h2489FU User Guide Product Overview 16 ...

Page 18: ... support SATA 6 Gbps Installing 2 5 inch Solid State Drives on 2 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power of...

Page 19: ... Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay TDS h2489FU User Guide Installation and Configuration 18 ...

Page 20: ...deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Note QNAP recommends installing heatsinks on the M 2 SSD controllers to enhance cooling efficiency and to ensure co...

Page 21: ...sconnect all cables and external attachments 4 Remove the storage controller a Loosen the screws b Pull the controller out of the chassis 5 Install a heatsink on the M 2 SSD a Locate the controller on the M 2 SSD Note The controller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer TDS h2489FU User Guide Instal...

Page 22: ... a Remove the screw b Insert the M 2 SSD into the slot c Attach the screw 7 Attach the case cover a Push the storage controller into the chassis b Tighten the screws TDS h2489FU User Guide Installation and Configuration 21 ...

Page 23: ...nt QNAP recommends installing modules in pairs to run dual channel mode Ensure that all modules are identical Install the groups in sequence and follow the assigned slots for each group For details on slot order see System Board Configurations Slot Number 2 CPU 2 DIMMs Slots 3 and 19 2 CPU 4 DIMMs Slots 3 16 19 and 32 2 CPU 8 DIMMs Slots 3 7 12 16 19 23 28 and 32 2 CPU 16 DIMMs Slots 1 3 5 7 10 12...

Page 24: ...isconnect all cables and external attachments 4 Remove the storage controller a Loosen the screws b Pull the controller out of the chassis 5 Remove an existing module a Push the retention clips outward simultaneously to release the module b Verify that the module has tilted upward and is completely released from the slot TDS h2489FU User Guide Installation and Configuration 23 ...

Page 25: ...module by the edges d Carefully slide the module out of the slot Warning Do not touch the internal components particularly the metal connectors Do not bend the module 6 Install a new module a Align the notch with the ridge in the slot b Insert the module into the slot TDS h2489FU User Guide Installation and Configuration 24 ...

Page 26: ...ted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover a Push the storage controller into the chassis b Tighten the screws TDS h2489FU User Guide Installation and Configuration 25 ...

Page 27: ...s necessary to fit the TDS h2489FU series Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts ...

Page 28: ... outlet 3 Disconnect all cables and external attachments 4 Remove the storage controller a Loosen the screws b Pull the controller out of the chassis 5 Remove the PCIe cover a Remove the screw that secures the cover to the bracket b Pull the cover away from the slot TDS h2489FU User Guide Installation and Configuration 27 ...

Page 29: ...et to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws TDS h2489FU User Guide Installation and Configuration 28 ...

Page 30: ...ve 7 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw 8 Attach the case cover a Push the storage controller into the chassis TDS h2489FU User Guide Installation and Configuration 29 ...

Page 31: ...off the storage controller 2 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing Warning The NAS may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords before installing or replacing system components TDS h2489FU User Guide Installation and Configuration 30 ...

Page 32: ...r cord to the PSU and the electrical outlet 6 Power on the storage controller 7 Enable alerts for PSU failures a Log on to QuTS hero as administrator b Go to Control Panel System Hardware General c Select Enable Redundant Power Supply Mode d Click Apply TDS h2489FU User Guide Installation and Configuration 31 ...

Page 33: ...644 cable RAIL B02 TL R1220Sep RP Uses a SAS 12 Gbps SFF 8644 interface Supports SAS SATA HDD SSD One of the following storage expansion cards QXP 820S B3408 QXP 1620S B3616W mini SAS SFF 8644 cable RAIL B02 TL D400S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 connector cable QXP 400eS A1164 host bus adapter TL D800S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA ...

Page 34: ...SB 3 2 Gen 1 Type A to Type C cable RAIL B02 TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SSD USB 3 2 Gen 2 Type A to Type C cable TL R1200C RP Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SSD USB 3 2 Gen 2 Type A to Type C cable RAIL B02 Connecting SAS Expansion Units To connect the device to SAS expansion units a storage expansion card must be installed in the devi...

Page 35: ...FU to SATA JBOD expansion units a host bus adapter must be installed on the NAS For required accessories details see Expansion Unit Installation 1 Power off the NAS 2 Install a host bus adapter on the PCIe slot Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device Third party host bus adapters are not compatible with QNAP JBOD enclosures For de...

Page 36: ...ify that the expansion units are listed Connecting USB Expansion Units To connect the TDS h2489FU to USB expansion units USB Type A to USB Type C cables or USB Type C to USB Type C cables are required For required accessories details see Expansion Unit Installation 1 Connect the expansion unit to the NAS a Connect the USB cable to the USB Type C port on the expansion unit b Connect the USB cable t...

Page 37: ...TS hero operating system You can install QuTS hero using any of the following methods Method Description Requirements Qfinder Pro installation Recommended If the NAS is connected to your local area network you can do the following Locate the NAS using Qfinder Pro Complete the steps in the Smart Installation Guide wizard For details see Installing QuTS hero Using Qfinder Pro Computer Network cable ...

Page 38: ... a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the NAS in the list and then double click the name or IP address The Smart Installation Guide opens in the default web browser 5 Click Start Smart Installation Guide The Install Firmware window appears 6 Install firmware using any of the following methods Installati...

Page 39: ...Select the types of devices that you will use to access shared folders on the NAS 14 Click Next 15 Review the settings 16 Click Apply A confirmation message appears Warning Clicking Yes deletes all data on the drive before installing QuTS hero 17 Click Yes The QuTS hero installation progress bar appears QuTS hero is installed Note It may take a couple of minutes to complete QuTS hero installation ...

Page 40: ...ity purposes the myQNAPCloud Link remote connection service will be disabled on your NAS after initialization You can enable it by connecting to QuTS hero through LAN and then installing myQNAPCloud Link 7 Click Next The Smart Installation Guide opens in the default web browser 8 Perform any of the following actions To check for the latest available version click Start The wizard downloads the lat...

Page 41: ...recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 14 Click Next The Configure the network settings screen appears 15 Select Obtain an IP address automatically DHCP 16 Click Next The Cross platform file transfer service screen appears 17 Select the types of devices that you will use to access shared folders on the NAS 18 Click Next 19 ...

Page 42: ...TDS h2489FU User Guide Installation and Configuration 41 ...

Page 43: ... 4 seconds The device powers off Important Use this method only when the device is unresponsive Reset Button Important The default admin account is automatically enabled after the system reset To protect your device from brute force attacks QNAP recommends disabling the default admin account after a system reset To disable the account change the default admin password log out of QTS and then log i...

Page 44: ... If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds Press and hold the button for 10 seconds The default factory settings are restored To retrieve old data after a...

Page 45: ...oning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Green The device is ready Flashes...

Page 46: ...tivity LAN Yellow A network connection has been established Flashes yellow The device is being accessed from the network Off There is no network connection Expansion Orange An expansion unit is connected Off No expansion unit has been detected Audio Alert Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up When the reset button is pressed for 3 seconds the NAS resets con...

Page 47: ...capacity A storage pool status error occurred The disk volume is about to reach its full capacity The shared folder is about to reach its full capacity The drives are in degraded mode The drive is rebuilding A volume status error occurred 3 every 5 minutes A power error occurred The system fan is not functioning The fan module has been removed Long and short beeps 1 long and 2 short beeps The JBOD...

Page 48: ...cient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration see How to Migrate Data and Folder Permissions between QTS and QuTS hero with HBS3 Status and Setting Changes After NAS Migration The status of NAS data and settings varies after migration Data and Settings After NAS Migration Registered myQNAPcloud name Y...

Page 49: ... Some multimedia features are disabled by default Migrating a NAS Important Before performing NAS migration ensure that you understand all requirements and possible changes after migration For details see the following topics NAS Migration Requirements Status and Setting Changes After NAS Migration 1 Power off the source NAS and the destination NAS 2 Remove the drives Important QNAP recommends fol...

Page 50: ...RAID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail Triple Mirror Multiple of 3 For example 3 6 9 12 disks and so forth One or two member drives fail RAID TP 5 One two or three member drives fail 1 Log on to QuTS hero 2 Go to Main Menu Storage Snapsho...

Page 51: ...D 10 No 4 Must be an even number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Triple Mirror Yes Multiple of 3 For example 3 6 9 12 disks and so forth 2 RAID TP Yes 5 3 Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List http...

Page 52: ... myQNAPcloud Link myQNAPcloud Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system TDS h2489FU User Guide Glossary 51 ...

Page 53: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Page 54: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Page 55: ...he work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License...

Page 56: ...ure extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not caus...

Page 57: ...fication has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under thi...

Page 58: ...g where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically termina...

Page 59: ...ragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent lice...

Page 60: ...ater version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which futur...

Page 61: ... two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference...

Page 62: ...対策を講ずるよう要求されることがあります VCCI A BSMI Notice 警告使用者這是甲類的資訊產品在居住的環境中使用時可能會造成射頻干擾在這種情況下使用者會被要求採取某些適當的對策 SJ T 11364 2006 本产品符合中国 RoHS 标准以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求本产品上会附有环境友好使用期限的标签此期限是估算这些物质不会有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 ...

Page 63: ...Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TDS h2489FU User Guide Notices 62 ...

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