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Clearing Paper
Jams

6-5

Troubleshooting

Duplex Unit Paper Jams

A paper jam can occur in the duplex unit at any one of the following
locations:

Duplex unit

Duplex unit return path

Under the manual feed plate

If the message:

PAPER JAM DUPLEXER

displays, there is probably a paper jam in one of these three areas.

If your printer has a sorter, use the following procedure to check for
any paper jammed in the duplex unit.

&DXWLRQ

'RQRWRSHQWKHGXSOH[XQLWFRYHURUWKHVRUWHUIODSZKLOHWKHSULQWHU

LVSURFHVVLQJRUSULQWLQJDSDJH

Grasp the handle on the duplex unit cover, and pull down the
cover.

1RWH7KHGXSOH[XQLWFRYHUVGLIIHURQWKHELQDQGELQVRUWHUV

:$51,1*

:KHQUHPRYLQJMDPPHGSDSHUIURPWKHGXSOH[XQLWEHFDUHIXO

7KHPHWDOVHFWLRQLVKRW

2SHQ'XSOH[&RYHURQD%LQ6RUWHU

Summary of Contents for QMS 4525

Page 1: ...QMS 4525 Print System User s Guide 1800265 001D...

Page 2: ...le Computer Inc Centronics Centronics Data Computer Corporation Dataproducts Dataproducts Corporation DEC DECnet LN03 and VMS Digital Equipment Corporation PhoneNET Farallon Computing Inc FrameMaker F...

Page 3: ...1 Introduction About This Manual 1 2 Contents 1 2 Typographic Conventions 1 4 About the Documentation 1 5 2 About the Printer Introduction 2 2 Printer Features 2 3 Controlling and Configuring the Prin...

Page 4: ...ut Buffers 2 27 Context Switching 2 30 Spooling Overflow 2 30 3 Print Media Introduction 3 2 Media Sizes and Imageable Areas 3 3 About Paper 3 4 Paper Weight and Type 3 4 Paper Storage 3 4 Automatic P...

Page 5: ...rocedure 5 8 Side Output Bin 5 10 Selecting a Language or Emulation 5 10 Selecting the Default Language or Emulation 5 11 Using ESP 5 11 Using QMS DOC 5 11 Using VMS Commands 5 11 Using UNIX Commands...

Page 6: ...ting Labels 5 24 Canceling a Print Job 5 24 Using the Control Panel 5 25 Using a Console 5 25 Printing Special Pages 5 25 Start up Page 5 25 Printer Status Page 5 26 Printing Header and Trailer Pages...

Page 7: ...t Print 6 26 Preventing Inaccurate Bin Level Readings 6 26 Print Image Problems 6 26 A QMS Customer Support Sources of Support A 2 Your QMS Vendor A 2 Your Application Vendor A 2 Q FAX A 2 The QMS Cor...

Page 8: ...ntilation B 7 Room Volume B 7 Acoustic Noise Emission B 7 Hard Disks B 8 Print Media Specifications B 8 Supported Print Media B 8 Print Media Sizes and Imageable Areas B 9 Consumables B 10 Toner B 10...

Page 9: ...Contents vii Glossary Index...

Page 10: ...QMS 4525 Print System User s Guide viii...

Page 11: ...1 Introduction In This Chapter Overview of the manual Typographic conventions About the documentation Printer introduction...

Page 12: ...th the application PS Executive Series Utilities and QMS Document Option Commands and describes the QMS Crown multitasking operating system Chapter 3 Print Media Discusses print media supported media...

Page 13: ...ppendix A QMS Customer Support Provides world wide product sales and support telephone num bers and describes how to communicate with QMS through the QMS Bulletin Board CompuServe the Internet and Q F...

Page 14: ...DV GHVFULEHG LQ WKH PDQXDO 781 LWWH KDOWHQ 6LH VLFK H DNW DQ GLH LP DQGEXFK EHVFKULHEHQH 9RUJHKHQVZHLVH GD VRQVW 9HUOHW XQJVJHIDKU EHVWHKHQ N QQWH Mixed Case Courier Text you type and messages and in...

Page 15: ...e a console to configure the printer The QMS 4525 supports one local RS 232C console and up to eight remote consoles through Telnet or DEC net using PS Executive Series Utilities for VMS QMS Crown Tec...

Page 16: ...on the QMS imPRESS programming language Only users of the imPRESS language need this information 1RWH 7KLV PDQXDO LV SURYLGHG RQ GLVN LQ HQFDSVXODWHG 3RVW6FULSW 36 IRUP 5HIHU WR WKH 5 0 ILOH IRU LQIR...

Page 17: ...2 About the Printer In This Chapter Printer features Controlling and configuring the printer QMS Document Option Commands Crown Multitasking...

Page 18: ...ce with most mainframes and minicomputers plus any IBM PC or compatible and any Macin tosh The printer comes in one of three configurations 20 bin sorter 40 bin sorter or stacker stapler The sorter un...

Page 19: ...tScript language over the last few years and provides new features and functionality that expand the language s capabilities and improve overall performance New Post Script level 2 features include im...

Page 20: ...ded by accounting Instead such information can be extracted from the accounting file The accounting is performed by the printer rather than a host and the extracted information can be uploaded to any...

Page 21: ...e PCL 5 fonts Envelope printing is not supported Bitmap and scalable font cartridges are not supported per se However the QMS 4525 incorporates the typefaces supplied by the majority of HP bitmap font...

Page 22: ...supports the imPRESS page description lan guage including the following features ISO 4 United Kingdom Math 8 ISO 6 ASCII Microsoft Publishing ISO 10 Swedish PC 8 ISO 11 Swedish PC 9 Danish Norwegian...

Page 23: ...maps only See the QMS Crown Technical Reference Manual for a complete explanation of this emulation and its com mands Full support for portrait landscape inverse portrait and inverse landscape printin...

Page 24: ...ektronix 4014 emulation Software Loadable System Upgrades Software upgrades for your QMS 4525 Print System are user install able This makes it easier for you to keep up with the latest software change...

Page 25: ...of 300 dots per inch dpi letter A4 output using an R3000 RISC based processor 32 MB of Resident RAM Your printer comes standard with 32 MB of resident RAM Random Access Memory Large data intensive fil...

Page 26: ...switching Internal Hard Disk Support Your printer comes standard with an internal 344 MB hard disk and a 1 44 MB floppy disk drive MS DOS compatible Disk Caching Your printer provides a high speed 18...

Page 27: ...dual stack Novell NetWare and TCP IP for Ethernet Novell NetWare and TCP IP for Token Ring and IBM 3270A and 5250 for Coax and Twinax See your QMS vendor for a list of avail able protocols Also a kit...

Page 28: ...ware Host Software permits easy integration into UNIX host environ ments Controlling and Configuring the Printer There are three ways to configure and control the printer Control panel Local and remot...

Page 29: ...looks like Control Panel Keys These are the keys that are functional when the printer is on line Symbol Key Name Function Continue Continues the current print job after a paper jam or engine error is...

Page 30: ...en on line and off line The two lights above the key indicate the current status Cancel Cancels all jobs that are currently being processed or printed or sends an end of job indicator to a print job w...

Page 31: ...when you are entering data in the configuration menus If a menu displays pressing this key enters that menu Clear Clears input data from the display at the current cursor position Back Enters the Con...

Page 32: ...rdinal character Left Moves the cursor left one character position Use this key and the Right key when entering a string in response to a configuration question Right Moves the cursor right one charac...

Page 33: ...through numeric values 0 9 followed by punctuation keys and symbols for example when you are entering data Multi Value Intended to be used only by the QMS Service Engineer and is not described in thi...

Page 34: ...the Next and Previous keys to display the item you want in the second field and press the Enter key If the selected item is another menu the menu name and the first item in the menu display If the se...

Page 35: ...2C console port on the printer and multiple remote consoles via TCP IP Telnet Remote consoles behave simi larly to the local console and control panel as far as the information displayed and available...

Page 36: ...of the console commands is available Only one console session may be in admin mode at a time The console prompt indicates if the console is in admin mode user mode or if the system is off line Refer...

Page 37: ...your printer emulation See the System Administrator s Guide and the QMS Crown Document Option Commands manual for more information 1RWH 8SGDWHG QIRUPDWLRQ RQ 2 FRPPDQGV WKDW KDV QRW HW EHHQ LQFOXGHG L...

Page 38: ...e pagerange Scale logical page IncludeFeature pagescaling Select emulation IncludeFeature emulation Select number of copies IncludeFeature numcopies Select orientation IncludeFeature orientation Selec...

Page 39: ...lation Function Command Font selection IncludeFeature font Point size IncludeFeature pointsize Character map IncludeFeature map Line numbering IncludeFeature number Tab spacing IncludeFeature tabs Lin...

Page 40: ...ey can begin processing the next page or an entirely new print job QMS Crown architecture on the other hand employs a multitasking scheme that allows the printer to accept and process subsequent pages...

Page 41: ...of the printer offloads print processing tasks from the host CPU and speeds up the network by quickly transferring jobs from the host into input buffers for processing at the earliest possible time Th...

Page 42: ...n a sequential process into a parallel operation where several processes compiling rasterizing and printing work indepen dently In other words the compiler changes the page description into intermedia...

Page 43: ...matically designate a hot port only one port at a time actively receives information Your QMS 4525 printer is unique because SIO allows all of its interface ports LocalTalk parallel serial and both o...

Page 44: ...the input buffers into intermediate compressed blocks until the data is needed for printing These com pressed blocks of data are designed to be processed rapidly by the printer and many more can be s...

Page 45: ...s printing of complex Post Script jobs and increases the number of fonts that can be downloaded to VM Allocation of memory to this client should be increased only when the printer experiences VM error...

Page 46: ...witching allows Crown printers when memory limitations permit to preserve the state of an emulation including downloaded fonts forms logos macros overlays and other data when you switch from one print...

Page 47: ...Crown Multitasking 2 31 About the Printer...

Page 48: ...3 Print Media In This Chapter Print media Supported sizes and imageable areas About paper Configuring the paper bins Manual feed...

Page 49: ...ice later in this section that the input bins handle only paper in specific sizes and recommended weights Only paper can be fed automatically Refer to chapter 5 the Feeding Paper section for complete...

Page 50: ...1RWH I D UHTXHVWHG SDSHU VL H LV QRW LQVWDOOHG LQ WKH SULQWHU WKHQ RX DUH SURPSWHG YLD WKH FRQVROH RU FRQWURO SDQHO WR LQVWDOO WKH FRUUHFW SDSHU About Paper The quality of your print job depends in l...

Page 51: ...for specific applica tions Bond papers often used for stationery generally have a water mark and often use cotton rather than wood fiber Colored paper may also be used but avoid using paper with a co...

Page 52: ...ach paper input bin can be config ured to accommodate one of the two paper sizes Printer Paper Size Configuration The possible combinations of paper sizes the printer can be config ured for are Letter...

Page 53: ...rint on any of the following Refer to appendix B Technical Specifications for information on this special media Documents are printed only to the side output bin which has a capacity of approximately...

Page 54: ...rafting film Drafting paper Preprinted paper quick drying and heat proof ink 53 lb 200 g m2 paper 1RWH 2Q OE J P SDSHU IXVLQJ LV VOLJKWO UHGXFHG Unsupported Media Types The following media is not supp...

Page 55: ...4 Daily Operations In This Chapter Turning the printer on off Dew prevention Loading paper Refilling toner Adjusting paper size switch Using the stapler Refilling staples Emptying output bins...

Page 56: ...utput bins Turning the Printer On Use the following procedure to turn the printer on 1 Locate the power switch on the right hand side of the printer 2 Press it to the position The printer diagnostics...

Page 57: ...l panel message window IDLE 1RWH RX FDQ SUHVV WKH LQH NH DW DQ WLPH HYHQ ZKHQ WKH SULQWHU LV SURFHVVLQJ D MRE LQ ZKLFK FDVH WKH PHVVDJHV 1 ACTIVE JOB INPUT IDLE PRINTING IDLE GLVSOD DQG WKH SULQWHU JR...

Page 58: ...load paper in one or both input bins 1 When the print job requests paper which is not physically in either of the input bins this message displays LOAD UPPER TRAY XXX PAPER 2 When the paper in one of...

Page 59: ...arrows on the wrapper They show which side of the paper should be on the bottom when it is installed in the input bin s 2 Unwrap the paper pull the stack out and then with one hand at each end of the...

Page 60: ...e top and bot tom sheets 2 DXWLRQ KHQ ORDGLQJ SDSHU EH VXUH WR GLVFDUG WKH WRS DQG ERWWRP VKHHWV IURP HYHU UHDP 5HVLGXDO JOXH RQ WKHVH VKHHWV FDQ FDXVH SDSHU MDPV DQG LPDJH GHJUDGDWLRQ RYHU WLPH 6 Ope...

Page 61: ...IL HG SDUWV RI WKH SDSHU FRPSDUWPHQW NHHS RXU KDQGV RXW RI WKH SDSHU FRPSDUWPHQW ZKLOH WKH ELQV DUH PRYLQJ 781 8P HLQ LQNOHPPHQ XQG GDPLW YHUEXQGHQH 9HUOHW XQJHQ KUHU DQG X YHUPHLGHQ ELWWH QLHPDOV ZL...

Page 62: ...you are loading paper in the upper bin ensure that the paper weight adjustment switch set ting matches the weight of the new paper Usually paper weight is listed on the paper wrap per The switch must...

Page 63: ...Continue the printer continues to print after the warning mes sage begins to display If the option is set to Stop the printer stops printing and waits for the toner bin to be refilled 2 DXWLRQ R QRW D...

Page 64: ...refill toner 1 Open the left front door of the printer to gain access to the developing unit 2 Unlock the develop ing unit by pulling the green handle toward you and then turning it 180 coun terclock...

Page 65: ...e underside of the lid be careful where you place it 5 Before opening each bottle shake it to loosen the toner in the bottom 6 Carefully pour the contents of each bottle into the toner bin moving the...

Page 66: ...ack into its home position 8 Pull the green handle toward you then turn it 180 clockwise until the tab seats into the square hole in the metal handle of the developing unit 9 Close the front door Left...

Page 67: ...ed in the upper or stacker output bins The entire job can be held in the batch tray The batch tray has a maximum capacity of 35 sheets but the actual capacity is deter mined by the Bin Capacities opti...

Page 68: ...ner of the cover Lift the cover to the open position 2 Gently press down on the top of the black plastic staple roll cover to release the top tab 3 Lift the cover out and lay it aside 4 Remove the re...

Page 69: ...he green lever all the way to the right to load the stapler and trim off the protruding staples Discard the trimmed staples 10 Reinstall the staple roll cover carefully Make sure the bottom edge snaps...

Page 70: ...bin to its operating position UPPER TRAY OUT or LOWER TRAY OUT continues to display Properly seat the bin and press the Continue key 1 See that the bin is not receiving output 2 Place you fingers on t...

Page 71: ...inting Your Files In This Chapter Printer job spooling Feeding and selecting paper Languages and emulations Selecting printer features Printing transparencies and labels Canceling print jobs Special p...

Page 72: ...tures when you want to For example you may want one file printed in PostScript in duplex mode and on letter size paper and another file in simplex mode in HP PCL 5 and on legal paper Your printer prov...

Page 73: ...is printing one job the printer can also be receiving and processing others The printer s message window displays the number of jobs that are currently spooled or are being processed and printed 3 AC...

Page 74: ...the paper that you want to use for your print jobs There are two categories of paper selection Default paper The default paper type or size is specified when the System Administrator selects the defau...

Page 75: ...u can use QMS Document Option Commands to specify paper by input bin name paper size or paper type Using the Control Panel The system administrator chooses a default paper input bin from the control p...

Page 76: ...IZE must match the paper loaded in INPUT_Input bin If it does not the printer stops printing displays an error message and waits for the correct paper size to be loaded in the specified input bin Sele...

Page 77: ...parameters If you use a value for size that is not loaded in the printer but is a size for which the printer is configured the printer stops printing until you load the specified paper size If you use...

Page 78: ...media is unsupported Thin offset plates such as PD200 Recycled paper Vellum Manual Feed Procedure To use manual feed 1 Select manual feed from your application or specify manual feed in a print comman...

Page 79: ...g in front of the printer the sheet must be fed face down with the top edge of the page toward you 3 As shown above align the sheet against the input guide at the left end of the manual feed slot The...

Page 80: ...w ing languages or emulations ESP PostScript imPRESS HP PCL 5 HP GL Lineprinter When you print from the manual feed slot prints are sent only to the side output bin which has a capacity of approximate...

Page 81: ...ypass ESP by selecting the appropriate language or emulation with QMS DOC or other network commands Using QMS DOC The QMS DOC command syntax for language emulation selection is IncludeFeature emulatio...

Page 82: ...d syntax for language emulation selection is qpr llanguage filename Your choices for language are esp postscript impress hppcl hpgl ln03 and ccitt Replace filename with the name of your file See the Q...

Page 83: ...Off for the duplex and tumble duplex options from the control panel or from a console It is recommended that both duplex options be set to Off and that duplexing or tumble duplexing be selected by th...

Page 84: ...plex printing is PRINT PARAM SIDES TYPE filename Your choices for TYPE are ONE simplex printing TWO duplex printing and TUMBLE tumble duplex Replace filename with the name of your file See the VMS Int...

Page 85: ...y is not specified first by the emulation application or printer language or next by the DOC IncludeFea ture numcopies command this includes the network print com mands Using QMS DOC The QMS DOC comma...

Page 86: ...than 1000 only 1000 copies will print See the VMS Interface for QMS Printers manual for complete information Using UNIX Commands If you are connected to the printer through a UNIX host and you have Q...

Page 87: ...the network print commands Some emulations are capable of speci fying collation through language specific mechanisms such as the setcollate statusdict operators for level 1 or level 2 See the system a...

Page 88: ...tation from Opera tor Control Orientation option See the system administrator s guide for additional information The default orientation is used when the orientation is not specified by the printer or...

Page 89: ...command qualifier PAGE_ORIENTATION to select orientation The PRINT command syntax for orientation is PRINT PARAM PAGE_ORIENTATION SELECTION filename Your choice for SELECTION is either PORTRAIT or LAN...

Page 90: ...Insert three hole punched paper with the holes as shown in these illustrations With the paper loaded like this the QMS 4525 Print System correctly prints portrait and landscape simplex or normal duple...

Page 91: ...you may choose 2 up two pages printed on one side of a page or 4 up four pages printed on one side of a page Refer to the QMS Crown Document Option Insert three hole punched paper with the holes as s...

Page 92: ...tor chooses the default setting for stapling See the system administrator s guide for additional information The default stapling setting is used when stapling is not specified first by the emulation...

Page 93: ...he terms are used inter changeably The default jogging setting is used when stacking is not specified first by the emulation printer or application language or next by the DOC IncludeFeature offset co...

Page 94: ...hesive label stock is paper treated with pressure sensitive adhe sive backing Use only label stock specifically designed for laser print ing Label stock must be fed face down using manual feed which d...

Page 95: ...piling or spooling See the Can celing a Job section of the QMS Crown Remote Console User s Guide for more information Printing Special Pages Special pages include the following Start up page Status pa...

Page 96: ...informa tion only This information includes the product name the printer firm ware information and the number of sheets printed to date Advanced The advanced status pages contain all of the following...

Page 97: ...st page of your file header and after the last page trailer Header and trailer pages list the selected language or emulation the printer assigned job number the file name the start and completion time...

Page 98: ...in only one subjob then only one file header page prints Onfile Prints a header page at the job boundary and the subjob boundary if it is the first subjob A job may be composed of several subjobs con...

Page 99: ...es for bin are the same as for selecting an input bin see Select ing an Input Bin earlier in this chapter See the QMS Crown Docu ment Option Commands manual for complete information about using DOC co...

Page 100: ...Printing Special Pages QMS 4525 Print System User s Guide 5 30...

Page 101: ...6 Troubleshooting In This Chapter Paper jams Printer fails to print Preventing media jams Control panel status messages Printer problem checklist Other common printer problems Print quality problems...

Page 102: ...he higher glue content of these sheets can cause paper jams and image degra dation over time Do not fill the paper input bins too full the upper bin holds up to 600 sheets of paper and the lower bin h...

Page 103: ...e manual feed slot applies to all print media A paper jam can occur at any of several points along the paper path The printer paper path is comprised of three areas Input path Duplex unit Output path...

Page 104: ...Q PDNH VXUH RX DUH XVLQJ D SDSHU VL H DQG ZHLJKW WKDW LV VXSSRUWHG E WKH SULQWHU 7KHQ VHH WKDW WKH SDSHU LV FRUUHFWO VWDFNHG LQ WKH SDSHU LQSXW ELQ RU DOLJQHG LQ WKH PDQXDO IHHG VORW DQG PDNH VXUH WKH...

Page 105: ...areas If your printer has a sorter use the following procedure to check for any paper jammed in the duplex unit 2 DXWLRQ R QRW RSHQ WKH GXSOH XQLW FRYHU RU WKH VRUWHU IODS ZKLOH WKH SULQWHU LV SURFHVV...

Page 106: ...U YRUVLFKWLJ VHLQ ZHQQ 6LH QDFK HLQHP HYHQWXHOOHQ 3DSLHUVWDX GDV 3DSLHU DXV GHP XSOH HU HQWIHUQHQ ZROOHQ 2 Remove any jammed paper and close the duplex unit cover 3 Check for any jammed paper in the r...

Page 107: ...ages 1RWH I WKH VDPH SDSHU MDP RFFXUV RIWHQ PDNH VXUH RX DUH XVLQJ D SDSHU VL H DQG ZHLJKW WKDW LV VXSSRUWHG E WKH SULQWHU 7KHQ VHH WKDW WKH SDSHU LV FRUUHFWO VWDFNHG LQ WKH SDSHU LQSXW ELQ RU DOLJQHG...

Page 108: ...am occurs along the output path this message displays PAPER JAM SORTER BIN Use the following instructions to locate and clear the jam 1 Check each sorter bin and remove any paper which was not deliver...

Page 109: ...swing the right half open 3 Check for any jammed paper in the sorter flap by opening the sorter flap Place your fingers in the indentation on the top edge of the flap and pull it to the left and down...

Page 110: ...6 Close the deposit valve unit cover 7 Open the sorter unit 8 Remove any paper which is jammed in the sorter bins 1RWH QYLURQPHQWDO FRQGLWLRQV PD FDXVH SDSHU MDPV LQ WKH VRUWHU I WKHVH MDPV RFFXU RIW...

Page 111: ...QVW WKH ULJKW KDQG HGJH RI WKH SDSHU VWDFN Printer Fails to Print If the printer is on but does not print when a job is sent to it use the following procedure to identify and correct the problem 1 Che...

Page 112: ...mes sage displays When the status associated with a displayed message has changed the message is cleared from the display and the next highest priority message is then displayed The illustration below...

Page 113: ...system image is now running and initializing the printer The printer is ready to go on line QMS Softload x x Ready to Boot The Softloader is waiting for user intervention in case you want to access S...

Page 114: ...s the Cancel key has been pressed and that print jobs with the status of printing interpreting compiling or spooled will be canceled This message is displayed until the canceled print job has been rem...

Page 115: ...the buffer did not give the SOP signal in time The printer continues to print ENGINE ERROR 24 Indicates that no PAV signal was received after the SOP has been transmitted The printer continues to prin...

Page 116: ...ntinues to print the job ENGINE ERROR 170 Indicates that an accurate upper paper level cannot be calculated The printer continues to print the job ENGINE ERROR 171 Indicates that the stacker lower tra...

Page 117: ...dicates that the finisher lower tray is out Push the tray back in IDLE Indicates that the system is on line but no jobs are in process INPUT IDLE PRINTING Indicates that the printer is on line and pri...

Page 118: ...bin is nearing capacity The Maximum Capacity option in the Administration Engine Setup Sorter Setup menu PAPER JAM IN xxxxxxxxxxx Indicates that a media jam has occurred while a job was being printed...

Page 119: ...s been transmitted Contact QMS National Service See appendix A QMS Customer Support for information on how to get help SERVICE CALL 30 Indicates that the corona did not charge Contact QMS National Ser...

Page 120: ...delivery heater is faulty Contact QMS National Service See appendix A QMS Customer Support for information on how to get help SERVICE CALL 120 Indicates an image transfer error Contact QMS National Se...

Page 121: ...s low Refill the toner bin See chapter 4 Refilling Toner earlier in this chapter for information on refilling the toner bin TRAY DOWN xxxxxx Indicates that either the upper or lower tray or both trays...

Page 122: ...fy the source of your problem and to determine possible solutions 1 Do the On or Off indicators on the printer control panel come on If they do not check the following Is the power cord plugged into b...

Page 123: ...int a status page from the control panel to check your printer setting If you still cannot identify the problem contact QMS Cus tomer Technical Assurance 4 Is the printer printing codes or not printin...

Page 124: ...pe correct The default printer type is Laser Writer IBM PC Compatible Computer Checklist If you are experiencing problems with printing not related to print quality check the following Does your appli...

Page 125: ...nfigured for the correct cable and port 2 Check the control panel message display to see if the paper input bins are empty 3 Make sure someone did not turn the printer off when clear ing a media jam A...

Page 126: ...the last print job and you place a sheet in it before the next print job the counter remains set at 50 Do not switch the printer off while the sorter contains output When it is switched back on the bi...

Page 127: ...A QMS Customer Support In This Chapter Sources of customer support QMS world wide offices...

Page 128: ...of help Q FAX Q FAX a QMS information retrieval service provides application notes technical support notes on common printing problems and information about printer specifications options accessories...

Page 129: ...CompuServe you ask general non technical questions share information with other users and access printing information and programs When you use CompuServe type one of the following commands go qmspri...

Page 130: ...894 Service information and maintenance pricing for QMS and other manufacturers printer s 1 800 858 1597 On site service and depot repair information 7 a m to 7 p m Central Time 1 205 633 4300 Extensi...

Page 131: ...GH ZLOO FKDQJH WR RQ DQXDU If you call for assistance have the following information ready so our technicians can help you more quickly Your phone number fax number and shipping address A description...

Page 132: ...39 3347 1RWH 7KH DUHD FRGH ZLOO FKDQJH WR RQ DQXDU Asia Pacific QMS Asia Pacific Auckland 64 9 630 7912 Melbourne 61 3 899 5777 Sydney 61 2 901 3235 Tokyo 81 3 3437 4030 Canada QMS Canada Inc 9630 Rte...

Page 133: ...B Technical Specifications...

Page 134: ...llimeter Laser Safety The overall printer operating condition is Laser Class 1 apparatus according to IEC 825 There is no radiation outside the printer Printing Speed Maximum of 45 prints per minute W...

Page 135: ...onfigured to accommodate one size paper The possible combinations for the two input bins are letter and legal small letter and legal large quarto and A4 commercial and A4 letter and A4 A4 and foolscap...

Page 136: ...of 27 to 32 lb 100 to 120 g m2 paper Stacker stapler Total capacity 2200 sheets 500 in the upper bin and 1700 in the stacker bin with offset stacking of 1 25 mm Staples and stacks a maximum of 35 shee...

Page 137: ...45 kg bottle of toner 55 000 prints Total toner bin print capacity 192 500 prints Cleaning System Magnetic brush cleaning Power Consumption The following figures reflect the average power dissipation...

Page 138: ...ng Print engine 143 3 lbs 65 kg 20 bin sorter 22 1 lbs 10 kg 40 bin sorter 26 5 lbs 12 kg Stacker stapler 28 7 lbs 13 kg Weight of Consumables Bottle of toner 3 2 lbs 1 45 kg Pack of 21 lb 80 g m2 A4...

Page 139: ...nimum of 438 cubic feet hour 12 5 m3 h Room Volume Recommended Minimum of 855 cubic feet 25 m3 With this room volume and the recommended room ventilation the ozone emission is within the Threshold Lim...

Page 140: ...anual Feed 1RWH 6RPH VSHFLDO PDWHULDOV PD FDXVH DQ LPDJH HQODUJHPHQW RU UHGXFWLRQ RI XS WR RI WKH VL H QRUPDOO H SHFWHG Plain color and letterhead paper 13 45 lb 50 170 g m2 Plain paper 53 lb 200 g m2...

Page 141: ...ximum area capable of being printed on It is subject to both hardware limits the physical page size and the margins required by the printer engine and soft ware constraints the amount of memory availa...

Page 142: ...nce with any applicable federal state and local regulations In case of spills remove with vacuum cleaner or cold water and soap Do not use warm water In case of ingestion rinse mouth with water If lar...

Page 143: ...ductive belt for laser printers To our knowledge this master belt presents no health hazards in nor mal use Material is not classified as hazardous waste under the present EPA regulations Dispose of i...

Page 144: ...Consumables QMS 4525 Print System User s Guide B 12...

Page 145: ...C Manual Notices...

Page 146: ...is equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against ha...

Page 147: ...ording to the Radiation Control for Health and Safety Act of 1968 This means that the printer does not produce haz ardous laser radiation Since radiation emitted inside the printer is completely confi...

Page 148: ...Deutschen Bundespost wurde das Inverkehrbri ngen dieses Ger tes angezeigt und die Berechtigung zur berpr fung der Serie auf Einhaltung der Bestimmungen einger umt QMS Inc Mobile AL USA Declaration of...

Page 149: ...lophon This manual was written and formatted in FrameMaker Some illustra tions were created in Adobe Illustrator and translated to WMF format using Transverter Pro other illustrations were created dir...

Page 150: ...Colophon QMS 4525 Print System User s Guide C 6...

Page 151: ...t has no effect Alphanumeric Value A value consisting of alphabetic letters and or numbers ANSI American National Standards Institute This organization has established many standards in the fields of...

Page 152: ...r keyboard ASCII also specifies control characters The full ASCII character set is 250 Automatic Jam Recovery See jam recovery A4 A paper size 8 3 x 11 7 210 mm x 297 mm A Z Key When you are entering...

Page 153: ...at allows you to cancel a print job or send an end of job indicator to a print job waiting for incoming data CCITT Comit Consulatif Internationale de T l graphie et T l phonie part of the United Natio...

Page 154: ...omputer and printer to communicate properly For example interface selection serial or parallel is part of printer configuration A DOS based PC is configured through DOS mode commands in the AUTOEXEC B...

Page 155: ...s can usually be changed See also factory default Document A file created with an application A document can be either text or graphics or a combination of text and graphics DOS Disk Operating System...

Page 156: ...and idle this key continues the current print job after a paper jam or engine error is cleared When the printer is off line this key works as an enter key when selecting configuration options or when...

Page 157: ...posed of characters of uniform width For example in fixed spacing an i has the same space allotment as a w Fonts with fixed spacing have a specific number of characters per inch or pitch See also pitc...

Page 158: ...or a program to use for temporary storage Host Computer The computer to which a printer is connected Icon A pictorial symbol indicating a printer microcomputer or software function Imageable Area The...

Page 159: ...or a transparency gets stuck somewhere along the printer s paper path Jam Recovery The ability of the printer to reprint the jammed page and then continues with the print job once you remove the jamme...

Page 160: ...ter through a dedicated serial RS 232C port The local console is used to configure and control the printer LocalTalk Cabling for local area networks that use the AppleTalk protocol See also AppleTalk...

Page 161: ...ranges the communication between two devices Octal Anumber system with the base8 Theoctal system uses 8number symbols 0 through 7 and is used as a simple way to represent binary numbers Off LED The Of...

Page 162: ...lines It is normally used to send 1 byte 8 bits at a time between computers and local peripheral devices Parallel Interface A connection between the computer and the printer in which character inform...

Page 163: ...ion PostScript A page description language which describes text graphics and page images to the printer Previous Key The printer key that scrolls backward through the entries within a menu It wraps wh...

Page 164: ...ory A storage device that can be programmed by electrical pulses A PROM does not lose its memory when the printer is turned off Protocol A set of procedures that control how data is transmitted betwee...

Page 165: ...er of data in an asynchronous serial format It has five user defined parameters baud rate data bits parity stop bits and protocol RS 422 A 9 pin hardware interface which allows the transfer of data in...

Page 166: ...odate surface mount memory chips SIMMs use less board space and are more compact than more conventional memory mounting hardware SIO Simultaneous Interface Operation the capability of printing to all...

Page 167: ...key is intended to be used by the QMS Service Engineer only Stroke Weight The thickness of the elements of a character or symbol in a font Light medium bold black and condensed are names of different...

Page 168: ...inter product name logo The trailer page also lists any errors generated by the printer while processing or printing your document See the QMS Crown Document Option Commands manual for complete inform...

Page 169: ...XON XOFF G 19 Glossary...

Page 170: ...XON XOFF QMS 4525 Print System User s Guide G 20...

Page 171: ...ulletin board QMS A 3 C Cancel key 2 14 Canceling a print job 5 24 Canceling Job status message 6 14 CCITT commands summary 2 8 CCITT emulation 2 7 Centronics parallel interface 2 11 Charging system B...

Page 172: ...overy 2 28 Input buffers 2 27 Memory clients user configurable 2 28 Simultaneous Interface Operation 2 27 Spooling overflow 2 30 Customer Support QMS National Service A 4 Customer support QMS A 2 D DA...

Page 173: ...20 Font cache configuration 2 20 PCL 5 2 5 Typefaces 2 3 French control panel language 2 12 Fusing mechanism B 5 G German control panel language 2 12 H Hard disk External 2 10 Internal 2 10 Hard disks...

Page 174: ...mmands 2 23 Linotype fonts 2 3 LN03 Plus emulation DOC commands 2 23 Load xxx Tray yyy Paper status msg 6 18 Local area network G 9 Local console 2 11 2 19 LocalTalk G 2 G 10 Lower Tray Down status me...

Page 175: ...s 5 26 Message display Status messages 6 12 Modes consoles 2 19 Motherboard G 10 Multiple copies 5 15 N Network G 11 AppleTalk G 2 LAN G 9 local area network G 9 Network administrator G 11 Network int...

Page 176: ...1 emulation 2 3 Level 2 capabilities 2 3 Level 2 emulation 2 3 Typeface 2 3 Typefaces 2 3 PostScript emulation DOC commands 2 23 Power consumption B 5 Power up status messages 6 12 Prepress proofing...

Page 177: ...ht key 2 16 S Safety laser B 2 Screen dumps 2 20 SCSI hard disks 2 10 SEPARATE command 5 29 Service QMS World wide A 6 United States A 5 Service QMS A 4 SHEET_SIZE command 5 7 SIDES command 5 14 Simul...

Page 178: ...chnical Specifications 20 bin sorter B 3 40 bin sorter B 3 Acoustic noise emission B 7 Charging system B 4 Cleaning system B 5 Configuring input bins B 3 Consumables B 10 Developing system B 5 Dimensi...

Page 179: ...Rotation 2 3 Scaling 2 3 U UNIX 1 6 5 12 5 14 5 16 qpr command 5 12 5 14 5 16 Upper Tray Down status message 6 22 V Vellum 3 7 VMS DECnet 1 6 Printing header trailer pages 5 29 Selecting collation 5 1...

Page 180: ...I 30 QMS 4525 Print System User s Guide...

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