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If You Have

Trouble...

75

QMS CrownNet Setup Guide

If You Have Trouble...

If you have trouble installing and setting up your QMS CrownNet
interface, check the following:

n

If the printer requires a network interface card, is it correctly
installed in the printer?

n

Is the printer connected to the network?

n

Is the printer plugged in, turned on, and correctly configured?

n

Do the printer start-up and status pages list the interface? Is the
configuration information correct?

n

Is the interface enabled?

n

Is the appropriate protocol (or protocols) enabled?

n

Are all printer and protocol addresses configured correctly?

Sources of Support

Several sources of help and information are available, depending on
the type of help you need:

Your QMS Vendor

Your local vendor (the one from whom you bought the printer) may be
best equipped to help you. Your vendor has specially trained service
technicians available to answer questions, and the equipment to ana-
lyze your printer problems.

Your Application Vendor

Often, “printing” problems have more to do with the application being
used than with the printer. In this case, the application manufacturer
is the best source of help.

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Summary of Contents for Crownnet

Page 1: ...QMS CrownNet Setup Guide 1800329 001H ...

Page 2: ... HP PCL HP GL HP UX LaserJet Hewlett Packard Co AIX IBM PC Token Ring International Business Machines Corporation Helvetica Linotype Hell AG and or its subsidiaries Internet Explorer Microsoft MS DOS Microsoft Corporation Netscape Netscape Inc Novell Novell YES and NetWare Novell Inc Transverter Pro TechPool Inc UNIX UNIX Systems Laboratories Ethernet Xerox Xerox Corporation ITC Zapf Dingbats Inte...

Page 3: ...anuals on the CD ROM 7 QMS Product Registration 8 Setting up the CrownNet Interface Overview 9 Network Connection 12 Ethernet Network Connection 12 Token Ring Network Connection 15 Software Installation 17 Installing CrownAdmin 3 for AIX 17 Installing CrownAdmin for DOS 18 Installing CrownAdmin 3 for HP UX 19 ...

Page 4: ...guration Netware 4 x 36 TCP IP Interface Configuration 37 Network Configuration 39 CrownNet Print Utility for Windows Configuration 39 EtherTalk NetWork Configuration 46 NetWare 3 x Network Configuration Using CrownAdmin 3 46 NetWare 3 x Network Configuration Using PCONSOLE 49 NetWare 4 x Network Configuration Using PCONSOLE 51 NetWare 4 x Network Configuration Using NWAdmin 52 OS 2 LAN Manager LA...

Page 5: ... TCP IP Menu 73 Where To Go From Here 74 If You Have Trouble 75 Sources of Support 75 Your QMS Vendor 75 Your Application Vendor 75 Q FAX 76 CompuServe 76 Internet 76 QMS Customer Response Center CRC 77 QMS World wide Offices 78 v ...

Page 6: ......

Page 7: ...dmin 3 CrownNet Manager and CrownNet Print Utility for Windows Typographic Conventions The following typographic conventions are used throughout this docu ment Note Notes contain tips extra information or important information that deserves emphasis or reiteration Caution Cautions present information that you need to know to avoid equipment damage process failure or extreme annoyance Courier Text ...

Page 8: ... 2 Solaris SunOS and Windows Windows 95 Windows NT Windows for Workgroups n CrownNet Manager for OS 2 n QMS Network Print Monitor for Windows NT n QMS Network Print Monitor for Windows 95 n CrownNet Print Utility for Windows n QMS UNIX Host Software Includes this PDF documentation n QMS CrownNet Setup Guide n QMS CrownNet System Administrator s Guide n QMS Network Print Monitor Administrator s Gui...

Page 9: ...ill enable you to use a quick table of contents to move around the document n The toolbar also gives you quick access to page navigation fea tures For example you may click a button to advance or reverse one page go to the start or end of the docu ment or use the history button to go to the previous pages you viewed There are other buttons in the toolbar to change view or magnification of the docu...

Page 10: ...at plug in In addition your PDF formatted manuals have been enhanced for on screen viewing and navigation Throughout each manual are numer ous hotlinks to cross reference points The table of contents and the index are fully hotlinked to their respective page references We hope you enjoy using the Acrobat software to access the informa tion in your QMS CrownNet user manuals Your PDF formatted man u...

Page 11: ...nter to the network 3 Install the appropriate CrownNet software If you use Follow these instructions Ethernet Ethernet Network Connection on page 12 Token Ring Token Ring Network Connection on page 15 If you use this operating system Install this software on the CD ROM Following these instructions AIX CrownAdmin 3 Installing CrownAdmin 3 for AIX on page 17 UNIX Host Software Installing the UNIX Ho...

Page 12: ... Windows for Workgroups 3 11 Windows NT 3 5 or Windows 4 0 Windows 32s if you re using Windows or Win dows for Workgroups and don t have Win 32s installed Installing CrownAdmin 3 for Windows on page 26 CrownAdmin 3 CrownNet Print Utility for Windows Installing the CrownNet Print Utility for Windows on page 27 Network Print Monitor for Windows 95 QMS Network Print Monitor for Windows 95 System Admi...

Page 13: ...rosoft Windows Network Interface Configuration on page 33 TCP IP TCP IP Interface Configuration on page 38 If you use Follow these instructions EtherTalk CrownNet Print Utility for Windows Configuration on page 39 Microsoft Network Interface CrownNet Print Utility for Windows Configuration on page 39 NetWare NetWare 3 x Network Configuration Using CrownAdmin 3 on page 46 or NetWare 3 x Network Con...

Page 14: ...not available for some printers see page 13 n For twisted pair Ethernet 10BaseT 100BaseTX RJ45 connec tor see page 14 Thin Wire Ethernet Connection Thin wire Ethernet connections use BNC connectors Caution Unless the BNC T connector is already installed on the thin wire Ethernet cable your network s operation is disrupted during the connection process 1 Turn off the printer and unplug the power co...

Page 15: ...ion Thick wire Ethernet connections use AUI connectors 1 Turn off the printer and unplug the power cord 2 Plug the transceiver through the retainer into the AUI port on the CrownNet interface n If you re using a transceiver with an integrated AUI cable tighten the retainer screws n If you re using a transceiver without an AUI cable attach the AUI connector to the transceiver 3 Plug in the printer ...

Page 16: ...f the printer and unplug the power cord 2 Connect one end of the twisted pair Ethernet cable to the RJ45 port on the CrownNet interface 3 Connect the other end of the cable to the 10BaseT 100BaseTX concentrator 4 Plug in the printer and turn it on 5 Go to Software Installation on page 17 RJ45 Port 10BaseT 100BaseTX concentrator RJ45 Connector ...

Page 17: ...ssociation EIA TIA 568B specification for more information Caution Before continuing with this procedure make sure you know the network s ring speed If the printer is set to the wrong network ring speed network operation will be disrupted 1 Turn off the printer and unplug the power cord 2 Connect the network adapter cable to the appropriate Token Ring port on the CrownNet interface 3 Plug in the p...

Page 18: ...Soft Reset menu to reset the CrownNet interface where xxxxxxxx is either Resident or Optional f Connect the printer to the network with the network adapter cable 5 The default source routing type Auto Send the file as the most appropriate frame type is fine for most Token Ring net works However if your network uses a different type of source routing identify that now in the Administration Communic...

Page 19: ...he UNIX system as root 3 Go to the root directory by typing cd 4 If you don t already have a CD ROM mountpoint create a root level directory by typing mkdir cdrom 5 Mount the CD ROM file system by typing mount o ro v cdrfs device_filename cdrom where device_filename is the complete pathname of the device file associated with the CD ROM drive If you re not sure of the pathname check your AIX docume...

Page 20: ...ystem umount device_filename For device_filename substitute the complete pathname of the device file associated with the CD ROM drive 10 Add the name of the directory containing crnadm the direc tory in which you extracted the aix tar file to your path 11 Install the UNIX Host Software following the instructions in Installing the UNIX Host Software on page 30 Installing CrownAdmin for DOS CrownAdm...

Page 21: ...d to your network 1 Insert the CD ROM in the CD ROM drive Note Some CD ROM drives require that the disk be placed in a caddy before being inserted in the drive Check your CD ROM documentation for information 2 Log on the UNIX system as root 3 Go to the root directory by typing cd 4 If you don t already have a CD ROM mountpoint create a root level directory by typing mkdir cdrom 5 Mount the CD ROM ...

Page 22: ...ontaining CrownAdmin 3 Note See the main readme file on the CD ROM for the exact location of this file 9 Unmount the CD ROM file system umount device_filename For device_filename substitute the complete pathname of the device file associated with the CD ROM drive 10 Add the name of the directory containing crnadm the direc tory in which you extracted the hp9 tar or hp10 tar file to your path 11 In...

Page 23: ...2 Note For information on bypassing the print server and printing directly to the printer see the QMS CrownNet System Administrator s Guide OS 2 Print Server 1 At the OS 2 LAN Manager LAN Server print server log into the network as the system administrator 2 Insert the CD ROM in the CD ROM drive 3 Open an OS 2 window 4 At the DOS prompt enter the path and filename for Crown Net Manager installer a...

Page 24: ...The m option minimizes the CrownNet Manager window to an icon after the program opens 6 To start the CrownNet Manager now open an OS 2 window and type the following commands set crownman c crown start c crown crownman exe The CrownNet Manager window appears 7 To install specific ports choose Install from the CrownNet Manager window 8 In the Installation of CrownNet Ports dialog box select the appr...

Page 25: ...27 Installing CrownAdmin 3 for Solaris CrownAdmin 3 for Solaris is a software utility that allows you to moni tor and configure QMS printers and perform network operations on printers connected to your network 1 Insert the CD ROM in your CD ROM drive Note Some drives require that the disk be placed in a caddy before being inserted in the drive Check your CD ROM drive documentation for information ...

Page 26: ...or device_filename substitute the complete pathname of the device file associated with the CD ROM drive 8 Add the name of the directory containing crnadm the direc tory in which you extracted the solaris tar file to your path 9 Install the UNIX Host Software following the instructions in Installing the UNIX Host Software on page 30 Installing CrownAdmin 3 for SunOS CrownAdmin 3 for SunOS is a soft...

Page 27: ... it isn t check your SunOS system documentation 6 Verify that the CD ROM file system has been mounted by list ing the contents of the directory ls cdrom The directory contains several subdirectories including unix 7 Change to the location in which you want the CrownAdmin 3 directory to be created Note The directory in which crnadm exe resides must be able to be mounted by all network nodes that ne...

Page 28: ...tions on printers connected to your network System Requirements You must have the following to run CrownAdmin 3 for Windows n Windows 3 1 Windows 95 Windows for Workgroups 3 11 or Windows NT 3 5 4 0 on an IBM or compatible PC n At least a 386 with 8 MB or more RAM and 10 MB of free hard disk space n A Winsock 1 1 compliant stack if you require TCP IP compatibil ity Installation 1 Insert the CD ROM...

Page 29: ...In the Network Custom Installation dialog box select CrownAdmin if necessary and then choose Next Windows 3 1 and Windows for Workgroups a In Program Manager from the File menu choose Run b In the Run dialog box type x platform windows crnadm install where x is the letter of your CD ROM and choose OK 4 Follow the instructions on the screen For additional information choose the Help button 5 Go to ...

Page 30: ...ows Refer to your Windows documentation for installation and configuration instructions The installation program creates a CrownNet Print Utility group with a CrownNet Print Utility icon 1 With Windows running insert the QMS Software Utilities CD ROM in your computer s CD ROM drive 2 Open the Run dialog box n Windows 3 1 Windows for Workgroups Windows NT 3 x In Program Manager from the File menu c...

Page 31: ...ce available to hold spool files At least 10 MB free space is recommended 5 When the installation is complete you are prompted to exit from the installation program and return to Program Manager Choose OK 6 Since the CrownNet Print Utility must be running when you print to a CrownNet port we strongly recommend that you place the CrownNet Print Utility CROWNPUW EXE into your Startup folder 7 Go to ...

Page 32: ...med cdrom skip to step 5 If you re using a SunOS system and don t have a directory on the system named cdrom type the following command to make one mkdir cdrom 5 Mount the CD ROM file system mount r t hsfs device_filename cdrom For device_filename substitute the complete pathname of the device associated with the CD ROM drive On SunOS systems device_filename is usually dev sr0 If it isn t check yo...

Page 33: ...y Qinstall 12 Follow the instructions on the screen When the installation is complete the following message displays QMS UNIX Host Software installation complete 13 Copy the addprt and qpr utilities and their associated man ual pages to standard directories For example cp addprt usr bin cp qpr usr bin cp man addprt 1 usr man man1 cp man qpr 1 usr man man1 Note If you re using SNMP to manage your n...

Page 34: ...erface Configuration of the QMS CrownNet System Administrator s Guide You can make these configuration changes through any of the follow ing means n Printer Control Panel For information on using the printer con trol panel to change configuration menu settings refer to your printer documentation n CrownAdmin for DOS CrownAdmin 3 for AIX HP UX Mac intosh OS 2 Solaris SunOS and Windows Windows NT Wi...

Page 35: ...ble ASCII characters are valid except the and symbols The names are case sensitive 2 Skip to Network Configuration on page 39 OS 2 LAN Manager LAN Server and Microsoft Windows Network Interface Configuration 1 One unique printer name is broadcast to the network Use the Administration Communications xxxxxxxx NIC Crown Net LAN Manager Printer Name menu where xxxxxxxx is either Resident or Optional t...

Page 36: ...rget file server primary 3 x configuration server Note The three File Srv Name x menus allow you to identify 1 file server with a name up to 47 characters long Up to 16 characters can be entered in the first two menus and 15 in the third menu You cannot use these 3 menus to identify 3 file servers Up to 16 file servers are supported To enter the 15 other file server names use CrownAdmin 3 Spaces a...

Page 37: ...late multiword names for example PUBS_PSERVER At the printer control panel only a space must be used following the last character of the print server name to end the name For example the print server name FIRSTGROUP_GROUPS_GRAY_TEAM_TEAMS_CRC_QMS is 42 characters long and must be entered as follows PSERVER Name 1 FIRST_GROUP_GROU PSERVER Name 2 PS_GRAY_TEAM_TEA PSERVER Name 3 MS_CRC_QMS space wher...

Page 38: ... and lowercase characters are not allowed However underscore characters _ are allowed to simulate multiword names for example PUBS_PSERVER At the printer control panel only a space must be used following the last character of the print server name to end the name For example the print server name FIRSTGROUP_GROUPS_RED_TEAM_TEAMS_CRC_QMS is 42 characters long and must be entered as follows PSERVERN...

Page 39: ...er the name of the config uration file server and print server context Note The three PServer Context x menus allow you to identify the name of the NDS configuration file server and the print server context The format for the option is n File server name n Space n Print server context For example if the configuration file server name is QMS 4 and the print server context is PRINTSERV2 SALES QMS yo...

Page 40: ... The factory default Internet address is 161 033 128 024 2 If necessary in the Administration Communications xxxxxxxx NIC CrownNet TCPIP Default Router menu where xxxxxxxx is either Resident or Optional enter the Internet address of the default router The factory default router address is 000 000 000 000 3 If necessary in the Administration Communications xxxxxxxx NIC CrownNet TCPIP Subnet Mask me...

Page 41: ...n instructions 1 Double click the CrownNet Print Utility icon to start the util ity 2 In the Port menu choose Add 3 In the CrownNet Port list select the CrownNet port you want to install The ports appear as an alphanumeric list of printers attached to the network The names of these printers are defined in the Administration Communications xxxxxxxx NIC CrownNet Lan Manager Printer Name menu where x...

Page 42: ... to standard DOS file naming conventions However use of the file extension is optional Be sure to make this name as descriptive as possible You may want to include the type of printer and its location or owner as part of the name for example mktg1660 or dan_4525 mkt If you get a Bad port name error after you choose OK make sure that you are using standard DOS file naming conventions 5 In the Crown...

Page 43: ...formation on setting up serverless and cli ent server server based printing Note The QMS CrownNet Print Utility must be running when you print to your CrownNet port We strongly recommend that if you haven t already you place the CrownNet Print Utility CROWNPUW EXE into your Startup folder Windows NT Note Windows NT requires preinstallation of the Microsoft Windows Network running the NetBEUI Proto...

Page 44: ...ident or Optional You may need to refresh the list by choosing the Cancel button and then from the Port menu by choosing Add again 4 Accept or change the suggested Windows port name and type any comments in the Description field Make a note of the Windows port name you ll need it later and then choose OK to install the Windows port The Windows port name must adhere to standard DOS file naming conv...

Page 45: ...is the spooling directory and port is the CrownNet Windows port name 10 If you installed more than one Windows port repeat steps 6 10 for each Windows port you installed 11 Close the Print Manager The setup is now complete and you can immediately print through your CrownNet port Refer to the QMS CrownNet System Administra tor s Guide for additional information on setting up serverless and cli ent ...

Page 46: ...r name so you can identify the printers on the network more easily If the printer you want is not in the port list make sure it s attached to the network and on line and that the CrownNet LAN Manager LAN Server protocol is enabled Administration Communications xxxxxxxx NIC CrownNet Lan Manager Protocol menu where xxxxxxxx is either Resident or Optional You may need to refresh by list by choosing t...

Page 47: ... the printer driver to display the printer driver dialog box the Properties command is located in the Printer menu If the printer is not listed choose Add Printer to install a new printer This opens the Add Printer Wizard Note When adding a printer keep the following two points in mind n When asked how the printer is attached to your computer choose Local Printer not Network Printer n When asked w...

Page 48: ...onal information on setting up serverless and cli ent server server based printing Note The QMS CrownNet Print Utility must be running when you print to your CrownNet port We strongly recommend that if you haven t already you place the CrownNet Print Utility CROWNPUW EXE into your Startup folder EtherTalk NetWork Configuration 1 With the Macintosh running from the Apple menu choose Chooser 2 Click...

Page 49: ... PServer Name Bind type the print server name in uppercase only and choose OK The print server name you enter must match the print server name defined on a file server CrownAdmin 3 will ask you for the password 4 If you re already logged in to a file server with supervisor privileges skip to step 5 If not you need to log in to a file server with supervisor privileges a From the Server menu choose ...

Page 50: ...nt Servers button select a print server from the Choose a Print Server list and choose OK You re returned to the Configure Print Server dialog box 7 If the print server name defined in step 3 doesn t appear in the Defined Print Servers list select a File Server from the File Servers list and choose the Add button to create a print server on that file server then select the new print server 8 Use t...

Page 51: ...ed to execute a soft reset The setup is now complete NetWare 3 x Network Configuration Using PCONSOLE Note This procedure can also be performed through CrownAdmin 3 on supported platforms if you have it installed See NetWare 3 x Network Configuration Using CrownAdmin 3 on page 46 Add a Print Server and Assign it to a Queue 1 From any network workstation log in with supervisor privi leges to the fi...

Page 52: ...ueue Server Candidates menu 13 Select the appropriate print server name and press Enter 14 Press Esc three times to return to the Available Options menu 15 Select the option Print Server Information and press Enter 16 Highlight your print server and press Enter 17 Select the option Print Server Configuration and press Enter 18 Select Printer Configuration and press Enter 19 Highlight one of the No...

Page 53: ...n yourself in the proper place within the NDS tree to install your print server 3 At the Available Options menu select Print Servers and press Enter 4 To create a new print server press the Ins ert key on the workstation keyboard 5 Type the name of the new print server and press Enter 6 Choose Print Server and press Enter 7 Select Printers from the Print Server Information menu 8 Press the Ins ert...

Page 54: ...d answer Yes to the Save changes prompt 23 You should be back at the Serviced Printers screen 24 Press Esc 4 times to exit PCONSOLE The setup is now complete NetWare 4 x Network Configuration Using NWAdmin 1 If you are not already within Windows start Windows 2 Double click the NWAdmin icon 3 If the tree is not displayed select Tools Browse to display the directory tree 4 Select the container that...

Page 55: ... Create 12 Select Printer and click OK 13 Type the name of the printer 14 Select Define Additional Properties 15 Choose Create 16 Click the Assignment tab 17 Click the Add button 18 Select the queue added in above to be serviced by this printer and click OK 19 Click the Configuration tab 20 Select Other Unknown for the printer type 21 Click OK 22 Select Object Create 23 Select Print Server and cli...

Page 56: ...ration 1 With the CrownNet Manager for OS 2 installed and running add the printer by clicking the Install entry on the action bar The printer appears in the list displayed on the screen for example QMS_080086000001 2 Use the appropriate section below to create a print queue and assign it to the printer OS 2 Version 1 x Network Configuration If you re using OS 2 version 2 x skip to OS 2 Version 2 x...

Page 57: ... Interface Configuration on page 32 5 Select IBMNULL as the printer driver 6 If appropriate fill in the Description and Printer Timeout Transmission Retry boxes 7 Choose Add to return to the Printers dialog box Note If you re working with an existing printer choose Change 8 In the Printers dialog box choose OK to return to the Print Manager Add a Print Queue 1 With the Print Manager still open fro...

Page 58: ...sion 2 x and OS 2 Warp NetWork Configuration Note This is the standard method of installing a printer in OS 2 version 2 x and OS 2 Warp 1 With OS 2 running double click the Templates folder 2 Hold down the right mouse button and drag the Network Printer icon out to the Workplace Shell or into a folder 3 Type a name in the Printer Name field 4 Select a printer driver from the Default Printer Driver...

Page 59: ...ed above Note While queue and printer names may differ in OS 2 version 1 x they are the same in version 2 x TCP IP NetWork Configuration 1 Log on the UNIX system as root 2 Edit the system host table by adding the following line to the etc hosts file internetaddress hostname where internetaddress is the Internet address of the printer Administration Communications xxxxxxxx NIC CrownNet TCPIP Intern...

Page 60: ...rint server by typing arp s hostname hardwareaddress temp ping hostname where hostname is the name of the host and hardwaread dress is the new hardware address of the printer in the form as found on the printer start up page Note You can also send the hardware address of a UNIX system through the BOOTP and RARP utilities ...

Page 61: ... web browser software over your intranet The printer web page gives you status and configuration information about your printer and allows you to access the QMS web page for more help and printer information This example shows a printer web page for a QMS 3260 Print Sys tem Elements of the web page will change depending on the type of printer you have ...

Page 62: ...eb page on your intranet you must add the printer name to the no proxy list for your browser For Netscape 1 Start your web browser 2 Access the Options menu and choose Network Preferences 3 Select the Proxies tab on the dialog box 4 Select the Manual Proxy Configuration radio button and press the View button ...

Page 63: ...text box type a comma after the last entry and then type the host name used for the printer asso ciated with the IP address or the IP address 6 Click OK 7 Now you should be able to enter the printer name in the Go to URL address box QMS 3260 http QMS 3260 Print System ...

Page 64: ...ownNet Setup Guide 62 For Internet Explorer 1 Start your web browser 2 Access the View menu and choose Options 3 Select the Connection tab on the dialog box 4 Click the Settings button to display the Proxy Settings dialog box ...

Page 65: ... the Exceptions text box type a semicolon after the last entry and then type the host name used for the printer or the IP address 6 Click OK 7 Now you should be able to enter the printer name in the URL address box QMS 3260 http QMS 3260 Print System ...

Page 66: ... printer web page by choosing the Home hotlink Operator Control Page The Operator Control hotlink on the home page will jump to the Oper ator Control page This page contains a form which will allow you to configure settings in your printer The Operator Control page contains n The product name and the configured printer name n Number of copies duplex collation orientation inputbin output bin and ot...

Page 67: ...age The Printer Jobs hotlink on the home page jumps to the Printer Jobs page This page contains information about the current jobs the printer is processing and information on the previous five jobs printed The Printer Jobs Page contains n Job number status priority owner name job title interface used number of sheets number of pages of the current jobs processing n Job number status priority owne...

Page 68: ...nes printed as well as the average coverage of toner Note The number of sheets faces printed statistics differ from the number of sheets printed statistics on the printer s start up and status pages which refer to the total number of sheets faces of media printed during the life of the printer QMS Inc Page The QMS Inc hotlink on the home page jumps to the QMS web site QMS Corporate URL selection c...

Page 69: ...S web site The System Support Page contains n Refresh rate selection option Allows you to select the refresh rates Off 15 seconds 30 seconds 60 seconds and 5 minutes n Product name and printer name n A text box for entering the name of a local expert n A text box for entering a local or QMS contact number n The printer help URL The default address takes you to the help located on the QMS website n...

Page 70: ...e of these flowcharts may vary slightly with older versions of CrownNet See your printer documentation for higher level menus Overall View of the CrownNet Menu Some printers may not have an Optional NIC interface menu Common EtherTalk LanManager NetWare TCP IP Idle Administration Communications Optional NIC Emulation Resident NIC CrownNet Mode Min K Spool Def Job Prio PS Protocol ...

Page 71: ... may not have an Optional NIC interface menu Common EtherTalk LanManager NetWare TCP IP Spooling HW Config Factory Soft On On Idle On Input Idle Address No Yes No Yes No Yes Idle Administration Communications Optional NIC CrownNet Address Page Reset Reset Ring Speed Source Routing 4 Mbps 16 Mbps Auto Single All Off Ethernet Speed Auto 10Mb H D 100Mb H D ...

Page 72: ... Optional NIC interface menu Common EtherTalk LanManager NetWare TCP IP Protocol Network Ident Connection Zone Name Disabled LaserWriter QMS RC Res Conventional Spooling Zone Part 1 Zone Part 2 Enabled HP Zoner Res Both Default Idle Administration Communications Optional NIC CrownNet ...

Page 73: ...tup Guide Lan Manager Menu Some printers may have an Optional NIC interface menu Common EtherTalk LanManager NetWare TCP IP Protocol Printer Name Default Disabled Yes No Enabled Idle Administration Communications Optional NIC CrownNet ...

Page 74: ...ame 2 Printer Slot PServer Name 1 Printer Name 1 Printer Name 2 Enabled File Srv Name 3 PServer Name 2 Printer Name 3 Frame Type 802 3 IPX Addr Ether 2 IPX Addr 802 2 IPX Addr Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mode PServer Context 1 PServer Context 2 PServer Context 3 PServer Name 3 Default Default SNAP IPX Addr Idle Administration Communic...

Page 75: ...sabled Read Write Enabled Trap Port Write Trap Read Trap Idle Administration Communications Optional NIC CrownNet Internet Default Secure Accnting LPD SNMP Mask Chan Assignment NMS 1 5 Router Address Files Timeout Banner None Community Internet Address Access Remove Passwords No Yes BOOTP RARP Remove Hosts No Yes No Yes Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled ...

Page 76: ... Utility n QMS Printer Web Page support information Contains FAQ database and full hyperlinked help pages in PDF format with information on CrownNet and the printer n QMS CrownNet System Administrator s Guide Provides detailed configuration and utility information n QMS Crown Remote Console User s Guide Explains how to use Remote Console to control printing from a workstation any where on the netw...

Page 77: ...interface enabled n Is the appropriate protocol or protocols enabled n Are all printer and protocol addresses configured correctly Sources of Support Several sources of help and information are available depending on the type of help you need Your QMS Vendor Your local vendor the one from whom you bought the printer may be best equipped to help you Your vendor has specially trained service technic...

Page 78: ...request the directory press 2 on your phone or fax keypad when prompted Then call back to request specific documents You can order up to three documents per call CompuServe Through CompuServe you ask general non technical questions share information with other users and access printing information and programs When you use CompuServe type go qmsprint to go directly to the forum where QMS is locate...

Page 79: ... of the problem þ The printer model þ The type of host computer you re using þ The type and version of operating system you re using þ The interface you re using and if serial the protocol for example XON XOFF þ The application and version you re using þ The emulation you re using þ Your printer firmware version listed on the status start up pages n Fax You can fax questions to the CRC at 334 633 ...

Page 80: ...ax 1 334 633 3716 Internet http www qms com Latin America Fax 1 334 639 3347 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Central Time Spare Parts Ordering and Information 1 334 633 4300 x2530 8 00 am 5 00 pm Central Time QMS Canada General Contact 1 514 340 0646 Fax 1 514 340 04...

Page 81: ...ess Tech Centre 52 2 Railway Parade 2141 Lidcombe NSW Australia 61 2 9901 3235 Fax 61 2 9901 3273 QMS Benelux Belgium Nether lands and all unlisted countries Planetenbaan 60 Corner Plaza 3606 AK Maarssen The Netherlands 31 346 551333 Fax 31 346 550170 Internet http www qms nl QMS France Vélizy Plus 1 Bis Rue du Petit Clamart 78142 Vélizy Cedex France 33 1 410 79 393 Fax 33 1 408 30 110 QMS GmbH Ge...

Page 82: ...k Arenavägen 41 6th floor 121 77 Johanneshov Sweden 46 8 600 01 30 Fax 46 8 600 01 33 QMS South Africa Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of South Africa 27 11 807 6957 Fax 27 11 807 6960 QMS UK United Kingdom and Ireland Old Bridge House The Hythe Staines Middlesex TW18 3JF United Kingdom 44 1784 442255 Fax 44 1784 461641 ...

Page 83: ...17 DOS 18 HP UX 19 Macintosh 20 OS 2 21 Solaris 23 SunOS 24 Windows 26 CrownAdmin 3 on line help 74 CrownNet 9 Alternate Media 6 What is included 6 CrownNet Menus 68 CrownNet menus EtherTalk menu 70 Lan Manager menu 71 NetWare menu 72 TCP IP menu 73 CrownNet Print Utility 27 LAN Server LAN Manager Workstation Service 28 Microsoft Windows Network support 28 Windows 3 1 Windows for Workgroups 39 ...

Page 84: ... 3 xx 33 NetWare 4 x 36 Printer Control Panel 32 Remote Console 32 TCP IP 37 Internet 76 Internet address 6 WWW address Web address 6 L Lan Manager Menu 71 LAN Manager LAN Server 54 See also OS 2 LAN Server LAN Manager Workstation Service 28 M Macintosh CrownAdmin 3 set up 20 Microsoft Windows Network 28 Mounting the CD ROM AIX 17 HP UX 19 Solaris 23 SunOS 25 N Naming File and Print Servers 33 Net...

Page 85: ...nt Queue Sharing 57 Version 1 x 54 Warp 56 OS 2 Print Server 21 OS 2 Workstation 22 P PCONSOLE 51 Network Configuration NetWare 3 x PCONSOLE 49 Print Monitor Windows 95 74 Windows NT 74 Printer Control Panel 32 Printer Name Windows 33 Printer Web Page 59 Accessing 60 Accounting Page 66 Consumable Status Page 66 General Settings Page 64 Internet Explorer setup 62 Netscape setup 60 Online Help Page ...

Page 86: ...figuration 37 TCP IP Menu 73 TCP IP NetWork Configuration 57 Technical support QMS 77 Token Ring 15 16 Mb 15 4 Mb 15 Source Routing Type 16 Troubleshooting 75 Typographic conventions 5 U UNIX Host Software Installation 30 Using Soft Reset Common Menu 69 NetWare 3 x 36 NetWare 4 x 37 W Web address 6 Windows CrownAdmin 3 set up 26 Port setups 41 System Requirements 26 Windows 95 Network configuratio...

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