Qilive Q.5425, User Manual, Page: 18 / 164

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- Failure of the battery due to overcharging or failure to observe the safety instructions explained
in the instruction manual.
- Cosmetic damage, including scratches, dents, or any other element.
- Damage caused by any intervention carried out by an unauthorised person.
- Defects caused by normal wear and tear or due to normal ageing of the product.
- Software updates due to a change in network settings.
- Product failures due to the use of third party software to modify, change or adapt the existing
software.
- Product failures caused by use without accessories approved by the manufacturer.
- Oxidised products.
Under no circumstances can the manufacturer be respons ble for the loss of data stored on the
disk. Similarly, the manufacturer is not required to verify that the SIM/SD cards are removed from
the returned products.
Repaired or replaced products may include new and/or reconditioned components and equipment.
Terms and conditions of implementation:
To obtain a warranty service, you are requested to return your product to the customer service desk
of your retail outlet with your proof of purchase (receipt, invoice, …), the product and its supplied
accessories, with its original packaging.
It is important to have the date of purchase, the model and the serial or IMEI number on hand
as information (this information usually appears on the product, the packaging or your proof of
purchase).
Failing this, you must return the product with the accessories necessary for its proper operation
(power supply, adaptor, etc.).
In the event that your claim is covered by the warranty, the after-sales service may, within the limits
of local law, either:
- Repair or replace defective parts.
- Exchange the returned product with a product that has at least the same functionality and that
is equivalent in terms of performance.
- Refund the product at the purchase price of the product mentioned on the proof of purchase.
If one of these 3 solutions is used, this does not give rise to the extension or renewal of the warranty
period.