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FLUO SENS integrated Manual
January 2013
15.1 Liability for Defects
The warranty period is based on statutory provisions and is
usually 24 months. In the case of pre-used equipment, liability for
defects and warranty shall be excluded. If instructions given by
QIAGEN Lake Constance GmbH with respect to storage,
installation and handling of the products are not followed, or if
changes are made to the product, parts are replaced or
consumable items are used which do not comply with the original
specifications, any warranty rights are forfeited unless the
business partner is able to refute any assertion that any of these
circumstances has caused the deficiency. Defects, incorrect
deliveries, quantities or transport damage are to be notified
without delay by the business partner of QIAGEN Lake
Constance GmbH in writing or by fax (in case of defects that can
be identified immediately), otherwise within 2 weeks of receipt of
the products at the place of destination, by clearly describing the
defect. In this respect it is necessary that the business partner
properly fulfills his obligations of investigation and notification in
accordance with Article 377 of the Commercial Code. QIAGEN
Lake Constance GmbH shall be notified of any defects, which
cannot be detected within a reasonable timeframe, immediately
upon their detection. If the business partner notifies QIAGEN
Lake Constance GmbH that the products are defective, QIAGEN
Lake Constance GmbH will require return of the defective
products for repair or replacement at the discretion of QIAGEN
Lake Constance GmbH. Transportation of the defective product
is to be insured by the business partner of QIAGEN Lake
Constance GmbH. If return to factory and rework fails at least
two times, or cannot be reasonably expected from QIAGEN Lake
Constance GmbH, the business partner has the option to
demand a reduction in price or withdraw from the contract. The
same shall apply if replacement of the product fails or cannot be
reasonably expected from QIAGEN Lake Constance GmbH.
Withdrawal from the contract shall be allowed only if the
reduction in value of the product, or reduction in its suitability for
use in accordance with the contract is deemed to be significant.
In this case, warranty costs will still be applicable.
15.2 Warranty
As a rule, the statutory 24-month manufacturer warranty shall
apply for hardware and software products not produced by
QIAGEN Lake Constance GmbH. Furthermore, warranty for
these products will only be provided on condition that the
warranty case is recognized and confirmed by the manufacturer
or the subcontractor of QIAGEN Lake Constance GmbH.
QIAGEN Lake Constance GmbH will provide warranty for
products of QIAGEN Lake Constance GmbH for at least 24
months. Consumable parts, including rechargeable batteries, will
be covered by a specific warranty period. If QIAGEN Lake
Constance GmbH gives the business partner warranty beyond
the warranty period mentioned above, QIAGEN Lake Constance
GmbH will reserve the right to repair or replace the defective
part. The place of fulfillment of this warranty shall be the
company address stated below. If The product is found to be
defective despite our rigorous quality control systems, please
contact us at the address given on page 2:
Upon receipt of your notification of claim we will promptly send
you a RMA form. In addition to the RMA number, this document
includes space for you to describe the nature of the problem. The
RMA number is for warranty claims and provides transparency in
the transaction, allowing us to process the claim as quickly as
possible. After filling out the form, please return the form and the
defective product freight collect to the above address. We will
repair or replace the product and return it to you as fast as
possible. Please be aware that it may take several days to
process this transaction.
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