Qardio QardioBase X, User Manual

Page: 33 / 54

33
TROUBLESHOOTING
REMEDY POTENTIAL CAUSE PROBLEM
Weight measurement is
not appearing.
Body analysis could not be
performed.
You are moving too much
while QardioBase X
attempts to measure you.
You are not weighing yourself
with dry, bare feet.
It is important to stand still while on the platform
of the scale. If QardioBase X detects too much
movement, you will be prompted with the “Hold
Still” icon. This will remind you to stand still so
QardioBase X can take an accurate reading.
If the problem occurs again, please contact
customer support at support.qardio.com
To allow QardioBase X to perform body anlaysis
using BIA you must weigh yourself with dry, bare
feet, and avoid your legs touching. The scale
cannot measure body composition if you are
wearing shoes, socks or stockings, or if your feet
or the scale surface are not clean.
You do not have “Normal Mode”
enabled.
If it is safe for you to perform body analysis,
review your mode selection to ensure you have
“Normal Mode” enabled. If the problem occurs
again, please contact customer support at
support.qardio.com