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TROUBLESHOOTING
Q: What can I do if the system does not detect the HDD?
A: Check the data and power cables and make sure they are securely connected.
Q: I am not getting any video signal on the DVR. What is wrong?
A: Check to make sure the cables are securely connected to the BNC ports on the DVR. You
can also try another cable to make sure there is not a problem with the cable. Make sure you
have selected the correct video format for your country (NTSC is standard USA format).
Q: Can the DVR have problems if it gets too hot? How can I prevent my system from
over-heating?
A: The DVR has a fan to help it dissipate heat while it is working. Please place the DVR where
there is good air circulation and away from high temperatures to increase the stability and
product life of your DVR.
Q: My remote control does not work when the DVR is in Live mode but the front panel
buttons are working. What is wrong?
A: Make sure nothing is blocking the LED on the remote or the DVR. If both are OK, check the
batteries of your remote.
Q: Can I use the hard drive from my PC in the DVR?
A: You can if the hard drive is the same type and the size supported by the DVR. However, once
you install the hard drive in your DVR, it will be formatted for use in the DVR and your PC will no
longer be able to read the hard drive.
Q: Do I have to stop recording to playback files on the DVR?
A: No you do not have to stop recording, the DVR will support both functions at the same time.
Q: Can I erase files from the hard drive of the DVR?
A: You can not erase individual files. You would need to re-format the hard drive which will erase
all of the files.
Q: Why can’t I log-in to the Net-Viewer program?
A: Please verify that the Net mode is correct, the cable to the RJ-45 port is securely connected
to the DVR and the router, and that you are using the correct password. Also check to make
sure your ActiveX controls are enabled and your pop-up blocker is turned off.
Q: We have attached a PTZ camera but cannot control it. What is wrong?
A: Verify that the protocol, baud rate, address and other settings on the PTZ camera match the
settings you have entered into the DVR setup. Make sure the data cables are securely attached
to the DVR’s RS485.
Q: Why does the Buzzer keep sounding?
A: Check to see if the Motion Detection option is enabled on your system and discern whether
or not your system has detected activity. If no motion has been detected, check to see if the
hard drive on your DVR has been recognized and that there is sufficient space available. Another
possibility to consider is that your cameras might have lost video. If this occurs, check the power
feed to the cameras and make sure that they are turned on.
SYSTEM CONNECTIONS
(NOTE: This diagram is for reference only to show where to attach various devices to the DVR.
The cameras, external alarms, USB flash drives, monitors and computers are not included
with the standard DVR package)
Connect up to
4 Cameras
(not included)
Monitor
(not included)
Audio
In
Audio
Out
Mouse
PTZ Support
(not included)
Alarm Output
(not included)
Alarm Input
(not included)
Power
Switch
Remote
Monitoring
RJ-45