customerservice
@
puregbi.com
1-866-498-5269
MODEL# 9011TS - PAGE 12
CARE & MAINTENANCE
FREQUENTLY ASKED QUESTIONS
IMPORTANT: While no regular maintenance is required, you must inspect the trampoline before each use and replace
any worn, defective, or missing parts. The following conditions could represent potential hazards: Missing, improperly
positioned, or insecurely attached frame padding; Punctures, frays, tears, or holes worn in the bed or frame padding;
Deterioration in the stitching or fabric of the bed or frame padding; Broken or missing springs; A bent or broken frame; A
sagging jump mat; or sharp protrusions on the frame or suspension system; Bent or broken enclosure poles; Missing or
torn foam on the poles; Torn or ripped enclosure netting; Broken or fraying zipper in the enclosure opening. Cease using
trampoline immediately and secure it against unauthorized use if any of these conditions are present.
• If any part of the trampoline frame requires cleaning, simply wipe with a damp cloth. (Do not jump on the trampoline
after cleaning until completely dry).
• To clean chalk from mat, wipe down net with wet rag. Allow mat to fully dry before jumping.
QUESTION:
“The foam padding or mat is damaged, what should I do?”
ANSWER:
IF YOU ARE STILL WITHIN YOUR WARRANTY PERIOD (90-DAYS FROM INITIAL PURCHASE) YOU
SHOULD CONTACT CUSTOMER SERVICE (info below).YOU CAN ALSO PURCHASE REPLACEMENT PADDING AND
MATS AT: http://www.pureglobalbrands.com
QUESTION:
“I had a part missing from my box” or “something was damaged in shipping, can you send it to me?”
ANSWER:
IF IT HAS BEEN 30 DAYS OR LESS FROM THE DATE OF YOUR INITIAL PURCHASE, YOU CAN CONTACT
CUSTOMER SERVICE (info below) FOR A REPLACEMENT PART TO BE ISSUED.
