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WARRANTY PROCEDURE
The following policies covers all Pulse-Eight products
Unless otherwise instructed, please do not open any of our products Doing so will invalidate your warranty As
part of the troubleshooting procedure, you may be instructed to open the device, but you can only proceed with
this once consent has been given
To open a support ticket, please visit: wwwpulse-eightcom/support
Please Note:
Warranty cover for ALL products starts from date of receipt of goods NOT date of installation
Should we find that your product does need replacing, we will send your replacement directly to the distributor
you purchased from, if not purchased directly from Pulse-Eight
From 1st April any products purchased will have new warranty lengths The length of warranty is determined by
the type of product purchased Our cover can be broken down into 3 categories:
Gold, Silver and Bronze.
GOLD: Pulse-Eight Audio and Video Matrices
• 5-year warranty as standard
- 2-year advanced replacements
- 3-year return to base for repair
SILVER: Pulse-Eight Amps, Extender Sets and Accessories
• 3-year warranty as standard
- 1-year advanced replacements
- 2-year return to base for repair
BRONZE: IR, Cables, Brackets and our Tech Tools
• 1-year advanced replacements
Pulse-Eight Current Product—Within the advanced replacement warranty year(s)
1 Contact support via phone or a support ticket Pulse-Eight will try to help troubleshoot and resolve the issue
remotely
2 If unable to resolve the fault remotely and the unit needs replacing an advanced replacement will be raised with
the installer who purchased it If you purchased from a distributor you will need to return to your distributor
and they will contact Pulse-Eight to get the RMA raised All distributor advanced replacements will be sent to
the distributor and cannot be sent direct to their installer
Pulse-Eight Current Product—Within return to base warranty
1 Contact support via phone or a support ticket Pulse-Eight will try to help troubleshoot and resolve the issue
remotely
2 If unable to resolve the fault remotely and the unit needs to be repaired, an RMA will be raised with the installer
if purchased direct from Pulse-Eight Or if purchased from a distributor, the installer will be directed back to
their distributor who will raise an RMA
Pulse-Eight Products Purchased Before 1st April, 2022.
Please visit: Warranty Page Or Contact support via phone, opening a support ticket or emailing
support@pulse-eightcom
Summary of Contents for neo:4Pro
Page 1: ......
Page 13: ...13 WIRING GUIDELINES This is an example of a wiring diagram of the neo 4Pro...
Page 35: ...35 NOTES...
