Pulse-Eight neo:4Pro, User Manual

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IR Control
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emitters should be fixed firmly over infrared sensors of sources. Receivers should be attached or next to displays
ensuring a clear line of sight to the remote control used to operate Each IR port has an LED, when correctly
installed the LED will flash when IR is transmitting or receiving.
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye A good trick to check
whether your remote is transmitting a signal is by viewing the remote handset sensor through a digital camera/
camera phone. The sensor should flash when a button on the handset is held down.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation Ensure emitters and
receivers are away from direct sunlight Halogen lighting and plasma screens may also interfere with IR signals
Infrared Not Functioning
1 Make sure to use t he compatible IR flasher/re ceiver for this video matrix
2 Check and see if the LED beside the IR port is lighting up. It signifies whether the IR connection is working.
3 If the IR bud is not receiving or transmitting, test it out with a different port or swap with another IR bud to
deduce the problem
Note: Do not mix and match 12V or 5V to different video matrixes as they could cause irreparable damage.
Back Panel LED Values
ETH RJ45 Left:
OFF - No HDMI Signal
AMBER (Blinking) - Activity on Network
ETH RJ45 Right:
OFF - No Ethernet
GREEN - Connected to Network
HDMI Input:
OFF - No Signal
GREEN - HDMI +5V and Signal
HDBT Output:
OFF - No HDBT RX connected
GREEN - HDBT RX connected / PoH enabled
HDBT RJ45 Left:
OFF - No HDBT Link
AMBER - HDBT Link established
HDBT RJ45 Right:
OFF - No Video
GREEN (Blink) - Video Present (No HDCP)
GREEN (Solid) - Video Present (HDCP)
A
B
C
D
There are several debug LEDs next to the input and output ports that can help with any further troubleshooting
C D A
B