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propel uk returns policy
returned items failing
witHin tHe warranty period
if a fault occurs within the first 90 days from the date of purchase (and the
fault is covered under the manufacturer's guarantee) then you will need to go to
propelrc.co.uk and select the "customer care" link and request a return merchandise
authorization form or "rma". you will need to ship the product to our address (see
above) with a copy of the completed rma form inside the box. once the item is
received, our technicians will inspect the product and if found faulty, repair or
replace the product and ship it back to you at no extra cost.
all returned goods must be returned in adequate packaging. Propel will not be
responsible for any damage that is incurred to goods that are not packaged in the
original packaging that the goods were shipped in. if you do not have the original
packaging, you will need to obtain appropriate packaging and ensure that the
returning goods are protected against the rigors of courier transit. Please also
send the package in a manner that requires a signature upon delivery. Propel uk
will not be responsible for any packages mislaid or stolen in transit.
if the returned item is found not to be faulty and the problem is one of incorrect
usage, operator error and/or operator damage, the customer will be liable for the
carriage costs of the goods back to us and also for returning the product back
to the customer. once product is received, our warranty repair technicians will
review the product to determine if it was actually faulty or not. if the product
is deemed not faulty according to Propel's warranty guidelines, a customer care
representative will contact you with a quote to repair and replace the product.
Please note that all carrier charges and repair charges must be collected before we
can return the product.
Please ensure that all goods returned have a copy of the original proof of purchase
and a completed rma form stating the full reasons for return. failure to do this
may slow down any repair or refund.
