Promise Technology SmartStor DS4600 Product Manual Download Page 135

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Appendix A: Maintenance

129

Hard Booting the SmartStor

To hard reboot the SmartStor:
1.

Disconnect the power cable from the SmartStor.
See page 130, Figure 1.

Wait 10 seconds, then reconnect the power cable.

Press the Power button.
It takes about a minute to boot the SmartStor. When fully booted:
•

The buzzer beeps one time.

•

The System Status LED turns blue.

Verify that the SmartStor now appears in SmartNAVI Main Window.

Caution

Do not disconnect the power to reboot the SmartStor unless the
SmartStor failed to reboot itself after the firmware update.

Summary of Contents for SmartStor DS4600

Page 1: ...SMARTSTOR DS4600 Product Manual Version 1 0 ...

Page 2: ...ontain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or impli...

Page 3: ...re 9 OS Support 10 Installation Windows 10 Installation Mac 13 Setting Up the SmartStor 16 One Touch Configuration 16 Chapter 3 SmartNAVI 19 Working with SmartNAVI 19 Opening the Main Window 19 Choosing a SmartNAVI Language 21 Viewing SmartNAVI Information 21 Closing SmartNAVI 23 Making Management Settings 25 Configuring a DAS System 25 Locating the SmartStor 28 Editing the Node Name of SmartStor ...

Page 4: ...Backup Schedule 59 Scheduling a Backup 65 Viewing Backup Schedules 68 Changing a Scheduled Backup 69 Deleting a Scheduled Backup 73 Restoring Backed up Files 74 Viewing the Backup Event Log 76 Saving the Event Log 78 Clearing the Event Log 79 Using Media Center 81 Viewing Playlists 81 Creating a Playlist 82 Playing a Playlist 83 Renaming a Playlist 83 Deleting a Playlist 84 Playing a Single Music ...

Page 5: ...pport 115 Frequently Asked Questions 115 Contacting Technical Support 116 Limited Warranty 119 Disclaimer of other warranties 119 Your Responsibilities 120 Returning Product For Repair 121 Appendix A Maintenance 123 Upgrading the Firmware 123 Downloading the Firmware Upgrade File 123 Installing the Firmware Upgrade File 123 Booting the SmartStor in Safe Mode 126 Hard Booting the SmartStor 129 Remo...

Page 6: ...SmartStor DS4600 Product Manual vi GNU General Public License 137 Index 139 ...

Page 7: ... synchronization functions protect your data About This Manual This Product Manual describes how to setup use and maintain the SmartStor DS4600 It also describes how to use the SmartNAVI software that you install and run on your Windows or Mac This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for...

Page 8: ...e 800 host interface Up to 800 Mb s FireWire 400 host interface Up to 400 Mb s USB 2 0 host interface Up to 480 Mb s Key Benefits Driver free plug and play SmartNAVI management tool One touch configuration One touch backup Client to DAS backup Compatible with Apple Time Machine Media Player for playback of music and videos stored on SmartStor Photo Album to create flash based Photo Albums Warning ...

Page 9: ...uing Native command queuing Drive roaming among channels S M A R T status polled every 15 minutes Hot spare drive RAID Volume rebuilding Background rebuilding Spin down in system Standby mode RAID level support RAID 0 1 5 and 10 Unicode file name support SATA RAID Controller Oxford Semiconductor OXUFS936QSE USB port USB 2 0 up to 480 Mb s Type B connector Power Supply 90 100W with PFC 100 230V aut...

Page 10: ...terprise With SP2 Windows Server 2008 64BIT enterprise With SP2 Windows 7 32BIT Windows 7 64BIT RedHat Enterprise Linux 4 RedHat Enterprise Linux 5 SuSE Enterprise Linux 9 SuSE Enterprise Linux 10 10 1 Mac OS 10 4 Power G4 Mac OS 10 4 x and above Windows XP 32BIT Professional with SP3 Windows XP 64BIT XP 64 with SP2 Windows Vista 32BIT Enterprise With SP2 Windows Vista 64BIT Enterprise with SP2 Wi...

Page 11: ...1m eSATA cable 1 5m FireWire 800 1394b cable 1m Power cord 1 5m CD with SmartNAVI software Product Manual and Quick Start Guide Warning The electronic components within the SmartStor are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SmartStor or its subassemblies Warning The fan contains hazardous moving parts Keep fingers and ...

Page 12: ...sk Drive Drive Carrier Disk Activity LED Volume Activity LED One Touch Backup Button Disk Status LED Note This SmartStor is shown without the front door System Status LED Power Connection USB type B Connection FireWire 800 1394b Disk Drive Cooling Fan Power Button eSATA Connection FireWire 400 1394a Connection ...

Page 13: ...come a RAID Volume on the SmartStor To install disk drives 1 Open the door on the front of the SmartStor enclosure 2 Pull a disk drive carrier from the enclosure See page 6 Figure 1 3 Carefully lay the disk drive into the drive carrier so that the screw holes on the sides of the carrier align with the screw holes in the drive See Figure 3 Figure 3 Disk drive installed in a drive carrier Disk Carri...

Page 14: ... 480 Mb s USB Be sure your USB connection is to a USB 2 0 port on your PC The older USB 1 1 ports have a data transfer rate of only 12 Mb s To connect the SmartStor to your PC via USB 2 0 1 Attach the B connector of the USB cable to the USB connection on the SmartStor See page 6 Figure 2 2 Attach the other end of the USB cable to PC eSATA To use this option your PC must have an eSATA connector on ...

Page 15: ... cord on the back of the SmartStor enclosure and plug the other end into the power source 2 On the back of the SmartStor press the power button It takes about a minute to boot the SmartStor When fully booted The buzzer beeps one time The System Status LED turns blue Installing the Software The SmartNAVI software connects your PC to the SmartStor sets up the SmartStor sets up network drives on your...

Page 16: ...xt button to begin installation The License Agreement screen appears Windows XP 32BIT Professional with SP3 Windows XP 64BIT XP 64 with SP2 Windows Vista 32BIT Enterprise With SP2 Windows Vista 64BIT Enterprise with SP2 Windows Server 2003 R2 32BIT With SP2 Windows Server 2003 R2 64BIT with SP2 Windows Server2008 32BIT enterprise With SP2 Windows Server2008 64BIT enterprise With SP2 Windows 7 32BI...

Page 17: ...the I accept the terms option then click the Next button The Choose Destination Location screen appears 5 Optional Click the Browse button to choose a new install location for the software Click the Next button The Ready to Install screen appears ...

Page 18: ...ion When the installation is finished the final installation screen appears 7 Click to Finish button to close the installer With the Online Registration box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register ...

Page 19: ...he PC The installer adds a SmartNAVI icon to the Start menu Application tray SmartNAVI loads automatically every time your Windows OS starts Installation Mac Set up the file system before installation 1 The MAC warning window appears if there is no file system on your MAC Click Initialize button to set up the file system ...

Page 20: ...mended for MAC users Starting installation 1 Please double click the SmartNAVI dmg file to open and install the disk of SmartNAVI Image 2 Click the SmartNAVI Image to open the folder 3 Drag the SmartNAVI app icon to the right side Applications folder The SmartStor appears on your MAC as a hard disk drive See Figure 4 ...

Page 21: ...Chapter 2 Installation and Setup 15 Figure 4 SmartStor on a MAC SmartStor appears as a Hard Disk Drive ...

Page 22: ...to Your PC on page 8 One Touch Configuration creates and formats a RAID volume according to the number of disk drives installed in the SmartStor This setup option is recommended for most users Press and hold the One Touch Backup button for two seconds Important To use One Touch Configuration all of your disk drives must be free of any RAID configuration They can be either free or spare drives Only...

Page 23: ...nd Setup 17 The DAS beeps and reboots Then your RAID volume is ready On a Windows PC the SmartStor appears as a hard disk drive See page 46 Figure 4 On a MAC the SmartStor appears as a removable disk drive See page 47 Figure 6 ...

Page 24: ...SmartStor DS4600 Product Manual 18 ...

Page 25: ...rms backups changes the network settings create RAID volumes add and mounts folders and manages file downloads from the Internet This category includes the following topics Opening the Main Window page 19 Choosing a SmartNAVI Language page 21 Viewing SmartNAVI Information page 21 Closing SmartNAVI page 23 Opening the Main Window To open the Main Window do one of the following actions If no Window ...

Page 26: ...SmartStor DS4600 Product Manual 20 If the SmartNAVI Window is open click the DS4600 in the Device List The Main Windowopens ...

Page 27: ... a language 1 Open the Main Window 2 From the dropdown menus choose Function Language then choose the the language you prefer Figure 1 SmartNAVI Function menu on the Mac OS desktop Viewing SmartNAVI Information SmartNAVI is the software application that connects your PC with the SmartStor DAS system To view information about SmartNAVI on Windows 1 Right click the SmartNAVI icon in the application ...

Page 28: ...opup menu To view information about SmartNAVI on Mac from the dropdown menus at the top of the screen choose Help About The About window appears and lists the following information SmartNAVI Version number Java Virtual Machine JVM Version number JVM Vendor name ...

Page 29: ...bers of installed Plug ins When you are done with the About window click the Close button Closing SmartNAVI To close SmartNAVI on your PC do one of the following actions Windows Click the close icon at the top right corner of the SmartNAVI Main Window For Windows PCs if you close SmartNAVI this way you can open it from the application tray icon ...

Page 30: ...4600 Product Manual 24 Mac Click the close icon at the top left corner of the SmartNAVI Main Window On Macs you can always open SmartNAVI from the Dock icon With SmartNAVI as the active application press Command Q ...

Page 31: ...page 35 Restarting the SmartStor page 37 Configuring a DAS System SmartStor has two modes One Click Setup Loads a collection of default settings Recommended for most users Advanced Setup Enables you to make your own settings Recommended for advanced users One Click Setup To configure your DAS system using One Click Setup 1 Open the SmartNAVI Main Window See Opening the Main Window on page 19 2 Cli...

Page 32: ...artStor DS4600 Product Manual 26 3 Click the OK button to continue Advanced Setup To configure your DAS system using Advanced Setup 1 Open the SmartNAVI Main Window See Opening the Main Window on page 19 ...

Page 33: ...VI running on a Mac GUID Partitioning Table Apple Partition Map Master Boot Record Scheme Click the Next button to continue 4 Choose the Create Volume setting you want Automatic Manual Click the Next button to continue 5 If you chose Manual under Create Volume choose the type of volume you want Maximum Capacity RAID 0 using all disk drives Data Protection Your choice of RAID level based on the num...

Page 34: ...ton to continue 7 Review your parameters To make changes click the Previous button To accept the parameters and configure your DAS system click the OK button 8 In the Final Confirm popup window click the Yes button 9 In the Warning popup window type YES into the field and click the OK button See Advanced Setup on page 39 Locating the SmartStor This feature helps you to physically locate a DAS syst...

Page 35: ... LED blinks blue for several seconds right Editing the Node Name of SmartStor This feature helps you to edit a node name To edit a SmartStor 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the system in the Device List that you want to edit Disk Activity LED ...

Page 36: ...SmartStor DS4600 Product Manual 30 3 Right click and choose the Edit item 4 Change the node name that you want and press the Enter key on your keyboard ...

Page 37: ...rmation or warning and description To view the DAS system s Event Log 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the DAS Management icon 3 Click the Event Log button Click the arrow on the Date Time header to reverse the chronological order Up to 500 events are reported There is no Save or Clear feature Note For backup system events see Viewing the Backup Event Log on p...

Page 38: ... Opening the Main Window on page 19 2 Click the DAS Management icon A and click the Mail Setting button B 3 Click the Enable C option to enable email notification 4 Enter the requested information in the fields provided Mail server name Mail server port number Email sender address From Email receiver address To Optional click the Enable D option to enable authentication User Name Password Password...

Page 39: ...are was placed in Support Download DS4600 2 Download the DS4600 firmware upgrade file to your PC The firmware upgrade filename will be similar to ds4600_xxxxxx_xx upg Installing the Firmware Upgrade File To install the firmware upgrade file 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the DAS Management icon and click the Upgrade Firmware button 3 Click the folder icon 4 ...

Page 40: ...to confirm the firmware version successfully upgraded Making Enclosure Settings To make enclosure settings 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the DAS Management icon A and click the Settings button B 3 Click the Enable or Disable options for Buzzer C Smart Fan D Auto Boot E Note An enabled buzzer warns you of any problems with the DAS system An enabled fan saves...

Page 41: ... is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 123 During and after the shutdown none of your folders are accessible from your PC Using SmartNAVI To shut down the SmartStor 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the DAS Management icon and click the Shutdown button ...

Page 42: ...on box click the Yes button Directly To shut down the SmartStor press and hold the power button on the back of the SmartStor enclosure for five seconds top right The system status LED turns red and then goes dark bottom right Power Button System Status LED ...

Page 43: ...o restart the SmartStor after a shutdown press the power button on the back of the SmartStor enclosure top right When the SmartStor is fully booted The buzzer beeps one time The system status LED turns blue bottom right Power Button System Status LED ...

Page 44: ...ard creates and formats your RAID volume automatically To perform a one click setup 1 Open the SmartNAVI Main Window See Opening the Main Window on page 19 2 Click the Setup Wizard icon and click the One Click Setup button 3 Click the OK button to continue The DAS reboots Then your RAID volume is ready On a Windows PC the SmartStor appears as a hard disk drive See page 46 Figure 4 On a MAC the Sma...

Page 45: ...n Window on page 19 2 Click the Setup Wizard icon A and click the Advanced Setup button B 3 Choose the Partition Scheme you want for your RAID volume C SmartNAVI running on a Windows PC Primary partition Extended partition SmartNAVI running on a Mac GUID Partitioning Table Apple Partition Map Master Boot Record Scheme Click the Next button D to continue Figure 2 Advanced Setup viewed from a Window...

Page 46: ...SmartStor DS4600 Product Manual 40 Figure 3 Advanced Setup viewed from a MAC 4 Choose the Create Volume setting you want Automatic Manual ...

Page 47: ...tinue 5 If you chose Manual under Create Volume choose the type of volume you want Maximum Capacity RAID 0 using all disk drives Data Protection Your choice of RAID level based on the number of disk drives installed RAID 1 2 drives RAID 5 3 or 4 drives ...

Page 48: ...SmartStor DS4600 Product Manual 42 RAID 10 4 drives ...

Page 49: ...ext button to continue 6 Under Partition Setting Type a volume name in the field provided A Choose a file system format from the dropdown menu B Check the Volumes support over 2 2TB capacity box C if the volumes are over 2 2TB capacity ...

Page 50: ...SmartStor DS4600 Product Manual 44 Click the Next button D to continue ...

Page 51: ...o make changes click the Previous button To accept the parameters and configure your DAS system click the OK button 8 In the Final Confirm popup window click the Yes button 9 In the Warning popup window type YES into the field and click the OK button ...

Page 52: ...your RAID volume is ready On a Windows PC the SmartStor appears as a hard disk drive See page 46 Figure 4 On a MAC the SmartStor appears as a removable disk drive See page 47 Figure 6 Figure 4 SmartStor on a Windows PC SmartStor appears as a Hard Disk Drive ...

Page 53: ...Chapter 3 SmartNAVI 47 Figure 5 SmartStor file structure viewed from a Windows PC Figure 6 SmartStor icon on the Desktop of a MAC SmartStor appears as a Removable Disk Drive ...

Page 54: ...SmartStor DS4600 Product Manual 48 Figure 7 SmartStor file structure viewed from a MAC ...

Page 55: ...low Viewing RAID Volume Status page 50 Viewing a List of RAID Volumes To view a list of RAID Volumes 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the Volume Configuration icon The Volume List appears RAID Volume information includes Volume name RAID level Capacity Usage Percentage of capacity used ...

Page 56: ... status of a RAID Volume 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the Volume Configuration icon 3 Click the RAID Status List button The RAID Status List appears RAID Status List includes Volume name RAID level Capacity Background Activity Status ...

Page 57: ...page 73 Restoring Backed up Files page 74 Viewing the Backup Event Log page 76 Saving the Event Log page 78 Clearing the Event Log page 79 One Touch Backup One Touch Backup enables you to make a quick automated backup of a selected folder on your PC at the touch of a button You can backup the files in a single folder multiple folders or your complete hard disk drive This feature works on the PC wh...

Page 58: ...kup function backs up all of the folders on your PC that you chose in your backup schedule except for any folders or files that are open or protected Viewing Your Backup Files On the SmartStor find the Backup folder The Backup folder contains the results of the One Touch Backup The subfolders inside the Backup folder match the file structure on your PC s hard disk drive The PC Backup folder is nam...

Page 59: ...click the SmartStor Figure 8 BACKUPDATA folder viewed on a Windows PC MAC Pcs To view your backup files from a MAC On the MAC desktop double click the SmartNAVI icon Under Hard Disk Drives double click the SmartNAVI disk Backup folder of account name Billy ...

Page 60: ...in Window Caution The SmartStor and One Touch Backup cannot restore a failed boot drive in your PC Important Windows does not allow SmartNAVI to access protected folders and files If you want to perform a backup you must first disable protection on your folders and files The SmartNAVI backup does not make a backup of any open files such as Outlook If you want a specific file to be backed up be sur...

Page 61: ... Restoring Backed up Files on page 74 Main Window If you do not have a backup schedule for your PC start your backup from the SmartNAVI Main Window To backup from the Main Window 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the SmartSYNC icon A and click the Backup button B 3 Under Backup your data to choose The DAS DS4600 or Local drive your PC from the first dropdown me...

Page 62: ...Stor DS4600 Product Manual 56 4 Do any of the following actions to choose your backup from folders Check the Backup My Data box Chooses the My Documents Favorites and Desktop folders with all their contents ...

Page 63: ...k the Add to Backup icon Opens the My Documents folder Click a folder you want to backup then click the Choose button Repeat for additional folders Drag and drop the folders you want to backup to the Backup your data from window ...

Page 64: ...AS system in a folder named BACKUPDATA_your username You can restore the backup files to your PC at any time Device List Before you can do a backup now you must create a backup schedule See Scheduling a Backup on page 65 To backup from the Main Window 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the system in the Device List whose backup you want to run 3 Right click and ...

Page 65: ...NAVI icon in the Windows application tray or Mac Dock right The SmartNAVI Window opens 2 Click the DS4600 in the Device List The Main Window opens 3 Click the SmartSYNC icon A 4 Click the Backup button B 5 Under Backup your data to choose The DAS DS4600 or Local drive your PC from the first dropdown menu C SmartNAVI in Windows SmartNAVI in Mac OS X ...

Page 66: ...SmartStor DS4600 Product Manual 60 The letter designation of your PC drive under the second dropdown menu D 6 Do any of the following actions to choose your backup from folders ...

Page 67: ...Chapter 3 SmartNAVI 61 Check the Backup My Data box Chooses the My Documents Favorites and Desktop folders with all their contents ...

Page 68: ...uct Manual 62 icon Opens the My Documents folder Click a folder you want to backup then click the Choose button Repeat for additional folders Drag and drop the folders you want to backup to the Backup your data from window ...

Page 69: ...3 7 Click the Schedule button 8 Click an option button for Hour Day Day of the week 9 Choose the corresponding values from the dropdown menus Number of hours Time of day in hours and minutes Time of day and day of the week ...

Page 70: ...SmartStor DS4600 Product Manual 64 10 Click the Add button ...

Page 71: ...the Start button to run a scheduled backup immediately Scheduling a Backup You can schedule backups by the hour day or week To set a schedule for backing up files from your PC to the DAS system SmartStor 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the SmartSYNC icon and click the Backup button 3 Do any of the following actions to select your backup folders ...

Page 72: ...SmartStor DS4600 Product Manual 66 Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents ...

Page 73: ...ns the My Documents folder Click a folder you want to backup then click the Choose button Repeat for additional folders Drag and drop the folders you want to backup to the Backup your data from window 4 Click the Schedule button 5 Click an option button for ...

Page 74: ...k 7 Click the Add button The newly created schedule appears in the Schedule List The backed up files will appear on the DAS in a folder named BACKUPDATA_your username See Creating a Backup Schedule on page 59 Viewing Backup Schedules To view the list of current schedules 1 Go to the Main Window 2 Click the SmartSYNC icon and click the Schedule List button The list of all backup schedules appears ...

Page 75: ...ay or week To change the scheduled backup of files from your PC to the DAS system SmartStor 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the SmartSYNC icon A and click the Schedule List button B 3 Click the schedule C you want to change 4 Click the Modify button D ...

Page 76: ...SmartStor DS4600 Product Manual 70 5 Click the folder whose contents you want to backup ...

Page 77: ...pand the tree and narrow your choices 6 Click the Schedule button 7 Click an option button for Hour Day Day of the week 8 Choose the corresponding values from the dropdown menus Number of hours Time of day in hours and minutes Time of day and day of the week ...

Page 78: ...SmartStor DS4600 Product Manual 72 9 Click the Add button The modified schedule appears in the Schedule List ...

Page 79: ...led Backup Deleting a scheduled backup has no effect upon any files previously backed up to the DAS system SmartStor To delete a scheduled backup 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the SmartSYNC icon A and click the Schedule List button B 3 Click the schedule C you want to delete ...

Page 80: ...button in the confirmation box Restoring Backed up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the DAS system SmartStor You can choose to restore the files to Their original location on your PC An alternative location on your PC ...

Page 81: ...r D The backup files will overwrite the files on your PC Restore to a specific folder D No files are overwritten on your PC 5 If you chose Restore to a specific folder do one of the following actions Type the name of an existing folder in the field E provided Type the name of an new folder in the field E provided Click the Folder icon F Opens the My Documents folder Click a folder you want to use ...

Page 82: ...t Log Backup events report on backups schedules and file transfers Events are reported by date time severity information or error and description To view Backup Event Log 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the SmartSYNC icon A and click the Event Log button B 3 Optional Set the Event Filter dropdown menu C to display All events Information events only Error even...

Page 83: ...Chapter 3 SmartNAVI 77 4 Optional Click the arrow on the Date Time header D to reverse the chronological order Note For DAS system events see Viewing the System Event Log on page 31 ...

Page 84: ...lter dropdown menu to display All events Information events only Error events only Click the arrow on the Date Time header to reverse the chronological order To save a copy of the Backup Event Log as a text file 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the SmartSYNC icon and click the Event Log button 3 Click the Save button 4 Optional Change the file name or save to ...

Page 85: ... Event Log To clear the Backup Event Log 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the SmartSYNC icon and click the Event Log button Note Before you clear the Backup Event Log consider saving a copy for future reference See Saving the Event Log on page 78 ...

Page 86: ...SmartStor DS4600 Product Manual 80 3 Click the Clear All button 4 Click the Yes button in the confirmation box ...

Page 87: ...page 81 Creating a Playlist page 82 Playing a Playlist page 83 Renaming a Playlist page 83 Deleting a Playlist page 84 Playing a Single Music or Video File page 84 Viewing Playlists To view a Playlist 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted A list of playlists appears in the List Window Important This feature requires the DLNA pl...

Page 88: ...equires a LAN connection to the DAS system To create a Playlist 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Click the Create Playlist icon 4 Type a name for the playlist in the highlighted box and press Enter 5 Click and drag files from the folder list to the Playlist icon ...

Page 89: ...ree or the List Window and choose Play from the dropdown menu The List Tree The List Window Renaming a Playlist This function requires a LAN connection to the DAS system To rename a Playlist 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Right click the playlist in the List Tree you want to rename and choose Rename from the dropdown m...

Page 90: ...nter icon The Media Library window appears with List highlighted 3 Right click the playlist in the List Tree or the List Window you want to delete and choose Delete from the dropdown menu 4 Click the Yes button in the confirmation box The playlist is deleted Playing a Single Music or Video File To play a single music or video file 1 Go to the Main Window 2 Click the Media Center icon The Media Lib...

Page 91: ...ndow 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Click the Music or Video folder icon 4 Click the arrow on the list header to reverse the chronological order by Name Artist Genre and Length 5 In the Media Library window click these icons as desired to apply their effects Icon Function Media Library ...

Page 92: ...SmartStor DS4600 Product Manual 86 Media Player Mute Volume Play Stop Previous Next No Repeat Shuffle Repeat One Repeat All ...

Page 93: ... a collection of photo files that you can browse by means of Adobe Flash and HTML technology You can make any number of albums using photos in a variety of file formats And you can use the same photos in multiple albums Part 1 Making your Album To make a new album 1 Go to the Main Window 2 Click the Photo Album icon The Make Album screen appears 3 Click the Select button and choose From folder in ...

Page 94: ...og box navigate to the folder that contains the photo files you want to add to your album and click the Open button Thumbnails of the photos in the folder appear in the left window 5 Click and drag the photos to the right window to add them to your album ...

Page 95: ...Chapter 3 SmartNAVI 89 Optional ...

Page 96: ...SmartStor DS4600 Product Manual 90 To view a photo click the View icon ...

Page 97: ... click the Delete icon 6 When you finish your selection of photos click the Next button The Album Style Setting screen appears 7 Type a Title for your album in the Title field A Or accept the default title 8 Choose the Date with year month and day in the dropdown menus B 9 Choose a Style from the list C An example of the highlighted Style appears in the Preview window ...

Page 98: ...loading your Album You now have the choice of Exporting saving the album to your PC Uploading saving the album to the DAS system Both actions To export the album to your PC 1 Click the Export Album icon 2 In the Final Confirm box Type the name of the destination folder where you want the Album to be saved ...

Page 99: ...Chapter 3 SmartNAVI 93 Navigate to the place where you want the destination folder created Click the Confirm button 3 When the album success message appears click the Confirm button ...

Page 100: ... DS4600 Product Manual 94 The album has been saved in the destination folder To upload the album to the DAS system 1 Click the Upload Album icon 2 When the album success message appears click the Confirm button ...

Page 101: ...artNAVI 95 The album has been uploaded to the Album folder on the DAS system Part 3 Viewing your Album To view your album open its folder and double click the index html file The album opens in your default browser ...

Page 102: ...icon A 3 Click the Manage Album button B The Manage Album screen appears 4 Choose the location year and month in the dropdown menus C Local means on your PC Other names apply to DAS systems The albums matching the criteria appear in the Manage Album list D 5 Click the album you want to view and click the View button E ...

Page 103: ...rtNAVI 97 In the View window click these icons as desired to apply their effects Rotate left Rotate right Zoom in Zoom out Default size Color grayscale toggle Photo metadata Add view delete comments Full screen view ...

Page 104: ...lbum 1 Go to the Main Window 2 Click the Photo Album icon A 3 Click the Manage Album button B The Manage Album screen appears 4 Choose Local the year and month in the dropdown menus C The albums matching the criteria appear in the Manage Album list D 5 Click the album you want to edit and click the Edit button E ...

Page 105: ... The Manage Album screen appears Choose the location year and month in the dropdown menus C Local means on your PC Other names apply to DAS systems The albums matching the criteria appear in the Manage Album list D Caution Deleting an album deletes the photo files saved in the album itself Deleting an album does not delete the original photo files that you copied when you created the album or late...

Page 106: ...SmartStor DS4600 Product Manual 100 4 Click the album you want to delete and click the Delete button E 5 In the Confirmation box click the Yes button The album is deleted ...

Page 107: ... SmartStor when you perform the setup procedure in SmartNAVI The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single Volume Data redundancy fault tolerance for ensuring continuous system operation in the event of a disk drive failure Different RAID levels use different organizational models and have varying bene...

Page 108: ... across multiple drives The RAID Volume s data capacity equals the capacity of the smallest disk drive times the number of disk drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB RAID Volume instead of 460 GB If disk drives of different capacities are used there will also be unused capacity on the larger drives Because RAID 0 does not offer Fault Tolerance meaning ...

Page 109: ...ault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives The RAID Volume s data capacity equals the smaller disk drive For example a 100 GB disk drive and a 120 GB disk drive have a combined capacity of 100 GB in a mirrore...

Page 110: ...on and web servers Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 Volume equals the smallest disk drive times the number of disk drives minus one Hence a RAID 5 Volume with four 100 GB disk drives will have a capacity of 300 GB A RAID Volume with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 is generally conside...

Page 111: ...ogether then striped over a second drive pair Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 Volume equals the capacity of the smallest disk drive times the number of disk drives divided by two In some cases RAID 10 offers double fault tolerance depending on which disk drives fail RAID 10 Volumes on SmartStor consist of four dis...

Page 112: ...advantages Implements a striped disk RAID Volume the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an RAID Volume being ...

Page 113: ...e the failed drive in a RAID 0 Volume because of the way in which data is written to the disk drives under RAID 0 A spare drive is not available for a RAID 10 Volume because RAID 10 requires all four disk drives in the SmartStor enclosure However when you replace the failed disk drive the SmartStor will automatically rebuild the RAID Volume using the new disk drive Advantages Disadvantages High Re...

Page 114: ...start automatically using the spare drive For RAID 1 RAID 5 and RAID 10 Volumes without a spare drive the RAID Volume will begin to rebuild itself automatically when you remove the failed disk drive and install a new disk drive A RAID 0 Volume cannot be rebuilt because of the way in which data is written to the disk drives under RAID 0 Even if there is a designated spare drive rebuilding is not po...

Page 115: ...e Two beeps continuously repeated The SmartStor reports a problem When you boot or reboot the SmartStor the buzzer sounds one time to indicate that the SmartStor is online If you hear the two beep pattern check the following items System Status LED below Disc Status LEDs see page 110 Checking the System Status LED The SmartStor system status LED see page 110 reports the condition of the Enclosure ...

Page 116: ...d System Status LEDs Replacing a Failed Disk Drive If a disk drive fails the Disk Status LED is red See Figure 1 If the disk drive belongs to a RAID Volume the Volume goes Critical or Offline Replace the failed disk drive with a new disk drive of the same or slightly greater capacity You do not have to power down the SmartStor 1 Open the SmartStor s front door 2 Pull out the drive carrier with the...

Page 117: ...atus LED show amber When the Rebuild is finished the Disk Status LED turns blue If the replacement drive is free that is not assigned to a RAID Volume or as a spare the Disk Status LED remains dark after you install the new drive SmartStor Lockup On rare occasions SmartNAVI becomes unresponsive to your inputs If that happens check the SmartNAVI Main Window on your PC See Figure 2 Figure 2 SmartNAV...

Page 118: ... procedure To hard reboot the SmartStor 1 Press and hold the Power button for five seconds During a proper shutdown the System Status LED turns RED then goes dark If the System Status LED stays BLUE the SmartStor is locked up See Figure 3 Caution This action is appropriate only when there are no data transfers or installations in progress Do not disconnect the power to reboot the SmartStor unless ...

Page 119: ...wer cable from the SmartStor 3 Wait 10 seconds then reconnect the power cable 4 Press the Power button It takes about a minute to boot the SmartStor When fully booted The buzzer beeps one time The System Status LED turns blue System Status LED Power Button Power Connection Disk Activity LED ...

Page 120: ...AVI Main Window See Figure 2 The SmartStor automatically runs a File System Check due to the abnormal shutdown During the File System Check the System Status LED blinks amber and the Disk Activity LEDs blink blue Figure 4 Reset button and System Status LED Reset button System Status LED ...

Page 121: ...dule using SmartNAVI The backup schedule tells One Touch Backup which folders and files to backup from your PC onto the SmartStor How do I make the DS4600 quieter The loudest component on SmartStor is the cooling fan With the Smart Fan feature the fan can run at reduced speed or even stop when cooling is not required reducing noise and saving energy at the same time The One Touch Configuration doe...

Page 122: ...n information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States The Netherlands Promise Online Web Site http www promise com technical documents drivers utilities etc E mail Support e Support On Line Fax Support 408 228 1100 Attn Technical Support Phone Support 408 228 1400 option 4 If you wish to ...

Page 123: ...y E mail Support e Support On Line Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support Promise Technology Italy Piazza del Popolo 18 00187 Roma Italia E mail Support e Support On Line Fax Support 886 3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8822 8823 If you wish to write us for support Promise Technology...

Page 124: ... Promise Technology China Beijing Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China E mail Support e Support On Line Fax Support 86 21 6249 4627 Attn Technical Support Phone Support 86 21 6249 4192 4193 or 4199 If you wish to write us for support Promise Technology China Shanghai Room 508 Leader Tower 1189 West Wu Ding Road Jing An Distric...

Page 125: ...r maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties ...

Page 126: ...remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific lega...

Page 127: ... Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase Important Obt...

Page 128: ...oduct s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for a...

Page 129: ...owser to http www promise com The firmware was placed in Support Download DS4600 2 Download the DS4600 firmware upgrade file to your PC The firmware upgrade filename will be similar to ds4600_xxxxxx_xx upg Installing the Firmware Upgrade File To install the firmware upgrade file 1 Go to the Main Window See Opening the Main Window on page 19 2 Click the DAS Management icon and click the Upgrade Fir...

Page 130: ...SmartStor DS4600 Product Manual 124 4 Click the folder icon navigate to the firmware upgrade file click the file and click the Open button The path and firmware upgrade file appear in the field ...

Page 131: ...Appendix A Maintenance 125 5 Click the Upgrade button The upgrade takes about two or three minutes 6 The firmware upgrade is proceeding 7 In the Upgrade Success popup message click the OK button ...

Page 132: ...boot in normal mode You must boot the SmartStor in Safe Mode and repeat the firmware installation See Booting the SmartStor in Safe Mode below No Reboot After Upgrade If the SmartStor does not reboot there might be a service conflict that prevented the reboot You must hard boot the SmartStor manually See Hard Booting the SmartStor on page 129 Booting the SmartStor in Safe Mode If an error occurs d...

Page 133: ... Maintenance 127 To boot the SmartStor in safe mode 1 Press the Power button 2 Use USB 2 0 cable to connect to your PC Click the folder icon and choose the firmware upgrade file to boot the SmartStor in Safe Mode ...

Page 134: ...takes about a minute to boot the SmartStor When fully booted The buzzer beeps one time The System Status LED turns blue At this point the SmartStor is in Safe Mode 3 Repeat the procedure under Installing the Firmware Upgrade File on page 123 ...

Page 135: ...hen reconnect the power cable 3 Press the Power button It takes about a minute to boot the SmartStor When fully booted The buzzer beeps one time The System Status LED turns blue 4 Verify that the SmartStor now appears in SmartNAVI Main Window Caution Do not disconnect the power to reboot the SmartStor unless the SmartStor failed to reboot itself after the firmware update ...

Page 136: ...om the enclosure 3 Carefully remove the disk drive from the drive carrier so that the screw holes on the sides of the carrier align with the screw holes in the drive See page 131 Figure 2 4 Remove the screws from the holes in the drive carrier and the sides of the disk drive 5 Remove four screws per drive System Status LED Power Button Power Connection Disk Activity LED Reset Button ...

Page 137: ...Appendix A Maintenance 131 Figure 2 Remove the disk drive from the drive carrier 6 Repeat steps 2 through 5 until all of your disk drives are removed 7 Close the door on the front of the SmartStor ...

Page 138: ...martStor See Shutting Down the SmartStor on page 35 2 Unplug the power cord 3 Turn the SmartStor enclosure upside down 4 Press the two latches on the underside of the enclosure release and remove the cover 5 6 Press the power supply retainer back slide the power supply forward and lift the power supply out of its cradle 7 Unplug the motherboard power connector Important If your SmartStor is still ...

Page 139: ... position Be sure the pads on the power supply are downward and the retainer is holding the power supply in place 3 Lay the cover in position and press it down until the two latches snap shut 4 Turn the SmartStor over and set it on its feet 5 Plug in the power cord 6 Boot the SmartStor See Connecting the Power on page 9 EMI core Power Supply Retainer Motherboard power connector Power Supply ...

Page 140: ...achometer signal which SmartStor s management software uses to monitor and control fan speed Removing the Cooling Fan To remove the old cooling fan 1 Shut down the SmartStor See Shutting Down the SmartStor on page 35 2 Unplug the power cord 3 Remove the four screws from the back cover and remove the back cover Warning The fan contains hazardous moving parts Keep fingers and other body parts away I...

Page 141: ...e new fan into position between the retainer clips on the back cover Be sure that the fan is positioned to blow outward and the wires extend toward the connector holes in the back panel 2 Attach the three wire fan power connector at the motherboard 3 Place the back cover in position and install the four screws 4 Plug in the power cord Screw Screw Screw Screw Retainer clip Retainer clip Fan power c...

Page 142: ...SmartStor DS4600 Product Manual 136 5 Boot the SmartStor See Connecting the Power on page 9 ...

Page 143: ...ral Public License GPL for the exact terms and conditions of this license at www gnu org The GPL source code incorporated into the product is available for free download at our web site www promise com Subject to GPL you may re use re distribute and modify the GPL source code Note that with respect solely to the GPL Software no warranty is provided we do not offer direct support for the distributi...

Page 144: ...SmartStor NS4600N Product Manual 138 ...

Page 145: ...ackup event log 79 client OS support 4 close SmartNAVI 23 connections MAC 8 power 9 connectors network 6 power 6 RJ45 6 USB 6 counter sink screws 8 D dimensions 3 disk drive installing 7 replace 110 SATA 7 disk status LED 110 drag and drop 67 E ESD warning 5 event log view 31 F fan cooling 6 power supply 6 files backup 52 firmware updating 33 123 folder BACKUPDATA 52 65 68 folder selection 67 froz...

Page 146: ...to 9 protocols supported 2 R RAID level choosing 106 RAID 0 102 106 RAID 1 103 106 RAID 10 105 107 RAID 5 104 107 RAID Volume automatic rebuilding 108 from disk drives 7 partition and format 108 status 50 RAID introduction to 101 replace a disk drive 110 restart SmartStor 37 restore backup files 74 S safe mode 127 save backup event log 78 schedule a backup 65 scheduled backup change 69 delete 73 S...

Page 147: ...rives 110 RAID volume 50 SmartStor 109 system 109 stripe RAID 102 106 system status LED 37 109 T test email 33 U unpacking the SmartStor 5 update firmware 33 123 UPS 109 USB connector 8 utility OS support 4 V view backup event log 76 backup files 52 backup schedules 68 event log 31 W weight 3 ...

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