Air/Q 1100 Avian User Guide
© 2010 Prolitec, Inc.
Troubleshooting, General Care & Customer Support
Condition
Causes
Solutions
The power light is on and
the compressor can be
heard but no fragrance
detected.
The output tube may be
blocked.
The air intake may be
blocked.
The O-Rings on the stem
that fits into the head may
be worn out and causing an
air leak.
Remove the hose from the output tube leaving
the Cartridge in place in the appliance. Turn the
appliance on so you can hear the compressor. Use
a flashlight to observe the top of the output head
for a plume of droplets. If you can see the plume
then the blockage may be in the hose or the
injector tube into the HVAC. Check these. If there
is no plume something is blocking the output
tube. Check and remove it.
Another method for clearing obstructions is,
while the appliance compressor is running, block
the output tube with a finger for 2 or 3 seconds
and then open it by removing your finger.
Replace the O-Rings by removing the worn one
with a pointy tool and rolling on the new ones.
You detect the fragrance
when entering the room
but after a while you no
longer notice it.
This is called olfactory
adaptation and is normal.
Leave the area for 5 to 10 minutes. Come back
inside, you will smell the fragrance once again. Do
not hesitate to repeat this process every time that
you doubt the presence of the fragrance in the
area.
XI. General Care and Customer Support
• Do not install or store Air/Q 1100-Avian outdoors or in places where the ambient temperature may fall
below 0 degrees Celsius (32 degrees Fahrenheit) or rise above 54 degrees Celsius (130 degrees Fahren-
heit). (If operating conditions must be outside these ranges, contact Prolitec Safety and Support Hotline
at 888.615.9282).
• Do not drop Air/Q 1100-Avian on the floor. Do not drop it in or position it near an open basin of water.
• Do not paint or otherwise try to alter the color of the outer cover.
• Always keep the lids on Cartridges when stored outside of the Air/Q 1100-Avian .
• Do not operate Air/Q 1100-Avian in very dusty areas that may cause the air intake to clog.
• Please call Prolitec Customer Service at 866.387.4333 for instructions on return shipping instructions or
questions.
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