JOKER EVOLUTION 43
10.0 Warranty
The warranty agreement exists only between RehaTEAM s.r.l. and
its authorised dealers. For this reason the client may not make
warranty claims directly to RehaTEAM. The following conditions of
warranty are therefore reproduced solely for information purposes.
General conditions of the warranty
RehaTEAM s.r.l. provides assistance on its products on the
condition that they have been used correctly and that adequate
maintenance has been carried out on all parts of the wheelchair
(see instruction manual).
The warranty covers all defects in material and production provided
that such defects can be shown to have been caused prior to
distribution of the product to the authorised dealer.
How to validate your rights under the warranty
In order to validate all rights covered under the warranty (on all our
products) the authorised dealer must carry out an inspection, within
7 days of the date of delivery, on all products received, in order to
identify eventual production defects, and secondly, that if any such
production defects are noticed, that they confirm the same to
RehaTEAM s.r.l. in writing immediately.
RehaTEAM s.r.l. should also be notified in writing of any defect
which, despite careful inspection, is identified only after the expiry of
the abovementioned period.
Warranty period
On all its wheelchairs RehaTEAM s.r.l. provides a guarantee of 5
years on the frame, and 2 years on all other components and
accessories, starting from the date of delivery, excluding those
components that are subject to normal wear and tear during
everyday use.
Repair of defects and replacement
The guarantee on defects on contact parts is at the complete
discretion of RehaTEAM s.r.l., either for the repair of the defect or for
the replacement of the part itself.
The authorised distributor in cases of simple repairs may take
action independently to eliminate the defect or bring the defect to the
attention of RehaTEAM s.r.l. in specific cases.
Limits of the warranty
The RehaTEAM s.r.l. warranty does not cover additional costs
(e.g. repair, packing, labour costs, incidental costs etc..) The following
are not covered by the warranty:
- damage caused during transportation, not communicated to the transport
company at the moment of delivery.
- repairs carried out by unauthorised dealers or personnel.
- parts subject to wear and tear.
- damage to property or injury to persons caused during use of our products.
- damage caused maliciously or where the buyer is at fault, or resulting from
incorrect or improper use of the product..
Excluded from the warranty is any pretext for indemnity except
those expressly mentioned in the preceding paragraphs (see chapter
10.0 “Warranty”).
RehaTEAM s.r.l. does not accept any responsibility for failure to
respect or carry out the conditions agreed in individual contracts, if
the following circumstances have impeded and/or have made it
impossible to respect the terms of the contract itself: embargos,
import and export bans imposed on contract products, legal rulings,
strikes, lack of raw materials, accidents, major force or other forces
beyond our control.
RehaTEAM s.r.l. reserves the right to carry out technical
modifications to its products which it deems necessary without
prior notification.
