PrintFleet Printer DCA User Manual Download Page 49

Page: 49 / 49

PrintFleet Printer DCA

Index

generating 37

Printer DCA

activating 4

distributing the software 4

installing 4

introduction 3

license keys 37

managing 38

multiple subnets 5

network load 27

network timeout 5

obtaining the software 4

questions to ask prior to installation 5

recommended number of devices 5

remote update with Semaphore 39

requirements 42

setting up as scheduled task 8

troubleshooting 13

updates 39

VPNs 5

See also

PrintFleet Optimizer

printers.

See

devices

PrintFleet Optimizer

administrating 37–41

PrintFleet Suite PRO

optimizing Printer DCA scans 4, 16

queue files

viewing 24

Remote Configuration

enabling 12

requirements

Printer DCA 42

scan

forcing 19

scanning

suspending Local Print Agent 34

scheduled task, Printer DCA 8

Semaphore 39

stale

data, troubleshooting 40

subnets, multiple 5

support, models 1

support, technical.

See

technical support

contacting 2

providing 40

throttling 19

timeout, network 5

troubleshooting

Printer DCA transmission problems 13

stale data 40

updates

distributing 41

VPNs (Virtual Private Networks) 5

WebPage timeout

setting 24

Summary of Contents for Printer DCA

Page 2: ...intFleet Inc VERISIGN and thawte are registered trademarks of VeriSign in the United States and or other countries Microsoft Windows Internet Explorer and SQL Server are trademarks or registered trade...

Page 3: ...tion settings 9 Changing and testing the communication method and port 9 Using proxy settings 10 Changing the web service settings 11 Enabling Intelligent Update 12 Enabling Remote Configuration 12 Tr...

Page 4: ...Agent 30 Starting the Local Agent Management tool 31 Scanning for Local Agent installations 31 Changing the active user for Local Agent Management 31 Interpreting the Local Agent Management scan resul...

Page 5: ...models of printers copiers fax machines and multifunction peripherals as possible However our products do not support all models available in the market PrintFleet is continuously adding model support...

Page 6: ...s machine specific The Local Print Agent collects the following data types Device driver name Device manufacturer Communications port Note Additional data collection such as counts toner level and sup...

Page 7: ...n is installed on each computer connected to a local printer For more detailed information on device support and for a list of data types that are collected see Device support on page 1 This chapter d...

Page 8: ...to PrintFleet Optimizer to quickly install a Printer DCA from any Internet connected computer To obtain the Printer DCA installation file from PrintFleet Optimizer 1 In PrintFleet Optimizer on the Adm...

Page 9: ...how many total printing devices reside on the network and how large the network is An additional Printer DCA should be installed on a separate computer for each 10 000 imaging devices on the network o...

Page 10: ...x msi installation file 2 The Printer DCA Setup Wizard opens to the Welcome to the Printer DCA Setup Wizard screen Click Next to continue 3 Read through the End User License Agreement check I accept...

Page 11: ...t off See Enabling Intelligent Update on page 12 12 You also have the option to disable Remote Configuration Remote Configuration allows you to view and edit values for certain device attributes remot...

Page 12: ...process called pf relay exe using port 9976 tcp This process enables PrintFleet Optimizer to connect directly to supported Canon devices and is required if you are going to use the Remote Configurati...

Page 13: ...ing the Printer DCA installation the Printer DCA will attempt to establish basic communication with the central server using either HTTPS default or HTTP secondary Proxy settings can also be configure...

Page 14: ...the Printer DCA to scan the network Note Each Windows login account has its own proxy configuration When the Use Windows proxy settings option is selected the Printer DCA service and the Printer DCA...

Page 15: ...b Service Discovery timeout controls the initial connection to the server and the auto selection of http https By default the Web Service Discovery timeout is 5000 milliseconds if necessary the discov...

Page 16: ...elligent Update check box 2 Click Save Enabling Remote Configuration If you have devices that support remote configuration and you want to be able to configure them remotely using the Remote Configura...

Page 17: ..._queue or data_archive folder located in the folder where the Printer DCA was installed if there is data in this folder the Printer DCA is successfully collecting data the problem is not with the send...

Page 18: ...e New Profile dialog box enter a name to associate your new profile with and click OK A Copy Current Profile dialog opens 3 In the Copy Current Profile dialog do one of the following Click Yes if you...

Page 19: ...ave printing devices on them to create the most efficient scan range shorter network scan time Important It is recommended that the network administrator at the location with Printer DCA installed hel...

Page 20: ...ottom an IP range to include a single IP address to include a hostname to include and an IP range to exclude 10 0 0 1 10 0 0 200 10 0 1 10 examplehostname 10 0 0 10 10 0 0 50 To export current scan ra...

Page 21: ...n the scan ranges any further you may want to install more than one Printer DCA at the location Enabling scanning of network and or local devices You must enable at least one of network or local devic...

Page 22: ...hreads box in the Miscellaneous area on the Advanced tab The setting defaults to a reasonable value for the current system Enabling Printer Job Language PJL Printer Job Language is an additional metho...

Page 23: ...lmed by requests when it is experiencing problems To change the scan interval 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on sca...

Page 24: ...ause of the extra step needed to go through the connected computer via the Local Print Agent application The Local Print Agent timeout only needs to be adjusted if the Printer DCA is not collecting co...

Page 25: ...from the Scan Profile list For more information on scan profiles see Managing scan profiles on page 14 2 Under the Advanced tab in the Focus Scan Options area select the Enable Focus Scan check box 3...

Page 26: ...the public community string in the Printer DCA 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Managing scan pr...

Page 27: ...y needs to be done for devices that you want to receive SNMP traps from After SNMP traps are enabled on the Printer DCA each SNMP trap received will trigger the Printer DCA to perform a regular data s...

Page 28: ...complete a network scan To change the WebPage timeout value 1 Under the Scan tab make sure the correct scan profile is selected from the Scan Profile list For more information on scan profiles see Ma...

Page 29: ...ive file names have date and time stamps as part of the file name and log files have a date stamp To view queue archive or log files in the Printer DCA Under the File Viewer tab do one of the followin...

Page 30: ...has full write permissions enabled at installation but read only permissions can be set through use of a password This will prevent anyone without the password from changing any of the Printer DCA se...

Page 31: ...ailable or restricts updates to only stable releases 2 9 Reviewing the End User License Agreement EULA If necessary you can access the EULA via the Help menu To access the EULA On the Help menu click...

Page 32: ...urrent Note This feature clears the existing list prior to import To import IP ranges from a command line Use the command PrinterDCA Service exe with the following options task Currently the only supp...

Page 33: ...nstalled on each computer connected to a local printer that you want to collect information from Ideally Local Print Agent will be installed on all computers at any location where you want to collect...

Page 34: ...ofiles see Managing scan profiles on page 14 2 Under the Local tab select the Enable Push Install check box 3 In the Change Push Install Credentials dialog enter the credentials of the user that belon...

Page 35: ...e scan profile currently selected in Printer DCA If you want to create a new scan profile you must do so using the Printer DCA For more information on scan profiles see Managing scan profiles on page...

Page 36: ...e brief message sent from Local Agent to the Printer DCA regarding the most recent action you performed such as the last scan install or uninstall The message might indicate some limited error informa...

Page 37: ...ing for Local Agent installations on page 31 2 Do one of the following Under the IP Address column select the check box beside each IP address where you want to uninstall Local Print Agent then beside...

Page 38: ...ct the check box beside each IP address you want to rescan then beside Perform with Checked click Rescan Right click in the row of a specific IP address you want to rescan and choose Rescan from the m...

Page 39: ...performing a scan See Scanning for Local Agent installations on page 31 2 Right click in the row of the Local Print Agent for which you want to view the log file then choose Get Log Files from the me...

Page 40: ...opens 2 Browse to and select the Local Print Agent installer you want to use 3 Click Open The text at the bottom of the Local Agent Management window changes from Default to User Specified If you hove...

Page 41: ...Optimizer Generating PIN Codes for Printer DCA To generate a PIN Code for Printer DCA 1 On the Administration menu select DCA Administration and then click New DCA 2 Select Version 4 0 or greater 3 S...

Page 42: ...ctivation PIN Code has not been used to activate Printer DCA client Active Printer DCA has been activated using PIN Code Inactive the Printer DCA has been set to Inactive or has expired To view Printe...

Page 43: ...ill be generated and the Printer DCA will be in a pending activation state Until reactivated files will not be processed for the Printer DCA Remotely managing Printer DCA installations using Semaphore...

Page 44: ...ys specified in the Days before device stale configuration setting in PrintFleet Optimizer If customers are showing stale devices without an obvious explanation the customer should be contacted to det...

Page 45: ...response times Make self help materials available to your customers to minimize the need for telephone and email support Review support call records on a weekly basis to flag any recurring issues that...

Page 46: ...should be opened to allow inbound traffic from any IP address being used for SNMP traps For more information see Enabling SNMP traps on page 23 System requirements Hardware Non dedicated server powere...

Page 47: ...r parent product or platform Virtualization software support If you want to install the Printer DCA on a virtual machine the VMWare GSX virtualization software will support the installation Important...

Page 48: ...Print Agent installer 35 configuring Local Print Agent installations 34 interpreting the scan results 32 performing a push install 33 rescanning IP addresses 34 scanning the network 31 starting 31 vie...

Page 49: ...er printers See devices PrintFleet Optimizer administrating 37 41 PrintFleet Suite PRO optimizing Printer DCA scans 4 16 Q queue files viewing 24 R Remote Configuration enabling 12 requirements Printe...

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