13
PrintFleet Printer DCA
Using the Printer Data Collection Agent
the following table to troubleshooting potential communication
problems.
Table 3: Troubleshooting Printer DCA Communication
Problems
Check if...
If not...
the selected send method
(HTTP or HTTPS) corresponds
with the port you have chosen
to transmit data through.
change the send method to
correspond with the port
number chosen, or change the
port number to correspond with
the send method chosen.
the port you have selected is
open on the network.
have the network administrator
open the selected port.
the PrintFleet distributor has a
valid SSL security certificate, if
you are attempting to send via
HTTPS.
see the
PrintFleet Optimizer
User Guide
for instructions on
setting up a proper security
certificate.
the Printer DCA is successfully
collecting data from the
internal network by looking in
the
data_queue
or
data_archive
folder located in
the folder where the Printer
DCA was installed—if there is
data in this folder, the Printer
DCA is successfully collecting
data.
the problem is not with the
send method, but with the
collection of data on the
internal network.
the destination URL is correct
by looking in the Summary
area of the
Status
tab in the
Printer DCA.
obtain a new PIN code and
reactivate the Printer DCA. See
“Installing and activating the
Printer DCA” on page 4.
the network is free of firewalls.
there are not usually problems
with firewalls, but ask the
network administrator if there
is a chance this may be the
problem.
2.5
Configuring network scan settings
The Printer DCA network scan settings determine how the Printer
DCA collects information from the internal network, and provides
options for transmitting the information to the central server. Scan
profiles can be used to configure multiple types of network scans
that will run independently. For example, you might want different
scan and transmission settings for networked and local devices.
