DRAFT
Five Year Limited Warranty
Primex, Inc. warrants this product to be free from defects in materials and workmanship for a standard of five (5) years from the
date of purchase*. All product accessories, including external antennas and kit components, wireless tone generator, wireless data
receiver, and UPS backup, are warranted for a period of one (1) year against material or manufacturing defects from the date of
purchase. Primex, Inc. will at its sole option, repair or replace any components that fail in normal use. Such repairs or replacements
will be made at no charge to the customer for replacement parts. The customer will be responsible for any transportation costs.
This warranty does not cover: (1) Physical damage to this product; (2) Product failure or damage caused by improper installation,
lack of periodic maintenance, improper or abnormal use, misuse, neglect or accident (3) Damage caused by another device or
software used with this product (including, but not limited to, damage resulting from use of non-Primex brand or approved parts,
consumables or accessory items); (4) Problems arising from anything other than defects in materials or workmanship; and (5)
Consumables or other items requiring periodic maintenance or replacement with ordinary wear and tear, including, but not limited
to, product batteries and cables. This warranty is VOID if this product has been altered or modified in any way (including, but not
limited to, attempted warranty repair other than by Primex or an authorized service partner).
The warranties and remedies contained herein are exclusive and in lieu of all other warranties express or implied or statutory,
including any liability arising under any warranty or merchantability or fitness for a particular purpose, implied, statutory or
otherwise. In no event shall Primex, Inc. be liable for any incidental, special, indirect or consequential damages, whether resulting
from the use, misuse or inability to use this product or from defects in the product. Some states do not allow this exclusion or
limitation of incidental or consequential damages so the above limitations or exclusion may not apply to you.
To obtain warranty service: If after following the instructions in the product guide, you are certain the product is defective, contact
Primex Technical Support to assist with troubleshooting the issue. If the issue cannot successfully be resolved and the product is
under warranty, a RMA (Return Material Authorization) will be generated. The RMA form will be provided via email with detailed
instructions for the return. All merchandise returned must be shipped to Primex, Inc. Attn: Returns Dept., N3211 County Road H,
Lake Geneva, WI 53147.
Primex, Inc. retains the exclusive right to repair or replace the unit at its sole discretion. Such shall be your sole exclusive remedy for
any breach of warranty.
* applies to products sold on or after June 1, 2018.
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