Duri ng i nstal l ati o n the ti m e and d ate i s re d i n co l o r and p e ri o d i cal l y chang e s to ti m e o nl y
This indicates the Message Board has not connected to the Ethernet network.
Possible solutions
Verify its network connection
1.
Verify the Message Board is connected to an Ethernet network jack.
2.
Perform a power-reset: power off the Message Board, unplug the network cable, power back on, and plug the network cable back in.
Verify the Message Board's "amber-network light" is flashing, which indicates network activity. Wait up to 20 to 30 seconds for the
Message Board to successfully cycle through its power-reset. If the issue is not resolved, complete the following steps.
3.
During its power-on sequence, the Message Board is to receive an IP Address from the facility's DHCP server. If "NO-DHCP"
continues to be displayed, it cannot connect to the network. Contact the facility's IT department for additional assistance.
4.
Retrieve the Message Board's unique MAC Address. Log in to
OneVue
and go to
Devices
>
Message Boards
> from the list, write
down its 12-character
Gateway ID
. Example: 98:76:54:32:01:A9.
5.
This step validates the Message Board's connection to the Ethernet network. From a computer that is on the same network as the
Message Board, open a web browser and enter the URL: https://s3.amazonaws.com/us-east-1-production/message_board_
configs/#MACADDR#.xml and
Replace #MACADDR# with the 12-character Gateway ID excluding the colons (:)
. (Example:
https://s3.amazonaws.com/us-east-1-production/message_board_configs/9876543201A9.xml)
6.
If the URL entered does not load, either the Amazon URL or the Message Board's MAC address is being blocked by the network.
Contact the facility's IT department for additional assistance.
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