Primex OneVue Smart-Comm Settings User Manual Download Page 11 | Manualshive

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T ROUBLESHOOT ING

Having trouble with a Message Board Clock? Learn about some of the common troubleshooting topics and solutions.

If the solutions provided do not resolve an issue, be sure to contact your Primex Certified Sales and Service Partner for additional technical

assistance or Primex Technical Support.

11

Smart-Comm™ Message Board Display Settings User Guide

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Summary of Contents for OneVue Smart-Comm

Page 1: ... an intelligent environmental monitoring and managed time solution All other trademarks are the property of their respective owners Copyright 2018 Primex The Primex logo is a registered trademark of Primex All Rights Reserved 10 17 2018 Primex Inc 965 Wells Street Lake Geneva WI 53147 Phone 1 262 729 4853 www primexinc com ...

Page 2: ... any form or by any means electronic mechanical or otherwise for any purpose without the prior written permission of Primex About Primex Primex is a leading provider of solutions that automate and maintain facility compliance increase efficiencies enhance safety and reduce risk for enterprise organizations in the healthcare retail pharmacy education manufacturing and business vertical markets The ...

Page 3: ...5 Message Board Setting Specifications 5 Set the Name of a Message Board 6 Set 2 line Display Format 6 Set Digit Color and Brightness Level 7 Set Time Zone and NTP Servers 8 Assign Business Unit to Message Board Clock 9 Assign a Location to Message Board Clock 10 Troubleshooting 11 Technical Support 17 ...

Page 4: ...SMART COMM MESSAGE BOARD CLOCK Smart Comm Message Board Clocks connect to your facility s Ethernet network to download settings from your OneVue account and obtain time from a NTP Server ...

Page 5: ...fault set to the first 20 characters of the clock Name Allows up to a maximum of 20 characters Description identifies the model of the device Gateway ID the unique 12 character ID MAC address of the gateway component of the Message Board Advanced Options Select Show Advanced Options to view the settings below Business Unit if your account is set up to manage user access by Business Unit you may ne...

Page 6: ...P Server such as time nist gov requires Domain Name resolution DNS Set the Name of a Message Board The Name commonly identifies its installation location It s recommended to develop a standard naming convention to allow you to easily locate a device if maintenance should be required By default the name of a Message Board is set to its 12 character Device ID MAC address How to set the name of a Mes...

Page 7: ...tions include All Red White or Green Red White first line is displayed in red and the second line is displayed in white and White Red first line is displayed in white and the second line is displayed in red The brightness level can be set to 25 50 75 and 100 For areas that have limited light it s best to set to a higher brightness level How to set the LED digit color or brightness level of a Messa...

Page 8: ...me Zone of multiple Message Boards at the same time How to set the NTP Servers or Time Zone for a Message Board To verify the change it s recommended to complete this procedure while at the Message Board 1 Go to Devices Message Boards 2 Select the Name link of the Message Board 3 Select Show Advanced Options 4 From Enable Time Zone NTP Change select the checkbox and update the settings Time Zone s...

Page 9: ...NTP Servers and set two valid NTP Servers to ensure a reasonable level of accuracy can be maintained Use of a Domain name for the NTP Server such as time nist gov requires Domain Name resolution DNS 5 Select Update All Selected Message Boards A Message Board connects to Ethernet network every 5 minutes to download OneVue pending setting changes and obtain time from a NTP Server When a setting chan...

Page 10: ...ts applicable Location The Location is set in the profile of a Message Board You can also set the Location of multiple Message Boards at the same time How to assign a Location to a Message Board 1 Go to Devices Message Boards 2 Select the Name link of the Message Board 3 Select Show Advanced Options 4 From the Location drop down list select a Location 5 Select Save How to set the Location of multi...

Page 11: ...e common troubleshooting topics and solutions If the solutions provided do not resolve an issue be sure to contact your Primex Certified Sales and Service Partner for additional technical assistance or Primex Technical Support 11 Smart Comm Message Board Display Settings User Guide ...

Page 12: ...cility s DHCP server If NO DHCP continues to be displayed it cannot connect to the network Contact the facility s IT department for additional assistance 4 Retrieve the Message Board s unique MAC Address Log in to OneVue and go to Devices Message Boards from the list write down its 12 character Gateway ID Example 98 76 54 32 01 A9 5 This step validates the Message Board s connection to the Etherne...

Page 13: ...e power back on and plug the network cable back in Verify the Message Board s amber network light is flashing which indicates network activity Wait up to 20 to 30 seconds for the Message Board to successfully cycle through its power reset 3 It may take up to five 5 minutes for the Message Board to connect to network Upon its network connection it synchronizes its time with its NTP time source s an...

Page 14: ... to the Message Board Possible solutions 1 Request a user assigned to an Admin role verify that your user account is assigned to the Bell Controllers Message Boards Device Class 2 Request a user assigned to an Admin role to verify the role s assigned to your user account includes the Business Unit or Location assigned to the Message Board s If the solutions provided do not resolve an issue be sure...

Page 15: ... issue is not resolved complete the following steps 3 During its power on sequence the Message Board is to receive an IP Address from the facility s DHCP server If NO DHCP continues to be displayed it cannot connect to the network Contact the facility s IT department for additional assistance 4 Retrieve the Message Board s unique MAC Address Log in to OneVue and go to Devices Message Boards from t...

Page 16: ...not resolved complete the following steps 3 During its power on sequence the Message Board is to receive an IP Address from the facility s DHCP server If NO DHCP continues to be displayed it cannot connect to the network Contact the facility s IT department for additional assistance 4 Retrieve the Message Board s unique MAC Address Log in to OneVue and go to Devices Message Boards from the list wr...

Page 17: ... a service agreement with a Primex Partner they are your primary contact for all Technical Support inquires When contacting Primex Technical Support Make sure you have satisfied the system requirements that are listed in your product documentation Also you should be at the computer or device on which the problem occurred in case it s necessary to replicate the problem When you contact Primex Techn...

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