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20
Troubleshooting
Issue: "Paper" light is blinking
Problem
Solution
The Printing Mailbox is out of
paper .
Follow the steps in “Loading Paper” on
page 13 .
Incorrect type or size of
paper is loaded in the
Printing Mailbox .
Use only plain, 8 .5 x 11” paper in the Printing
Mailbox . Do not use any other type of paper
such as cards, envelopes, photo paper, or
transparencies .
Paper may be jammed in
the Printing Mailbox .
See "Paper is jammed" below for instructions
on clearing the jam .
If the "Paper" light continues to blink after you have tried the above
solutions, check to ensure that the top cover is closed properly .
Issue: "Paper" light is on continuously
Problem
Solution
Paper tray is empty .
Load plain paper into the tray . See instructions
on page 13 .
Paper is jammed .
If paper is jammed in the Printing Mailbox,
remove the stuck paper from the rear of the
Printing Mailbox by opening the jam panel
as shown below .
CAUTION:
Clearing a paper jam from the front of the Presto Printing
Mailbox can damage the print mechanism . Always access and clear
paper jams through the rear jam panel .