17
1.
If you need help, press either your
alarm
pendant button or the red button on the
alarm unit
. The alarm indicator will flash
red.
2.
The alarm unit will announce ‘Do not worry,
contacting assistance. Please wait while we
connect you to an operator’ and you will
hear several tones as the unit contacts the
Emergency Resolution team.
3.
When an operator speaks to you through
the alarm unit, explain your problem. They’ll
know who you are, where you live and your
medical history.
4.
If the operator cannot hear you, or you
cannot speak, they will call your house
phone to rule out a possible false alarm.
5.
If required we will ask a keyholder to check
on you, and if necessary contact the
emergency services.
