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UCx Feature Guide for Nortel IP Phones

UCx 4.5

11-Feb-2015

Page of

Global Inc.

UCx Feature Guide for

Nortel IP Phones

This document contains proprietary and confidential information of E-MetroTel LLC. and shall not be used,

disclosed or reproduced, in whole or in part, for any purpose other than to install the UCX solution, without

the prior written consent of E-MetroTel. Title in and to this document and all information contained herein

remains at all times the property of E-MetroTel LLC.

E-MetroTel(R), LLC is privately held and headquartered in Dallas, Texas with offices in Canada, United

Kingdom and the Czech Republic. E-MetroTel provides Unified Communications, Call Centre/IVR, custom

applications products and services to businesses of all sizes. It specializes in Nortel and Avaya solutions and

has expertise in all areas of Unified Communications, Contact Centre, IVR, Speech recognition, CTI,

Workforce Management and CRM integration. Increasingly companies around the world are turning to

E-MetroTel for better value, a higher level of support and knowledge than they have seen from their

traditional providers.

Property of E-Metrotel 2014.

Summary of Contents for 11 Series

Page 1: ...times the property of E MetroTel LLC E MetroTel R LLC is privately held and headquartered in Dallas Texas with offices in Canada United Kingdom and the Czech Republic E MetroTel provides Unified Communications Call Centre IVR custom applications products and services to businesses of all sizes It specializes in Nortel and Avaya solutions and has expertise in all areas of Unified Communications Con...

Page 2: ..._________________________________________________ 15 5 3 1 Phones With Feature Key __________________________________________________ 15 5 3 2 Phones Without Feature Key ________________________________________________ 15 5 3 3 Phones Without Feature Key Prompting ______________________________________ 15 5 4 Call Forward on No Answer Unavailable _____________________________________________ 16 5 ...

Page 3: ...out Vmsg Key _________________________________________________ 23 5 21 Static Time and Date ____________________________________________________________ 23 5 22 Wake Up Call _________________________________________________________________ 23 5 23 Echo Test ____________________________________________________________________ 24 5 24 Call Trace ______________________________________________________...

Page 4: ...all Flow Control toggle all _______________________________________________________ 30 6 10 Save Recording and Check Recording _____________________________________________ 30 6 11 Direct Dial Prefix _______________________________________________________________ 31 6 12 Disconnect ____________________________________________________________________ 31 6 13 Simulate Incoming Call _________________...

Page 5: ... Box Phones With Feature Key Phones Without Feature Key Call Forward All Unconditional Phones With Feature Key Phones Without Feature Key Phones Without Feature Key Prompting Call Forward on No Answer Unavailable Call Forward on No Answer Unavailable Prompting Call Forward on Busy Call Forward Busy Prompting Call Waiting Call History Calls key Last Number Redial Phones With Feature Key Multi Party...

Page 6: ...re Key Phones Without Feature Key Group Call Pickup Phones With Feature Key Phones Without Feature Key System Speed Dial Phones With Feature Key Phones Without Feature Key Speak Your Extension Speak Time Phones With Feature Key Phones Without Feature Key Accessing Voicemail Phones With VMsg Key Phones Without Vmsg Key Static Time and Date Wake Up Call Echo Test Call Trace Intercom Toggle Call Reco...

Page 7: ...Feature Key Ring Type Phones With Feature Key Phones Without Feature Key Ring Volume Phones With Feature Key Phones Without Feature Key Contrast Phones With Feature Key Phones Without Feature Key Time Zone Offset Phones With Feature Key Phones Without Feature Key Call Flow Control toggle all Save Recording and Check Recording Direct Dial Prefix Disconnect Simulate Incoming Call User extension port...

Page 8: ... UCx 4 5 11 Feb 2015 Page of 8 36 Copyright 2014 E Metrotel Global Inc 1 Introduction This User s Guide provides a description of features for i200x series and 11xx 12xx series VoIP telephone sets and Nortel digital sets with a UC Server X ...

Page 9: ... E Metrotel Global Inc 1 2 3 4 5 2 Installing the telephone Please refer to your respective installation guide provided with the telephone set Below are links to soft copies for your convenience i2002 users guide i2004 users guide 1120e users guide 1140e users guide 1220 1240 users guide ...

Page 10: ...nd buttons across all models as shown in the sections below The figure below shows the button layout of the 1140 phone as a reference Note in particular where certain keys are located as a visual reference 4 at the bottom of the display will show the key in position 1 if enabled on your Soft keys Feature phone key voice mail access Inbox key for call log Outbox key Hold key Handsfree 3 1 Controls ...

Page 11: ...nagivation Inbox Voicemail Outbox Call history Directory Company directory Release Goodbye Release a call Exit End of a feature Headset Enable headset mode if a headset is present Hold Put call on hold Feature Enter a feature code to invoke a feature Feature key availability The soft key is available only when it is enabled in the UC configuration If this option is Feature X disabled by your admin...

Page 12: ...you can pick up the handset press a key or the key and then dial Line Handsfree the telephone number You may have to dial 8 or 9 for outside local calls and 1 or 011 for outside long distance please contact your UC administrator to provide information about the access to external lines X and long distance dialing 4 3 Answering a Call To answer an incoming call just pick up the handset press the ke...

Page 13: ...5 Page of 13 36 Copyright 2014 E Metrotel Global Inc If a call is placed on hold for an extended period of time a notification tone will be played The time interval for the notification tone is configurable and can also be disabled by your UC administrator X ...

Page 14: ... discussion the other party is connected to Music On Hold 5 1 1 Phones With Transfer key Attended Transfer While on call press the soft key Transf Dial the other number and press the key or the key Call When the other party answers you can talk and discuss that you are about to transfer a call During that time the original caller is connected to Music On Hold Press the soft key to connect the orig...

Page 15: ...ss the key and enter the feature code 4 call forward Feature F4 Enter the destination phone number If you select an external number remember to enter the prefix required for external dialing Press the Forward soft key to enable call forwarding for your phone To cancel call forwarding press the key and enter the feature code 4 cancel call Feature F 4 forward 5 3 2 Phones Without Feature Key Dial to...

Page 16: ...e number followed by the key To deactivate call forward on no answer dial 53 To deactivate all types of call forwarding dial 74 This feature can be invoked only using the system wide star code 5 6 Call Forward on Busy Dial to access the configuration 90 call forward on no busy Enter the destination phone number followed by the key To deactivate call forward on busy dial 91 To deactivate all types ...

Page 17: ...of the line keys additional line keys can be used only to make outgoing calls 5 9 Call History key key To access the call log press the Outbox Alternatively press the Feature and enter the feature code 812 F812 call log Press the or soft key to view the list of received dialed or missed calls Recvd Placed Missed Use the to view call log entries Up Down Navigation keys On Nortel phones with a singl...

Page 18: ...new party to the conference press the soft key again Conf To return to the conference without adding the new party press the soft key Cancel 5 11 2 Phones without Conf key While on a call dial 88 Dial the extension or external phone number of the party you want to add to the call To add the new party to the conference dial 89 To return to the conference without adding the new party dial 8 When dia...

Page 19: ...D MSB press the key and enter the feature code 85 do not disturb Feature F85 To cancel DND MSB press the key and enter the feature code 85 do not disturb Feature F 85 cancel 5 12 2 Phones Without Feature Key To activate DND MSB dial 78 To cancel DND MSB dial 79 To toggle the DND MSB activation state dial 77 The label for this feature is when Feature Key Mode is enabled label is when Feature DND MS...

Page 20: ...tor See for details X Directories 5 13 3 Phonebook dial by name directory The telephone directory allows you to dial a user in the directory by entering their name Dial to access the directory 411 Follow the voice prompts 5 14 Call Park The call park feature allows a person to put a call on hold and have the call retrieved from another phone 5 14 1 Phones With Feature Key While on call press the k...

Page 21: ...r a call that is alerting at another extension 5 15 1 Phones With Feature Key While a call is alerting at another extension press the key and enter the feature code 76 Feature directed call pickup F76 Enter the extension that is alerting and press the soft key to invoke the pickup Enter 5 15 2 Phones Without Feature Key While a call is alerting at another extension dial followed by the extension n...

Page 22: ...m speed dial followed by the speed dial code Feature F0 5 17 2 Phones Without Feature Key Dial followed by the speed dial code 0 5 18 Speak Your Extension From any phone Dial 65 A message will be played back to you as to what is your current extension Speak Your Extension is only available via system wide star feature code method 5 19 Speak Time 5 19 1 Phones With Feature Key Press the key and dia...

Page 23: ...ly by pressing the soft key VMsg The VMsg key is available only when Feature Key Mode is enabled by the UC administrator X 5 20 2 Phones Without Vmsg Key To access your mailbox dial 97 To access your mailbox from a different phone dial followed with your extension 98 Follow the voicemail prompts 5 21 Static Time and Date This feature is only applicable to phones with the Feature Key Press the key ...

Page 24: ...e star code 5 23 Echo Test The echo test is used to give an audible sense of the latency between the set and the UC Everything you X say will be echoed back Dial to start the test 43 Speak into phone End test by hanging up or pressing 5 24 Call Trace Gives information about your last call Dial and listen to information about your last call 69 Press 1 to dial the last calls number 5 25 Intercom All...

Page 25: ...ure Guide for Nortel IP Phones UCx 4 5 11 Feb 2015 Page of 25 36 Copyright 2014 E Metrotel Global Inc 1 2 3 Dial to enter user speed dial menu 75 Enter the speed dial location and the press Follow audio prompts ...

Page 26: ...Enter the string of characters digits or that you want the button to send auto dial Press the soft key to save the configuration of the button Enter 6 1 2 Phones Without Feature Key While the phone is idle press the key the key with the globe on Nortel IP phones that use Services graphics Use the down arrow key to locate the line External autodial Press the soft key Invoke Press the programmable b...

Page 27: ...Services graphics Use the down arrow key to locate the line Internal autodial Press the soft key Invoke Press the programmable button you want to configure please note that buttons with like appearances cannot be changed using this feature Enter the extension number that you want associated with the button Press the soft key to save the configuration of the button Enter 6 3 Feature Button This fea...

Page 28: ...red language code Feature 501 English Language Primary US English F 501 502 French Language Alternate 1 French F 502 503 Spanish Language Alternate 2 Spanish F 503 504 Default Language Alternate 3 the default language configured by the UC F 504 X administrator 6 4 2 Phones Without Feature Key While the phone is idle press the key the key with the globe on Nortel IP phones that use Services graphic...

Page 29: ... the desired ring volume Up Down 0 7 Press the soft key to save the selected ring volume Enter 6 6 2 Phones Without Feature Key While the phone is idle press the key the key with the globe on Nortel IP phones that use Services graphics Use the down arrow key to locate the line Ring volume Press the soft key Invoke Use the and or soft keys or digits to to select the desired ring volume Up Down 0 7 ...

Page 30: ...offset to be used for the date and time displayed on the phone 6 8 1 Phones With Feature Key While the phone is idle press the key and enter the feature code 510 time zone Feature F 510 offset Use the and or soft keys or digits to to select the desired time zone offset Up Down 0 9 Press the soft key to save the selected time zone offset Enter 6 8 2 Phones Without Feature Key While the phone is idl...

Page 31: ... name for the recording and press save Check Recording can also be used with files uploaded to the system using the Upload option on the System Recording page 6 11 Direct Dial Prefix Dials directly to an extensions voice mail without ringing the set Dial followed by the extension number to make a call directly to the extensions voice mail 6 12 Disconnect There must be an added to the dialing optio...

Page 32: ... star code features available for this particular extension 7 1 Access the user extension portal by typing the following in a web browser http your_ucx_server_ip recordings For example if your UC IP address is accessing the User Extension Portal as follows x 192 168 1 200 http 192 168 1 200 recordings 7 2 Accessing User Portal Login using your extension and your voice mail password 7 3 Viewing Lis...

Page 33: ...UCx Feature Guide for Nortel IP Phones UCx 4 5 11 Feb 2015 Page of 33 36 Copyright 2014 E Metrotel Global Inc 7 4 Viewing or Modifying your Phone Features Select the Phone Features menu item ...

Page 34: ...Use When You can choose to apply the VmX Locator feature when or or both by unavailable busy selecting the appropriate checkboxes Voicemail Instructions Check this box if you want the to be played after your Standard voicemail prompts personal greeting If left uncheck the caller will simply get a beep after your personal greeting Go To Operator If this box is checked the field is disabled Press 0 ...

Page 35: ...es 1 call will be routed according to your Follow Me list Ensure that you have the Follow Me feature enabled and configured when using this option Press 1 To configure a number for the Press 1 option you have to first uncheck the Send to field Follow Me You can enter any extension queue ringgroup or external number e g your cell phone Press 2 To configure a number for the Press 2 option You can en...

Page 36: ...re configured by your Administrator in the Voicemail Settings page See in the Administration Guide for details Voicemail Settings Dialplan Behavior For example the number of seconds to wait after your personal greeting is played before it times out and the number of times to repeat your personal greeting etc are all configurable by the administrator ...

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