PPP Taking Care Your Personal Alarm Setup & User Manual Download Page 2

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TAKING CARE

By choosing our service you are joining
thousands of satisfied customers who are staying
safe and independent in their own homes.

This step-by-step guide includes
simple instructions on installing and
using your Personal Alarm. Please keep
it in a safe place for future reference.

Rated

4.8

out of

July 20

Summary of Contents for Your Personal Alarm

Page 1: ...Your Personal Alarm SET UP USER GUIDE...

Page 2: ...of satisfied customers who are staying safe and independent in their own homes This step by step guide includes simple instructions on installing and using your Personal Alarm Please keep it in a safe...

Page 3: ...e any questions Please call us on 0800 085 7310 Lines open 9am 5pm Monday to Friday What s in your Personal Alarm box Alarm unit Telephone adapter Power adapter Telephone lead Alarm pendant comes with...

Page 4: ......

Page 5: ...Set the time and date Test the alarm unit and alarm pendant Using your alarm Your alarm pendant Your alarm unit Making an emergency call Cancelling a call Quarterly testing Extension devices Help and...

Page 6: ...o CONNECT THE LEADS AND POWER Step Three SET THE TIME AND DATE Step Four TEST THE ALARM UNIT AND ALARM PENDANT Your alarm service has already been set up with your details and those of your emergency...

Page 7: ...e power socket available on the same wall within 3 metres of the alarm unit Be sure to choose somewhere where you can easily hear the unit s loudspeaker and see the buttons Keep it away from the TV to...

Page 8: ...telephone from the telephone wall socket or broadband filter if fitted Plug the telephone adapter into the alarm unit socket labelled Plug the telephone into the telephone adapter Please secure any ex...

Page 9: ...u do not have one you will need to contact your broadband supplier LINE B B BROADBAND DC C Only use the power adapter supplied with the alarm unit Connect the leads and power Ensure the mains power wa...

Page 10: ...date and time you won t see them shown on the alarm unit but we need this information if we see a problem that requires us to send you an alert Press and hold the green cancel button for six seconds u...

Page 11: ...minutes 00 59 Then type 11 Now replace the handset Press the green cancel button to exit For example 21st June 2020 at 4 35pm would be 6 1 21 06 The real time 24 hour clock in the alarm unit automatic...

Page 12: ...ive minutes Wait for 10 minutes Then activate and test your unit by pressing the red button on the alarm unit This will generate a call through to the Emergency Resolution team When the operator answe...

Page 13: ...l guide you through testing at several spots in your home You will need to press the alarm pendant button each time then return to the unit to speak to the operator Once you have completed your final...

Page 14: ...or hear them Remember to wear your alarm pendant all the time even in the shower either around your neck or on your wrist so that you can always call for help Please test your alarm pendant every qua...

Page 15: ...d to do anything In the unlikely event that the alarm pendant does not light up the alarm call may not have been transmitted You must contact Customer Services on the number below as soon as possible...

Page 16: ...mergency Resolution team To work properly the alarm unit must be plugged into both a power socket and telephone socket at all times Radio Antenna Speaker Help Button Red Microphone Status Light Green...

Page 17: ...shing every second Telephone line disconnected Red Green flashing Radio interference detected HELP BUTTON RED THIS MEANS Red light on Alarm is working Flashing every 4 seconds Battery is getting low F...

Page 18: ...hear several tones as the unit contacts the Emergency Resolution team 3 When an operator speaks to you through the alarm unit explain your problem They ll know who you are where you live and your medi...

Page 19: ...now your alarm has been cancelled when the alarm unit announces The alarm call has been cancelled CANCELLING AN ALARM CALL Please test your alarm every quarter We recommend using your birth date and m...

Page 20: ...nit using the telephone adapter In turn must be plugged into the socket labelled These steps are essential as they let the unit disconnect any extension telephones when raising an alarm A multiple tel...

Page 21: ...e alarm unit and your telephone extension is in use or off the hook If there is a fault on your telephone line this will also stop the alarm call reaching the Emergency Resolution team It is your resp...

Page 22: ...y contacts phone numbers 9 Let us know if you will be going away for the weekend or a few weeks but do still keep the alarm unit connected to the mains power 9 Ensure your emergency contacts are aware...

Page 23: ...8 Place the alarm unit next to a noisy device such as a television radio or washing machine 8 Place the alarm unit close to a heat source e g the cooker or large metal objects e g the microwave Don t...

Page 24: ...ket The alarm unit has a back up battery and will continue to operate for up to 40 hours If the battery is exhausted the alarm unit will stop working until mains power is restored Providing your telep...

Page 25: ...ency band REN 1 External connections Telephone line cord with type BS6312 plug and 3m cable DC power adapter with 3m cable Radio trigger battery 3V Lithium not changeable with up to 7 year life ENVIRO...

Page 26: ...014 53 EU The full text of the EU declaration of conformity is available at the following address www tunstall co uk approvals Our policy of continual development means that product specification and...

Page 27: ...Your fee includes a lifetime warranty on all equipment...

Page 28: ...re happy to help if you have any questions Please call us on 0800 085 7310 Lines are open 9am 5pm Monday to Friday LL PA 0720 PPP Taking Care trading as Taking Care Linhay House Linhay Business Park A...

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PPP Taking Care Your Personal Alarm, Setup & User Manual

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Summary of Contents for Your Personal Alarm

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