www.powershield.com.au
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5. Service
WARRANTY CONDITION:
The standard warranty is TWO (2) years from the date of purchase. The standard PowerShield
procedure is to replace the original unit with a factory refurbished unit. PowerShield will ship the
replacement unit once the defective unit has been received by the service department, or cross
ship upon the receipt of a valid credit card number. The customer pays for shipping the defective
unit to PowerShield. PowerShield pays ground freight transportation costs to ship the
replacement to the customer within Australian capital cities metro areas only.
NOTE : For more information about our Warranty Policy, please visit our web site.
www.powershield.com.au
WARRANTY SEVICE PROCESS :
1.
Review the problems discussed in the troubleshoot section of this manual to eliminate
common problems.
2.
Verify that no input/output circuit breaker are tripped. A tripped circuit breaker is the most
common problem.
3.
If the problem still persists, please call 1300-305-393 for technical support or fill in the form
in PowerShield web page for on line technical support.
Following details are needed for warranty claims.
Model number
Serial number
The date of purchase
4.
Be prepare to troubleshoot the problem over the phone with PowerShield technical support.
5.
If technical support found that the product is defective, then the technical support will issue a
Return Material Authorization Number ( RMA # )
6.
If the unit is under warranty, repair is free. If not there is a repair charge.
7.
Pack the unit in its original packaging. Pack properly to avoid damage during transit. Damage
sustained in transit is not covered under warranty.
8.
Mark the RMA # on the outside of the package.
9.
Return the defective unit by insured, prepaid carrier to the address given to you by Technical
support.
