Be sure to deliver the spent battery to a recycling facility or ship it to your
dealer in the replacement battery packing material.
Before storing, charge the UPS 6 hours. Store the UPS covered and upright in a
cool, dry location. During storage, recharge the battery in accordance with the
following table:
Defenders contain no user-serviceable parts other than battery pack. If the
battery service life (3~5 years at 25°C ambient temperature) has been exceeded,
the batteries must be replaced.
Please contact your dealer or visit the Power Shield website.
www.powershield.com.au/support.
The standard warranty is TWO (2) years from the date of purchase. The
standard PowerShield procedure is to replace the original unit with a factory
refurbished unit. PowerShield will ship the replacement unit once the defec-
tive unit has been received by the service department, or cross ship upon the
receipt of a valid credit card number. The customer pays for shipping the
defective unit to PowerShield. PowerShield pays ground freight transportation
costs to ship the replacement to the customer within Australian capital cities
metro areas only.
1. Review the problems discussed in the troubleshoot section of this manual
to eliminate common problems.
2. Verify that no input/output circuit breaker is tripped. A tripped circuit breaker
is the most common problem.
3. If the problem still persists, please call
1300-305-393
for technical support
or fill in the form in PowerShield web page for on line technical support.
Following details are needed for warranty claims.
Model number
Serial number
The date of purchase
4. Be prepare to troubleshoot the problem over the phone with PowerShield
technical support.
5. If technical support found that the product is defective, then the technical
support will issue a Return Material Authorization Number ( RMA # )
6. If the unit is under warranty, repair is free. If not there is a repair charge.
7. Pack the unit in its original packaging. Pack properly to avoid damage during
transit. Damage sustained in transit is not covered under warranty.
8. Mark the RMA # on the outside of the package.
9. Return the defective unit by insured, prepaid carrier to the address given to
you by Technical support.
WARRANTY SEVICE PROCESS :
Warranty Condition :
