www.powershield.com.au
Power Shield Pty Ltd Warranty Terms & Conditions
(PSW28012012)
SERVICE / WARRANTY (Australia)
(Tel) 1300-305-393
Warranty Conditions
1.
Power Shield product are warranted for certain specified period (see item 15 below) against failure due to faulty materials or
workmanship from the invoice date from the Power Shield Store. Power Shields products are covered by a warranty in addition to
all rights available to you by statute.
2.
If, within the warranty period, the product does not meet the specification above and the product was installed and operated in
accordance with Power Shield and Australian standards and procedures, then Power Shield will, correct any defects due to
material or workmanship.
3.
If the product has been modified, recalibrated, repaired, opened or tampered with in any way by the customer then its warranty will
be void.
4.
If the product has been damaged during transport then warranty will be void.
5.
If product failed due to fire, earthquake, flood, direct lighting strike, terrorism, pollution, exposed under poison gas, and incorrect
utility voltage then warranty will be void.
6.
Batteries must be operated within the technical specification limits of the manufacturer and must be fully re-charged at least every
three months during storage.
7.
If Power Shield at its sole discretion determines that the product has failed, under Power Shield warranty conditions then Power
Shield will at its option repair or replace the faulty unit
8.
Power Shield will, at its sole discretion, replace the faulty product with an equal or equivalent model of a similar age and condition.
9.
If the product, has failed due to reasons that Power Shield at its sole discretion, determines to be outside of warranty conditions, or
is found to be not faulty then a minimum inspection and handling fee will be charged and also freight will be for the custome
r’s
account.
10. Blown fuses are usually as a result of overload and are not considered a warranty condition and a handling and inspection charge
will apply as above
11. For hardwired products, larger than 3KVA, the warranty covers onsite repair for metro areas in capital cities only. For equipment
installed in remote locations Power Shield may, at its sole discretion, request that the product be returned to a Power Shield service
centre at the customer’s cost,
12. Power Shield UPS products are not failsafe devices. Although well designed and manufactured, like all electrical, electronic and
mechanical devices it has the potential to fail. This should be taken into consideration when designing any critical system
13.
Subject to the applicable Law, in no event shall Power Shield Pty Ltd, it’s officers, directors, affiliates or employees be liable for any
form of indirect, special, consequential or punitive damages, arising out of the use, service or installation, of the products, whether
such damages arise in contract or tort, irrespective of fault, negligence or strict liability or whether Power Shield Pty Ltd has been
advised in advance of the possibility of such damages. Specifically, Power Shield Pty Ltd is not liable for any costs, such as lost
profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitution, claims by third
parties, or otherwise.
14. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a
major failure.
15. Warranty period commences from the date Power Shield invoices the goods
ZapGuard Range: 1 year
CompuGuard, SafeGuard, Defender, Commander, Centurion: 2 years
Platinum Range: 1 year
To claim a warranty our contact details are as follows
Call Service on 1300-305-393
Or
Visit
http://powershield.com.au/rma-application/
to process an RMA
Or
Power Shield Pty Ltd (Head Office)
U3, 205 Camboon Rd
Malaga, WA 6090
Any claim for expenses must be provided to us in writing and should be sent to our office, detailed above.
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