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PowerFleet V-AI12, User Manual

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PowerFleet V-AI12 User Manual Download Page 71

 

Proprietary & Confidential                               

[email protected]

                                   

Page 71 of 73

 

 

 

 

 

 

Troubleshooting: maps, trips and GPS 

The following table suggests solutions for issues that may arise with maps: 

Issue/question 

Possible cause 

Suggested 

solution/explanation 

I see a trip that started in a 

different place than the 

location where the previous 

trip ended. 

The dashcam did not power up or 

was not connected to the cloud 

during the initial start of the trip. 

Check the power connection 

and 

Data Usage

. 

The GPS icon is crossed out in 

the dashcam's main menu. 

The dashcam is installed in a bad 

location. 

Verify that the camera is 

installed with a direct line of 

sight to the sky. 

 

 

 

Summary of Contents for V-AI12

Page 1: ...uite 211 Tampa FL 33634 USA www powerfleet com 888 855 0913 2021 PowerFleet Inc All rights reserved This document contains confidential and or proprietary information and may be reproduced for interna...

Page 2: ...allation overview 24 Hardwire the auxiliary camera to the dashcam 26 Connect the auxiliary camera to Wi Fi using a web browser 32 Connect the auxiliary camera to Wi Fi using a web browser 34 Navigate...

Page 3: ...of 73 Troubleshooting dashcam 66 Troubleshooting live video 68 Troubleshooting record function 69 Troubleshooting video recordings 70 Troubleshooting maps trips and GPS 71 Troubleshooting Wi Fi and h...

Page 4: ...on the backside of the camera box You will need this number when setting up the camera Important The dashcam supports a micro SIM card which is required to activate the dashcam The SIM card can be pu...

Page 5: ...and SD cards 2 Mount the dashcam to your windshield 3 Connect the dashcam to a power source 4 Set the road facing and in cabin facing viewing angles 5 Calibrate the accelerometer 6 Check the live vide...

Page 6: ...nstall the SIM and SD cards 1 Use the special screwdriver included in the box when you purchased the dashcam to remove the safety screws that lock it 2 Insert the SIM and SD cards as needed 3 Caution...

Page 7: ...Proprietary Confidential support powerfleet com Page 7 of 73 Calibrate the dashcam sensors...

Page 8: ...1 Attach the mounting bracket onto the dashcam 2 Once attached the mounting bracket locks the dashcam into position 3 Press the touchscreen of the V AI12 dashcam to wake it up Note When a dashcam is...

Page 9: ...s 6 Use the dashcam views to position the dashcam When positioning the dashcam ensure that you have a clear view of the driver s upper body you have a clear view of the road the dashcam doesn t obstru...

Page 10: ...e using the supplied cables The input power connector is located on the side of the dashcam cylinder Note USB C can NOT be used to power the dashcam You can connect the dashcam to a power source as fo...

Page 11: ...ote While in Standby mode you can retrieve recordings from the dashcam In Standby mode the dashcam draws a current of 34 mA When you are ready follow these steps Get organized Hardwire the dashcam Get...

Page 12: ...ew circuit for the dashcam device 1 in picture below The ground wire The ground wire is usually in the shape of a ring or a C Hardwire the dashcam To hardwire the dashcam 1 Insert the new fuse box tap...

Page 13: ...ou have hardwired the power source the camera starts up automatically every time you turn on the vehicle 8 Start your vehicle to test the dashcam Note When a dashcam is in storage the battery gets com...

Page 14: ...Proprietary Confidential support powerfleet com Page 14 of 73 Calibrate the dashcam sensors...

Page 15: ...rofessional person only Working with your vehicle s power system can be dangerous Consult a professional for guidance Note While in Standby mode you can retrieve recordings from the dashcam In Standby...

Page 16: ...Once you have tested your dashcam run the power cable along the headliner of the vehicle from the A Pillar to the power source See also What is in the box Insert the SIM and SD cards into the dashcam...

Page 17: ...ing lenses To set the view angles 1 Press the touchscreen of the V AI12 dashcam to wake it up 2 Enter the default PIN 3333 to unlock the dashcam for the first time or your own PIN subsequently Note Se...

Page 18: ...iew to position both the road facing and in cabin facing lenses in the proper directions Use the arrow keys to toggle between the views When positioning the dashcam ensure that you have a clear view o...

Page 19: ...powerfleet com Page 19 of 73 Insert the SIM and SD cards into the dashcam Connect the dashcam to a power source Hardwire the dashcam to the vehicle fuse box Connect the dashcam to an OBD2 port for pow...

Page 20: ...n 3 Press the touchscreen of the V AI12 dashcam to wake it up 4 Enter the default PIN 3333 to unlock the dashcam for the first time or your own PIN subsequently 5 Press Settings 6 Press Calibration Th...

Page 21: ...n retrieve recordings from the dashcam In Standby mode the dashcam draws a current of 34 mA The dashcam moves to Standby mode at a minimum of ten minutes and a maximum of sixty minutes after the vehic...

Page 22: ...ge base To secure access to the V AI12 dashcam you should change the PIN for your dashcam To change the PIN 1 Press the touchscreen of the V AI12 dashcam to wake it up 2 Enter the default PIN 3333 to...

Page 23: ...Proprietary Confidential support powerfleet com Page 23 of 73 You can also set an additional PIN for the driver See Manage PINs for drivers...

Page 24: ...fessional for guidance There is a single Camera wire that comes out of the camera splitting into the following three wires Power connection with a round power barrel connector socket for power 5 5x2 1...

Page 25: ...way to return the camera to factory default settings in case of any issues Ethernet connector This connector is used in case the camera is wired with an ethernet connector This connector can be remove...

Page 26: ...with your vehicle s power system can be dangerous Consult a professional for guidance Before you start the following equipment is needed V AI12 dashcam V AI12 auxiliary cameras with a hardwire option...

Page 27: ...uly 2020 you need to get a new hardwire kit or OBDII power connection Using an older kit or power connection may cause the dashcam to remain in standby 2 Connect an RJ 45 network cable to the USB Type...

Page 28: ...following equipment has been tested by PowerFleet and works well with the auxiliary cameras USB Type C to RJ 45 adapter TP Link UE300C https www tp link com ae home networking computer accessory ue30...

Page 29: ...eras in real time Warning The app is not an additional camera and should not be used as one For example drivers should not use the app to help with reversing a vehicle To pair auxiliary cameras using...

Page 30: ...ion Type is WPA2 PSK 7 Press APPLY 8 Press to close the app 9 Repeat steps two through eight for any additional auxiliary cameras you want to pair to the dashcam Note You can pair up to four auxiliary...

Page 31: ...of the page A single camera view appears 14 Click anywhere on the screen to see the following menu Press 1 to return to the single camera view Press 4 to view a four tile screen with all the video st...

Page 32: ...the auxiliary camera 4 Connect to the new IPCAM XXXX Wi Fi 5 Enter the password 01234567 6 Once your connection is set open a web browser and navigate to 192 168 1 88 7 Click PC View 8 Enter admin in...

Page 33: ...t com Page 33 of 73 Note To find the PowerFleet V AI12 dashcam hotspot name and password you can also turn on the V AI12 dashcam Click Settings and then Wi Fi Turn on Mobile Hotspot The Wi Fi network...

Page 34: ...the auxiliary camera 4 Connect to the new IPCAM XXXX Wi Fi 5 Enter the password 01234567 6 Once your connection is set open a web browser and navigate to 192 168 1 88 7 Click PC View 8 Enter admin in...

Page 35: ...t com Page 35 of 73 Note To find the PowerFleet V AI12 dashcam hotspot name and password you can also turn on the V AI12 dashcam Click Settings and then Wi Fi Turn on Mobile Hotspot The Wi Fi network...

Page 36: ...for the first time or your own PIN subsequently The screen unlocks and the menu can be viewed The main screen has the following menu items Component Icon Description Live View Access and view live vid...

Page 37: ...indicator Indicates whether a data or Wi Fi connection is available and the strength of that connection To access Wi Fi the camera should have a SIM card or be connected to a PowerFleet cloud app acco...

Page 38: ...om Page 38 of 73 V AI12 dashcam settings 1 Press the touchscreen of the V AI12 dashcam to wake it up 2 Enter the default PIN 3333 to unlock the dashcam for the first time or your own PIN subsequently...

Page 39: ...Switch between US Date format and ROW format US Format Audio Alarms Turn the audio alarms for dangerous and distracted driving events on off On Notify Live Streaming Turn the driver notification when...

Page 40: ...documentation and website knowledge base To secure access to the V AI12 dashcam you should change the PIN for your dashcam To change the PIN 1 Press the touchscreen of the V AI12 dashcam to wake it u...

Page 41: ...rietary Confidential support powerfleet com Page 41 of 73 4 Scroll down to Change PIN 5 Insert four digits for a new PIN Note You can also set an additional PIN for the driver See Manage PINs for driv...

Page 42: ...t the menu With this PIN drivers cannot access Settings To set and change the Driver PIN 1 Press the touchscreen of the V AI12 dashcam to wake it up 2 Enter the default PIN 3333 to unlock the dashcam...

Page 43: ...Proprietary Confidential support powerfleet com Page 43 of 73 5 Enter four digits to set the PIN...

Page 44: ...adjust settings 1 Press the touchscreen of the V AI12 dashcam to wake it up 2 Enter the default PIN 3333 to unlock the dashcam for the first time or your own PIN subsequently Note See Set and manage...

Page 45: ...ts In cabin live video streaming The in cabin facing camera has two lenses one for day and one for night The night vision lens uses infrared light to illuminate the cabin By default the in cabin facin...

Page 46: ...s location is then used to calculate the speed of the vehicle This information gets updated every five seconds while the dashcam is online and is uploaded to the PowerFleet cloud app every five minut...

Page 47: ...hscreen of the V AI12 dashcam to wake it up 2 Enter the default PIN 3333 to unlock the dashcam for the first time or your own PIN subsequently Note See Set and manage your dashcam PIN if you need help...

Page 48: ...tion window pops up 6 Disconnect the power cable and from the screen press Ok If a tamper proof case is installed on the dashcam you cannot disconnect the power cable Press Ok and the dashcam restarts...

Page 49: ...r in cabin visual and audio alerts remain on The screen display notifies the driver that the in cabin recording is turned off Note To turn the visual and audio alerts off see Set distracted driver fea...

Page 50: ...own to In Cabin Camera Recordings T 5 Toggle the button to turn recordings on or off Note You can keep the in cabin facing camera on and simultaneously turn the in cabin facing camera recordings on an...

Page 51: ...seat belt By default the Distracted Driver feature in the V AI12 dashcam is turned On enabling drivers to receive in cabin visual and audio alerts whenever a distracted driving event occurs Only admi...

Page 52: ...52 of 73 4 Scroll down to Distracted Driver 5 Toggle the button on or off Note When the Distracted Driver setting is turned off alerts and recordings are still sent to the cloud See also The in cabin...

Page 53: ...to a Wi Fi hotspot in your vehicle instead of using a SIM card the time stays on GMT and does not switch to local time To connect the dashcam to Wi Fi Create a Wi Fi QR code Connect to the Wi Fi with...

Page 54: ...opens 6 In the SSID field enter the name of the Wi Fi network to which you want to connect the camera 7 Select the Encryption relevant to your network from the drop down list 8 In the Key field enter...

Page 55: ...nnect to the Wi Fi with the QR code 11 Turn on the dashcam 12 Go to the dashcam Settings 13 Select Wi Fi 14 Toggle the button to turn on the Wi Fi connection 15 When enabled a list of available networ...

Page 56: ...onfidential support powerfleet com Page 56 of 73 17 The camera beeps several times 18 Point the camera at the QR barcode on the screen of your computer to scan the code 19 The camera connects to the W...

Page 57: ...h screen turns red indicating a visual alert while the dashcam also plays a voice alert The icon changes depending on the type of event For risky driving events the icon is a car as shown below For di...

Page 58: ...shcam for the first time or your own PIN subsequently Note See Set and manage your dashcam PIN if you need help with your PIN The screen unlocks and the menu can be viewed 3 Press Live View 4 The live...

Page 59: ...Proprietary Confidential support powerfleet com Page 59 of 73...

Page 60: ...unlock the dashcam for the first time or your own PIN subsequently Note See Set and manage your dashcam PIN if you need help with your PIN The screen unlocks and the menu can be viewed 3 Press Record...

Page 61: ...Proprietary Confidential support powerfleet com Page 61 of 73...

Page 62: ...driving as it occurs Data is collected when your vehicle moves and is analyzed to detect distracted driving events The driver receives visual and audio alerts when an event is identified If the drive...

Page 63: ...angles of both the road facing and in cabin facing lenses When using MV AI the driver s upper body must be in view of the in cabin facing camera Warning If the dashcam is not positioned properly MV AI...

Page 64: ...l these settings from the dashcam or the PowerFleet cloud app Settings Features Distracted Driver In Cabin Recordings Live View Recordings Events On On Yes Yes Yes Off Off No No No On Off No No Yes Of...

Page 65: ...ded and cannot be changed The driver is warned after an event is identified for a few ten second windows in a row Intervals to beep in the table below If the event continues to be identified for a few...

Page 66: ...ata on the SIM card 1 Check the cell network reception 2 Check data usage of the SIM card The dashcam generates vibration events for a moving vehicle There is a poor power connection from the dashcam...

Page 67: ...dashcam settings menu My dashcam won t turn on The dashcam is not charged 1 Fully charge the dashcam This can take a few hours 2 Reset the dashcam For more information see Reset the dashcam My dashcam...

Page 68: ...d and the dashcam is mounted in a vehicle that is on the road already The SIM has most likely not been activated yet Contact your reseller support agent for SIM activation I m not able to watch my das...

Page 69: ...D card Monitor this unit for accurate recordings Contact your reseller support agent if it continues to not work I can t change the event time from ten seconds to a longer time period Currently the ev...

Page 70: ...g and analysis The V AI12 dashcam comes with five preset video quality levels Level 1 being the lowest quality and Level 5 being the highest quality Change the video quality level in Video Preset from...

Page 71: ...explanation I see a trip that started in a different place than the location where the previous trip ended The dashcam did not power up or was not connected to the cloud during the initial start of th...

Page 72: ...ters must be considered and ensures that network encryption type is correct based on the network security encryption The dashcam hotspot doesn t work The hotspot of the V AI12 dashcam is not turned on...

Page 73: ...record a vibration event The auxiliary cameras connect only after the main dashcam wakes up from Standby mode upon sensing movement The auxiliary cameras do not record after the vehicle has been turn...

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