EUDA2 Series 12”/15”/18.5” Panel PC User’s Manual (ver2.1) 56
RMA (Return Material Authorization) Service
9. RMA (Return Material Authorization) Service
Before returning any goods, please:
1.
Contact Portwell Support and request a RMA number (Return Material Authorization).
2.
Describe the behavior or reason of unit failure in order to return. Any returns for credit are subject to a
restocking fee.
3.
Upon confirmation of a hardware failure or valid cause for return, Portwell will provide a Return Merchandise
Authorization (RMA).
4.
Make sure to receive an RMA number from Portwell before returning any merchandise. Clearly write or mark
this number on the outside of the package you are returning. Any returns without an authorization will be
refused and returned to you by the shipper.
5.
When returning goods, include the name and telephone number of a person whom we can contact for
further explanations if necessary. Where applicable, always include all duty papers and invoice(s) associated
with the item(s) in question:
Ensure that the unit is properly packaged in the original box. A product packaging manual will be included
with the replacement Panel or can be emailed to you in advance. Please refer to it for the necessary
instructions on how to appropriately package the panel computer being returned. Failure to do so may result in
the panel shifting during transit – which may result in physical damage. Physical damage from improper
packaging will void your system warranty.
Ship the panel back to the address provided on the RMA documentation, via an insured carrier with freight
pre-paid.
Return unit must be received to address provided within 30 days, or invoice for full amount of Panel PC will be
issued.
