For more in-depth troubleshooting, go to www.kingtechnology.com
Troubleshooting
What do I do
if the water looks
cloudy?
What do I do
if the water turns
color?
1. Make sure your filtration
system is working properly (i.e.
clean filter, skimmer and pump
basket).
2. Make sure circulation time is
adequate – increase pump time
if not.
3. Make sure the pool is properly
balanced (see page 4).
4. Shock the water to eliminate
build up of any organic matter.
5. Make sure pool has a
free chlorine reading of
0.5 to 1.0 ppm.
6. Check with your dealer for
more information.
1. Metals in the fill water may
have been oxidized. Have the
pool tested. Shock the pool and
clean the filter until water clarity
returns.
2. Algae may be trying to form
– shock the pool, increase
circulation time if needed and
clean the filter.
3. Check with your dealer for
more information.
What do I do
if algae forms in
or on my pool?
1. Use a nonmetallic (polyquat)
algaecide per the directions on
the bottle and brush the sides
of the pool often.
2. Clean the filter and shock the
pool with chlorine daily until
water clarity returns.
3. If you are in an area of the
country that struggles with algae
growth, see your dealer
regarding a 90-day Algae
Protection Guarantee using
FROG BAM
®
.
See product
hang tag for guarantee details.
4. Check with your dealer for
more information.
What do I do
if I am under
chlorinating with
the POOL
FROG
®
Bac Pac?
1. If you are unable to maintain
0.5 to 1.0 ppm, first make sure
there are chlorine tablets in the
tower areas of the POOL FROG
®
Bac Pac and it is installed
properly. If a correction was
made, test the water in 24 hours.
2. If still low, turn the dial up
one setting and test the water
again in 24 hours. Continue
raising the setting by one
increment each day until the
proper reading is achieved.
3. Shock the pool if the reading
has been lower than 0.5 ppm
for more than one day.
4. Bleed air by unscrewing the
knob in the back of the POOL
FROG
®
Cycler while the pump
is running.
5. Increase pump time if
possible.
6. Contact your dealer to have
your back pressure tested to
ensure it is between 3 & 8 psi.
7. Contact King Technology’s
Customer Service Department at
800-222-0169.
What do I do
if I am over
chlorinating with
the POOL FROG
®
Bac Pac?
1. If the chlorine reading is over
3.0 ppm, remove the POOL
FROG
®
Bac Pac from the POOL
FROG
®
Mineral Reservoir and test
the water daily until the reading is
down to 1.0 ppm.
2. Reinsert the POOL FROG
®
Bac
Pac, lower the dial one setting and
test the water again in 24 hours.
If the reading has risen, lower
the dial one setting again.
Continue this process until
proper reading is achieved.
3. If over-chlorinating at the
lowest possible setting, consider
decreasing the circulation time.
Depending on your pump size,
Problem
Remedy
1.
2.
3.
4.
5.
10
you may be circulating the water
more than is necessary which
results in more chlorine than is
necessary.
4. Contact King Technology’s
Customer Service Department
at 800-222-0169.
