Polycom QSX 2.0 Administrator'S Manual Download Page 1

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Administrator’s Guide

for the Polycom

QSX

2.0

February, 2006 Edition
3725-22370-001/B
Version 2.0

Summary of Contents for QSX 2.0

Page 1: ...Administrator s Guide for the Polycom QSXTM 2 0 February 2006 Edition 3725 22370 001 B Version 2 0...

Page 2: ...8 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under th...

Page 3: ...The QSX Quick Start Guide which describes how to install the hardware Release Notes for the QSX System which describes the latest features feature limitations and system requirements For support or se...

Page 4: ...Up the QSX System 22 Connect the QSX System 22 Set an IP Address 23 Accessing the QSX Web Admin Page 23 Setting a Static IP Address via the QSX Web Admin Page 23 Set a Static IP Address Using HyperTe...

Page 5: ...ndix A Bandwidth Considerations in QSX 52 Overview 52 Additional Information 53 Maximum Bandwidth Utilization in Low Bandwidth Environments 53 Bandwidth Sharing versus Time Sharing 53 Time Sharing 53...

Page 6: ...r large scale meetings Cost effective The QSX provides unlimited content sharing It pays for itself quickly because there are no monthly charges or per minute fees Content security Keep complete contr...

Page 7: ...e with a QSX system Additional configuration details are available in Chapter 3 Figure 1 Stand Alone Mode This is for web viewers only No conference phone is required Figure 2 QSX to QSX with Web part...

Page 8: ...VGA Out VGA In Remote Participant connecting through internet Content Controller VSX 8000 VSX 7000e VSX 7000s with Visual Content Vortex optional QSX Figure 3 QSX with a designated Polycom video syste...

Page 9: ...h web viewers it is not required to connect a phone to the QSX Name Component Description QSX system base Adds content sharing to phone calls The base can be mounted on a rack under a table or on a wa...

Page 10: ...X system to the IP network Power Supply and Power Cable Connects power to the QSX system base 8 wire cable for phone console Connects the QSX system s 8 wire connector to the conference phone Conferen...

Page 11: ...ites see your content Content Button Press to start and stop sending Info Button Press to display the Info Screen on your local VGA display Idle No one sees your content Preview You see your content l...

Page 12: ...specific password a new password will be generated each time the VTX 1000 phone is placed on hook i e hung up Manual IP Dialing You can manually dial the IP address of a remote QSX or Polycom MGC bri...

Page 13: ...16 213 QSX Info Screen The Info screen displays status information for the meeting and your QSX system as shown below This information includes the following Meeting Web Address The address of the Ma...

Page 14: ...including the presenting unit will be shown here Web viewers Those people who have logged into the meeting via the web Up to 10 web viewers will be shown here Note The pie chart icon indicates which...

Page 15: ...remote party and the Joined message will appear No corrective action required PC resolution or refresh rate not supported The display settings on your computer are not compatible with the QSX system...

Page 16: ...n the audio call and wait for another web viewer participant to disconnect Please retry Log on has failed Close browser and try again Chapter 3 Typical QSX Usage Scenarios How QSX Works QSX in Stand A...

Page 17: ...ld 7 He will get a message that content is being loaded You will see the QSX automatically move from Preview to Send After a short delay the web viewer will be able to see the content you re displayin...

Page 18: ...n or VTX 1000 phone attached this configuration will override the stand alone operation Placing the SoundStation or VTX 1000 on hook i e disconnecting the call will drop all web viewer connections as...

Page 19: ...viewers through the QSX they originally connected to Web viewer sites can continue to view meeting content until the QSX system hangs up or stops sending content QSX Connected to Polycom Video Systems...

Page 20: ...ent will be sent to the Visual Concert or VSX unit 6 To send content to far end participants via the Visual Concert unit press the send button on the unit itself To send content to far end participant...

Page 21: ...Dial Out Conference Calls 4 For MGC configuration consult the Administrator s Guide for that product This capability enables the QSX to answer a call from an MGC in one of two scenarios MGC Dial Out T...

Page 22: ...nect the QSX System Connect the QSX System by following these steps for more information and a graphical depiction of these steps consult your QSX Quick Start Guide 1 Connect the following cables LAN...

Page 23: ...ssignment contact your IP network service provider or system administrator to obtain an IP address and system name You must manually assign the static IP address to the QSX system before you use it No...

Page 24: ...HyperTerminal application on the computer 4 Open a connection to the COM port being used for the serial cable 5 Set the bits per second to 115200 Other settings can remain at their defaults data bits...

Page 25: ...btain an IP address from a DHCP server in your network If you have configured it with a Static IP address and want to change it back to that default mode you should follow these steps 1 Disconnect the...

Page 26: ...bal Services LAN Properties Graphics Display System Settings Security Location H 323 Settings Management Servers My Information Firewall Serial Port Diagnostic Restart System Call Summary Network Stat...

Page 27: ...orer version 6 0 or later 2 In the browser address line enter the IP address of the QSX system followed by admin htm for example xxx xx xx xx admin htm where xxx xx xx xx is the My IP shown on the Inf...

Page 28: ...nformation screen 1 Log on to the QSX Admin Web as described on Page 23 2 Click the Home icon at the top of the window 3 You will be re directed to a screen that looks like the one below Home Table of...

Page 29: ...ational calls If the QSX is to be used in a Stand Alone Mode configure the LPSP Gain to zero LPSP Delay default 15 Specifies the delay in seconds for LPSP activation Increase the delay if conference b...

Page 30: ...ontent with other AES capable systems Web Access Port default 80 Specifies the port to use when accessing the system using the web interface This is a user assigned port Password To configure Password...

Page 31: ...nt password by following the steps above Location Location settings allow you configure the QSX based on where it is geographically located and the language that is spoken there Accurately setting the...

Page 32: ...Display Time in Call default Elapsed Time Specifies the time display in a call Elapsed Time Displays the amount of time in the call Local Time Displays the local time on the screen during a call Off...

Page 33: ...Go to Admin Settings Table of Contents General Settings Bandwidth 3 Configure the settings 4 Click on the Update button Settings Description Web Viewer Bandwidth Usage default Bandwidth Sharing Speci...

Page 34: ...0x480 VGA You want to scale to a 640x480 image Enable Load Balancing for Web Viewer default disabled This feature accommodates situations where there is a limit on available bandwidth The most common...

Page 35: ...ences Use Gatekeeper default Off Specifies whether to use a gatekeeper A gatekeeper manages H 323 endpoints within a network Gatekeepers are optional but must be used if present H 323 gateways work wi...

Page 36: ...feature only enables web viewer access from outside the firewall A QSX System cannot communicate with other QSX systems across a firewall unless external IP addresses have been configured for the uni...

Page 37: ...set the external IP address Description Global Services If your organization uses the Polycom Global Management System you can configure manage and monitor the QSX system using the Global Management...

Page 38: ...the system does not automatically obtain a DNS server address enter up to four DNS servers here Default Gateway Displays the gateway currently assigned to the system If the system does not automatical...

Page 39: ...il you send it If this option is disabled preview mode is not available and content is sent to all meeting participants as soon as the call starts or you connect the computer Default Output VGA Resolu...

Page 40: ...restart the QSX system while it is in the process of a software update To restart the system 1 Log on to the QSX Admin Web as described on Page 23 2 Click Diagnostics Restart System 3 Click the Restar...

Page 41: ...s additional information includes Audio Video rates with regard to speed frames packets lost and jitter The information can assist in understanding the health of the network the QSX system as well as...

Page 42: ...he QSX system software Resetting a Forgotten Administrative Password If you forget the administrator password and cannot gain access to the QSX Admin Web follow these steps 1 Put the QSX system in Boo...

Page 43: ...t Call Statistics Network Statistics or Advanced Net Stats Restarting the System To restart the system 1 Log on to the QSX Admin Web as described on Page 23 2 Click Diagnostics Restart System 3 Click...

Page 44: ...eting the name of the remote party and the Joined message will appear No corrective action required PC resolution or refresh rate not supported The display settings on your computer are not compatible...

Page 45: ...enabled and cannot see content Enable Java plug in by going to control panel on your Windows PC or download Plug in from www java sun com products plugin downloads index html Maximum connections reach...

Page 46: ...ntil you see a preview on the local VGA display Press the appropriate function keys such as F5 on the computer to send a VGA signal out The conference phone does not have a dial tone The system is not...

Page 47: ...and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available...

Page 48: ...OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID OR U S 5 00 WHICHEVER IS GREATER AT...

Page 49: ...nd confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to discover or disclose the methods and concepts embodied i...

Page 50: ...interference in which case the user will be required to correct the interference at his own expense In accordance with Part 15 of the FCC rules the user is cautioned that any changes or modifications...

Page 51: ...w existing safety instructions and observe all safeguards as directed Installation Instructions Installation must be performed in accordance with all relevant national wiring rules Plug Acts as Discon...

Page 52: ...s 1 2 4 Transition Time s 0 25 0 25 0 25 How are you going to use the QSX Med Bandwidth 512 Kbps of web viewers 1 5 10 Transition Time sec 3 5 7 12 Bandwidth Sharing Mode Bandwidth Max Average Tx 512...

Page 53: ...eed of connection that participants have to the meeting you can use one of these modes to optimize the quality of information exchange Time Sharing The Time Sharing mode was developed to accommodate w...

Page 54: ...allocated is 1024Kbps 3 web viewers 340Kbps per web viewer In the Bandwidth Sharing mode each web viewer will be allocated a minimum of 32Kbps The advantage of the Bandwidth Sharing mode is that each...

Page 55: ...is another QSX unit participating in the session For external web viewers participating in the session the QSX will also determine if the second QSX unit has NAT enabled In this situation if load bala...

Page 56: ...up to 10 web viewers to each QSX participating in a meeting For example in the diagram below you can have up to 10 web participants connecting to the QSX with IP address 156 16 0 180 and 10 more parti...

Page 57: ...r E n d V i d e o C o n n e c t i o n Remote Participant connecting through video system When using the QSX in this scenario you should ensure that it is configured to auto preview content This means...

Page 58: ...organization s network In order to do so you will need to use Network Address Translation to link an External IP address to the Internal IP address of your QSX Network Address Translation NAT is most...

Page 59: ...out if it is possible to do so and b understand the steps required to configure the system Additional Web Viewer Notes Note By default the QSX is configured for Auto Send In this mode if the QSX is i...

Page 60: ...bps Other Bandwidth Configuration Options set via Admin Web page Bandwidth Sharing Mode for simultaneous transmission to each remote connection Time Sharing Mode for sequential transmission to each re...

Page 61: ...call Interoperability with Polycom MGC Use H 323 dial out capabilities of MGC to enable larger multipoint QSX to QSX meetings Compatible with scheduled dial out conferences for MGC 7 5 0 52 release a...

Page 62: ...r 1 AC Power connector Optional I O for use if conference phone connected or for local management Compatible with all analog wired Polycom conference phones 1 x 8 wire RJ45 connector to conference pho...

Page 63: ...uirements Browsers Internet Explorer 6 0 and higher Windows 2000 and XP Netscape 7 1 and higher Windows 2000 and XP Safari 1 2 4 and higher Mac OS 10 Web Viewer Login Login interface for user name pas...

Page 64: ...the VGA Output is configured at 1280x1024 the images will automatically be scaled to 1024x768 for transmission Note The QSX supports local display output resolutions of 1280x1024 1024x768 and 800x600...

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