background image

3.

 

Click on the “Register Your Product” menu item on the left side of the browser 
window. 

4.

 

Use the pull-down menu to change the “Product Model” to “PathNavigator.” 

5.

 

Enter your Serial Number, and then click “Register.”  Your Serial Number can be 

found in PathNavigator under “Configuration > Licenses. 

6.

 

Check the Product Activation page the following day and look at key code history.  If 

a key code does not appear in that list, most likely your installation of PathNavigator 
is no longer under maintenance. If this data is incorrect, please call technical support 

@ 1-888-248-4143. 

 

Upgrading a PathNavigator Redundancy Server 

Customers who have PathNavigator Redundant servers deployed will need to go through the 
following process to upgrade the server to version 7.    

 

1.

 

Initiate the installation by clicking on setup.exe. 

2.

 

Retrieve the Redundancy Authentication code as shown in the screen below. 

 

 

 

3.

 

Call Technical Support at 1-888-248-4143 for redundancy authentication code 
conversion. 

 

 

 
Copyright (c) 2004 Polycom Incorporated. All rights reserved.

 

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and 
iPower are trademarks of Polycom, Inc. in the United States and various other countries.  All other trademarks are the property of 
respective owners 

10

Summary of Contents for PathNavigator

Page 1: ...uirements 7 Installation Notes 8 Installation Instructions 8 Installing PathNavigator in conjunction with a WebCommander 9 Licensing Please Read Not For Demo Keys 9 Key Code Installation Requirement 9...

Page 2: ...eduled through Polycom Conference Suite are assured to go through if adhoc calls are placed Before a nonscheduled call can be placed PathNavigator will check with Polycom Conference Suite to see if th...

Page 3: ...tination H 323ID H 323 ID of source endpoint Source E164 E 164 alias of source endpoint Destination E164 E 164 alias of destination endpoint Q850 Codes Code Description 1 Unassigned Number 2 No Route...

Page 4: ...pended Call 86 Call with Identity has Cleared 87 User Not Member of CUG 88 Incompatible Destination 90 Non Existent CUG 91 Invalid Transit Network 95 Invalid Message 96 Mandatory Info Element Missing...

Page 5: ...e may be adjusted downward PathNavigator can now bind to a specific Network Interface Card NIC when the server that is running PathNavigator has more than 1 NIC SETTING UP THE ABILITY TO CREATE REMOTE...

Page 6: ...VPN IP Registering ViaVideo 1 Go to Setup 2 Click on the H323 tab 3 On the Gatekeeper area select Off and then select Specify After you have completed all of the above steps ViaVideo can create remote...

Page 7: ...7 0 or higher SQL 2000 requires Service Pack 3a SQL must be installed on a separate server Database Notes Microsoft SQL server 7 0 or 2000 SQL Requirements The SQL server has two authentication modes...

Page 8: ...tive When upgrading the serial number should have been auto populated in this field If you have chosen SQL server as the database recommended for 100 licenses and above You will arrive at this screen...

Page 9: ...egister for a new account and then login 3 Click on the Network Management option under the Product Activation menu item on the left side of the browser window 4 Click the Activate PathNavigator link...

Page 10: ...rt 1 888 248 4143 Upgrading a PathNavigator Redundancy Server Customers who have PathNavigator Redundant servers deployed will need to go through the following process to upgrade the server to version...

Page 11: ...pathnavigator or http system_ip_address pathnavigator Where systemname is the name of the server that PathNavigator is loaded on and system_ip_address is the IP address of the server that PathNavigato...

Page 12: ...ct mode may not function optimally such as Firewall Traversal 4 Q What is considered a rogue call A A rogue endpoint is defined as an unregistered endpoint for a given zone When an unregistered endpoi...

Page 13: ...A Use the following steps to change the server IP address 1 Go to Services of the server and stop the World Wide Web Publishing and then Polycom Path Navigator services 2 Change the server IP address...

Page 14: ...abled can now be processed by PathNavigator 5 Bandwidth Authorization for Polycom Conference Suite Polycom Conference Suite can authorize up to a maximum of 5 calls per second before the performance o...

Page 15: ...both the primary and redundant PathNavigators 6 Interoperability issues Running BrightStor ARCserve Backup Agent causes the PathNavigator server to render itself inoperable every few hours 7 Netmeeti...

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