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MAXCS 7.5 Polycom VVX User Guide 

 

  Page 12 

Auto-Answer via Clients (Advanced License required) 

You can configure MaxAgent, MaxCommunicator, AltiConsole, and MaxOutlook to automatically answer calls. 
This Auto-Answer feature is available only when the

 Use

 

Polycom phone to make or answer calls

 option is set to 

Speaker

 

or 

Headset

In AltiConsole, the setting is under 

Setup

 > 

General

In MaxAgent and in MaxCommunicator, the Auto-answer setting is under 

Configuration

 > 

Extension

 > 

Call Handling

.  

Check the 

Automatically answer after xx seconds

 checkbox, and set the number of seconds before calls are picked up.  

Note that there may be a few seconds (3-4) of delay answering calls with this feature. 

 

 

AltiGen Communications, Inc. 
679 River Oaks Parkway 
San Jose, CA 95134 
Telephone: 888-AltiGen (258-4436) 
Fax: 408-597-9020 
E-mail: [email protected] 
Web site: www.altigen.com 
 
All product and company names herein may be trademarks of their registered owners. 
 
Copyright © AltiGen Communications, Inc. 2015.  All rights reserved. 

 

 

 

March 17, 2015 

Summary of Contents for MAXCS 7.5 VVX

Page 1: ...ust configure your phone to work with MAXCS system Refer to the documentation that came with your Polycom phone to connect the cables to your phone and for any other basic phone information Views Pres...

Page 2: ...owing features are available for all Polycom VVX phones Some VVX models have softkeys on the touch screen other models have physical keys to press If your model is not a touch screen model just press...

Page 3: ...can also use the softkeys to place calls 1 Tap New Call 2 Enter the number and tap Call To place a call from an entry in your Directory 1 Tap Directories 2 Tap an entry in your Directory 3 Tap the gre...

Page 4: ...ed Transfers 1 While on a call tap Transfer The call is placed on hold 2 To use the dial pad enter the number To use the Directory tap Directory and tap the entry To use the Favorites list tap Directo...

Page 5: ...a Polycom phone in other words if you did not initiate the conference call to add another member you must tap Join instead of tapping Conference You can also tap Join to join together one held and on...

Page 6: ...y in your Directory 3 Tap Add to Favorites 4 Tap again to accept the assigned softkey slot The contact will now appear in Lines view To add a recent caller as a Favorite 1 In Home view tap Directories...

Page 7: ...at work and one phone at home To switch your extension to your other phone 1 On the Polycom phone tap 17 2 When prompted enter your extension and password MAXCS will verify your credentials log your e...

Page 8: ...owing features your administrator must have already assigned a Polycom Advanced Features license to your extension DND Synchronization Advanced License required When you toggle Do Not Disturb mode on...

Page 9: ...ture for you you will briefly see an alert on your phone when the monitored extension rings You can call a monitored extension by tapping it When a monitored extension is ringing you can take these ac...

Page 10: ...n page 4 about Supervised transfers versus Blind transfers The same guidelines apply when transferring line parked calls to speak with the recipient use a Supervised transfer in all other scenarios us...

Page 11: ...e will play a brief tone and then you will hear the page Handling Calls via Clients Advanced License required You can configure MaxAgent MaxCommunicator AltiConsole and MaxOutlook to answer or place c...

Page 12: ...icator the Auto answer setting is under Configuration Extension Call Handling Check the Automatically answer after xx seconds checkbox and set the number of seconds before calls are picked up Note tha...

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