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Polycom KIRK Wireless Server 8000 Configuration Guide

Important Safety Instructions and Product Information

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Summary of Contents for KIRK 8000

Page 1: ...Version 2 1 February 17 2010 14184631 Polycom KIRK Wireless Server 8000 Configuration Guide ...

Page 2: ...Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom Inc Polycom and Accord are registered trademarks of Polycom Inc Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing Polycom Inc cannot assume responsibility for any errors Changes ...

Page 3: ... subscription 13 Registering Handsets through the KWS8000 OAM Program 13 User Registration 14 Changing a Registration 16 5 General System Settings 17 Setting Date and Time 17 Changing Password 18 Setting the Outgoing Line Prefix 18 Allowing Subscriptions 19 Updating Firmware 20 6 System Statistics 22 Statistics 22 Saving Statistical Information 29 Sending Configuration Statistics via E mail 30 7 S...

Page 4: ...ion 45 Tracing 45 Using the Serial Monitor 47 Using the Network Data Unit monitor 48 9 Regulatory Notices 49 International Regulatory and Product Information 49 Important Safety Instructions and Product Information 51 A Base Station and Repeater Numbering 61 B Updating Software Manually 78 ...

Page 5: ...een conducted and the installer has access to these plans For more information about deployment refer to the Digital Mobility Deployment Guide accompanying the Deployment Kit That the host pbx is installed and initialized and is working correctly Related Documents For information about the physical installation of the KWS 8000 refer to the KWS8000 Installation guide which was included in the produ...

Page 6: ...Shift Keying HW PCS Hardware Product Change Status IPEI International Portable Equipment Identity the unique ID of a handset LID Line identifier MSF Message Service Function OAM Operation Administration and Maintenance PB Print circuit board PBA Print circuit board assembly PBX Private Branch eXchange PCS Product Change Status PIE Production Initial Edition PPID Portable Part Identification PP Por...

Page 7: ...on Configuration data as described in Saving Statistical Information on page 29 Floor plans showing location of base stations and repeaters and their Radio Part Number RPN Issue description What happened What did you expect would happen Can you reproduce the issue How often does the issue occur Capture the scenario by setting the trace level to 3 and then e mail the trace report to Polycom ...

Page 8: ...each gateway If a larger system is required you can link up to 8 gateways together with a maximum of 64 extension cards and 8 CPU card Figure 2 1 Chassis with CPU and Interface cards Backplane Overview The main part of the gateway is a backplane board with a minimum amount of circuits and a CPU card The backplane is located at the bottom of the chassis The CPU card is plugged in to the left ...

Page 9: ...es LED Name Location Color Description POWER On top of all modules Green Steady green light when the power is on and the card is running POWER On top of all modules Red Flashing red light at power up Steady red light in case of error LED Name Location Color Description Link At the bottom of all modules Yellow Steady yellow when the Ethernet connection is in sync Activity At the bottom of all modul...

Page 10: ...tors on analogue interface cards Green Steady green when the card is up and running Also indicates that there are no active calls Slow green flash when there s at least one active call on the connector LED Name Location Color Description RFP 0 7 Upper half one LED for each RFP Red Steady red when there is power on the connector but not active RFP connect Flashing red during power up sequence of RF...

Page 11: ...KWS8000 to a Computer Before you can use the OAM program you need to connect the KWS8000 to a computer using a null modem cable The KWS8000 serial port is a 9 pin DSUB male connector for direct connection between the computer and DMD Figure 3 1 Serial Connection Null Modem Cable Note The maximum length of the null modem cable must not exceed five meters 16 feet ...

Page 12: ...ver 8000 and then click Kirk Wireless Server 8000 The Kirk Wireless Server startup window appears Figure 3 2 OAM Startup Window The lower part of the window shows the current communication settings used for connecting to the DECT system The default communication setting is COM1 via null modem cable for direct connection between a PC and KWS8000 Changing Communication Configuration Settings You can...

Page 13: ...ou selected Null Modem Cable in the Serial Device list select the COM port to which the IP modem has been installed and then click OK The Kirk Wireless Server OAM program window appears 5 If you selected Telnet type the relevant IP Address and Port 10000 and then click OK The Kirk Wireless Server OAM program window appears 6 If you selected Modem in the Serial Device list select the COM port to wh...

Page 14: ... the Null Modem tab enter a name for the connection in the Name field and then in the COM Port list select the COM port to which the modem has been installed and then click OK 5 On the Telnet tab type the relevant IP Address and Port and then click OK The Kirk Wireless Server OAM program window appears 6 On the Modem tab enter a name for the connection in the Name field and then in the COM Port li...

Page 15: ...g appears Figure 3 5 Warning Delete Communications Configuration 3 In the Warning window Click Yes to delete the configuration To Import Communication Configurations 1 From the Startup window click the Change Communications Configuration button There is an automatic delay of 6 seconds that allows you to click the button before the program starts In the Communications Configuration window press the...

Page 16: ...n File cc and then click Save The communication configuration is saved To Change the Communications Configuration Settings 1 From the Startup window click the Change Communications Configuration button There is an automatic delay of 6 seconds that allows you to click the button before the program starts 2 Click the Edit button The Communications Configuration window appears 3 Right click the conne...

Page 17: ... Program Installing the KWS8000 OAM Program Pulse dialing 6 On the Telnet tab you can change the following a the name of the connection b the IP address c the port number default port is 10000 7 Click OK when you have made your changes ...

Page 18: ...umber name directory number etc in the system database When subscribing handsets you subscribe a registered handset to the system for usage If the handset is not registered in the system database subscription of the handset is not possible Registering Handsets through the KWS8000 OAM Program When a connection has been established between the KWS8000 and the system the KWS 8000 OAM program displays...

Page 19: ...gistered users Table 4 1 Registration Information Property Description PPID Portable Part Identification number Internal ID in the DECT system IPEI Lists the serial number of a handset Local Number DN extension Lists the local number of a handset Name Name of the handset as it appears in the database Standby Text Text that is displayed when the handset is on hook Presentation Text Optional text th...

Page 20: ...displayed on the second line Alternatively look at the label for the serial number b On KIRK 50XX handsets press Menu select Status and then select Firmware version to display the IPEI number Line Type Specifies whether the line is analogue or DECT to DECT for KIRK messaging portables Connector Specifies the connector from A D Pair Specifies the wire pair from 1 4 Card Number Identifies the number...

Page 21: ...e used as DECT to DECT handsets Other handsets including the Polycom Kirk 2010 can not be used as DECT to DECT handset because they do not support the Messaging protocol 7 In the Connector list enter the connector A D to which the handset is connected 8 In the Pair list enter the wire pair 1 4 to which the handset is connected 9 Shelf Number list enter the shelf number to which the handset is conn...

Page 22: ...nu Setting Date and Time You can choose whether to read date and time from the KWS8000 or whether to use the date and time from your PC and write it to the system To set date and time 1 From the Settings menu click Date and Time Figure 5 1 Setting Date and Time 2 Click Read to read date and time from the KWS8000 or ...

Page 23: ...rd save it somewhere safe If you do not know the password please contact Polycom To Change Password 1 From the Settings menu click Change Password Figure 5 2 Changing Password 2 Type the current password in the Old Password field 3 Type the new password in the New Password field and then in the Confirm New Password field 4 Click Change and then click Close Setting the Outgoing Line Prefix The outg...

Page 24: ...m dials the outgoing line prefix cipher and then waits for the dial tone before it sends the remaining digits of the number Allowing Subscriptions To subscribe handsets to the system the system must be set to allow subscriptions For detailed information about how to subscribe handsets see the user guide for specific handsets You can find the handset user guides on www polycom com To Allow or Disab...

Page 25: ...4 Subscription Settings Updating Firmware When a new release or updates to the firmware are available you can download the new firmware To do this you use the Load Flash command To Load Flash 1 From the Settings menu click Load Flash The Load Flash dialog is displayed Figure 5 5 Updating Firmware ...

Page 26: ...o the RAM of the KWS8000 4 When the load has completed click Burn Flash to write the flash to the KWS8000 Note that the system goes offline and restarts after the burn which will affect all current users of the system You can view the process on the Trace tab If you experience problems when updating the firmware see Updating Software Manually on page 78 for information on how to update the firmwar...

Page 27: ...things be used to measure performance and for fault finding There are 4 tabs that each contain detailed statistical information about specific parts of the system System tab PP tab RFP tab Calls To Read System Statistics a On the Statistics tab click the System tab and then click the Read System Statistics button to load statistical information about the system ...

Page 28: ...calls total number of incoming calls and abnormal released calls calls not terminated by one of the interacting parts Voice Calls Outgoing The number of current outgoing calls maximum number of simultaneous calls total number of outgoing calls and abnormal released calls calls not terminated by one of the interacting parts Supplementary Service Calls Incoming Messaging status maximum number of sim...

Page 29: ...going service calls maximum number of simultaneous service calls total number of outgoing service calls and abnormal released calls calls not terminated by one of the interacting parts Long Broadcast The number of text messages sent to all or a group of handsets Subscription Requests The number of successful attempts to subscribe a handset Subscription Terminate Requests The number of successful a...

Page 30: ... information is available Table 6 2 PP Statistics Parameter Description PPID The Portable Part Identification number Local Number The local number of the handset DN extension Name Name of the handset as it appears in the database Calls Total number of incoming and outgoing calls on the handset ...

Page 31: ... 63 Figure 6 3 Radio Fixed Parts Statistics 2 If you only want to display the base stations that are connected select Only show connected The following information is available Handover Total number of handovers of the handset that succeeded and the number of attempted handovers that did not succeed Dropped Calls The total number of calls that were unintentionally disconnected Handover Cancel Rate...

Page 32: ...n errors on the cable that connects the base station with the KWS8000 Times Reset Number of times the base station has been restarted Handovers from Number of handovers from the RFP that were completed or cancelled Handovers to Number of handovers to the RFP that were completed or cancelled Times Busy The number of times all 4 base station channels were busy at the same time Active Calls Now Numbe...

Page 33: ...the Active Calls Statistics tab and then click the Read Active Call Statistics tab to view information about current calls Table 6 4 Abnormal Calls Statistics Parameter Description Time of Incident Time of the disconnection Local Number Local number of the handset DN extension Name Name of the handset as it appears in the database PPID Portable Part Identification RFP Number Radio Fixed Part Numbe...

Page 34: ...lder where you want to save the file and then click Save or 3 From the Report menu select Save Configuration Statistics on PC and then navigate to the folder where you want to save the file and click Save Table 6 5 Current Calls Statistics Parameter Description Established Time The time the call started Duration The length of the call in seconds Direction Species whether the call is incoming or ou...

Page 35: ... often you want to send the status mail The default setting is Disabled 4 In the SMTP Port field enter the port used for incoming mail 5 In the SMTP Address field enter the IP address of the SMTP server 6 In the SMTP User field enter the user name if required by the SMTP server 7 In the Reply Address field enter the e mail address to which the report recipient can reply 8 In the Recipient Address ...

Page 36: ...stics via E mail from the Report menu a From the Report menu select Send Configuration Statistics via E mail Figure 6 7 Sending Configuration Statistics via E mail The KWS8000 generates the following files attaches them to an e mail and sends them configuration txt settings txt statistics txt userdata txt gain txt restart_data txt ...

Page 37: ... statistics System Configuration The System Configuration tab displays hardware and interface information for each shelf and for each slot in each shelf You can view the following information about hardware product change status HW PCS for each slot in each shelf and information about which Interface card is used in each slot in each shelf Furthermore you can view information about which software ...

Page 38: ...iguration tab Analogue Settings On the analogue settings tab you can find information about the settings of the KWS8000 You can define analogue settings for each individual card To Read Analogue Settings a To populate the table with system information click the Read button ...

Page 39: ...er settings for each slot on each shelf To Change Analogue Settings a On the Analogue settings tab left click any cell in a row that contains information about the slot settings you want to change The Analogue Settings window appears In the title bar you can see which shelf number and slot number you have selected Figure 7 3 Analogue Settings Dialogue ...

Page 40: ...nel signaling Mark bits Specifies the number of alternating bits used for synchronization DTMF Tx Tone on time ms Specifies the length of the dial tone Tone pause time ms Specifies the length of the pause between each dial tone Level offset dB Specifies the level offset of the dial tone Recall Loop Break Time The register recall time in milliseconds R Dial Tone Detect Time The time it takes before...

Page 41: ...etected Busy tone on time ms Specifies the length of time the tone is heard Busy tone pause time ms Specifies the length of time between audible tones Dial low frequency Hz The minimum frequency of the dial tone range Dial high frequency Hz The maximum frequency of the dial tone range Dial tone on time ms Specifies the length of time the tone is heard Dial tone pause time ms Specifies the length o...

Page 42: ...ollowing information is available Number of Busy Tone Periods Periods The number of busy tone periods Gain Tx dB The transmitted analogue signal s gain in dB Rx dB The received analogue signal s gain in dB Table 7 1 Analogue Settings Parameter Details Description Table 7 2 Base Station Settings Parameter Description RFP Radio Fixed Part number 0 511 PCS The base station software version Part Numbe...

Page 43: ...ose slot you want to change 2 Point to Slot and then select one of the following options a Even b Odd c Follow RPN Time slot in air There are 12 air time slots in each direction numbered 0 11 If set to Even the base station uses an even time slot 0 2 4 6 8 10 If set to Odd then the base station will use an odd time slot 1 3 5 7 9 11 If set to Follow RPN the base station will use even time slots if...

Page 44: ...art number an 8 bit number between0 and 255 The handset compares the RPN of the base repeater to which it is currently connected to that of the RPN of the base station repeater it wants to handover to The type of handover to use depends on the units involved in the handover Handovers Handovers between two base stations must take place as connection handovers Handovers between a repeater and the ba...

Page 45: ...lso a handset must never be able to detect two radio units base stations or repeaters with the same RPN at the same time The handset will not be able to make a handover If an RPN is reused the units must be placed at a fair distance from each other Recommended Numbering Pattern Go to Base Station and Repeater Numbering on page 61 to see a complete list of the recommended repeater and base station ...

Page 46: ...gram click the MSF Demo tab Figure 7 6 MSF Demo tab 2 In the Message pane type the directory number of the receiver handset in the Direct Number field and then type the message you want to send in the Display Text field 3 If you want the receiver to call you back type a number in the Callback Number field 4 Use the Setup Spec panes to define different settings for the receiver handset Setup Spec 1...

Page 47: ...e handset releases the call a release text is displayed in the Connection Status box The most common release text are the following 10 If you have received a connection confirmation and if you selected the Text Call stay connected check box in the Setup Spec 1 area the KWS 8000 is still connected to the handset and you can send more messages Type the new text message in the Display Text field and ...

Page 48: ...6 In the Discriminator field specify how the handset message alert 7 In the Text field type the text you want to broadcast and then click Broadcast Request Responding to Text Messages On the MSF Demo tab the Connection Status area shows if a text message has been sent from a handset to the KWS8000 1 To respond to the message and set up a connection type the handset number in the Direct Number fiel...

Page 49: ...Polycom KIRK Wireless Server 8000 Configuration Guide MSF Messages Message Service Function 44 Polycom Inc 3 Click Clear to clear the Connection Status area ...

Page 50: ...r documenting scenarios Tracing The trace tab displays tracing information according to the settings you have specified on the Trace menu To limit the amount of information that is displayed you can specify a trace level To Specify a Trace Level a From the Debug menu point to Trace levels and the select the preferred level Figure 8 1 Specifying a Trace Level ...

Page 51: ...plays no trace messages Level 1 Displays subscription and location registration information Level 2 Displays subscription location registration abnormal calls and messaging information Level 3 Displays subscription location registration abnormal calls messaging and normal voice information Level 4 Note level 4 is intended for Polycom KIRK internal use only We recommend that you don t use level 4 u...

Page 52: ...filter preferences click the Set Trace Filter button The results that are displayed on the Trace tab are now based both on the trace level and the trace filter you have specified You can apply more than one filter at a time When you want to apply another filter simply go through steps 1 10 again To Clear All Filters a From the Debug menu click Trace filters and then click the Clear All Filters but...

Page 53: ...nit monitor The NDU monitor displays information about the data packages that are processed in the system The NDU monitor is useful for third party application developers as a supplement to the API documentation To view NDU Monitor Information 1 From the Debug menu click NDU Monitor Figure 8 4 Viewing NDU Monitor Information 2 Select Follow to display information ...

Page 54: ...rates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Part 68 Network Registration Number Th...

Page 55: ...nt temperature in the rack shall not exceed this temperature CE Mark R TTE Directive Polycom Inc declares that the Polycom KWS 8000 is in conformity with the following relevant harmonized standards EN 60950 1 2006 EN 55022 2006 EN 55024 1998 A1 2002 A2 2003 Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conform...

Page 56: ...connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company causes to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines ...

Page 57: ...in fire electrical shock or injury Never spill liquid of any kind into this product 8 To reduce the risk of electrical shock or burns do not disassemble this product Opening or removing covers may expose you to dangerous voltages dangerous electrical current or other risks Incorrect reassemble can cause electrical shock when the appliance is subsequently used If the product need repair consult you...

Page 58: ...mergencies Intrinsic safety Do not install the unit in conditions where there is a danger of electrically ignited explosions Exposure to sunlight heat and moisture Do not expose the unit to direct sunlight for long periods Keep away from excessive heat and moisture Spare parts and accessories Use only approved spare parts and accessories The operation of non approved parts cannot be guaranteed and...

Page 59: ...rom defects in workmanship and materials under normal use and service for one year or such longer period as Polycom may announce publicly from time to time for particular products from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to repair the defective product or part deliver to Customer...

Page 60: ...NY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS SUPPORT SERVICE AGREEMENTS If you purchased your product from a Polycom Authorized Reseller contact the Authorized Reseller for information about support and service agreements applicable to your product For information on Polycom service go to the Polycom web site www polycom com products and services m...

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Page 63: ... an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded SOFTWARE PRODUCT only in accordance with the terms of this Agreement If the SOFTWARE PRODUCT is an upgrade of a component of a package of software programs that you licensed as a single product the SOFTWARE PRODUCT may be used and transferred only as pa...

Page 64: ... CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING ...

Page 65: ... hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions ...

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Page 80: ...8 447 191 255 63 127 8 1 448 192 0 64 128 8 1 449 193 1 65 129 8 1 450 194 2 66 130 8 1 451 195 3 67 131 8 1 452 196 4 68 132 8 1 453 197 5 69 133 8 1 454 198 6 70 134 8 1 455 199 7 71 135 8 2 456 200 8 72 136 8 2 457 201 9 73 137 8 2 458 202 10 74 138 8 2 459 203 11 75 139 8 2 460 204 12 76 140 8 2 461 205 13 77 141 8 2 462 206 14 78 142 8 2 463 207 15 79 143 8 3 464 208 16 80 144 8 3 465 209 17 ...

Page 81: ... 31 95 159 8 5 480 224 32 96 160 8 5 481 225 33 97 161 8 5 482 226 34 98 162 8 5 483 227 35 99 163 8 5 484 228 36 100 164 8 5 485 229 37 101 165 8 5 486 230 38 102 166 8 5 487 231 39 103 167 8 6 488 232 40 104 168 8 6 489 233 41 105 169 8 6 490 234 42 106 170 8 6 491 235 43 107 171 8 6 492 236 44 108 172 8 6 493 237 45 109 173 8 6 494 238 46 110 174 8 6 495 239 47 111 175 8 7 496 240 48 112 176 8 ...

Page 82: ...7 181 8 7 502 246 54 118 182 8 7 503 247 55 119 183 8 8 504 248 56 120 184 8 8 505 249 57 121 185 8 8 506 250 58 122 186 8 8 507 251 59 123 187 8 8 508 252 60 124 188 8 8 509 253 61 125 189 8 8 510 254 62 126 190 8 8 511 255 63 127 191 Shelf No Card No RFP RPN repeater 1 repeater 2 repeater 3 ...

Page 83: ...l cable PC with HyperTerminal installed To Update Software Manually 1 Set the HyperTerminal to 115200 8 data no parity 1 stop bit and no flow control 2 Select a free com port and then connect the KIRK serial cable between the com port on the pc and the serial port on the KWS8000 3 Power on the KWS8000 system The following the terminal window is displayed Figure A HyperTerminal Window ...

Page 84: ...r 0x00010000 Note the Total Size may vary from uimage to uimage Note The Total Size may vary from uimage to uimage 0x00231708 is an example You must always use the correct image size 7 Type protect off 1 1 63 and then press Enter The following text is displayed on completion Un Protect Flash Sectors 1 63 in Bank 1 8 Type erase 1 1 63 and then press enter The following text is displayed completion ...

Page 85: ...Polycom KIRK Wireless Server 8000 Configuration Guide 80 Polycom Inc Figure B Hyper Terminal Example ...

Page 86: ...Figure 5 4 Subscription Settings 20 Figure 5 5 Updating Firmware 20 Figure 6 1 System Statistics 23 Figure 6 2 Portable Part Statistics 25 Figure 6 3 Radio Fixed Parts Statistics 26 Figure 6 4 Abnormal Calls Statistics 28 Figure 6 5 Active Calls Statistics 29 Figure 6 6 E mail Report 30 Figure 6 7 Sending Configuration Statistics via E mail 31 Figure 7 1 System Configuration tab 33 Figure 7 2 Anal...

Page 87: ... 9 Table 3 3 Connection Types 10 Table 4 1 Registration Information 14 Table 6 1 System Statistics 23 Table 6 2 PP Statistics 25 Table 6 3 Radio Fixed Parts Statistics 27 Table 6 4 Abnormal Calls Statistics 28 Table 6 5 Current Calls Statistics 29 Table 7 1 Analogue Settings 35 Table 7 2 Base Station Settings 37 Table 7 3 Connection Status 42 Table 7 4 MSF Broadcast Types 43 Table 8 1 Trace Levels...

Page 88: ...ng 20 FSK 35 I Installing the OAM program 8 L Load Flash 20 M MSF Broadcast Message 42 MSF Messages 40 Connection Status 42 Responding 43 Sending 40 N NDU monitor 48 NLP 36 Non linear processor 36 P Password 18 Changing 18 Portable Parts Statistics 24 Prefix outgoing line 18 R Radio Fixed Parts Statistics 26 S Serial Monitor 47 Statistics 22 Active Calls 28 E mailing 30 Portable Parts 24 Radio Fix...

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Polycom KIRK 8000, Configuration Manual

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Summary of Contents for KIRK 8000

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