Polaris PVCR 0833 WI-FI IQ HOME, Operation Manual, Page: 31 / 140

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This table lists the most common problems that may occur when using the device. Depending on the cause of
the malfunction you will hear the sound signals from 1 to 4. If you can’t cope with the problems yourself contact
the customer support centre or an authorized service centre.
Number Sound
signal
Cause Troubleshooting process
1. The wheel/wheels do not spin Check the wheels. Make the cleaning if
necessary.
2. Problem with infrared sensors
or bumper sensors
Clean the infrared sensors, move the bumper
slightly and check for a foreign object
3. The device housing stuck
between the objects
Release the device housing and restart it.
4. The main electric brush does
not rotate
Clean the main electric brush
Attention! If you cannot resolve the problem on your own using the steps described above, please contact your
POLARIS Authorized Service Center.
WiFi connection troubleshooting
Problem Cause Troubleshooting method
The device cannot
connect to the WiFi
router
1. The connection
fails
a. Make sure that your device is supported in
the application: on the home menu of the
application, click Add Device button and
expand All Devices list;
b. Make sure your router is operating at 2.4
MHz. To configure the router, refer to the
instructions for your router;
c. Make sure that your router does not impose
additional restrictions on incoming
connections (for example, connecting only the
specified MAC addresses). To configure the
router, refer to the instructions for your router.
d. Make sure you have the latest version of
the program;
e. Unload the program from the smartphone
memory and run again: open the list of open
applications in the phone and swipe up the
launched Polaris IQ Home program window,
.
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