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General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
User Issue
Possible Cause
Suggested Solution
Lights on control box flash
after pressing Start/Stop
Floating cable not connected
Unplug and then reconnect the floating cable to
the control box.
Cleaner not fully submerged
Remove cleaner from pool and re-submerge
(see:
Install and Submerge the Cleaner
).
Poor connection or need to restart
cycle
Unplug the control box and reconnect to a GFCI
outlet. Press "Start" to begin a new cycle.
Propeller or wheels may be jammed
and not turning correctly
Contact your local retailer to request a diagnostic
review. If the problem is not resolved, contact
Polaris Technical Support at 1-800-822-7933.
The flashing lights appear
on the control box during
the cleaning cycle.
Cleaner not fully submerged
Remove cleaner from pool and re-submerge
(see:
Install and Submerge the Cleaner
).
The cleaner does not stay
on the pool surface or is
floating excessively.
There is air trapped inside the
cleaner housing
Remove cleaner from pool and re-submerge
(see:
Install and Submerge the Cleaner
).
The filter canister is full or dirty
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner
(see:
Clean the Filter Canister
).
The cleaner is not climbing
walls.
The filter canister is full or dirty
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner
(see:
Clean the Filter Canister
).
Track treads worn down
See:
Replacing Wear Parts
Confirm appropriate pool chemistry
Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
The cleaner is not moving
Not connected to electricity
The outlet the control box is connected to, is not
supplying electrical power. Check that the outlet
to which the control box is connected is receiving
electricity.
Cycle not started.
Press the Start button to initiate a cleaning cycle.
Reset needed
Disconnect the unit power and reconnect after 20
seconds. If the problem is not resolved, contact
your local retailer to request a diagnostic review
or contact Polaris Technical Support at
1-800-822-7933.
The floating cable has
excessive tangling
Too much cable in the water
Place only the required amount of cable into the
water to allow it to reach the farthest end of your
pool with remaining cable on the pool deck
(see:
Install and Submerge the Cleaner
)
Removal needed
Untangle the twisted cord and lay in sun to
reduce memory (see:
Cord Tangling
).
